11+ Issue resolution Jobs in Mumbai | Issue resolution Job openings in Mumbai

Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai

Company: Torero Softwares Ltd

Timings: Monday to Saturday, 10:00 AM – 7:00 PM

About the Role

We are looking for Customer Support Executives to assist clients who are already using our software. You will receive calls from customers and help them with questions about using the software, billing, accounting, and GST. This role is perfect for someone who enjoys solving problems, guiding clients, and providing friendly support over calls.

What You’ll Do

• Answer client calls and solve software-related queries.
• Guide clients on billing, accounting, and GST features.
• Provide online support and training when needed.
• Keep clients happy with clear and friendly communication.

Who We’re Looking For

• Commerce Graduate (Freshers with accounting knowledge are welcome), or
• 12th Pass (Commerce) with 6+ months customer support experience.
• Basic knowledge of accounting and GST.
• Good communication and problem-solving skills.
• Comfortable handling client systems online.

Why Work With Us

• Join a growing healthcare software company.
• Learn software support and client management hands-on.
• Friendly team with opportunities for career growth.

Apply Now

Job Title: Sr. Automation Tester

Location: CBD Belapur – Navi Mumbai

Experience: 5 to 10 years

Educational Qualification: B.E / B.Tech / B.Sc-IT / BCA / B.Sc / M.E / MCA / M.Sc-IT /

M.Tech

Role Overview

We are seeking an experienced Senior Automation Tester with a strong background in

designing, developing, and maintaining advanced automation frameworks — primarily

using Cypress and Cucumber. The ideal candidate will have hands-on expertise in test

automation for both UI and API layers, deep understanding of Agile practices, and a

proven ability to drive quality initiatives across large-scale enterprise systems.

Key Responsibilities

 Design, develop, and maintain robust, scalable, and reusable automation

frameworks using Cypress and Cucumber.

 Define and implement test automation strategies, standards, and best practices

across projects.

 Perform end-to-end automation for web and API testing, ensuring

comprehensive test coverage.

 Collaborate closely with developers, product owners, and business analysts to

define acceptance criteria and refine testing scope.

 Conduct code reviews, perform root cause analysis, and ensure timely defect

resolution.

 Integrate automation frameworks with CI/CD pipelines (Jenkins, GitLab, Azure

DevOps, etc.) to enable continuous testing.

 Evaluate and recommend new tools, frameworks, and technologies to improve

automation efficiency.

 Mentor and guide junior QA engineers, fostering a culture of quality and

continuous learning.

 Prepare accurate testing estimates, risk assessments, and provide regular status

reports to stakeholders.

Required Skills & Competencies

 Strong hands-on experience in Cypress and Cucumber (BDD approach).

 Solid understanding of JavaScript/TypeScript and test design principles.

 Experience in API automation using Postman, RestAssured, or similar tools.

 Working knowledge of Selenium WebDriver, TestNG, or Playwright is an added

advantage.

 Proficiency in CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps.

 Experience with version control systems (Git, Bitbucket).

 Familiarity with test management tools like JIRA, Zephyr, or HP ALM.

 Strong understanding of STLC, Agile/Scrum, and DevOps practices.

 Excellent analytical, debugging, and problem-solving skills.

 Effective communication and collaboration skills, with the ability to lead

technical discussions.

What you’ll do

• Build and ship features end-to-end using the MERN stack
• Use AI tools to speed up development, solve bugs, and learn new patterns
• Collaborate with product and design to turn ideas into UI + backend logic
• Write clean, reusable code with proper structure and Git practices
• Learn best practices in architecture, API design, and performance
• Take feedback, grow fast, and own your work

Must-Haves:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 2-3 years of experience with the MERN stack
• Good understanding of JavaScript (or TypeScript), REST APIs, and MongoDB
• Clear logic, curiosity, and the ability to Google smartly
• Eagerness to learn, experiment, and grow with the team
• Comfortable using AI tools to assist in dev

Nice-to-Have:

• Exposure to tools like Firebase, Next.js, or Vercel
• Any live projects, GitHub repos, or portfolio sites
• Basic understanding of cloud deployment 

Description of Role: 

We are looking for a career-minded professional with global perspective to join the Mumbai based Data & Analytics Group (DAG).

Key responsibilities:

As part of the Data & Analytics Group (DAG) and reporting to the Head of the India DAG locally, the individual is responsible for the following –

1.Review, analyze, and resolve data quality issues for enterprise core data in the IM Data Warehouse.

