Senior ML Engineer

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Title: Lead Engineer – Generative AI

Role Overview

We are looking for a highly skilled Lead Engineer with strong expertise in Generative AI to lead the design and development of scalable, intelligent systems. The ideal candidate will bring deep technical knowledge, strong reasoning ability, and leadership skills to guide teams in building next-generation AI-driven solutions.

This role requires hands-on experience with modern AI frameworks, full-stack development, and cloud technologies, along with the ability to adapt quickly to evolving technologies.

Key Responsibilities

● Lead the architecture, design, and development of AI-powered applications and platforms.

● Drive the implementation of Generative AI solutions, including LLM-based systems and agentic workflows.

● Act as a subject matter expert (SME) for AI and Data & Analytics initiatives.

● Design and implement scalable and efficient LLM orchestration pipelines.

● Collaborate with cross-functional teams including product, data, and engineering.

● Mentor and guide development teams, ensuring best practices in coding, architecture, and AI integration.

● Deliver high-quality data products and analytics-ready solutions for stakeholders.

● Continuously evaluate and adopt emerging technologies in AI/ML and cloud ecosystems.

● Ensure system performance, scalability, and security across all deployments.

Required Skills & Qualifications

Experience

● 6+ years of experience in Python and React development

● 2+ years of hands-on experience in AI/ML / Generative AI

● 4+ years of experience in AWS and SQL (PostgreSQL preferred)

Technical Skills

● Strong expertise in:

○ LangChain & LangGraph

○ Large Language Models (LLMs)

○ LLM orchestration & agentic AI systems

○ Python (backend development & AI integration)

○ React & Node.js (full-stack development)

○ PostgreSQL and database design

○ AWS services (Lambda, EC2, S3, Bedrock, Sagemaker, etc.)

○ OCR technologies and document processing

● Solid understanding of:

○ AI system design patterns

○ Retrieval-Augmented Generation (RAG)

○ Vector databases and embeddings

Leadership & Core Competencies

● Strong problem-solving and reasoning skills

● Proven ability to lead and mentor teams

● Excellent communication and stakeholder management

● Ability to work in a fast-paced, innovation-driven environment

● Passion for continuous learning and adapting to new technologies

Nice to Have

● Experience in the Insurance industry

● Exposure to AI product development or AI venture studios

● Knowledge of compliance and regulatory considerations in AI systems

Designation: Project Manager

Location: Ahmadabad

Roles and Responsibilities:

Working closely with the sales team on proposals and pitches for business.

Attending meetings with business development managers and acting as a technical expert.

Manage the entire proposal life-cycle which will include scope finalization, solution review, commercials, and proposal submission.

Working closely and collaboratively with clients to devise effective solutions.

Ensuring that the company service can deliver on the client's requirements.

Working closely with clients to understand and capture requirements.

Replying to clients following requests for information and proposal requests.

Presenting proposals to clients alongside members of the sales team.

Producing detailed costings for clients and ensuring the contract is profitable.

Desired Skills:

Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis, Technology Solution Design, Effort, and Cost Estimation, Proposal Preparation, Client Presentations and Cross-Functional Collaboration.

Should have worked on the presales role in terms of guiding on Innovations in Solution, Identifying Win Themes, Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.

Must have Hands-on experience in Solutioning, Design & estimation, sizing and proposal writing.

Ability to work with multiple stakeholders, business units and partners for complex opportunities.

Process Oriented and adherence to reporting and approval requirements.

Significant exposure to various technology stacks in Digital; UX, Mobility, IoT, eCommerce, etc.

Excellent communication and presentation skills.

Experience at working both independently and in a team-oriented, collaborative environment is essential.

Key Skills Required:-

Must have work experience in Project Analysis and Management. Expertise skill sets are like Project Scope Analysis, Prepare Presentation of Scope of Work (SOW), SRS, FRS, DFD, and Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Co-ordination and Client Communication etc.

Also, have experience in various Websites and Web Application requirements.

Experience in presales activities

Also, should have excellent interpersonal skill and developed a strong working relationship

Should work with an effective team member and have the ability to deliver efficiently and accurately to tight deadlines.

Should have the confidence to bring the best from the team and deliver quality for the clients.

Looking for someone who has exp working with IT Service Based industries

Solid knowledge and experience of working in C/C++ programming language

Solid knowledge and experience of working with PCL (Printer Command Language) or IPDS (Intelligent Printer Data Stream)

Solid working knowledge of object oriented principles: Encapsulation, Classes, Inheritance, Code Reuse, Polymorphism, Decoupling

Responsible for technical design of a subsystem

Knows how to apply architecture and design patterns

Urgently Hiring !!!

(Candidate having experience only from EV company can apply)

We are looking for an experienced Field Sales Person to join our team who generally work to fulfil organization's need, where their job requires Forecasting sales, Developing “out of the box” sales strategies, finding new sales opportunities and close the deals.

Location : PAN - India (Multiple Location)

No. of Vacancy : 8

Job Responsibility :

> Meet personal sales targets

> Develop new sales strategies and models

> Evaluate sales strategies' effectiveness

> Knowledge of different sales techniques and pipeline management

> Strong communication, negotiation and interpersonal skills

> Report and provide feedback to management using financial statistical data

> Manage your client database within your assigned territory

• Cloud: GCP
• Must have: BigQuery, Python, Vertex AI
• Nice to have Services: Data Plex
• Exp level: 5-10 years.
• Preferred Industry (nice to have): Manufacturing – B2B sales

• Looking for 0-30 Days and Immediate joiners
• Minimum total experience should be 7 Years
• Overall with 4+ years experience in HTML, CSS and JavaScript and OOJS
• 2+ years' experience working with any JavaScript framework/library, preferably ReactJS or VueJS
• In-depth understanding of JavaScript, HTML5, CSS3 (pre-processors LESS/SASS) and relevant concepts.
• Proficiency with browser based debugging.
• Understanding of progressive web apps.
• Experience with a testing framework (Jest/Mocha).
• Experience using Git

Designation: Client Experience - Territory Manager

Experience: 2-5 years

Work Location: Gurugram, Haryana

About the role:

The Client Experience team is comprised of subject matter experts that drive Bizongo's 
solutions nationwide, for its clients. This team will need to ensure Client stickiness by leveraging on intelligences that can be derived through Operations, Product, Packaging and Design. 

Key responsibilities:

• Adopt a data-driven solution based approach to work on internal operations that impact Client Experience
• Work in collaboration with all internal teams to ensure seamless operations for order fulfilment of Strategic Clients 
• Strategize, create, track and report important metrics to monitor the "experience" of clients
• Increase the adoption of Bizongo's tech products amongst clients and internal teams
• Analyze data and identify trends that can aid in procurement planning, inventory management and increasing overall operational efficiency
• Understanding company’s internal operations, technology, capabilities and targets

 Job Requirements:

• Candidate should have clarity of thought to convert complex operational problems into clear solutions
• Must possess excellent Communication skills, both written and verbal to present the above solutions and to effectively manage different stakeholders
• Must be able to follow multiple processes routinely, and should be someone who is always on the lookout for improving the efficiency in the same
• Prior Account Management/Client Service experience can be beneficial, but not mandatory
• Proficient at Microsoft Office and should be inclined towards Data Analytics.

Why work with us? 

• Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo.
• Opportunity to work with most dynamic individuals in Asia recognised under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL.
• Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment.
• Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017.
• This year ,Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category.
• Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company.
• The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce.

  About the Company: 

• Company Website: https://www.bizongo.in/">https://www.bizongo.in
• Bizongo is a B2B marketplace for packaging, where we make trade, simple! Our doors are open for anyone looking to work in the - Next-Big-Thing- of the ecommerce industry. We believe that strong teams are the backbone of a company and getting best people on-board is a challenge for any growing organization. We are looking for passionate people at the top of their work who would like to take the company to the next level of growth and innovation.  
• We have been recognised as a game changer in the packaging industry; being heralded as the Industry Leaders at World Tea & Coffee Expo 2016, Startup Winners at IBM Global Entrepreneurship Program Smart Camp 2015, The Marketplace 2015 powered by Accel Partners, Red Herring Asia Top 100 2015, Best Innovation Award IndiaPack 2015, Top Five Businesses at Wharton India Economic Forum 2015, USA, Owl Open at Rice University 2015 and more, for bringing innovation to a market in dire need of technological solutions. We have featured in the list of '50 Best Startups to Work for - 2017' of Silicon India magazine.Our CEO, Aniket Deb's featuring in the Forbes Asia 30 under 30 in April'17 has also conferred the team with the appreciation and validation of our efforts, clearly highlighting the passion and devotion of the team. 
• Founded in 2015, Bizongo was started by 3 former IITians Aniket Deb, Ankit Tomar and Sachin Agarwal. Bizongo is backed by prominent venture capitalist Accel Partners (investor in Facebook, Flipkart, etc.) and IDG Ventures (investors in Baidu, Myntra, etc). The company has grown from a small team of 3 to a creative family of 70 in two years. The culture at Bizongo comes from diversity in cultures, thoughts, and professional goals who collectively work towards the vision of the company everyday. The culture self -evidently has come to be a beautiful amalgamation of the Team's collaborative ways, upscaling on processes, technology, etc, allowing employees to work and lead freely on opportunities while still being accountable and transparent for all actions.