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What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Experience: 6+ Years

Location: Chennai & Pune

Work Model: Hybrid

Notice Period: Immediate Joiners Preferred

Role Overview

We are looking for a highly skilled Senior Python Engineer to design, develop, and scale robust backend systems and data-driven applications. The ideal candidate should have strong problem-solving skills, experience with modern Python frameworks, and exposure to cloud and emerging technologies like Generative AI and LLMs.

Key Responsibilities

• Design, develop, and maintain scalable applications using Python
• Build and optimize RESTful APIs using Flask or FastAPI
• Work on data manipulation, processing, and transformation using Python libraries
• Collaborate with cross-functional teams to define and deliver high-quality solutions
• Develop efficient, reusable, and reliable code with strong attention to performance
• Implement containerization and orchestration using Docker and Kubernetes
• Ensure application security, data protection, and compliance best practices
• Manage code versioning using Git and follow CI/CD best practices
• Contribute to cloud-based deployments and infrastructure
• Explore and implement solutions using Generative AI and Large Language Models (LLMs)

Required Skills & Qualifications

• 6+ years of hands-on experience in Python development
• Strong understanding of Python fundamentals and problem-solving skills
• Experience with data manipulation libraries (e.g., Pandas, NumPy)
• Expertise in building REST APIs using Flask or FastAPI
• Solid understanding of ORM frameworks (e.g., SQLAlchemy, Django ORM)
• Experience with cloud platforms (AWS, Azure, or GCP)
• Hands-on experience with Docker and Kubernetes
• Strong knowledge of application security principles
• Proficiency in Git and version control practices
• Exposure to Generative AI concepts and working with LLMs

Tech Stack: Power BI, DAX, SQL, Microsoft Fabric

The Role

You are the bridge between raw data and business decisions.You will be responsible for taking processed data and transforming it into high-performance, scalable semantic models. Your goal is to ensure that the data is structured so perfectly that building a report becomes the easiest part of the job.

Key Responsibilities

• Semantic Architecture: Design and build Star Schemas that serve as the single source of truth.
• Gold Layer Ownership: Transform Silver-layer tables into business-ready dimensions and facts.
• Advanced DAX: Write clean, optimized DAX for complex business logic (not just basic sums).
• Visual Storytelling: Build intuitive Power BI reports that focus on clarity and actionable insights.
• Performance Tuning: Optimize models for fast load times, query folding, and efficient refreshes.
• Stakeholder Sync: Work with clients to define KPIs and ensure the model actually answers their questions.

What We’re Looking For

• Modeling DNA: You think in Star Schemas and understand why a flat table is a bad idea for Power BI.
• DAX Proficiency: Deep understanding of Filter vs. Row context and time-intelligence functions.
• SQL Fluency: You can write complex queries to validate your models against the source data.
• Visual Logic: You have a sharp eye for UI/UX—no cluttered dashboards or "chart junk."
• Fabric Familiarity: Experience with (or a strong desire to learn) the Microsoft Fabric ecosystem.

Why Work With Us?

• Microsoft Partner Edge: Hands-on with the latest Fabric and Power BI features before they go mainstream.
• Flat Hierarchy
• Technical Autonomy: You own the Gold layer architecture; you set the modeling standards.
• High-Stakes Projects: Solve real data problems for enterprise clients in Healthcare and Government.
• Career Growth: Structured learning paths to master the wider Azure Data & AI stack.
• Competitive Pay
• Flexible Hours

• Strong Product Designer profile, with both UI and UX works for B2C Products
• Mandatory (Experience 1) - Must have a 3+ YOE in end-to-end Product Design, including UX work like UX Research, User Persona, Workflows
• Mandatory (Experience 2) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes
• Mandatory (Portfolio) - Must have a strong portfolio of UI/UX of Good B2C products. Portfolio must show detailed case studies including Wireframing, Prototype, Interaction Design and Visual Designs
• Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.

Preferred

• Preferred (Company) – Product Companies

Qualifications:

• Proven experience in sales, preferably in a branding, marketing, or creative agency environment. Ideally 2-4 years
• Strong understanding of branding principles, design, and marketing strategies.
• Excellent communication and presentation skills.
• Results-driven with a track record of meeting or exceeding sales targets.
• Ability to build and maintain strong client relationships.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Job Description: Senior Full Stack Java Developer

Timings: 2 p.m – 11 p.m

Employment: Full-time (Hybrid)

Overview: We are hiring two exceptional India-based Lead Developers to work as core members of U.S. based Agile teams. These individuals will own the technical implementation of critical features across customer-facing and associate-facing applications. This is a hands-on technical role, with at least 50% of time spent actively writing code or performing engineering tasks, while also guiding the rest of the team in execution.

Key Responsibilities:

• Serve as the senior technical contributor in a cross-border team focused on Loyalty, Mobile App, CRM, and Customer Pickup.

