Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
Subodh Popalwar
Software Engineer, Memorres
About LAVISH HOLIDAY PRIVATE LIMITED
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Primary roles and responsibilities -
- Manage multiple interconnected projects, ensuring program goals are reached
- Develop and manage scope of the projects, deadlines and activities for projects and be accountable for delivering against established business goals/objectives
- Strategize and implement key program initiatives that adhere to organizational objectives
- Identify key resource requirements from cross-functional teams and external vendors
- Assume responsibility for the program’s people and vendors
- Build and execute projects that cut across various aspects of Business
- Work cross functionally to help influence change in getting ideas executed
- Build and lead communication plan and develop a reinforcement strategy across the organization
- Manage all aspects of the implementation including the human and cultural elements, and reinforcing collaboration
- Lead and direct different cross-functional programs and projects of varied sizes and types
- Measure project performance using appropriate systems, tools and techniques-
- Create and maintain comprehensive project documentation-
- Help people to design and model solutions for innovation .
- Coordinate all cross-functional activities, collaborate with leaders in varied areas on planning and execution
- Provide the skill and structure required to identify problems and improvement opportunities
Traits that we are looking for -
- Experienced with MS office - Excel, Word and PPT
- Solid organizational skills including attention to detail and multi-tasking skills
- Should understand the product development process - to enable projects to be converted into Products
- Excellent client-facing and internal communication skills, written and verbal
Roles and Responsibilities-
1. Skilled on MS Excel
2. Knows Vlookup, Pivot Table, can run different formulas on MS Excel
3. To leverage technology solutions to meet the company's organizational needs.
4. Develop recommendations that optimize the use of technology within an
organization.
5. Designing and implementing functional and cost-efficient technology systems.
6. Skilled on different Inhouse applications/tools & on Google doc, sheet.
Qualification
1. Bachelors degree or the equivalent combination of education and experience.
2. Command of English.
3. Computer Science - IT Graduate / Postgraduate (BTech / BE / BCA / BSC /
MTech / ME / MCA / MSC). - Preferred
4. Immediate joinee candidate preferred.
1. Developing Dashboards as per leadership requirements to analyze the gap in sales performance
2. Transform high volumes of complex data into advanced analytic solutions.
3. Maintaining & updating Multiple large databases in structured format for ready to use in Excel Creating
multi-level dashboards with slicer, conditional report as per region wise access
4. Collaborated with various departments to improve the quality of data and reporting.
5. Performed data analysis and designed reports as per departmental needs.
6. Provide strong reporting and analytical information support to management team
7. Perform Day to Day Analysis of MIS Reporting & generating Sales Data reports on periodic basis.
8. Reports/dashboard generation & Publishing– Daily / Weekly / Monthly.
9. Monthly / Quarterly Revenue MIS as per Pan India Sales.
10. Analyzing Budget Vs Actual performance and finding the gaps to increase the sales
11. Generate and Publish Management reports in an accurate and timely manner.
12. Preparing,analyzing & tracking monthly Sales forecasting, Sale Trend Analysis and sharing the same with leadership ( Store Wise , SKU Wise & Category Wise)
13. Supporting Senior management team & other department heads with in-depth analysis
14. Generate both periodic and ad hoc reports as needed.
15. Analyse business information to identify process improvements for increasing business efficiency and
effectiveness.
16. Analyze Stock Availability & Fill Rate in Stores highlight low Stock low fill rate SKU`s in store
17. Preparing & Analyze Customer Bounce Report share with sales and logistic team
18. Help to identify any areas for process improvements.
19. Conduct Business Process analysis and identify critical issues and gaps .
20. Coordinating with Operations and other support groups.
21. Sales target setting across territories.
22. Analyzing the budget spend and trends for products across channels.
23. Design & implement sales expense/allowance module for all levels of field force.
24. Handling Sales Expenses & Cost Variance of Expenses (pre-month & estimates of expenses).
25. Activity Expense/Allowance, Advance, campaign expense.
26. Coordination with marketing & dispatch department for various inputs to field force.
27. Handling Sales Force Automation (SFA) Software for online reporting system for Sales Force Effectiveness.
28. Preparation of Creative Charts as per Analysis.
29. Preparation of Power Point Presentation as per MIS & Important Reports.
· Enter the data in the system.
· Get the necessary approval then prepare and send the Order Acceptance to the customer.
· Prepare and send the Performa invoice.
· Ensure the adequacy of sales-related equipment or material.
· Monitor the team’s progress, identify shortcomings, and propose improvements.
· Sort and store all financial and non-financial data in electronic form and present reports.
· Reporting daily, and monthly progress reports to the concerned reporting authority.
Byju’s, Ola Cabs, Dunzo, Swiggy, Zomato, Uber.
What is common across all of these shining stars of Indian Startup World? They are the most valued startups of the country. True. They are Unicorns or Soonicorns. That’s also true. They are changing the game and consumer behavior in their respective segments. Correct!
But there is one small detail common across these. CupShup was fortunate enough to partner with all of these brands during nascent/early stages of their journey and we are still helping them reach their audience pan India!
CupShup, a 7 year old RoI-focused growth partner to startups and brands like HUL, Marico, SBI, ICICI, have been a major contributor in scaling the biggest names in the startup world. We are proud to contribute in our small way in taking these brands to its target audience in an innovative way and make a name for ourselves to rely upon in the process. We are a 200 member team spread across 12 cities of the country which specializes in scaling up the brands quickly. CupShup is a 360 degree growth partner with offerings across Creative, Digital and Offline marketing that provides a seamless planning, marketing budget allocation and execution to reach brand goals. CupShup has helped more than 300 brands scale up to its potential across the country and currently we are scaling up a cohort of 45 brands.
We need more hands on the deck! People who are fascinated by the entrepreneurial zeal that has gripped our country and hustle that goes behind the scenes. If you are a hustler who wants to understand and be part of the sea change that India is witnessing and wants to be a part of a dynamic team.
CupShup is on a mission to brew innovation and delight all stakeholders, i.e., Clients, Employees, and Partners by creating value at each stage of their journey. Join us to create the tomorrow that we all will be proud of. Let’s brew Innovation!
Responsibilities -
Excellent in Follow ups
Good command in excel/Google sheets
Excellent in schedule maintenance.
Prepare internal and external reports
Uphold a strict level of confidentiality.
Diary management and arranging appointments, booking meeting rooms and conference facilities.
Requirements-
Only female candidates with Good communication skills.
Strong personality with ability to get the work done.
Location - Bangalore
Salary - Upto 35k
Languages - Hindi /English / Kannada .
(Hindi is Must )
Note - We are looking only for Married candidates.
- Payment process management
- Update client account details
Key Performance Areas:
- Understanding and staying informed of the changes with procedures, billing guidelines, and laws for specific
- insurance carries or payers.
- Supervising teams of charge entry and collections personnel.
- Claims submission and tracking.
- Payment posting.
- Actively follow up and collect on all electronic claims, including resolution of any billing errors assigned
- following established procedures.
- Respond to correspondence from insurance carriers.
- Responsible for handling customer service issues in a timely manner per provider request.
- Perform other duties as required.
- Post insurance and patient payments for physician and hospital services
- Payment Posting- apply cash, check, credit card, Explanation of Benefits, EOB, EFT, and lockbox payments
- Manage accounts receivable and accounts payable
- Update patient accounts with billing data
- Provide patient customer service with updated data and billing information
Skills required:
- Typing speed- at least 40 wpm
- MS office skills- MS excel proficiency is preferred
- Eye for details- error-free work
- Fair skills of English language knowledge and understanding
- Domain knowledge on medical billing- payment processing is preferred but not mandatory
Educational Qualification & Work Experience
- Graduation in any stream
- Additional certification in typing, a medical prescription will be preferred
- Minimum 3 years experience in payment posting
Individual abilities:
- Willing to work in night shift
- Self- driven/ self-starter
- Problem-solving ability- proactive approach to finding solutions
- Good Interpersonal Ability
- Career Oriented
- Knowledge of Handling goods documentation as per GST law
- Invoice, GST, Ewaybill, HSN code
- Have Average communication skills - English (Vocal and Written)
- Basic computer skills in windows office especially word and excel
- Responsible attitude towards work ethics
- A quick learner, flexible and adaptable
- Able to work in rotational shifts, i.eespecially night shifts,
Follow CutshortSubodh Popalwar
Software Engineer, Memorres