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Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

About Company

Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories. They now have 10 brands that are active and these are available across its own D2C channel, ecomm platforms and general and modern trade channels.

WHAT YOU’LL BE DOING:

• Lead Brand Marketing, Strategy, Content and Communication for existing and new brands
• Creating Brand positioning and differentiation strategies, generating brand anticipation and planning Brand launch keeping in mind the key insights gained from customer and competitor analysis
• Translate brand strategies into brand plans, brand positioning, category, product planning and go-to-market execution plans
• Accountable to lead marketing campaigns, content, understanding the brand well, and integrating the brand communication across all channels
• Own and drive social media presence for the brand
• Develop & conduct marketing campaigns to increase traffic & conversion
• Create & deliver ambitious growth plans for the brand's D2C platforms and take onus of D2C business delivery.
• Driving performance on all performance-marketing channels such as Facebook, Google etc, as well as organic, direct and affiliate sources of revenue and traffic.
• Oversee operation of own websites, app(s), content platform(s) and any other digital D2C initiatives.
• Responsible for customer retention marketing activities and merchandising strategy for scaling up revenue.
• Plan and deliver on retention targets within time and budget with focus on key channels such as Email, SMS & Push Notifications.
• Work closely on increase conversions, cross-sell, and drive platform specific influencer activities, and focus on upselling to increase the customer engagement via multiple digital channels.

WHAT YOU’LL BRING TO THE TEAM:

• 7-10 years business and / or marketing experience in relevant start-up/ e-commerce/ D2C/FMCG organizations handling a large brand or 2/3 independent brands.
• Experience working for multiple brands at a time
• Strong experience using performance marketing to drive traffic growth and brand awareness
• Expertise in a similar role as well as experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, SEO, social media and other digital channels.
• Experience in managing digital first brands both from width & depth point of view
• Strength working with cross functional teams in a high growth environment
• Experience in creating end to end online customer journey

Job Role:

• Manage end to end sales funnel right form sourcing to deal closure

• Closely collaborate with marketing team to generate leads

• Work closely with Senior Sales Colleagues to drive closures

• The candidate will be responsible for generating revenue by prospecting new clients

• Use various channels – Cold Calling, Digital Marketing, Automation Tools, Email Marketing Campaigns to generate fresh leads.

• Qualify and develop sales leads by conducting product demonstration at CXO level to

showcase end-to-end product capabilities

• Build ongoing network and relationships by continuously prospecting the right customer.

• Build strong pipeline consistently to ensure sales closures

• Follow best practices and drive process efficiencies / automation & technology innovations

• Gain thorough understanding of the product/platform and continuously learn from new

product updates and pitch them appropriately to the clients

• Work closely with the marketing team to provide market intelligence and plan marketing

campaigns to generate new business. Key Skills required: • Love for research • Love for selling • Passion for technology oriented product

•  Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Must have experience in technical data structures and should know algorithms
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support
• Work independently and should be able to take greater responsibility of projects

Responsibilities:

• Designing and implementing Java-based applications.
• Analyzing user requirements to inform application design.
• Defining application objectives and functionality.
• Aligning application design with business goals.
• Developing and testing software.
• Debugging and resolving technical problems that arise.
• Producing detailed design documentation.
• Recommending changes to existing Java infrastructure.
• Developing multimedia applications.
• Developing documentation to assist users.
• Ensuring continuous professional self-development.

Requirements:

• Good knowledge in Java integration, Spring and oauth/Rest Integration

• Demonstrate, present and promote services to salons, spas & gyms (Beauty & Wellness Industry)
• Should have excellent verbal & presentation skills
• Knowlege of local language is a must
• Should be inovative and target driven
• Willing to travel
• Demonstrate honesty & integrity

Company Profile:  

"Founded in 2012, Pay1 empowers neighbourhood retail businesses & micro-entrepreneurs by adding revenues streams and providing them access to new products, credit and technology. With a network of 300k+ merchants spread across 350+ cities in India, Pay1 is at the forefront of combining retail, finance, travel and consumer technology to create an integrated business ecosystem unique to the Indian markets. 

The platform has a wide array of distinguished services such as Digital Payments, Banking Services, Travel Booking Services, Financial services (MFs. Insurance, loans, gold investments), Remittances, Recharges, Bill Payments, B2B commerce and many more. The diverse selections of services provide our merchant network with immense growth opportunities that have been previously unexplored in the Indian retail scenario."

Job Description:

• Establish strategic tie ups with the large & medium size merchant aggregators for the enablement of Digital Lending services offered.
• Create value proposition, pitch presentation and designing SLA for business partnerships
• On boarding new partners and be an interface between internal teams and partner for system and process support
• Commercial and Contract Negotiations with prospective business partners and structuring financial proposals with best-value proposition
• Key Account Management with Merchant Aggregators for New Business Opportunities / Enhancements
• Suggest measures / solutions for tapping opportunities like product customization/ innovation.
• Keep abreast of the Digital Lending landscape, competitors and business needs.
• Issue resolution in relation to Digital Lending product related issues with Partners