11+ Endpoint protection Jobs in Mumbai | Endpoint protection Job openings in Mumbai

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

• Strong Lead or Above UI/UX or Product Designer (UI/UX both, UI 60-70%)
• Mandatory (Experience 1) - Must have a minimum 8+ years of hands-on experience in product design, with recent 3+ years in Product companies
• Mandatory (Experience 2) - Must have a minimum 4+ years of product design experience in B2B SaaS companies (UI/UX both, UI 60-70%)
• Mandatory (Experience 3) - Must have 2+ years of people management experience (Read in CV)
• Mandatory (Skills 2) - Must be proficient in product design design methods (product mindset, problem-solving, UX thinking, ideation)
• Mandatory (Skills 3) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes
• Mandatory (Portfolio) - Strong portfolio of UX Design and UI/Visual Designs for B2B SaaS/Enterprise products
• Mandatory (Company) - B2B Saas (Enterprise is a plus)

Key Responsibilities:

1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.

2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.

3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.

4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.

5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.

6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.

7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.

8. Ensure any escalation or potential escalation is immediately reported to the Manager.

9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.

10. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Minimum two years’ experience in a high-quality outbound voice process.

2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.

3. Proactive, confident, and self-motivated.

4. Performance oriented with a passion for sales and numbers.

• Understand the brief, participate in brainstorming and produce creative designs that result in an engaging consumer journey. 
• Collaborate with the marketing team and copywriters to understand the exact requirements and expectations. 

• Be a great team player and coordinate with other design teams to seek and provide design assistance.
• Use proficient creative software skills to create a variety of static and motion graphics for communication design. 
• Learn business requirements and organisational values to adapt the same in designs. 

• Understand how creatives are performing via analysing performance data and incorporate the same understanding into subsequent creatives.

Ready to take the next step in your professional journey? Join the 1Point1 family and nurture your future with us. From personal development to career growth, we provide the soil for your success! Let’s grow together and make every day a new opportunity to blossom.

Big Picture (The Opportunity) : 

Do you take pride in your web development ability? Would you like to use your skills in an energetic atmosphere? Are you dedicated to the craft, write code that they are proud of and can hit the ground running , you’re in the right place.

What do we want from you ? (Our Expectations) : 

• To manage our back-end services and ensure a seamless interchange of data.
• You will be responsible for developing and coding all server-side logic and also to maintain the central database and respond to requests from front-end developers. 

What are you required to do ? (Your Responsibilities) 

• Writing back-end code and building efficient modules.
• Produce detailed specifications
• Developing back-end portals with an optimized database.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Updating and altering application features to enhance performance.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Develop and deploy new features to facilitate related procedures and tools if necessary
• Work closely with the IT team in completing projects
• Troubleshoot and fix any issues relating to PHP programs
• Create scripts to facilitate client systems to meet performance and objectives
• Test and develop software for client applications
• Create documentation for software created
• Utilize source debuggers and write or modify client software
• Produce results effectively and within the deadlines set 

Minimum Qualifications:

1. Bachelor's degree in Commerce (B.Com) or equivalent.

Preferred Skillsets:

1. Proficiency in advanced Excel functions, such as pivot tables, VLOOKUP, and macros.

2. Hands-on experience with Excel.

3. Strong interpersonal skills to effectively collaborate with Customers and team members.

4. Logical reasoning and problem-solving capability to identify and resolve discrepancies.

5. Attention to detail and accuracy in data analysis.

6. Ability to work both independently and collaboratively within a team.

7. Excellent verbal and written communication skills.

8. Time management and organizational skills.

9. Basic knowledge of accounting principles.

Responsibilities:

1. Perform regular reconciliation of customer accounts to verify the accuracy of financial transactions.

2. Analyze financial data identify discrepancies or anomalies, and investigate the root causes.

3. Prepare and maintain detailed reports and documentation of reconciliation activities.

4. Monitor and report on key performance indicators related to account reconciliation.