Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
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Roles and Responsibilities:
● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth.
● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence.
● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products.
● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience.
● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation.
● Recognize product issues and communicate them to the product team.
● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents.
● Work together with sales, product, engineering, and marketing departments.
● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries.
● Analyze and maintain agents' performance data.
● Stay informed about industry trends and strategic growth opportunities.
Experience and Skills Required:
● A minimum of 2 years of sales experience in the travel industry.
● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities.
● Outstanding communication and interpersonal aptitude.
● Proficiency in building relationships and possessing high emotional intelligence.
● Preferable previous experience in acquiring or managing travel agents, visas, or insurance.
● Proficiency in using CRMs and Google Sheets.
● Ability to perform well under pressure with a proactive mindset.
You will be part of a team that is responsible for developing the one the best plugins for the modular furniture industry ever created for SketchUp. We at Prolance Services are on a mission to develop and deliver a revolutionary platform that will ultimately change the way the industry itself operates.
Responsibilities
- Write clear quality code for SketchUp plugins using Ruby and JS
- Interact with the software architecture team and convert ideas into workable features
- Interact with UX designers and convert the designs to workable UI
- Interact with REST APIs to fetch and push data
- Detect and troubleshoot software issues at the code level
Qualifications
- Strong knowledge of Ruby and JavaScript
- Working knowledge of SketchUp 2018 (or higher) is a huge advantage
- Strong debugging and troubleshooting skills
- 3+ years of development experience
Job Role:
Responsible for curating/programming all content titles for Jio’s Linear & VOD platform
(JioTV+ on JioFiber, JioTV, JioCinema) across 15+ OTT Partners to drive discovery of content,
user engagement and retention.
Create content calendar, content promotional strategy and to assist marketing campaigns
and communications.
Own end-to-end content schedule and promotions by leveraging new content additions,
original content, tent pole events, and seasonally relevant events.
Leverage data to understand the audience, drive curation strategies and support marketing
and communication initiatives.
Research about different content trends and titles and ascertain the viability of titles for
acquisition and showcase on platform.
Create consistent naming and tagging conventions for content to optimize search and
discovery.
Monitor content performance by regular research and analysis and design a content strategy
to increase users and engagement.
Should be able to identify, highlight and tag the mood, theme, starcast, bios, filmographies,
facts, trivia, character backstories, photo galleries, bonus video content and more for a
content title.
Blaze - Madurai is looking for a highly skilled PHP Web Developer with the below skill set:
- Good understanding of core PHP
- Experience in any one MVC framework (Yii, Laravel or Codeigniter)
- Code customization skills in WordPress or Magento.
- Hands-on experience in GIT
- Ability to consume and create API.
- Some exposure to frontend JS and CSS to identify and fix layout/cosmetic issues.
- Familiarity with SQL/NoSQL databases.
- Ability to write complex SQL queries.
- Experience with Shopify / Wix is a plus.
Experience Required: 1 - 3 Years
Job Location: Madurai
Job Type: Full-time
- 4+ years of software development experience
- Essential skills: PHP, MySQL, HTML, CSS, JavaScript, AJAX
- Code Ignitor and Laravel development experience a big plus
- Advanced knowledge of SQL is important
- Should be able to analyze requirement and design robust system
- Good oral and written communication skills
- Ability to work in a team-oriented and collaborative environment
- BS/MS degree in Computer Science, Engineering or a related subject
Experience: 5 to 6 years
Tertiary qualifications in Software Engineering.
2+ years experience in front end development using React or another JS or TS based language such as VueJS, Angular 8years.
2+ years experience in modern web design.
2+ years experience in full stack development using Python or PHP based backends.
1+ years experience microservices development.
1+ years experience with AWS Lambda, API Gateway or similar.
Understanding of OAuth or OIDC authentication flows Understanding of the OWASP Top 10 secure coding recommendations.
Exposure to basic Database Design.
Exposure to and understanding of PromQL or GraphQL, REST and SOAP.
Requirements:
Ability to work effectively in a team and independently.
Excellent English written and verbal communication skills.
Ability to multi-task and work under pressure.
Strong organizational, analytical and problem solving skills.
Ability to develop and maintain strong interpersonal working relationships with peers and customers.
