Senior ML Engineer

Key Responsibilities

Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product-related information and troubleshooting.

Prepare customer support reports and feedback summaries.

Required Skills

Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem-solving and customer-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer-centric approach.

Qualification

Bachelor's degree in any discipline.

Excellent communication and presentation skills.

Proficiency in MS Office and email communication.

Job description

We are seeking a proactive and enthusiastic Human Resource Intern to support our HR team. This internship offers a great opportunity to gain hands-on experience in end-to-end recruitment, employee engagement, and HR operations. The role involves collaborating with the hiring manager, managing recruitment processes, maintaining employee records, and assisting with company events.

Key Responsibilities:

Recruitment Support: Work closely with the hiring manager to manage the end-to-end recruitment process, including posting job advertisements and screening resumes.

Candidate Communication: Interact with candidates via calls, texts, and emails to ensure a smooth communication process and schedule interviews with shortlisted candidates.

Follow-Ups: Take regular follow-ups with candidates to avoid communication gaps.

Database Management: Assist in maintaining and updating the employee database and compiling employee files as required.

Event Planning: Support the HR team in organizing and planning company events and activities.

HR Operations: Assist in various HR functions as needed, ensuring tasks are completed efficiently.

Required Skills and Qualifications:

Bachelor’s or Master’s degree in Human Resource Management or currently pursuing a degree in HRM or a related field.

Excellent communication skills in English (mandatory).

Basic understanding of HRM concepts and recruitment processes.

Proactive, organized, and able to manage daily tasks effectively.

Comfortable making daily calls and engaging with candidates.

Leading & Building content marketing strategy for Slurrp farm and specific marquee campaigns as a part of content marketing roadmap that includes Digital/ Performance/ Social & Editorial partnerships, CRM, PR & Publicity  Ensuring all content is on-brand, consistent, in terms of style, quality & tone of voice across channels 

Partner with the creative, studio, and external agency teams to build content assets needed for campaigns and season launches 

Deep dive into consumption outcomes and marketing impact and continually experiment on marketing approaches and tactics to build organic traffic for the brand 

Maintain, develop & execute master content calendar for the brand 

What to bring 

8-10 years of experience in In-house creative studio/ agency along with deep knowledge and experience in driving & managing digital content marketing 

BA in literature (mandatory) & MA (preferred) or similar qualification 

Consumer Tech/ FMCG / D2C experience is highly desirable 

Should possess leadership skills to lead the content team to successful completion of its objectives 

Strong attention to detail and ability to work with timelines

Key Responsibilities:

· Develop and execute creative concepts and visual designs for a variety of digital and print materials, including marketing campaigns, social media content, website graphics, and promotional materials.

· Collaborate with the marketing and product teams to understand project requirements and translate them into captivating visual content.

· Utilize design software such as Adobe Photoshop, Illustrator, After Effects, and Canva to create high-quality graphics and animations.

· Leverage AI tools like ChatGPT and MidJourney to enhance design processes and generate innovative design ideas.

· Utilize Microsoft Designer for creating presentation materials and other design assets.

· Ensure all designs adhere to brand guidelines and maintain a consistent visual identity across all platforms.

· Stay updated with the latest design trends, tools, and technologies to continuously improve design quality and creativity.

· Manage multiple projects simultaneously, meet tight deadlines, and deliver high-quality work in a fast-paced environment.

· Provide mentorship and guidance to junior designers, fostering a collaborative and creative team environment.

Required Skills and Qualifications:

· Bachelor's degree in Graphic Design, Fine Arts, or a related field.

· Minimum of 2-3 years of professional experience as a Graphic Designer or in a similar role.

· Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects) and Canva.

· Experience with AI tools such as ChatGPT and MidJourney.

· Knowledge of Microsoft Designer for creating presentation materials.

· Strong portfolio demonstrating a range of design skills and creativity.

· Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.

· Strong attention to detail and a keen eye for aesthetics and visual composition.

· Ability to work independently and manage multiple projects in a deadline-driven environment.

· Creative problem-solving skills and the ability to think outside the box.

What are we looking for:

● Good problem solving skills.

● Strong knowledge of CS fundamentals, data structures.

● Experience working in software development with one or more of the following programming languages: Java, Go, Scala, Python, C/C++.

● Strong understanding of relational and non-relational databases (MySql, Postgresql, MongoDB, Cassandra).

● Experience in working with distributed caching (Memcached, Redis, or comparable technology).

Experience in working with distributed messaging technologies like RabbitMQ, Kafka etc.

● Ability to design and implement low latency RESTful services.

● Experience with microservices and web application/services development. 

Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.

Role And Responsibilities

• Validate vendor invoices and processing vendor payments on time with all required approvals.
• Handle Day to day accounting activities.
• Validate and Process vendor payments on time with all required approvals
• General ledger review
• Apply knowledge of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Support Financial & Tax Audits
• Prepare month close reports
• Responsibilities include month end closing activities General accounting and ensure proper monthly/quarterly/annually reconciliations.
• Hand on experience in Intercompany Reconciliation, Balance Sheet Reconciliation and Fixed Assets.
• This position will support the Management in all aspects of financial accounting, reporting systems, procedures, and the policies.
• Audit support internal and external audits.
• Adhere to company accounting policies, US GAAP, and other external requirements.
• Periodical MIS preparation and circulation to team
• Keeping books of account upto date and maintaining invoices and other company documents in an organized manner.
• Maintain fixed asset schedule, bank reconciliations, investment schedule, closing inventory etc.

Required Education and Skills

• B. Com / M. Com with CA or CPA preferred
• Min 1 to 3 years of experience
• Prior experience in General accounting
• Knowledge of financial controls and procedures, GAAP, NetSuite
• Experience working in Finance & Accounts with any ERP environment, typically obtained in 2-3 years
• High integrity, open, communicative & team player
• Strong time management, commitment, and organizational skills
• Previous experience working hands-on in the areas of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Proficiency in Microsoft Office (Excel, Word & Powerpoint)

What's Ditto?

Ditto is a new offering from Finshots. We want to help millennials make better financial decisions. And we are starting with Insurance. With Ditto, you don't just compare insurance. You understand it. Narrow down choices. Avoid pitfalls and make better decisions. 

Finshots is one of the leading financial newsletters with over 500K subscribers.

What do we do at Ditto?

• We explain health insurance and term(life) insurance in a language you can understand.
• We are an insurtech company primarily selling Health and Term Life Insurance policies.

Who's backing us?

We are funded by Zerodha- India's largest stockbroker

What are we looking for?

We are looking for a Senior UI/UX Designer to join our Tech team.

Responsibilities:

• Execute the design projects across the entire product life cycle. You set the design tone for the entire product by working in close collaboration with product, engineering, and business teams.
• Take a user-centred design approach and rapidly test and iterate your designs.
• Create wireframes specifications with interaction flows for website and mobile site.
• Create sketches, graphics, templates, layouts, themes, typography, and visual standards for the app/website.
• Test the design flows, screen mockups with the QA team to ensure all minute details are covered. Partner with front-end engineers on UI implementation.
• Bring consistency to our UX at all touchpoints. 
• Meet multiple deadlines, prioritise work, and keep projects moving forward.

Requirements:

• 3+ years of relevant experience as a Senior UX/UI designer.
• Minimum 3 years of experience in designing core experiences for consumer-facing products.
• Portfolio or work samples showcasing design aptitude, creativity, depth of thought and the ability to solve complex design problems.
• Proficient in working with Figma or other design tools.
• Strong understanding of common UX patterns and UI patterns, Information Architecture, Prototyping.

Perks:

• Flexible working hours

• Comprehensive health insurance coverage for self and family

Huge Requirements for Top MNC's!!

Walk in with Resume, walk out with offer letter,

One day interview process... two rounds of interview

Job Description :

• Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply

• Salary: INR 1,00,000 – 3,00,000 P.A. Incentives

• Industry:BPO / Call Centre / ITES

• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

• Role Category:Voice

• Role:Associate/Senior Associate

• Employment Type:Permanent Job, Full Time

About The company:

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people. 

Role and Responsibility – Sales Champion

• Identifies business opportunities by identifying prospects

• Sells products by establishing contact and developing relationships with

prospects; recommending solutions

• Outbound calling on data collected through lead generation activities /

secondary data sources

• Daily follow-ups on older leads and work on new leads

• Maintains quality service by establishing and enforcing organization

standards

• Must be energetic, well-spoken, eager to close sales deals and generate

revenue for the organization.

Role and Responsibility – Customer Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker

• Build sustainable relationships and trust with customer accounts through

open and interactive communication

• Identify and assess customers needs

• Service customer in finding the right tenant / house as per the requirement

of customer

• Dial outbound and attend inbound calls of customer and leads

• Use internal tools and methods to provide best possible service to the

customer

• Negotiate with leads on behalf of customer

• Keep customer up-to date on the progress of his account

• Follow communication procedures, guidelines and policies.

 Go extra mile to provide excellent customer service.

Regards

Sravani N S.

HR-Executive

Sarjapur Road.