2.Coordinate with data owners and other teams to identify root-cause of data quality issues and implement solutions.

3.Coordinate the onboarding of data from various internal / external sources into the central repository.

4.Work closely with Data Owners/Owner delegates on data analysis and development data quality (DQ) rules. Work with IT on enhancing DQ controls.

5.End-to-end analysis of business processes, data flows, and data usage to improve business productivity through re-engineering and data governance.

6.Interact with business stakeholders to identify, prioritize, and address data-related needs and issues.

7.Document business requirements and use cases for data-related projects.

8.Manage change control process and participate in user acceptance testing (UAT) activities.

9.Support other DAG initiatives.

Key Skills:

1.Ability to interact with business and technology teams to understand processes and data usage.

2.Ability to do data analysis - to trace data from source to consumption.

3.Capable of working across organization and as part of a cross-functional virtual team. Ability to work and think independently, but within a team-based approach.

4.Problem solver, self-starter, ability to work through an entire issue lifecycle. Ability to effectively prioritize and multi-task.

5.Strong communication skills

Key qualifications:

1.Bachelor’s Degree required and any other relevant academic course a plus.

2.Strong domain knowledge of investment data

3.5+ years of data management, data analytics, or data governance experience in financial services

4.Experience in data analysis, exploratory analysis using SQL and formulating data quality rules.

5.Experience working with BI reporting tools like Tableau, Power BI is preferred.

6.Knowledge in coding, Python is a plus.

7.Prior experience working with Data Platforms like Aladdin, FactSet, Bloomberg, MDM platforms preferred.

About us

ProCreator is an award winning Digital Design Agency focusing on establishing an end to end product solution. Our passion for design and innovation drives us to keep learning and achieving better products. We hustle to provide the best of all worlds, be it development, design, marketing, animation or providing any business solutions for the betterment of your products and their users, by creating pleasing experiences for their users. Some of our clients we work with, WazirX, Nasscom, ITC Masterchef, Zebpay, Cholamandalam, MetaSky and many more.

Job Description

This is a remote position.

Lead UI/UX Designer

Translating bold ideas into stunning, user-centric designs

What you need to bring to the ‘table’

• Passion for Innovation: A relentless drive to create user-centric designs that set trends and exceed expectations.
• Leadership & Collaboration: Ability to lead design processes from concept to final hand-off, fostering a creative and innovative team environment.
• Client & User Engagement: Skills to understand client and user needs, translating them into exceptional products, websites, and applications.
• Design Systems Mastery: Expertise in developing and implementing comprehensive design systems and components.
• Problem-Solving: Sharp problem-solving skills to identify and address UX issues, refining the user experience through feedback and usability testing.
• Mentorship: Experience guiding and mentoring a team of UX designers, promoting a collaborative and inclusive work environment.
• Experience: At least 5 years in UI/UX design with a strong portfolio showcasing your expertise.
• Critical Thinking: Analytical skills to tackle complex design challenges and propose innovative solutions.

What you will do

• End-to-End Design Execution: Lead and execute all design stages from initial concept through wireframing, visual design, to final hand-off for development.
• Prototyping & Specifications: Create high-quality design prototypes, features, and specifications reflecting deep user insights and client needs.
• Review & Feedback: Critically review wireframes, storyboards, user flows, and visual designs to meet ProCreator standards and client expectations.
• Design Systems & Problem-Solving: Establish and maintain comprehensive design systems, proactively troubleshooting UX issues and incorporating feedback.
• Team Leadership: Mentor junior designers, fostering their growth and ensuring high-quality output across projects.

Requirements

• UX Methodologies: Proficiency in research, personas, wireframing, and prototyping.
• Design Expertise: Ability to translate user journeys into visually stunning and intuitive UI designs, with a strong understanding of UI principles.
• Design Systems: Proven experience in building and utilizing design systems, with advanced skills in Figma.
• Platform Experience: Extensive experience in designing for both web applications and mobile platforms (iOS and Android) with a strong portfolio showcasing successful projects on these platforms.
• Communication: Excellent verbal and written communication skills to articulate design decisions to clients and stakeholders effectively.
• Leadership & Mentorship: Willingness to mentor and support junior designers, fostering a culture of continuous improvement.
• Bonus Skills: Experience with motion design/prototyping tools like After Effects and ProtoPie.