Thoroughness and a high level of attention to detail.
Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.
Job Family Descriptor
This includes technology and network planning acorss multiple layers, introduction of new technologies into the network for new services and/or better network efficiency.
Designs the network architecture and performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems.
Analyses traffic flows and trends, route planning, network optimisation, routing solutions and forecast of traffic. Performs integration with existing systems and conduct service validation prior to hand over to Service Operations team. Has knowledge on IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL and radio frequency systems, etc.
The function engages with LOBs and Products Team to understand market forecast/ trends, and with relevant teams and vendors to discuss solutions and cost estimates and CAPEX optimization initiatives.
Also responsible for equipment planning via rfp while working along with commercial team.
Broad outline of the Role
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Demonstrates a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
Able to identify problems and significantly improve, change or adapt existing methods and techniques
Profile:
We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.You'll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure.
Job Responsibilities:
- Understand the lifecycle of a web app fully - browser-side, server-side, scalability, performance.
- Design, develop and own components of the product.
- Programming - ability to read/write enterprise quality code and make the right decision.
- Collaborate with the team and communicate effectively, to solve the problems and build, extend, optimize and refactor the back-end architecture.
- Generalist programmer with the ability to quickly learn and use new languages.
- Design and develop scalable, secure, and high-performance solutions.
- Experience working with relational and non-relational databases.
- At ease working with a Unix based system.
- Has worked with AWS/AmazonSES/EC2/Beanstalk/S3 storage.
Key Skills:
- Strong understanding of AWS, NodeJS, MySql, ExpressJS, Angular 2.
- Strong Programming background with an understanding of the flow of the product.
- Understanding of adaptive and responsive design, and the combination of them.
- A clear understanding of data structures, algorithms, and databases.
- Has completely built a product before including deployment and connecting with the front-end.
- Excellent analytical and problem solving.
- Can write maintainable, clean code and enforce it through code reviews.
- Maintains good documentation with the code written each day.
- A capability for a great learning curve.
Job description
Job Title
Performance Marketing Specialist
Department
Digital Marketing
Reports To
Designation: Performance Specialist
Job Overview
The Performance Marketing Specialist will work to help scale social advertising efforts geared towards growing profitable e-commerce revenue. This role is for someone who is able to find efficient growth via Ad Platform, and who will explore opportunities in International channels.
You thrive in building, maintaining, and optimising digital advertising campaigns and have an experimental and methodological approach. The position requires a blend of creativity, analytical skill, perseverance, and results-oriented problem-solving.
Responsibilities and Duties
- Manage and create the Performance Marketing Budget and ensure that User Acquisition and Retention performance reach the business objectives.
- Create affiliate and manage social media paid ad campaigns.
- Have executed lead generation proficiently through ad campaigns for an Ecommerce Website.
- Leverage data insights to identify root causes (i.e in daily channels operation) & build solutions, develop new ideas to improve and support branding department initiatives.
- Understand the markets in which we are performing and suggest new strategies on top of the competition.
- Work with other departments (e.g. product development, creative, merchandising, and sales) to ensure goal and strategy alignment, as well as to maintain brand identity
- Don’t limit your impact - you can further help us to grow by expanding into new channels, new markets, and new categories.
- Measurable improvements to perform.
- Keep a track of weekly targets and reports.
Qualifications & Criteria:
- Fluent in written English
- 3+ years of hands-on e-commerce marketing experience, including some form of social advertising
- A self-starter mentality, a strong sense of ownership, and an appetite for learning
- Moderate to advanced Excel experience (pivot tables, graphs, etc.)
- Demonstrable success in improving account performance in direct response Facebook advertising, and a desire to champion. A similar online ad experience will be considered as well.
- Ability to uncover insights from data and use quantitative methods to answer questions and to find opportunities for optimisation
- An eye for good design and can create ad concepts quickly leveraging basic design thinking (note: graphics design experience is not required)
- A passion for marketing, social advertising, and a positive attitude in all regards
- A desire to remain up-to-date with trends, new features, and functionalities in social advertising
- A team-oriented mindset and the ability to work with a wide range of individuals
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Proficient in Word, Excel, Outlook, and PowerPoint.