Engineering Manager( product based experienced candidate preferable)

Salesforce Technical Lead the Technical Development Lead - CRM will play a technical leadership role. In this role, he/she is responsible for working with business analysts, developers and stakeholders to implement, integrate and maintain the Salesforce.com CRM solution.

·      In addition to coding and development activities, this technical lead will play a crucial role in various aspects of the Salesforce.com integration and implementation including architecture, design, system testing, and user acceptance testing.

·       He/She will lead the effort to document technical requirements, architecture, and design of deployment and integration of the Salesforce.com solution.

·       As a development team lead, he/she is expected to allocate 50% of his/her time to Salesforce development and 50% to coordinating the Salesforce.com development team efforts.

·       He/she will guide and mentor developers and always communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks.

Responsibilities: -

·       Design, code, unit test, system test, performance test, debug, implement, and support Salesforce.com application and integrations –

·       Design & implement APIs and web-based interfaces utilizing lightning, Apex, Web Services, etc –

·       Ensure team follows best practices when architecting, programming or documenting solutions –

·       Assist in resource allocation and planning through project planning, staff hiring, staff supplementation and/or outsourcing initiatives – maintenance,

·       Work closely with the Enterprise Architecture team, implementation partners, 3rd party vendors and other technology teams to ensure appropriate infra-structure selection,    

     policies and procedures are in place to support the CRM application environment –

·       Communicate development status on a regular basis to stakeholders, escalating any identified risks –

·       Recommend cost effective technology solutions for business challenges –

·       Ensure the on-time delivery of solution or enhancements –

·       Define and execute CI/CD strategy - Experience architecting complex large scale systems incorporating packaged and custom applications - Manage a team of developers

We are seeking a highly skilled and experienced Android developer to join our dynamic development team. In this role, you will be responsible for designing, developing, and maintaining high performance for Android platforms.

Responsibilities:-

1. 1+ years of technical experience with Android.
2. Good understanding and proficiency in Java/Kotlin.
3. Strong knowledge of Android SDK, frameworks, and development patterns.
4. Experience with Rest APIs integration.
5. Implement testing procedures to identify bugs.

Overview: 

We are seeking an experienced Spring Boot developer with a passion for esports to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using Spring Boot and a proven ability to work effectively in a team environment. Experience in the esports industry is a plus. 

Responsibilities: 

• Develop and maintain web applications using Spring Boot and related technologies 
• Write clean, maintainable, and efficient code 
• Collaborate with the design and product management teams to implement new features and functionality 
• Work with the DevOps team to ensure proper deployment and monitoring of applications 

• Troubleshoot and debug issues as they arise 
• Write and maintain comprehensive documentation 

Requirements: 

• Strong professional experience with Java and Spring Boot 
• Experience with building and deploying web applications 

• Familiarity with web development frameworks such as Spring MVC or Spring WebFlux 
• Experience with Git and version control 
• Strong problem-solving and communication skills 

Preferred: 

• Experience in the esports industry 

• Experience with cloud technologies such as AWS or Azure 
• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript 
• Experience with data persistence technologies such as Hibernate or JPA 
• Experience with testing frameworks such as JUnit or Mockito 

VMware Horizon / View, VMware vSphere, NSX • Azure Cloud VDI/AVD – Azure Virtual Desktop • VMware Virtualization • Hyper converged Infrastructure, VSAN, Storage devices SAN/NAS etc.

Roles and Responsibilities

• Designing, implementing, testing and deployment of the virtual desktop infrastructure
• Facilitating the transition of the VDI solution to Operations, providing operational and end user support when required.
• Acting as the single point of contact for all technical engagements on the VDI infrastructure.
• Creation of documented standard processes and procedures for all aspects of VDI infrastructure, administration and management.
• Working with the vendor in assessing the VDI infrastructure architecture from a deployment, performance, security and compliance perspective.

 Knowledge around security best practices and understanding of vulnerability assessments.

• Providing mentoring and guidance to other VDI Administrators.

• Document designs, development plans, operations procedures for the VDI solution.

   

Desired Candidate Profile

• A Master's degree in business administration (MBA), Marketing
• Minimum 5-6 yrs of Sales experience with understanding of paper industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision    

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

What you need to have: