Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
Shubham Vishwakarma
Full Stack Developer - Averlon
About LAVISH HOLIDAY PRIVATE LIMITED
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Machine Learning (ML)
Data ScienceTensorIoT:
- AWS Advanced Consulting Partner (for ML and GenAI solutions)
- Pioneers in IoT and Generative AI products.
- Committed to diversity and inclusion in our teams.
TensorIoT is an AWS Advanced Consulting Partner. We assist companies to realize the value and efficiency of the AWS ecosystem. From building Proof of Concepts and Product Prototypes to production-ready applications, we analyze complex business problems every day and develop solutions to drive customers’ success.
The founders of TensorIoT, have previously helped build world-class IoT and AI platforms in AWS and Google. Our mission now is to help connect devices and make them intelligent. We firmly believe in the transformative power of smart devices to enhance our quality of life.
TensorIoT is proud to be an equal opportunity employer. We are committed to diversity and inclusion and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind, and make our hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Description
At the TensorIoT India team, we look forward to bringing on board mid-level and senior Machine Learning Engineers / Data Scientists. In this section, we briefly describe the work role, the minimum and the preferred requirements to qualify for the first round of the selection process. Please note: A candidate needs to qualify at least 4 of the 7 preferred qualifications listed below, to be eligible for the task / first round of interviews.
What are the kinds of tasks Data Scientists do at TensorIoT?
As a Data Scientist, the kinds of tasks revolve around the data that we have and the business objectives of the client. The tasks generally involve: Studying, understanding, and analyzing datasets; feature engineering, proposing and solutions, evaluating the solution scientifically, and communicating with the client. Implementing ETL pipelines with database/data lake tools. Conduct and present scientific research/experiments within the team and to the client.
Preferred Requirements:
- PhD in the domain of Data Science / Machine Learning
- M.Sc | M.Tech in the domain of Computer Science / Machine Learning
- Hands-on experience in MLOps (model deployment, maintenance).
- Some experience working with Generative AI (LLM).
- Some experience in creating cloud-native technologies, and microservices design.
- Well-rounded exposure to Computer Vision, Natural Language Processing, and Time-Series Analysis.
- Hands-on experience with Docker.
Minimum Requirements:
- Masters + 3 years of work experience in Machine Learning Engineering OR B.Tech (Computer Science or related) + 5 years of work experience in Machine Learning Engineering 1 year of Cloud Experience.
- Clear concepts of the following:
- - Supervised Learning, Unsupervised Learning, Reinforcement Learning
- - Statistical Modelling, Deep Learning
- - Interpretable Machine Learning
- - Linear Algebra
- Scientific & Analytical mindset, proactive learning, adaptability to changes.
- Strong interpersonal and language skills in English, to communicate within the team and with the clients.
CV Tips:
Your CV is an integral part of your application process. We would appreciate it if the CV prioritizes the following:
- Focus:
- More focus on technical skills relevant to the job description.
- Less or no focus on your roles and responsibilities as a manager, team lead, etc.
- Less or no focus on the design aspect of the document.
- Regarding the projects you completed in your previous companies,
- Mention the problem statement very briefly.
- Your role and responsibilities in that project.
- Technologies & tools used in the project.
- Always good to mention (if relevant):
- Scientific papers published, Master Thesis, Bachelor Thesis.
- Github link, relevant blog articles.
- Link to LinkedIn profile.
- Mention skills that are relevant to the job description and you could demonstrate during the interview/tasks in the selection process.
We appreciate your interest in the company and look forward to your application.
Company Name- uFaber Edutech Pvt Ltd.
Shift Timing/ Day- 10:30AM-7:30PM/11AM-8PM
Location-Pune,Kolkata,Mumbai,Noida
Website: www.ufaber.com
Who are we-
uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications.
Role and Responsibilities-
- Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
- Scheduling free demo lectures for the students.
- Doing post demo calls and closing sales.
- Maintaining a pipeline of all sales administration using CRM software.
- Work on targets and under pressure as this is a hardcore sales profile.
- Flexible to work on additional days and hours.
What we offer you-
Fixed Pay-3LPA
Performance based incentives-2 to 3LPA
Total Pay-5 to 6LPA
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
- Managing and overseeing the organization's e-commerce business efforts
- Identifying opportunities for growth within existing e-commerce accounts, and developing new Marketplace customers
- Heading the planning and execution of the marketing strategies to promote services to online customers
- Creating reports in the system to track product sales
- Leading development of tailored marketing campaigns
- Continually monitoring the campaigns in progress and optimizing as needed.
- Using data to create strategic plans
- Collaborating with a cross functional team to ensure technical capability to deliver, measure and optimize the success of e-commerce marketing campaigns.
- Creating comprehensive reporting on campaign performance that clearly communicates strength and weakness of each campaign.
What you need to have:
- Bachelor's degree in a quantitative, test-driven field or equivalent experience.
- B.Tech / B.E. preferred
- Minimum 3 years' experience in E-commerce marketing including responsibility for campaign development and strategy
- Thorough understanding of e-commerce marketing, including search engine optimization, keyword bidding and online tracking systems
- Proficient in Microsoft Suite
- Must have experience in Amazon Marketing Services (AMS), Search Engine Optimization (SEO)
- Must have worked in a fast paced startup
PythonResponsibilities:
* 3+ years of Data Engineering Experience - Design, develop, deliver and maintain data infrastructures.
* SQL Specialist – Strong knowledge and Seasoned experience with SQL Queries
* Languages: Python
* Good communicator, shows initiative, works well with stakeholders.
* Experience working closely with Data Analysts and provide the data they need and guide them on the issues.
* Solid ETL experience and Hadoop/Hive/Pyspark/Presto/ SparkSQL
* Solid communication and articulation skills
* Able to handle stakeholders independently with less interventions of reporting manager.
* Develop strategies to solve problems in logical yet creative ways.
* Create custom reports and presentations accompanied by strong data visualization and storytelling
We would be excited if you have:
* Excellent communication and interpersonal skills
* Ability to meet deadlines and manage project delivery
* Excellent report-writing and presentation skills
* Critical thinking and problem-solving capabilities
- Minimum of 10+ years of experience working in the IT industry as a domain consultant and/or product owner and should be part of at least 2 complete IT project life execution cycles.
- Proficiency in the following automotive sales life cycle stages
- Sales Planning
- Sales Invoicing
- Sales Reporting
Pricing and Launch Steering
- We are looking for a success-oriented candidate who has a proven track record of IT consulting in the automotive domain.
- The candidate will have to define business/process models for automotive clients taking into account Industry best practices
- Work closely with global teams and business stakeholders in the automotive industry to drive business workshops to define requirements, develop product backlog, and elaborate functional specifications for an IT solution. The candidate should also be able to analyze requirements, model as-is and to be process and support business during testing.
- Should own and drive domain/ business thread of large IT programs ensuring that the solution exceeds client expectations.
- Lead the consulting team for client engagements and actively support /lead sales opportunities.
Preferred
- Minimum of 10 years manufacturing experience in one of the global automotive OEMs is a MUST and should demonstrate strong proficiency across the Auto Industry value chain and related best practices
- Minimum of 10+ years of proven experience in agile methodology performing the role of a product owner with certification in CSPO. Should also have worked on at least 1 agile tool (eg. JIRA). Should have expertise in at least 1 process modeling tool or BPM tool.
- Should have at least 10 years of experience in managing teams, including recruitment, coaching & mentoring, and performance management.
- Have led teams for client engagements and actively supported /led sales opportunities & RFPs working closely with senior managers, client engagement managers, and sales teams.
- Should be ready for extensive travels within and outside the county. Should have experience in working in a multi-cultural team spread in multiple time zones.
- Should have proven academic records and display thought leadership with a deep understanding of the latest technology trends in the automotive industry
- Conversant with spoken and written English.
Personal
- Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High-quality awareness
- Excellent verbal and written communication skills
NodeJS (Node.js)Python
React.js
HTML/CSSStarting out, we are building a platform to consult with our ‘Astro-advisors’ and engage in
wellness-focused activity-led content, called activity packs offered post consult. The packs will contain a wide range of activities like meditation, yoga, chants, affirmations, gratitude journaling, and other astrology related remedies. Over time we will expand to other advisors as well. A differentiated and highly trained supply and our content IP will be the two pillars of the business.
Team:
Aniket Lila, Co-Founder, CEO
• Investment Team at Nexus Venture Partners (largest homegrown VC in India, an early
investor in companies like Zomato, Snapdeal, Unacademy, Delhivery, Whitehat Jr, Postman, Druva)
• Corporate Development, Albertsons (2nd largest grocery store retailer in the US)
• BSc from Northwestern University, US
We are a team of 5 across product, content, ops, and business.
Progress:
We have closed a seed round from Nexus Venture Partners, Titan Capital (Snapdeal
founders) and high-value angels like Srini (Elance / Upwork), Ramakant (Livspace) and Vinay (President, Jio), and Farid (Sharechat). We are in stealth and currently building the first version of the product and hiring a kickass team. Our alpha version of the website is live.
Job Description:
We are looking for a hands-on full-stack engineer to join our core team with experience in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology.
Roles and responsibilities:
● Leverage the DevOps team to ensure the product can be built, deployed, and tested
across all of the release cycles from dev to production
● Strong grasp of modern security principles and how to apply them to applications
● Work with stakeholders (product owners, project managers, and scrum masters) to
define and clarify requirements. Hands-on development with both front-end, middle-tier,
and back-end programming
● Work as per the defined project priorities and project schedules and complete the
assigned projects within allotted timelines
● Adhere to agile development methodologies
Experience you MUST have:
● Building RESTful web services using NodeJS
● Writing batch/cron jobs using Python and Shell scripting
● Web application development using JavaScript and JavaScript libraries and ReactJs
and other web technologies - HTML, CSS, and JS
● Basic understanding of JavaScript, Typescript, HTML, CSS, JSON, and REST-based
applications
● Experience/Familiarity with RDBMS or NoSQL Database technologies like MySQL,
MongoDB, PostgreSQL, ElasticSearch, and Redis
● Understanding of code versioning tools such as Git
● Experience with Docker and Kubernetes is a big plus
● Building applications deployed in the cloud using Amazon Web Services (AWS) and
understanding end-to-end deployment.
● Experiences in JS-based build /Package tools like Grunt, Gulp, Bower, Webpack,
and NPM
● Experience in video streaming and call / chat-based products is a big plus
● Experience in working with global remote teams is a plus
Skills/mindset you MUST have:
● Product-first thinking - Break complex problems into implementable solutions with
iterative mindset using the product
● Whole-brain problem solving - Uses right and left sides of the brain effectively -
Strong business judgment and analytical acumen with creative thinking
● Thrive in chaos - Comfortable with ambiguity but loves defining the boundaries
and parameters and getting shit done
● Communicate, care, inspire - Exceptional interpersonal and leadership skills - be
a leader and a team player
● Always push the bar - Strive for excellence in whatever you do, take ownership
and responsibility for outcomes
● Build fast, fail, learn, HUSTLE HUSTLE HUSTLE
● Want to have fun - if you are not happy and people around you are not happy, how
will we make the world a happier place? :)
● Curious and spiritual soul - Understanding of market and experience with
astrology, yoga, mediation, Art of Living, Isha Yoga would be a good plus
Why Astrology? $10B market with a target audience of 200M with 2M astrologers. Astrology is a 4,000-year-old trusted belief system which gives probabilistic insights into the future. People go to astrologers with problems (love and career majorly). They are at low points in their lives and are seeking help. They need guidance and motivation. Just like religion, astrology too gives us hope and brings positivity in our lives.
We want to bring a breath of fresh air to the industry and disrupt the industry using technology and product-first thinking. We want to build a trusted, positive, and relevant wellness brand for today’s audience and be India’s gift to the world.
We are looking for people to join us as Business Development role which involves scouting in new ideas/ventures, marketing with the various sectors to establish the business at a new high.
Functions and Responsibility:
- Identify new opportunities, sectors and business segments for expanding the business volume and getting new projects in the field of MEP Services.
- Identify, Build and Maintain business relations with new and existing clients in the market to know about their new projects and upcoming requirements.
- Participate & Arrange major seminar/exhibitions/events for brand awareness in the market
- Preparing a pre-tender report and presentations to the senior management on the project expectations, deliverable and timelines.
What the Company Offer:
- Opportunity to explore different market areas and products keeping sustainability and technology as a core
- The Company shall match the comfort level of the associate along with projects based incentives ranging between 5-10%
- Freedom to innovate and drive initiatives
- Growth with the organisation
Skills and Qualities we are looking for:
- Entrepreneurial in nature
- B-Tech graduate (an MBA degree would be an added bonus)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon