11+ Issue resolution Jobs in Mumbai | Issue resolution Job openings in Mumbai

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience in

flight bookings, reissues, refunds, and fare rules. The role requires strong knowledge of

GDS systems and airline procedures, supporting both B2B and B2C ticketing

operations.

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings (B2B)

• 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo, Sabre

• Excellent communication and negotiation skills

• Ability to handle multiple group requests and tight deadlines

• Strong attention to detail and customer service orientation

The RPA Business Analyst will play a key role in analysing banking processes to identify opportunities for automation and optimization using Robotic Process Automation (RPA) tools. With experience in the banking domain, the candidate will collaborate with stakeholders, gather requirements, document processes, and work closely with RPA developers to design, implement, and improve automated workflows.

Strong Product Designer, with focus on B2C Products

Mandatory (Experience): Must have 4+ YOE in Product Design (both UI and UX) for high-traffic B2C Products

Mandatory (Skills): Must have strong knowledge and experience of design with Ai tools(Figma Cloud, Chatgpt)

Mandatory (Portfolio) - Must have strong product design portfolio of Good B2C Products, with at least 2 detailed case studies

Mandatory (Company): Top B2C Products only

Mandatory (Note): CV must have portfolio link with at least 2 detailed case study

Project Manager – Team Lead (Appian System Analyst)

About the position:- 
The Manager will be working in Intelligent Automation domain in a techno functional role and develop proprietary solutions on Appian BPM, IBM BPM, Java and RPA platforms. This Position will be required to work extensively with Audit business Teams for developing solutions using Appian BPM, Java and RPA platforms. Candidate should be able to work as an individual contributor as well as in leading the team on various technology aspect from programming and development point of view.

Broadly, the key responsibilities are:

- Design, Development, Architecture, Implementation and Support on end to end Business applications with Appian BPM platform.

- Adept to leading technologies preferably in BPM and RPA Domain.

- Collaborating with Business teams for process discussions and working closely with IT team for infrastructure and deployment.

Roles and responsibilities:

The Manager will be predominantly responsible to:

- Extensively involve at all phase of Technical planning & requirements gathering.

- Work with business and technology teams to analyze and assess automation feasibility.

- Manage Projects end-to-end using relevant development framework either SDLC or Agile.

- Lead team of Appian developers and making sure development is moving

- Ensure quality of development by closely working with developers and testing team..

- Work closely with IT technology and infrastructure team.

- Able to support and drive change management of existing processes as per new requirements using a structured change control process.

- Work with project leads on technology platform related issues and provide plausible suggestion for improvements.

- Ensure the work is performed with high quality and completed within agreed turnaround time.

- Strong experience in Developing Web services and exposure to Enterprise application integration.

- Timely raise any issues identified to the Managers so that the quality and turnaround time are not impacted

- Plan and organize the work in such a way that the Quality and efficiency are not impacted on the deliverables

- Lead / participate in firm's strategic initiatives and corporate social responsibility programs

Essential skills:-

Education and Experience Requirements:

- B.E or B. Tech with IT/Computer Science/ related specialization.

- 10+ year of post qualification experience last 5 years need to be on Appian.

- Strong knowledge on BPM and having worked on any other BPM product is definite plus.

- Strong knowledge of Appian BPM and IBM BPM.

- Good knowledge on Software applications, SQL, Python, JAVA/J2EE programming and C++

- Good understanding on BPM Fundamentals, Architecture Components, Technical Features as design feature, configuration in Appian etc.

- Well versed with AGILE and SDLC based development approach.

- Expertise on Process Design documents & Technical Design documents

Key Responsibilities: • Develop, shoot, and edit high-quality video content for various marketing campaigns. • Design and create visually compelling motion graphics and animations. • Leverage AI tools to enhance video editing, design workflows, and animation processes. • Work closely with the creative team to conceptualize and execute design ideas from start to finish. • Produce graphics and videos for online platforms, including social media, websites, and presentations. • Create and deliver animations for various projects, including explainer videos, promotional content, and digital ads • Collaborate with content creators, marketing, and production teams to ensure design consistency and quality. • Stay updated with the latest design trends, tools, AI software, and techniques in videography, motion graphics, and design.  

• Knowledge of Pre-Paid Card Systems to implement In house system  and / or manage Partner outsourced solutions --- Project Management  
• Must have Experiences in Skills such as Oracle, Sql, MySQL, Java, C++, C #, DOTNET, XML, Ajax, Java Scripts, Web technologies. etc.
• Experience in Cards Products – Pre-paid system (Single / Multi Currency), Forex’s cards (Card Management System/Issuances + Transactions processing).

Roles & Responsibilities:

•             Ability to work as a member of a team assigned to design and implement solutions.

•             Data analysis - skills to conduct analysis and deliver recommendations to the team and customer.

•             Dashboard and Dataset development - develop dashboards and datasets that meet and exceed customer requirements.

•             Presentation skills - demonstrated ability to simplify complex situations and ideas and distil them into compelling and effective written and oral presentations.

•             Learn quickly - the ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

•             Experience in vendor and/or project management

•             Strong problem solving capabilities to participate in complex strategic initiatives

Skills Experience:

•             Hands-on experience working with Tableau CRM,Force.com using Apex, triggers, Visualforce and LWC.

•             Experience in documenting data flows and mapping

•             Experience of preparing / transforming the data using custom SQL

•             Ability to understand the best way of visualizing complex datasets

•             Previous experience using Einstein Discovery is a plus.

•             Must have strong communication and collaboration skills

• Collaborate with internal teams and the Solution Architect to discuss software design and architecture and best practices.
• Learn & work on POC's of trending technology along with the Solution Architect

• Translate application storyboards and use cases into functional applications
• Ensures the code follows latest coding practices and industry standards
• Contribute development activities into various projects
• Ensure the best possible performance, quality, and responsiveness of applications
• Should be able to identify, categorize, parse out, articulate and fix problems that occur in applications
• Should understand concept of iterative development and leverage DevOps tools for CI & CD
• Form strong working relationships with your peers and across the team
• Mentoring and educating less experienced team members in related technologies using methods such as informal training, pair programming etc
• Project Participation

• Early adoption of trending technologies
• Proactive communication/soft skills

• Deep knowledge of OOPS, and RESTful API services.
• Experience using well-known JavaScript frameworks and libraries, such as React / Angular / Vue etc.
• Deep expertise in one or more of the following technologies - PHP, NodeJS, .NET
• Knowledge of DevOps (Containerization / Jenkins Pipeline, etc.)
• Ability to write and high quality and secure code and understand performance issues
• Experience with database systems, with knowledge of SQL and NoSQL stores (e.g., MySQL, Oracle / MongoDB, SQL Server, etc.)
• Experience on cloud related technologies (AWS / Azure) could be add-on.
• Proficient in multiple stacks of technologies / systems / tools and focus on building depth and breadth of skills.
• Demonstrate the ability to build a work plan or parts of a work plan, as applicable for role
• Strong understanding of Agile methodologies.

• Development - .NET Core | PHP | HTML5/CSS | Angular | React | VueJS
• DevOps - GIT, Jenkins
• Cloud – AWS | Azure
• Database – Oracle | Mongo DB | MSSQL | MySQL | PostGreSQL

• Team Player
• Strong communication skills with ability to communicate complex technical concepts and align organization on decisions
• Ability to communicate well in English
• Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply
• Passionate about technology and excited about the impact of emerging/disruptive technologies
• Open to learning new ideas outside scope or knowledge skillset
• Creating a positive environment within the team
• Strong team player and be a technical lead for the team.
• Challenge the status quo