
Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.

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Job Description:
We are seeking a Tableau Developer with 5+ years of experience to join our Core Analytics team. The candidate will work on large-scale BI projects using Tableau and related tools.
Must Have:
- Strong expertise in Tableau Desktop and Server, including add-ons like Data and Server Management.
- Ability to interpret business requirements, build wireframes, and finalize KPIs, calculations, and designs.
- Participate in design discussions to implement best practices for dashboards and reports.
- Build scalable BI and Analytics products based on feedback while adhering to best practices.
- Propose multiple solutions for a given problem, leveraging toolset functionality.
- Optimize data sources and dashboards while ensuring business requirements are met.
- Collaborate with product, platform, and program teams for timely delivery of dashboards and reports.
- Provide suggestions and take feedback to deliver future-ready dashboards.
- Peer review team members’ dashboards, offering constructive feedback to improve overall design.
- Proficient in SQL, UI/UX practices, and alation, with an understanding of good data models for reporting.
- Mentor less experienced team members.
Key Responsibilities:
1. Threat Research: Work on researching emerging cyber threats specifically. You will monitor threat actor activities, study their tactics, techniques, and procedures (TTPs), and help identify potential risks.
2. Alert Triage and Incident Analysis: Support the analysis of security alerts generated by our in-house platform. You will work alongside the team to identify critical issues and provide timely
intelligence to help mitigate threats.
3. Data Collection and OSINT: Assist in gathering and analyzing data using Open Source Intelligence (OSINT) methodologies. You will help collect relevant information to support ongoing threat investigations.
4. Report Preparation: Contribute to the preparation of threat intelligence reports for internal and external stakeholders. You will learn how to convey complex technical information in a clear and
actionable manner.
5. SOP Development: Collaborate with the team to develop and refine Standard Operating Procedures (SOPs) for systematic threat analysis. Your input will help ensure that our procedures are efficient and scalable.
6. Cross-functional Collaboration: Work closely with various teams, including product development and data acquisition, to support the integration of new intelligence sources and improve the effectiveness of our threat intelligence platform.
Key Qualifications:
Educational Background: Completed a degree in Cybersecurity, Computer Science, Information Technology, or a related field.
Basic Knowledge of Cybersecurity: A foundational understanding of cybersecurity concepts, including web application security, threat analysis, and vulnerability assessment.
Familiarity with OSINT: Basic knowledge of Open Source Intelligence (OSINT) tools and methodologies for data collection.
Technical Skills: Familiarity with scripting languages such as Python, Ruby, or GO is a plus.
Experience with automation and data analysis tools will be advantageous.
Communication Skills: Strong written and verbal communication skills, with the ability to learn how to convey technical findings effectively.
Problem-Solving and Adaptability: A proactive attitude with strong problem-solving skills. You should be comfortable learning in a fast-paced and dynamic environment.
Additional Skills:
Interest in Cybersecurity Challenges: Participation in bug bounty programs, Capture The Flag (CTF) challenges, or cybersecurity competitions is a plus.
Willingness to Learn: A keen interest in developing skills in threat intelligence, threat actor profiling, and behavioral analysis.
Responsibilities :
- Lead the development of the backend systems for our client's first product.
- Build reliable, secure, and performant backend systems.
- Drive test coverage and continuous delivery automation within the team.
- Mentor and provide feedback to teammates.
- You should have a min of 8 years of software development experience and management.
- Can write code that is readable, maintainable, secure, and performant.
- Know the importance of tests and how to approach writing different types of tests, good intuition for REST API design
- Deep understanding of relational databases, transactions, entity-relationship modeling.
- Comfortable writing highly concurrent systems.
- Experienced in using profilers, tuning garbage collection, optimizing SQL queries.
Desired Skills :
- Golang, Java, Python, Ruby, Node.
- Solid experience in PHP/Frameworks of PHP (Laravel,Codeignitor,etc)
- Excellent knowledge of JavaScript, jQuery
- Experience in working with REST APIs and AJAX
- Good understanding of database design and optimization
- Experience of responsive and mobile-first design platforms like Bootstrap
- Knowledge of version control systems like GIT
- In-depth understanding of Agile development process
Desired Candidate Profile and skill set:
- Minimum 2 years of relevant software development experience.
- Good Knowledge of E-commerce websites and WordPress
- Experience in ReactJs and Redux, React-Native would be a plus
EXPERTISE AND QUALIFICATIONS
- 14+ years of experience in Software Engineering with at least 6+ years as a Lead Enterprise Architect preferably in a software product company
- High technical credibility - ability to lead technical brainstorming, take decisions and push for the best solution to a problem
- Experience in architecting Microservices based E2E Enterprise Applications
- Experience in UI technologies such as Angular, Node.js or Fullstack technology is desirable
- Experience with NoSQL technologies (MongoDB, Neo4j etc.)
- Elastic Search, Kibana, ELK, Logstash.
- Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
- Exposure in SaaS cloud-based platform.
- Experience on Docker, Kubernetes etc.
- Experience in planning, designing, developing and delivering Enterprise Software using Agile Methodology
- Key Programming Skills: Java, J2EE with cutting edge technologies
- Hands-on technical leadership with proven ability to recruit and mentor high performance talents including Architects, Technical Leads, Developers
- Excellent team building, mentoring and coaching skills are a must-have
- A proven track record of consistently setting and achieving high standards
Five Reasons Why You Should Join Zycus
1. Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
4. Get a Global Exposure: You get to work and deal with our global customers.
5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-
to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
- Working with the conference production team to develop an understanding of the event programme.
- Researching attendees and generating sales leads.
- Cold calling and selling to a list of prospective event attendees.
- Engaging with clients on the phone and developing lasting relationships.
- Daily management and maintenance of sales records, ensuring they are kept up to date with attendees and details.
- Working with the team to convert inbound sales enquiries into leads.
- Achieving monthly and overall revenue targets.
- Making a high number of calls to meet daily KPIs, to be set by management.
- Supporting delegates through the registration process.
- Experience in International voice process in sales will be an added advantage.
Founded by experienced founders and funded by Tier-1 VCs, it is a solution
for democratizing the shopping experience on e-commerce platforms. Our aim is to
provide a superior shopping experience for all our partners and improve both
customer satisfaction and their GMV.Being an early-stage company, we are looking for self-driven, motivated people who want to build something exciting and are always looking out for the next big thing.We plan to build this company remotely, which brings freedom but also an added sense of responsibility. If all this sounds interesting to you read on
Responsibilities
● Design client-side and server-side architecture.
● Develop and handle well-functioning databases and applications which are
scalable.
● Write effective APIs.
● Build security and data protection settings.
● Maintain, and recommend software improvements to ensure responsiveness,
efficiency, strong functionality, and optimization
Skills and Requirements
● 2+ years' experience in a full-stack developer role
● Hands-on experience in Object-oriented design, Design Patterns, Data
Structure, Algorithm, Multi-threading.
● Hands-on experience with Node JS,/React/JavaScript-OOJS/ES6.
● Familiarity with HTML5, CSS3, Json.
● Experience in API creation and RESTful services, and Microservices, AWS,
Docker.
● Experience with Linux, service development and deployment
Traits we value
● Ability to handle the short turnaround time projects effectively
● Independent, resourceful, analytical, and able to solve problems effectively
● Ability to be flexible, agile, and thrive in chaos
● Excellent oral and written communication skills
Job brief
We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.
The ideal candidate will be experienced in sales and customer service. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.
Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.











