Software Engineering Manager - Billing and AR/AP

Job Description

We are seeking a highly skilled .NET Developer to join our team. As a senior .NET Developer, you will be responsible for leading a team, developing, testing, Deploying, and maintaining software solutions using the .NET framework.

Experience

2 - 10 Years

Education

Any Graduate

Location

Hyderabad

Desired Candidate Profile

• 2+ Years of Strong hands-on experience in .NET technology
• Hands on Experience in ASP.NET framework and WEB API and C#, WCF and REST services, Windows Services
• Understanding of client server architecture
• Hands on experience with HTML5, CSS5, JavaScript and JQuery
• Strong knowledge in OOPS concepts
• Experienced in Responsive Framework like Bootstrap
• Knowledge of T SQL with SQL server 2008 R2/2012 including Stored Procedures, Triggers & User Defined Functions
• Good communication Skills are required

Roles and Responsibilities

• Able to coordinated with the Clients
• Able to conduct presentations and system demonstrations to potential clients
• Should able to plan estimation and delivery
• Plan a suitable stable solution for requirements
• Able to train & coach employees on improving their IT, communication, & people skills
• Good at Data structure and Algorithms
• Able to handle the team and do team Reviews frequently
• Expertise in small effective agile development teams
• Work with other team members to develop and maintain software applications that meet business requirements
• Strong communication and leadership skills with the ability to work in a collaborative team environment
• Strong analytical and problem-solving skills
• Strong debugging skills
• Designing, developing and implementing innovative software solutions using WEB API, ASP.NET
• Minimum 2+ years of experience using .NET Framework and ASP.NET Framework
• Minimum 2+ years of experience in SQL Server
• Experience in Integration of the front-end and back-end aspects of the web application
• Should be able to interpret written requirements and technical specification documents

• Identify and develop strategic relationships with potential customers.
• Develop a strong pipeline of new customers through direct or indirect customer contact and prospecting.
• Monitor and analyze pipeline to review performance & optimize accordingly to ensure objectives are met.
• Maintain strong follow-ups and regular feedback calls ● Create lead engagement plans and strategy
• Study the details of each offering & stay abreast of updates to these offerings
• Proactively connect with leads while..ensuring consistent follow-ups, low Turn-AroundTime (TAT), and increased connectivity with multiple attempts Update and create tailored client proposals and negotiate further to close the deals

• Expertise with NodeJS (extensively using ExpressJS), AngularJS and MySQL
• Rich user interface development experience with HTML5, JQuery, w3css/bootstrap etc and JavaScript frameworks like AngularJS and Angular 
• Expertise in building real-time web applications using MQTT, Websocket, Socket.IO, and EventSource frameworks
• Comfortable with developing MVC architecture-based code
• Comfortable in using at least one of the Graph/Chart libraries
• Ability with report generation from HTML contents
• Skilled in implementing security features across the applications and components
• Experience with tools usage - Code quality, Memory/CPU profiling tools
• Skilled with code optimization techniques
• Experience with docker container usage
• Experience with LDAP is a plus
• Strong troubleshooting techniques
• The strong defect resolution process for minimized latency
• Familiarity with confluence management (JIRA)
• Good to have a basic understanding of PHP frameworks like Yii, Codeigniter and databases like  MongoDB
• Good to have strong networking fundamentals, prior working experience in network technologies and protocols
• Ability to build supportability features to reduce the defects in software components
• Knowledge of GNU tools, revision control software (SVN, Git, etc.) and development lifecycle is a plus

• 4 to 6 years plus experience in having implemented Hybris Commerce Solution.
• Working experience in Java, Spring, and Hibernate is a must
• Working experience of customizing Hybris Accelerators
• Proficient in Hybris core concepts and commerce concepts including, but not limited to, Hybris PCM Data Modeling, Endeca/SOLR, WCMS/ Customer Experience Manager, Cockpits, Cron jobs, internationalization, personalization, security concepts, and REST.
• Proficient in the catalog, order management, promotions, B2B commerce.
• Should have experience in handling multi/Omni-channel architecture through related Hybris Channel management modules.
• Good understanding of integration patterns/methodologies of Hybris with Organic SEO Search, Faceted Search, and Commerce Search.
• Should have exposure on the continuous integration build tools and code quality tools
• Working experience of Integration with external services such as payment gateways, Order management solution using Web services such as REST and SOAP
• Working experience of SOLR Search Engine is a plus

• Experience in Web and Mobile Applications
• Agility and ability to adapt quickly to changing requirements and scope and priorities
• Experience in Java, Python.
• Deep understanding of data structures and microservices.
• Knowledge of Node.js
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Familiarity with front-end technologies
• User authentication and authorization between multiple systems, servers, and environments
• Interaction with multiple data sources
• Good understanding of SQL
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git .

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus