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What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Qualifications:

• 8+ total experience in web development with Microsoft technology stack.
• 5+ years of experience in Sitecore CMS
• Experience in Azure, ADO.
• Ability to work independently and collaboratively.
• Worked on large scale Multisite Sitecore projects with lots of customizations.  

Sitecore (Mandatory):

• Sitecore certified
• Experience in Sitecore 9.x and 10.x with SXA.
• Good hands-on using Unicorn/TDS/Sitecore CLI/SVS
• Good hands-on experience with Solr/Solr Zookeeper configuration/customization
• Sitecore administration / security
• Sitecore pipelines / patch configurations / workflow
• Sitecore JSS and Sitecore GraphQL 2-3 years hands-on experience.

Preferred Attributes

• Hands-on experience in Sitecore XM Cloud / SitecoreAI / Sitecore Search.
• Hands-on experience on migrate existing Sitecore XM applications to XM Cloud.
• Hands-one experience in Next JS.

Responsibilities:

• Design and develop web applications using sitecore as Content management Systems.
• Work on implementing third party integrations with existing sitecore solution.
• Develop and program and functionality by using Helix principles, Glass Mapper, Sitecore templates, renderings, and Sitecore marketplace modules.
• Contribute as a team member to design and implement web pages including coding, unit testing, and documentation independently.
• Working with Product Owner and Scrum Master in an Agile environment to improve product delivery.
• Contribute to the community of practice and proactively share knowledge with team members
• Work as cross-functional team player to augment the squad needs as needed
• Collaborates with product owners and development team members to implement front-end POCs from concept to product delivery

We are seeking an experienced and visionary Product Strategist to lead the strategic planning and positioning of our products in the market. The ideal candidate will be responsible for identifying market opportunities, aligning product development with business goals, and delivering customer-centric solutions that drive growth and innovation.

Key Responsibilities:

• Develop and communicate clear product strategies aligned with business objectives and market needs.
• Conduct market research, competitor analysis, and trend forecasting to identify growth opportunities.
• Collaborate with cross-functional teams including Product Management, Marketing, Sales, and Engineering to ensure alignment on strategy and execution.
• Define product vision, positioning, value propositions, and go-to-market plans.
• Analyze customer insights and user feedback to inform product direction and improvements.
• Create strategic roadmaps, product lifecycle plans, and innovation pipelines.
• Work with data analytics teams to assess product performance and recommend strategic pivots when needed.
• Advocate for user needs while balancing business and technical constraints.

Requirements:

• Bachelor’s or Master’s degree in Business, Marketing, Product Management, or a related field.
• 4+ years of experience in product strategy, product management, or business strategy, preferably in a tech-driven environment.
• Proven ability to build and execute successful product strategies and roadmaps.
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Excellent communication and storytelling abilities to articulate product vision and strategy to stakeholders.
• Experience working with agile teams and frameworks.
• Familiarity with tools such as Jira, Confluence, Productboard, Aha!, or similar platforms.

Department: S&C – Site Reliability Engineering (SRE)  

Experience Required: 4–8 Years  

Location: Bangalore / Pune /Mumbai 

Employment Type: Full-time

• Provide Tier 2/3 technical product support to internal and external stakeholders. 
• Develop automation tools and scripts to improve operational efficiency and support processes. 
• Manage and maintain system and software configurations; troubleshoot environment/application-related issues. 
• Optimize system performance through configuration tuning or development enhancements. 
• Plan, document, and deploy applications in Unix/Linux, Azure, and GCP environments. 
• Collaborate with Development, QA, and Infrastructure teams throughout the release and deployment of lifecycles. 
• Drive automation initiatives for release and deployment processes. 
• Coordinate with infrastructure teams to manage hardware/software resources, maintenance, and scheduled downtimes across production and non-production environments. 
• Participate in on-call rotations (minimum one week per month) to address critical incidents and off-hour maintenance tasks. 

Key Competencies 

• Strong analytical, troubleshooting, and critical thinking abilities. 
• Excellent cross-functional collaboration skills. 
• Strong focus on documentation, process improvement, and system reliability. 
• Proactive, detail-oriented, and adaptable in a fast-paced work environment. 

DevOps Engineer

1.   Should have at least 5+ years of experience

2.   Should have working experience in Docker, Microservices Architecture Application Deployment, GitHub Container Registry, GitHub Actions, Load Balancer, Nginx Web server, 

3.   Should have working expertise in CI/CD tool

4.   Should have working experience with the bash script

5.   Good to have at least one cloud platform services knowledge

Hello,

Greetings for the day !!!

Tridat Technologies is hiring a “Marketing Executive" for one of the machinery manufacturing industry based @ Pune !!!

1.            Business

•             Responsible for achieving the assigned Revenue target

•             Identify prospects, follow up on business leads, field sales, use various sales strategies to close the deal.

•             Negotiate contracts and prepare sales proposals

•             Ensures repeat business through customer service & regular follow-up

•             Builds relationship with customers

•             Ensures collection of payment

2.             Marketing

•             Conduct market research and analysis to evaluate trends, brand awareness and competition ventures

•             Develop marketing literature, presentations and brochures.

•             Organize events and product exhibitions

•             Manage campaigns on social media

•             Educate customers on how the company products can benefit them financially.

•             Maintain professional and technical knowledge by attending educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.

3.            Reports

•             Maintain records of all sales leads, customer visits and customer database

•             Prepare weekly/monthly/quarterly reports comparing targets set against targets achieved.

COMPETENCIES

1.            Strategic thinking

2.            Achievement orientation

3.            Customer focus

4.            Market intelligence

5.            Negotiation skills

QUALIFICATIONS: MBA passed

EXPERIENCE: 3+yrs

WORKING MODE: Work from Office

WORKING DAYS: Monday to Saturday

SHIFT TIMINGS: 10am to 6pm

EMPLOYMENT MODE: Permanent

LOCATION: Pune (Pimpri & Chakan)

Your job responsibilities include

·         Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.

·         Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.

·         Communicating with end-users to fully understand client expectations.

·         Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.

·         Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.

·         Managing technical delivery of integrations and custom extensions.

·         Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.

·         Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.

·         http://salesforce.com/" target="_blank">Salesforce.com setup, configuration, customization, data migration, and deployment of applications to http://force.com/" target="_blank">Force.com platform

· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.

Who you are

·         4+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands-on experience in Salesforce Lightning development.

·         Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.

·         Solid experience in Lightning component development and Salesforce customization.

·         Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform

·         Minimum of 6 months Lightning Component development experience.

·         Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.

·         Minimum of 6 months experience with Lightning Design System framework.

·         JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS

·         Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.

·         Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)

·         Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable

·         Strong knowledge of Agile methodology

·         Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML

·         Experience in SFDC customization, integration, and administration

·         The ability to lead workshops and provide direction to your team members

·         Excellent communication and presentation skills

Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.