11+ Avaya IP Office Jobs in Bangalore (Bengaluru) | Avaya IP Office Job openings in Bangalore (Bengaluru)

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

JD:

Role - Java FullStack Developer

Experience - 5+ Years

Location - Bangalore

Job description

• A Java Full Stack Developer is responsible for designing, developing and maintaining the full stack of an application using Java programming language
• They are expected to have expertise in both front-end and back-end development, as well as the ability to integrate the two
• Key responsibilities include: Design, develop, and maintain both client-side and server-side applications
• Write clean, efficient, and well-documented code
• Develop and implement RESTful APIs
• Collaborate with other developers to integrate user-facing elements with server side logic
• Test and debug applications
• Stay up to date with emerging trends and technologies in web development
• Requirements for the role include: Strong experience with Java and Java-based web development frameworks
• Experience in front-end technologies such as HTML, CSS, JavaScript, and Angular or React
• Experience with databases (eg, MySQL, MongoDB) and ORM (Object Relational Mapping) frameworks
• Familiarity with Agile software development methodologies
• Good understanding of RESTful API design
• Ability to write well-documented, reusable, and testable code

Overview:

We are hiring for multiple positions at our apparel retail store, suitable for both freshers and experienced store managers. If you have a passion for fashion, love interacting with customers, and want to grow in the retail industry, we’d love to hear from you.

Open Roles:

• Fashion Consultant (Fresher): Assist customers, provide styling advice, maintain store displays, and support daily sales.
• Store Manager: Lead the team, manage store operations, achieve sales targets, and ensure an excellent customer experience.

Requirements:

• For Fashion Consultant: Graduate, good communication skills, and customer-friendly attitude.
• For Store Manager: 3+ years of retail experience with team handling and target achievement skills.

Experience: 6m - 5 years

Location: Bangalore

Job Description:

• End to End Recruitment- Requirement Gathering, Screening, Interview Scheduling, Partner channel handling, HR discussions, Compensation.

• Negotiations, Offer making and Coordinating the whole recruitment process.

• Handling all recruitment activities, analyzing market trends, and establishing pipeline of candidates to full fill resource pool needs.

• Minimizing lead time between sourcing and onboarding and maximizing utilization of LinkedIn and referral channels for fulfilling hiring needs.

• Stake Holder Management - building & maintaining relationships with key corporate decision makers, timely update on recruitment progress.

• Ensuring accomplishment of set recruitment targets.

• Recruitment plan preparation & manpower planning.

• Focus on data driven recruitment, in bound recruitment and keeping diversity in hiring, skill & behavior analysis of candidates.

About Wissen Technology:

• The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.

• Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.

• Our workforce consists of 550+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

• Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.

• Globally present with offices US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

• Wissen Technology has been certified as a Great Place to Work®.

• Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.

• Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.

• We have served clients across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include the likes of Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

Website : www.wissen.com

Job Title: Senior Manager of Learning Design - EdTech

Job Overview: The Senior Manager of Learning Design will lead our efforts to innovate and enhance educational programs, ensuring alignment with the latest in educational technology and industry standards. This role is pivotal in managing the development of high-quality learning materials and courses, engaging with senior stakeholders, and overseeing a team of instructional designers and SMEs.

Responsibilities:

● Spearhead the design and development of educational programs that meet the needs of diverse learners and align with technological advancements.

● Maintain and enhance relationships with senior stakeholders and universities to ensure collaboration and alignment of educational goals.

● Oversee the instructional design team, ensuring all learning materials are of the highest quality and delivered on schedule.

● Conduct continuous research on new educational trends and integrate findings into program development to keep our offerings at the forefront of the industry.

● Manage the execution of educational projects from conception through to delivery, including stakeholder management and alignment of educational outcomes with business goals.

Professional Skills:

● Advanced Instructional Design: Expertise in creating and managing comprehensive educational content for varied audiences, utilizing modern instructional theories and technologies.

● Project Management: Strong project management skills, with a proven ability to oversee educational projects from inception to completion, ensuring alignment with broader educational and business objectives.

● Strategic Planning: Ability to develop strategic plans for the educational development of both internal and external courses, ensuring they meet market needs and organizational goals.

● Leadership and Team Development: Experience in leading instructional design teams, providing guidance, and fostering professional growth to meet and exceed project demands.

● Technical skills: Experience in developing IT courses and a basic understanding of domains like cloud, AI, GenAI, coding, etc. is mandatory

Soft Skills:

● Communication and Influence: Exceptional communication skills, with the ability to articulate complex educational strategies to stakeholders and lead teams effectively.

● Analytical Thinking: Strong analytical skills, with the ability to perform detailed needs assessments and gap analyses to inform course development strategies.

● Innovative Thinking: A visionary approach to educational design, constantly seeking to implement the latest educational technologies and methodologies.

● Adaptability: Capability to adapt strategies in response to new educational trends and technology, ensuring the organization remains at the cutting edge of EdTech.

Desired Skills and Experience:

● Agile Methodology: Familiarity with Agile project management methodologies, especially in a fast-paced EdTech environment.

● Professional Experience: At least 10-12 years in educational technology or related fields, with a minimum of 5 years in a leadership role managing instructional design teams.

● Educational Mastery: Demonstrated success in developing scalable and effective educational programs, with a keen insight into learning analytics and user feedback to refine course offerings.

● Stakeholder Engagement: Proven experience in managing relationships with senior educational stakeholders and ensuring the educational goals are aligned with organizational strategies

 SQL Server DBA duties and responsibilities

• Experience in  both sql server DBA and DBA developer

•             Configure and maintain database servers and processes

•             Monitor system's health and performance

•             Ensure high levels of performance, availability, sustainability and  security

•             Analyze, solve, and correct issues in real time

•             Provide suggestions for solutions

•             Refine and automate regular processes, track issues, and document changes

•             Assist developers with query tuning and schema refinement

•             Perform scheduled maintenance and support release deployment activities

•             Database programming skills(writing and understanding Procedures , scripts..)

Good to have experience to SSIS,SSAS SSRS or any reporting tools.

Key Responsibilities

• Design and Build complicated Workflow
• Understanding the user persona and deliver slick experience
• Experience in JavaScript (ReactJS / Redux) React Native, HTML, CSS, JQuery, HTTP
• Strong understating of XML, JSON, DOM, and w3c standards
• Providing technical expertise for every phase of the project lifecycle; from concept development to solution design, implementation, optimization and support
• Be an Interface with Stockholder sand architects to create technology specifications from business requirements for one or more modules within the project
• Responsible to prepare the technical design of the components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)
• Proficient in articulating the pros and cons of using a certain technology stack or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture
• Drives the performance tuning, re-design and re-factoring for a module
• Contributes to designing and implementing the build, release process as well as system configuration and deployment characteristics of the application
• Implements (hands-on) the module components based on prevailing Framework and Open-source standards & its best practices.
• Mentors the team (people working on the module and other project team members) on technology concepts and best practices for design, implementation and other processes

• Product development-oriented: leading the architecture and design of a multi-tenant, cloud-native platform that hosts the IoT and Analytics apps architecting integration engine with connectors to handle and consume structured and unstructured data from different sources (customers ERP systems, external meta-data, etc) designing frameworks to support Big Data Analytics and real-time actionability based on predictive ML models driving the development of company's IoT platform dashboard and mobile applications with support from UX consultant.
• Internal team-oriented: building and a mentoring team of software developers planning and managing project timelines towards meeting roadmap goals and customer deliverables driving the team towards a test-driven and documented codebase.
• Customer-facing: work with customer's technical team to understand requirements architect and draft solution proposals integrate with customers' existing systems.

Requirements:

• Customer experience-related software development projects.
• In-depth knowledge and hands-on experience of time-series (relational or NoSQL-based) databases.
• Experience in integrating multiple Big Data solutions and legacy database systems.
• Experience in designing high volume data chains, i.e. messaging queues, streaming, processing large amounts of structured and unstructured data for IoT eco-system.
• Hands-on experience with enterprise application frameworks like spring/apache software integration web services (SOAP/RESTful), ESB SDLC tools (Git, Automated Testing Frameworks) cloud platforms (Azure, AWS), and containers (Docker, Kubernetes).
• Experience in building Big Data, AI, Machine Learning analytics pipelines.
• Familiarity with security requirements in IoT space & wireless sensor networks is a plus.