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What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Role Overview

You will play a crucial role in performance tuning of the product, focusing on response time, load, and scalability. The role demands hands-on expertise in performance testing tools and strong troubleshooting skills to collaborate effectively with development and architecture teams.

Key Responsibilities

• Design, develop, and execute performance test scripts using tools such as JMeter, LoadRunner, or RPT.
• Conduct multi-user scenario scripting and load/stress testing.
• Analyze performance test results and provide bottleneck analysis and recommendations.
• Collaborate with developers and architects to optimize performance across response time, scalability, and throughput.
• Monitor system health during performance testing and troubleshoot performance issues.
• Document test strategy, results, and provide actionable insights to improve product performance.
• Contribute to performance tuning and capacity planning for cloud-based applications (added advantage).

Required Skills & Experience

• 6–8 years of overall engineering product testing experience.
• At least 2 years in automation testing.
• At least 2 years in performance test analysis.
• Hands-on expertise in JMeter, RPT, or LoadRunner (mandatory).
• Strong background in performance engineering with the ability to troubleshoot and solve technical issues.
• Experience in cloud-based applications (preferred).
• Knowledge of C++ coding will be an added advantage.
• Excellent skills in performance monitoring, profiling, and analysis.
• Strong communication skills for technical discussions with development and architecture teams.

Strong UX Design / Product Design profile

Mandatory - Minimum 9+ YOE in UX / Product Design

Mandatory - Strong portfolio of UX / Product Design works,

Team handling of UX designers and project management

Mandatory - Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)

Mandatory - Should NOT have more than 12 Years of Total Experience

🌐 Job Title: Senior Azure Developer

🏢 Department: Digital Engineering

📍 Location: Pune (Work from Office)

📄 Job Type: Full-time

💼 Experience Required: 5+ years

💰 Compensation: Best in the industry

🔧 Roles & Responsibilities:

• Design, develop, and implement solutions using Microsoft Azure with .NET and other technologies.
• Collaborate with business analysts and end users to define system requirements.
• Work with QA teams to ensure solution integrity and functionality.
• Communicate frequently with stakeholders and team members to track progress and validate requirements.
• Evaluate and present technical solutions and recommendations.
• Provide technical mentoring and training to peers and junior developers.

💡 Technical Requirements:

• Minimum 2 years of hands-on development experience in:
• Azure Logic Apps
• Azure Service Bus
• Azure Web/API Apps
• Azure Functions
• Azure SQL Database / Cosmos DB
• Minimum 2 years’ experience in enterprise software development using .NET stack:
• REST APIs
• Web Applications
• Distributed Systems
• Familiarity with security best practices (e.g., OWASP).
• Knowledge of NoSQL data stores is an added advantage.

Job Overview:

We are seeking an experienced AWS Data Engineer to join our growing data team. The ideal candidate will have hands-on experience with AWS Glue, Redshift, PySpark, and other AWS services to build robust, scalable data pipelines. This role is perfect for someone passionate about data engineering, automation, and cloud-native development.

Key Responsibilities:

• Design, build, and maintain scalable and efficient ETL pipelines using AWS Glue, PySpark, and related tools.
• Integrate data from diverse sources and ensure its quality, consistency, and reliability.
• Work with large datasets in structured and semi-structured formats across cloud-based data lakes and warehouses.
• Optimize and maintain data infrastructure, including Amazon Redshift, for high performance.
• Collaborate with data analysts, data scientists, and product teams to understand data requirements and deliver solutions.
• Automate data validation, transformation, and loading processes to support real-time and batch data processing.
• Monitor and troubleshoot data pipeline issues and ensure smooth operations in production environments.

Required Skills:

• 5 to 7 years of hands-on experience in data engineering roles.
• Strong proficiency in Python and PySpark for data transformation and scripting.
• Deep understanding and practical experience with AWS Glue, AWS Redshift, S3, and other AWS data services.
• Solid understanding of SQL and database optimization techniques.
• Experience working with large-scale data pipelines and high-volume data environments.
• Good knowledge of data modeling, warehousing, and performance tuning.

Preferred/Good to Have:

• Experience with workflow orchestration tools like Airflow or Step Functions.
• Familiarity with CI/CD for data pipelines.
• Knowledge of data governance and security best practices on AWS.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Sales Development Representative - US

As our SDR, you'll play a crucial role in supporting our sales teams by conducting in-depth account and persona research to fuel personalized email communication campaigns and LinkedIn outreach. You'll be a data detective, unearthing valuable insights about target audiences and crafting compelling messages that resonate. This role carries a target to generate meetings from the US region by doing an outbound approach.

Responsibilities:

Account & Persona Research:

Email Personalization & Content Creation

Qualifications:

• Identify and research high-potential target accounts for Needl.ai

using internal data, industry reports, and other resources.

• Develop detailed buyer personas
• Analyze competitive landscapes and highlight Needl.ai 's unique value proposition for target accounts.

* Maintain and update internal databases with accurate and relevant account information.

• Assist with crafting personalized email communication campaigns tailored to specific target accounts and personas.
• Assist with various marketing tasks, including social media management, website content creation, and event planning.
• Stay up-to-date on industry trends and best practices in B2B marketing and email personalization.

• Firm grasp of the JavaScript (and TypeScript ) language and its nuances
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools.
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites.

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts, and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers

• Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Job brief

• We are looking for a qualified Front-end developer to join our team.
• You will be responsible for building the ‘client-side’ of our web applications.
• You should be able to translate our company and customer needs into functional and appealing interactive applications.
• If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you.
• We expect you to be a person, who is curious about new digital technologies and aspires to combine usability with visual design.

Responsibilities

• Use markup languages like HTML to create user-friendly web pages
• Maintain and improve website
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Create quality mockups and prototypes
• Help back-end developers with coding and troubleshooting
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

Requirements

• Understanding of key design principles.
• Experience in HTML, CSS, JavaScript, and JS Frameworks like Angular, Backbone and React.
• Understanding of server-side CSS.
• Knowledge in responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.

• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills