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What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Position: Content/ Creative Writer

Location: Nigdi, Pune- Onsite 

We are looking for a passionate Content Writer with a flair for creativity and storytelling. This role goes beyond routine blogs and articles, we want someone who can bring ideas to life, craft compelling narratives, and create content that resonates with diverse audiences. To be successful as a content writer, you should keep abreast of the latest SEO techniques.

Job Responsibilities:

• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Editing, polishing content for existing success stories and technological adventures to improve readability.
• Designing marketing strategies in developing content for advertising campaigns on social media. (Facebook, LinkedIn, etc)
• Proofreading content for errors and inconsistencies.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• The candidate should have a good sense of design and visualization while curating content.

Requirements:

• Bachelor's degree in communications, marketing, English, journalism, or related field.
• Proven content writing, blog writing or copy writing experience.
• A portfolio of published articles/blogs.
• Proficient in LinkedIn articles, posts.
• Excellent writing and editing skills.
• Should have experience in creative writing and story telling.                                                                                                                                                            

About company- Mechsoft Digital Technologies Pvt. Ltd. Founded & headed by IIT Bombay graduate. Product development company with 20+own products. International clientele with fortune 500 companies as clients. Enterprise products implemented across 25 countries 35K+ users. The Mechsoft Rule Engine product was selected among 50 top innovations with its own Scripting Language, own compiler and Interpreter.

Visit the company's website link to know more - https://mechsoftgroup.com/

Key Responsibilities :

- Design, develop, and maintain Java-based applications using Java SE/EE.

- Implement, test, and deploy microservices and RESTful APIs using Spring Boot and related technologies.

- Develop efficient and scalable solutions by writing clean, maintainable, and optimized code.

- Collaborate with cross-functional teams to understand business requirements and provide technical solutions.

- Write and execute unit tests using JUnit to ensure code quality and functionality.

- Perform code reviews to ensure adherence to best practices and coding standards.

- Troubleshoot, debug, and optimize code for performance and scalability.

- Stay up to date with the latest Java technologies and development best practices.

Required Skills and Qualifications :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Years of experience in Java development (Java SE/EE, Spring, Hibernate).

- Strong experience with JUnit and test-driven development (TDD).

- Proficient in building microservices using Spring Boot and RESTful APIs.

- Experience with version control tools like Git.

- Familiarity with build tools such as Maven or Gradle.

- Strong understanding of object-oriented programming (OOP) principles.

- Familiarity with databases (SQL/NoSQL) and ORM frameworks (e.g., Hibernate).

- Experience with cloud platforms like AWS (preferably).

- Strong problem-solving skills and the ability to work in a collaborative environment.

Preferred Skills :

- Experience with continuous integration/continuous deployment (CI/CD) tools.

- Knowledge of containerization technologies like Docker.

- Familiarity with Agile methodologies and Scrum framework.

- Knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus.

Job Details:

As a Software engineer you will be able to challenge the idea of “impossible”, producing results that are elegant, simple and don’t require a team of experts to decode. You are driven by innovation, fresh ideas and new ways to produce high quality solutions. 

Job Description:

Position Summary:

We are looking for a Cloud developer responsible for the development and maintenance of cloud applications deployed in AWS environment. Your primary focus will be the development of such applications and their integration with other services. A commitment to open mind, problem solving, ability to learn, and creating quality products is essential.

Responsibilities:

• Ensure the performance, quality, and responsiveness of services
• Collaborate with a team to define, design, and ship new features
• Innovative thinking of finding solutions to needs
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, automatization and documentation
• Use Agile Scrum Methodology for software development
• Develop unit tests for all new code
• Provide code reviews for all new code and participate to code reviews of other people
• Diagnose and resolve complex level issues of application
• Participate in interactions with all levels of personnel with different teams
• Design and build services on top of AWS

Skills:

• Strong knowledge of Python
• Strong knowledge of Web Services (Rest or SOAP APIs)
• Strong knowledge of React JS or any other JavaScript
• Solid understanding of object-oriented programming
• Knowledge of Java and Spring Boot is good to have
• Knowledge of AWS is good to have
• Knowledge of TypeScript is good to have
• Knowledge of Linux is good to have
• Knowledge of HTML and CSS is good to have
• Knowledge of AWS CloudFormation is good to have
• Knowledge of Elasticsearch is good to have
• Familiarity with continuous integration
• Any authorized Java, AWS, Linux, or Python certifications will be value added
• Min 2 years of work experience in relevant technologies
• Excellent interpersonal and written communication skills

Role : Technical Developer

Experience : 6 - 9 years as SAP R3 Technical Developer

Skillset: 

·      Work experience in ABAP(RICEF),  

·      Experience in S-Note Implementation 

·      Expertise in DDIC objects( Tables, Structures, View, View Cluster) 

·      Expertise in debugging 

·      Experience in IDOCs 

·      Experience in BADI implementations, RFC 

·      Experience in Requirement routines, User Exits Enhancements 

·      Very good knowledge on SD module flow(VOFM , Output determination, Pricing) ,  

·      Hands-on experience in OO ABAP 

·      Good knowledge/ experience in O-data Services 

·      Work Experience/ good knowledge of Web-services/ Proxy 

·      Knowledge on Eclipse 

·      Using ABAP 7.5 syntax, ATC and Performance tuning techniques 

  (SM 12)  

·      Good to have knowledge on ADOBE 

·      Good to have S4 transformation knowledge

• Design and build advanced applications for the iOS platform

• Experience is required in IOS

• Collaborate with cross-functional teams to define, design, and ship new features.

• Unit-test code for robustness, including edge cases, usability, and general reliability.

• Work on bug fixing and improving application performance.

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Working experience in iOS development using Swift, RX Swift,

• Have published one or more iOS apps in the app store

• A deep familiarity with Objective-C and Cocoa Touch

• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

• Experience with third-party libraries and APIs

• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

• Solid understanding of the full mobile development life cycle

• working experience on Media streaming

• Working experience on Modular programming, RX Swift, Auto layout, Push Notification & Deep Linking.

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.

• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency and workload management.
• A successful history of manipulating, processing and extracting value from large disconnected datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Strong project management and organizational skills.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• We are looking for a candidate with 5+ years of experience in a Data Engineer role, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools:

• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
• Experience with AWS cloud services: EC2, EMR, RDS, Redshift
• Experience with stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.

Role and Responsibilities

• Execute data mining projects, training and deploying models over a typical duration of 2 -12 months.
• The ideal candidate should be able to innovate, analyze the customer requirement, develop a solution in the time box of the project plan, execute and deploy the solution.
• Integrate the data mining projects embedded data mining applications in the FogHorn platform (on Docker or Android).

Core Qualifications
Candidates must meet ALL of the following qualifications:

• Have analyzed, trained and deployed at least three data mining models in the past. If the candidate did not directly deploy their own models, they will have worked with others who have put their models into production. The models should have been validated as robust over at least an initial time period.
• Three years of industry work experience, developing data mining models which were deployed and used.
• Programming experience in Python is core using data mining related libraries like Scikit-Learn. Other relevant Python mining libraries include NumPy, SciPy and Pandas.
• Data mining algorithm experience in at least 3 algorithms across: prediction (statistical regression, neural nets, deep learning, decision trees, SVM, ensembles), clustering (k-means, DBSCAN or other) or Bayesian networks

Bonus Qualifications
Any of the following extra qualifications will make a candidate more competitive:

• Soft Skills
  • Sets expectations, develops project plans and meets expectations.
  • Experience adapting technical dialogue to the right level for the audience (i.e. executives) or specific jargon for a given vertical market and job function.
• Technical skills
  • Commonly, candidates have a MS or Ph.D. in Computer Science, Math, Statistics or an engineering technical discipline. BS candidates with experience are considered.
  • Have managed past models in production over their full life cycle until model replacement is needed. Have developed automated model refreshing on newer data. Have developed frameworks for model automation as a prototype for product.
  • Training or experience in Deep Learning, such as TensorFlow, Keras, convolutional neural networks (CNN) or Long Short Term Memory (LSTM) neural network architectures. If you don’t have deep learning experience, we will train you on the job.
  • Shrinking deep learning models, optimizing to speed up execution time of scoring or inference.
  • OpenCV or other image processing tools or libraries
  • Cloud computing: Google Cloud, Amazon AWS or Microsoft Azure. We have integration with Google Cloud and are working on other integrations.
  • Decision trees like XGBoost or Random Forests is helpful.
  • Complex Event Processing (CEP) or other streaming data as a data source for data mining analysis
  • Time series algorithms from ARIMA to LSTM to Digital Signal Processing (DSP).
  • Bayesian Networks (BN), a.k.a. Bayesian Belief Networks (BBN) or Graphical Belief Networks (GBN)
  • Experience with PMML is of interest (see www.DMG.org).
• Vertical experience in Industrial Internet of Things (IoT) applications:
  • Energy: Oil and Gas, Wind Turbines
  • Manufacturing: Motors, chemical processes, tools, automotive
  • Smart Cities: Elevators, cameras on population or cars, power grid
  • Transportation: Cars, truck fleets, trains

About FogHorn Systems
FogHorn is a leading developer of “edge intelligence” software for industrial and commercial IoT application solutions. FogHorn’s Lightning software platform brings the power of advanced analytics and machine learning to the on-premise edge environment enabling a new class of applications for advanced monitoring and diagnostics, machine performance optimization, proactive maintenance and operational intelligence use cases. FogHorn’s technology is ideally suited for OEMs, systems integrators and end customers in manufacturing, power and water, oil and gas, renewable energy, mining, transportation, healthcare, retail, as well as Smart Grid, Smart City, Smart Building and connected vehicle applications.

Press:  https://www.foghorn.io/press-room/">https://www.foghorn.io/press-room/

Awards: https://www.foghorn.io/awards-and-recognition/">https://www.foghorn.io/awards-and-recognition/

• 2019 Edge Computing Company of the Year – Compass Intelligence
• 2019 Internet of Things 50: 10 Coolest Industrial IoT Companies – CRN
• 2018 IoT Planforms Leadership Award & Edge Computing Excellence – IoT Evolution World Magazine
• 2018 10 Hot IoT Startups to Watch – Network World. (Gartner estimated 20 billion connected things in use worldwide by 2020)
• 2018 Winner in Artificial Intelligence and Machine Learning – Globe Awards
• 2018 Ten Edge Computing Vendors to Watch – ZDNet & 451 Research
• 2018 The 10 Most Innovative AI Solution Providers – Insights Success
• 2018 The AI 100 – CB Insights
• 2017 Cool Vendor in IoT Edge Computing – Gartner
• 2017 20 Most Promising AI Service Providers – CIO Review

Our Series A round was for $15 million.  Our Series B round was for $30 million October 2017.  Investors include: Saudi Aramco Energy Ventures, Intel Capital, GE, Dell, Bosch, Honeywell and The Hive.

About the Data Science Solutions team
In 2018, our Data Science Solutions team grew from 4 to 9.  We are growing again from 11. We work on revenue generating projects for clients, such as predictive maintenance, time to failure, manufacturing defects.  About half of our projects have been related to vision recognition or deep learning. We are not only working on consulting projects but developing vertical solution applications that run on our Lightning platform, with embedded data mining.

Our data scientists like our team because:

• We care about “best practices”
• Have a direct impact on the company’s revenue
• Give or receive mentoring as part of the collaborative process
• Questions and challenging the status quo with data is safe
• Intellectual curiosity balanced with humility
• Present papers or projects in our “Thought Leadership” meeting series, to support continuous learning