Benefits

• Wealth-Building Opportunities: ESOPs, SAR programs, project referral bonuses, and profit-sharing.
• Ergonomic Workplace: Top-tier ergonomic chairs, standing desks, and comprehensive training programs.
• Health & Wellness: Health insurance up to INR 5,00,000, subsidized gym memberships, and full-body and eye check-ups.
• Professional Growth: Access to extensive learning courses, development funds, seasoned mentors, and the ProCreator Innovation Fund (PIF) up to INR 50,000.
• Flexible Work Arrangements: 24 Work From Anywhere (WFA) days per fiscal year.
• Team Retreats: Annual retreats focused on team-building.
• Supportive Culture: Wellness seminars, feedback-driven policies, and a supportive environment for emotional and intellectual growth.
• Mentorship & Leadership Development: Mentorship programs, design hackathons, and leadership initiatives.

Ready for the next chapter of your life?

Join ProCreator and be part of a team where creativity, innovation, and personal growth are at the forefront. Let’s create extraordinary digital experiences together!

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

About the Role:

We are seeking a dedicated and dynamic Business Development Executive for outbound lead generation process to join our team in a full-time, on-site capacity. As a BDE, you will play a crucial role in driving our sales efforts by creating new leads, conducting in-depth research on potential clients, and effectively communicating with them to generate sales. Your primary focus will be on outbound marketing, lead qualification, and nurturing prospects until they are sales-ready.

Role Description

This is a full-time on-site role for a Business Development Executive. You will be responsible for creating new leads, conducting research on potential clients, and communicating with them to generate sales. This role involves a focus on outbound marketing, lead qualification, and nurturing of prospects until they are sales-ready.

Qualifications

• Proficient in Lead Generation, Sales, and Communication skills
• Ability to conduct research on potential clients and analyze market trends
• 1-3 years Experience in outbound marketing, lead qualification, and lead nurturing
• Excellent written and verbal communication skills
• Ability to work in a team and achieve targets
• Hold multiple email accounts and social media profiles to reach maximum audience
• Familiarity with CRM systems, Excel, and Google Analytics would be a plus!

RF Engineer Job Responsibilities:

• Ensuring RF test equipment is calibrated to industry standards.
• Testing the performance of existing wireless products.
• Analysing RF broadcasting product and suggesting improvements.
• Troubleshooting RF tuning / antenna circuit issues.
• RF antenna design (PCB Antenna Design).
• Conducting laboratory tests on RF products.
• Ensuring regulatory standards are met.

RF Engineer Requirements:

• Bachelor's degree in Electronics engineering or a similar field.
• At least 5 years of experience as an RF engineer in the RF industry.
• Advanced knowledge of LTE and RF (Bluetooth/Wireless) networks.
• Excellent written and verbal communication skills.
• Knowledge of RF hardware systems and testing equipment.

• Need to work on designing, developing, and testing UI for the platform
• Need to work with design teams to build new features to solve business problems and fill business needs
• Convert Design to Code using latest web technologies
• Integrate User Interface with Back-End APIs
• Optimize application for maximum speed and scalability
• Self-motivated, self-learning and thinking up and executing own ideas

• Strong knowledge of React.js, HTML, CSS & Javascript 
•  Knowledge in node.js, AWS, is an advantage
• Ability to work independently and manage the entire frontend of all platforms associated with Rejolut
• Exemplary tasks – Explore something new every day!
• Responsibility – Bring in your own ideas and get supported in executing them. 
• Fun – Experience a family culture & celebrate with the founders & team.
• Team – Be a part of a high-performance & cultural diverse team

• Freshers can apply
• Students in their last semester or passed out in 2020 can also apply

• Working days: Monday to Friday
• Timings: 11:00 am to 7:00 pm
• Duration of internship: 6 months/PPO(Performance Basis)

• You are available for the above said duration.
• You prefer to work in a fast paced environment with growth & learning opportunities
• If you have not applied for an internship before with us.
•  have relevant skills and interests

•  Health Insurance
•  Work from Home
•  Fast growth and more visibility into the company
•  Experience to work on the latest technology
•  Competitive Learning Environment with supportive co-workers
•  Employee friendly HR Policies
•  Paid leaves up to certain limits
•  Liberal working atmosphere
• Get mentored by the best in the industry