11+ FRS Jobs in Mumbai | FRS Job openings in Mumbai

Dear Aspirants,

We are Looking for professionals who have an analytical perspective, have worked on enterprise-level projects, and always seek to exceed customer expectations.

In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please apply here with the response to questions.

We shall reach you back for scheduling the interviews post this.

About the Company :

Driven by a Passion for Excellence :

Acidaes Solutions Pvt. Ltd. is a fast-growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award-winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.

CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com

Educational Qualification :

- B.E./B.Tech /M.E./ M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

- 60% in Xth, XIIth /diploma, B.E./B.Tech/M.E/M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

- All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)

Exp level - 1 to 5 yrs

Location - Andheri (Mumbai)

Technical expertise required :

1. a) Meeting clients to understand their CRM and process requirements.
2. b) Work as a team member for system requirements definition process and system setup during implementation.
3. c) Re-engineer business processes to ensure accurate CRM roll-out.
4. d) Creating and managing the project schedule, participating in performance standards discussions.
5. e) Translating client requirements into system configuration and custom developments and prepares an achievable delivery schedule.
6. f) Coordinating with departments to ensure delivery.

Desired Proficiency :

1. a) Excellent verbal and written communication, problem-solving, and analytical skill.
2. b) Ability to deliver on timeliness
3. c) Excellent customer facing skills
4. d) Appreciation of Business Issues
5. e) Strong Technical background.
6. f) Experience in BFSI and CRM domain is preferred.
7. g) Exposure to Microsoft .NET framework and databases is a plus.

If this role sounds exciting to you and fulfills your future goals, then we would love to hear from you.

Regards,

Deepak Sharma

Human Resources

Strong sales executive profile

Mandatory (Experience 1): Must have 7+ years of hands-on B2B sales experience, preferably selling SaaS products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

We are looking for a motivated and experienced HORECA (Hotel/Restaurant/Cafe) Sales Manager to drive sales and expand our market presence within the hospitality sector. The ideal candidate will have a proven track record in sales, strong relationship-building skills, and a deep understanding of the HORECA industry. The HORECA Sales Manager will be responsible for identifying new business opportunities, developing strategic partnerships, and maximizing revenue growth through effective sales strategies.

Key Responsibilities:

•  Identify and prospect new HORECA clients, including hotels, restaurants, cafes and catering companies.
•  Maximize volume and revenue in key assigned food service accounts by utilising fact-based selling methods.
•  Responsibility to acquire new food service accounts.
•  Activate local and national marketplace initiatives and promotions to build brand development and maximize brand performance.
• Identifying market potential in order to establish new account, achieve food service sales volume, revenue and profitability goals.
• Maintain, monitor, and regularly evaluate pricing and contracts with customers so as to provide products and services that meet standards of quality, timeliness and cost.
• Approval and critique of promotional programs with the objective of improving effectiveness and efficiency in trade spending and brand consumption development.
• Develops and executes effective HORECA account-specific marketing & Sales programs.

Requirements

• Degree in Hospitality Management, Food Technology or equivalent professional qualification.
• Minimum 4 years Sales & Marketing experience handling Food Service accounts specific to HORECA customers in the region.
• Strong Food Service contacts.
• Ability to deal at all levels from Unit Head Chefs and Contract Catering Managers through to Buyer level.
• Proven track record of achieving sales targets.
• Very good verbal communication skills.
• Proven track record in developing markets and achieving business results.

Benefits

• Collaborative work space
• Performance based incentives

Job Title: Full Stack Developer (0 to 3 years work experience) Reports to: Team Lead – Development Team

Company Overview: Softlink Global is a leading IT software company specializing in digitalizing logistics and freight forwarding operations. With a strong global presence across 50+ countries, our innovative, cutting edge ERP solutions empower businesses to streamline and optimize complex operations, enhance efficiency, and drive profitability for global clients. We operate from offices in Singapore, the USA, and the Philippines, and across major cities in India, including Mumbai, New Delhi, Chennai, Bangalore, Kolkata, Ahmedabad, and Hyderabad.

Position Overview: We are looking for a Full Stack Developer (0–3 years) who can go beyond code to understand and solve real business problems. This role requires someone who is equally comfortable writing efficient, scalable software and articulating complex ideas clearly to both technical and non-technical stakeholders. A successful candidate will combine solid development skills with logical reasoning, solution-oriented thinking, and the ability to collaborate effectively across teams.

Job Description:

1. Application Development:

• Assist in developing and maintaining web applications using C#, ASP.NET, MVC, and MS SQL.
• Support the frontend development using React and JavaScript to deliver clean and responsive interfaces.
• Translate basic business requirements into functional code under guidance from senior developers.

2. Database Management:

• Write and test SQL queries to support application features.
• Understand relational database design and learn performance optimization techniques.

3. Collaboration & Teamwork:

• Collaborate with team members, including developers, QA, product managers, and designers to deliver features on time.
• Participate in sprint planning and team discussions to gain exposure to agile methodologies.

4. Code Quality & Debugging:

• Follow standard coding practices, version control protocols, and internal documentation norms.
• Learn to identify and fix bugs with mentorship from senior team members engineering processes.

5. Learning & Growth:

• Stay updated with relevant technologies and frameworks to continuously improve your development skills.
• Show curiosity and initiative in learning best practices, tools, and design patterns.

Ideal Candidate Requirements:

• Bachelor’s degree in Computer Science, IT, or a related field
• 0 to 3 years of hands-on experience in software development using any of the following: C#, ASP.NET, React, JavaScript, SQL
• Strong interest in building full-stack applications and working in a product-driven environment
• Logical reasoning and a proactive attitude toward learning and problem-solving
• Basic understanding of object-oriented programming, web technologies, and databases
• Good communication skills and a willingness to learn from peers and mentor

Job Title: Workday Adaptive Planning Consultant / Developer

Experience: 2 - 7 Years

Job Type: Full Time

Work Mode: Hybrid (3 Days Remote, 2 Days Office)

Work Location(s): Hyderabad, Pune, Bengaluru, Gurgaon, Noida, Chennai, Madurai, New Delhi, Kolkata, Jaipur, Telangana

Job Description

We are hiring passionate and skilled professionals for the role of Workday Adaptive Planning Consultant/Developer. This is a great opportunity to be part of a growing team, work on complex enterprise solutions, and collaborate with global clients.

Key Responsibilities

• Develop and enhance Workday Adaptive Planning solutions based on business requirements.
• Create High-Level Design (HLD) and ETL Design documentation.
• Build and support batch and real-time data pipelines.
• Maintain and optimize ETL workflows for scalability and performance.
• Review, test, and troubleshoot ETL programs for data quality and accuracy.

Required Skills & Qualifications

• Minimum 2 years of hands-on experience in Workday Adaptive Planning development.
• Strong knowledge of ETL concepts, design patterns, and data integration techniques.
• Experience working with large-scale ETL workflows.
• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Excellent problem-solving skills and a proactive attitude.

LogiNext is looking for a technically savvy and passionate Junior Software Engineer - Data Science to analyze large amounts of raw information to find patterns that will help improve our company. We will rely on you to build data products to extract valuable business insights.

In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research.

Your goal will be to help our company analyze trends to make better decisions. Without knowledge of how the software works, data scientists might have difficulty in work. Apart from experience in developing R and Python, they must know modern approaches to software development and their impact. DevOps continuous integration and deployment, experience in cloud computing are everyday skills to manage and process data.

Responsibilities:

Identify valuable data sources and automate collection processes Undertake preprocessing of structured and unstructured data Analyze large amounts of information to discover trends and patterns Build predictive models and machine-learning algorithms Combine models through ensemble modeling Present information using data visualization techniques Propose solutions and strategies to business challenges Collaborate with engineering and product development teams

Requirements:

Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school 0 to 1 year experince in in data mining, data modeling, and reporting. Understading of SaaS based products and services. Understanding of machine-learning and operations research Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset Knowledge using business intelligence tools (e.g. Tableau) and data frameworks (e.g. Hadoop) Analytical mind and business acumen and problem-solving aptitude Excellent communication and presentation skills Proficiency in Excel for data management and manipulation Experience in statistical modeling techniques and data wrangling Able to work independently and set goals keeping business objectives in mind

1. Develop and manage digital marketing campaigns
2. Oversee the social media strategy of the brand and work with an agency
3. Periodically run website audits for the company’s websites and pass on feedback to the tech team
4. Oversee and optimize content for the website and social networking accounts such as Facebook, Quora, Youtube, etc.
5. Track and analyze website traffic flow and provide regular internal reports
6. Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
7. Continually work on the Search Engine Optimization of the website(s)
8. Fix any errors or bugs in online content
9. Edit and post videos, podcasts and audio content to online sites
10. Create online banner adverts and oversee pay per click (PPC) ad management
11. Write copy for email marketing campaigns
12. Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
13. Attend networking events

Education Qualifications:

Minimum Graduate, PG & MBA preferred   

Experience & Skills:

• Minimum of 1-2 years work experience
• E-commerce experience preferred
• Consumer good experience preferred
• Proficiency in MS office and online tools for digital marketing