• Own software design, development, testing, and delivery for cloud-native microservices and web components.

• Lead and guide code reviews, enforce coding standards, and ensure best practices across development.

• Work closely with American product, architecture, and Development Manager teams to break down epics, refine stories, and estimate work. • Mentor India-based junior developers and enforce engineering best practices in a collaborative, remote-first culture.

• Proactively communicate blockers, design decisions, and progress across global teams.

• Write clean, testable, scalable code with strong observability and resilience patterns.

• Integrate with Salesforce, internal APIs, SQL/NoSQL systems, and customer data platforms.

Required Experience & Skills:

• 8-10 years of hands-on development experience.

• Deep expertise in Java, Spring Boot, RESTful API development, SQL (PostgreSQL, SQL Server), and front-end frameworks (React/Angular). • Experience working within an Agile environment alongside U.S.-based product managers, development managers, and designers.

• Strong debugging, troubleshooting, and unit/integration testing skills.

• Familiar with CI/CD pipelines, source control (Git), containerization (Docker), and modern deployment patterns.

• Excellent communication and proactive problem-solving in a remote-first environment.

• Prior experience working in an offshore/onshore model is highly preferred. 

Al-Native Business Development Lead

Location: Pune / Remote

Reports to: CEO

We're not looking for a traditional salesperson. We're looking for an architect.

The Challenge

Most business development professionals are still playing by 2020 rules in a 2025 world. They're making cold calls when they should be building intelligent outreach systems. They're creating generic presentations when they should be crafting hyper-personalized, Al-generated content that speaks directly to each prospect's pain points.

We believe that the future of business development isn't built on hustle alone-it's built on intelligence, systems, and leveraging Al to amplify human creativity. We're searching for a rare individual who sees business development not as a list of activities, but as an intelligent system to be designed, tested, and perfected.

If you're the person who experiments with Al tools on weekends, builds custom workflows to automate repetitive tasks, and believes the most powerful sales tool is deep understanding of the customer's world-we want to talk to you.

Your Mission: What You'll Actually Do

Your core mission is to unlock high-quality, impactful business for Tekdi by building a predictable, Al-powered pipeline engine that identifies and engages the exact right enterprises who need our solutions.

Build the Intelligence Layer

You'll become the expert on Tekdi's offerings-our Al solutions, our traditional software development services, our Product-First Sustainable Open Source approach. Your first job is to understand our value better than anyone and map it precisely to enterprise pain points.

Design the Enterprise-First Strategy

70% Enterprise Focus: You will architect our approach to mid-market and enterprise clients who need technology transformation. This isn't about company size alone-it's about identifying organizations ready for meaningful technology investment.

30% Strategic Diversification: You'll also develop targeted approaches for select Government and Civil Society opportunities that align with our mission to catalyze societal transformation.

Execute with Al-Native Precision

You will design and execute campaigns across multiple channels (email, Linkedin, industry

communities, content marketing) using Al tools to amplify your effectiveness. This means building intelligent prospect research systems, creating personalized outreach at scale, and developing content that positions Tekdi as the obvious choice.

Deliver Results, Fast

By the end of your first week, you'll have launched your first campaign. By month two, you'll have a functioning pipeline system. By quarter one, you'll be generating qualified opportunities that matter.

Who You Are: The Mindset We're Looking For

Beyond skills, we're looking for a specific way of operating:

An Al-Native Thinker: You don't just use Al tools- you think in Al-augmented workflows. You see ChatGPT, Claude, and emerging tools as extensions of your capability, not occasional helpers.

A Systems Builder: You see chaos and instinctively create order. You think in terms of repeatable processes, feedback loops, and scalable systems rather than one-off activities.

Intellectually Voracious: You have an insatiable curiosity about our clients' industries, challenges, and the technology landscape. You approach each conversation like a consultant seeking to understand, not a salesperson seeking to pitch.

Speed + Quality Obsessed: You get more satisfaction from launching three well-executed campaigns than perfecting one. You understand that perfect is the enemy of shipped.

First-Principles Problem Solver: You don't ask "what's the standard approach?" You ask "what are we trying to achieve, and what's the most intelligent path there?"

Results-Driven: You measure success by pipeline generated and deals closed, not activities completed. You're comfortable being held accountable for revenue outcomes.

What You Bring to the Table

Business Development Foundation: Proven track record in strategic B2B sales, preferably in technology services or software development. You understand complex enterprise sales cycles.

Al-Native Capabilities: You're genuinely curious about Al and actively explore how tools can make you more effective. You see Al as a competitive advantage, not a threat.

Technical Appreciation: While you don't need to code, an engineering or technical background helps you understand what we build and why it matters. You can have intelligent conversations about technology solutions.

Communication Excellence: You can write compelling, human-sounding outreach that cuts through noise. You can articulate complex technical value propositions in business terms that matter.

Analytical Rigor: You're comfortable with data and use it to find truth. You optimize based on metrics that measure real impact (qualified pipeline, deal velocity) not vanity metrics (emails sent, calls made).

Why You'll Love This Role

Build from the Ground Up: You'll have the autonomy to design a modern, global business development function and see the direct impact of your intelligence and creativity on international company growth.

Purpose-Driven Work: You'll be selling solutions that genuinely create societal impact through technology, working with organizations across the Global North and India who are trying to solve real problems.

Global Impact: Your work will span continents and cultures, giving you exposure to diverse business challenges and the satisfaction of creating meaningful change across different markets.

Al-First Environment: You'll work with a team that fundamentally believes in leveraging technology for competitive advantage. Your Al-native approach won't just be welcomedit'll be expected.

Direct CEO Partnership: You'll work directly with leadership to shape not just what we sell globally, but how we go to market across different regions. Your insights will influence international strategy.

Growth Trajectory: Start as a one-person powerhouse. Prove the model, and you'll build and lead the team that scales it.

The Tekdi Difference

We're not just another software consultancy. We believe in catalyzing societal transformation by empowering organizations and individuals with technology. Our Product-First, Sustainable Open Source approach means we build solutions that create lasting value, not just short-term fixes.

We live by our values: Enjoy the Magic of Creation, Give Your Best, Build for Most, Not for Few, and Give Back. This isn't corporate speak-it's how we actually operate.

We are a team, not a family. This creates the accountability and standards needed for high performance. We expect excellence because the problems we're solving matter.

Ready to Make It Matter?

If you're excited by the challenge of building an Al-native business development function for a purpose-driven technology company, we want to hear from you.

This role isn't for everyone. But if you're the right person, it's an opportunity to redefine how business development works in the Al era while contributing to meaningful technological transformation.

Make it matter. Apply now.

Job Title: PostgreSQL Database Administrator

Experience: 6–8 Years

Work Mode: Hybrid

Locations: Hyderabad / Pune

Joiners: Only immediate joiners & candidates who have completed notice period

Required Skills

• Strong hands-on experience in PostgreSQL administration (6+ years).
• Excellent understanding of SQL and query optimization techniques.
• Deep knowledge of database services, architecture, and internals.
• Experience in performance tuning at both DB and OS levels.
• Familiarity with DataGuard or similar high-availability solutions.
• Strong experience in job scheduling and automation.
• Comfortable with installing, configuring, and upgrading PostgreSQL.
• Basic to intermediate knowledge of Linux system administration.
• Hands-on experience with shell scripting for automation and monitoring tasks.

Key Responsibilities

• Administer and maintain PostgreSQL databases with 6+ years of hands-on experience.
• Write and optimize complex SQL queries for performance and scalability.
• Manage database storage structures and ensure optimal disk usage and performance.
• Monitor, analyze, and resolve database performance issues using tools and logs.
• Perform database tuning, configuration adjustments, and query optimization.
• Plan, schedule, and automate jobs using cron or other job scheduling tools at DB and OS levels.
• Install and upgrade PostgreSQL database software to new versions as required.
• Manage high availability and disaster recovery setups, including replication and DataGuard administration (or equivalent techniques).
• Perform regular database backups and restorations to ensure data integrity and availability.
• Apply security patches and updates on time.
• Collaborate with developers for schema design, stored procedures, and access privileges.
• Document configurations, processes, and performance tuning results.

ROLES & RESPONSIBILITIES:

• A thorough study of the brand, its values, deliverables, upgrade systems and good communication skills with the client is required.

• A thorough study of the existing product list and their materials is required.

• Management of front desk operations & point of sales

• Receive and respond to customer enquiries as required

• Acquire a thorough understanding of Key customer needs and requirements

• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

• Engagement in Strategic Planning of Sales and BD

• Setting up meetings with the prospective clients

• Presenting product/ service demonstrations to the client

• Establishing new business links

• Seek new opportunities through networking, cold calling, and social media channels

• Expand the relationships with existing customers by continuously proposing solutions that meet their requirements

• Custom orders or modifications: If there are any requests to personalise the size / material / module / design of an existing product, all the details must be coordinated with the support of the Product

• Design Head (PDH). All inputs need to be communicated with the client, keeping the PDH in Email CC. All finalised details must be thoroughly mentioned in the email and the Proforma invoice before payment confirmation

• Organise to send swatches when asked by clients. All the swatches need to be tagged with the correct coding that is registered by both parties (Client and Design studio)

• Prepare Proforma Invoice as per finalised requirement in the standard software used by the company.

• Ensure all client records are well maintained, accurate and current.

• Organise for payments, provide necessary information and make sure for timely sales. Keep accounts department informed and in email CC at all times.

• Ensuring payment and cash transaction are carefully managed for accuracy and consistency.

• Communicate sales with accounts department and OM at all times.

• Send order confirmation email (As per draft) once the payment is cleared. All such details to be confirmed with OM before sending

• Details will be > Estimated production time, and tentative Delivery date > Shipping time frame > Details with regards to any changes in order before xxx time

• Delivery confirmation email: All necessary information to be gathered from client (As per draft)

> Billing details (Name, address, GST no)

> Shipping details (Name, address, contact person who will receive the consignment)

> Information for Unloading of material

> Width for entry of big sized tempo through the lane / entry gate > Alloted space for parking, and unloading of material, distance to the elevator . staircase

> Floor no / number of flights for stairway

> Availability of service elevator OR Availability of Passenger elevator

> Width of Staircase. Furniture placement guidance / actual space for to keep material.

> Update Client for scheduled timings and any other important communication.

> Keep the client informed if there are any delays with the order, or schedule the exact delivery date in accordance to their availability.

Post Delivery:

• Update from client post delivery and acceptance of goods. Logistics Incharge, SM & OM to be informed of the status of the delivery. Any update or details to be immediately communicated via email to keep record of the conversation.

• Any mishaps or grievances to be addressed by email followed with the necessary acton / solution after consulting with the OM.

• After Sales Service: Thank you email - stating Warranty details

• Assembly Booklet and arrange a video call for assembly assistance, if required.

• Returns & Damages.

• Resolve any complaints, additional requirements post delivery

of goods. All information to be communicated to the necessary department. Any rework, design update, product replacement to be communicated with the OM & OP and PDH. Commitments and solution to be addressed only after approval of the OM.

• Maintaining files and filing system

• Completion of administrative tasks as assigned by Office Manager

• A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Take feedback from customers and share it with support teams

• Prepares reports by collecting, analyzing, and summarizing information.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

• Liaise with other managers to plan future development and strategies for the overall growth of the company.

About Company

Our client is a leading global co-educational day and boarding school for ages 2-18 having it’s first campus in India based out of Pune. The school will follow the English National Curriculum and IGCSEs with students progressing to the IB Diploma Programme offering unparalleled excellence in sports, music, and the arts.

Roles & responsibilities:

Establish the Human Resource department for the central office as well as the school

• Manages all HR functions including talent acquisition, performance management, employee relations, benefits, and compensation

• Develops and maintains the school’s employee policies and procedures, employee handbook and employee forms

• Manages the recruitment process including posting, recruiting, interviewing, and hiring for open positions

• Supports the Leadership Team in the recruitment of Expat faculty and staff

• Prepares and maintains accurate job descriptions and oversees the employee onboarding, orientation, exit processes and document completion

• Advises and consults with Head of School and relevant leadership team members to resolve and/or diffuse employee issues, oversees and directly engages in the resolution of delicate employee matters and seeks at all times to protect the School’s best interest

• Monitors and submits insurance claims related to worker’s compensation

• Develops, implements and maintains effective compliance with Employment and Labor Laws and Regulations

• Maintains employee records and files

• Oversees VISA, relocation, logistics and administration for Expat faculty and staff 

• Leads Annual Performance Management process for faculty and staff

• Leads professional development initiatives for faculty and staff

• Supervises HR Manager whose key responsibilities will be supporting the HR Team, administering payroll, benefits, relocation and logistics for expats, managing the school’s email account, vacation tracking

• Liaison with International educational authorities for Expat appointments 

• Strong executive coaching skills with a focus on leading through change

• Effective consulting skills covering the full range of HR disciplines

• While the above includes a description of the essential functions of the position, other duties may be assigned.

Requirements:

• Graduate/Postgraduate MBA-HR

• Work experience for an International School

• 15 – 20 years and above of relevant experience

• Excellent verbal and written fluency in English and Hindi.

• Related working experience as Executive Assistant in other international schools or companies is preferred.

• Good communication and coordination skills. 

• Good organisation skills.

• Proficiency in Microsoft 365 (Word, Excel, Outlook, Sharepoint, OneNote, etc)

• Kind, pleasant and effective communicator, willing to serve people at all levels in the organization

• Working knowledge of human resource principles, procedures and practices

• Ability to effectively deal with multiple priorities, functions and activities

• Well-developed business ethics and the ability to maintain a high level of discretion

• Knowledge of Indian, Expat and state employment laws and regulations 

• Knowledge of business and payroll software, including Microsoft Word, Excel and PowerPoint. Knowledge of working on HR ERP would be preferred

• Proficient in the use and application of a range of psychometrics in assessment, selection and development environments

• Excellent verbal and written communication skills with an emphasis on confidentiality, tact and diplomacy

• Knowledge & Experience of Expat appointments 

• Experience of working with an International school will be preferred