About the Role
We are seeking a motivated and customer-focused Account Success Manager to join our remote team in India. This role professional will be responsible for managing client/partner accounts, ensuring their satisfaction, and driving revenue through upselling, cross-selling, and renewals. You will be responsible for onboarding clients/partners, managing relationships, monitoring usage, and delivering value that aligns with the client’s/partner’s goals. You will act as a trusted advisor and growth partner to your assigned accounts.
Key Responsibilities
- Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.
- Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.
- Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.
- Performance Monitoring: Track client performance, usage metrics, and deliver insights to help them maximize value.
- Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.
- Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.
- Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.
Qualifications and Skills
- Bachelor’s degree in Business, Marketing, or a related field
- 1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry
- Proven ability to meet or exceed sales targets while maintaining strong client relationships
- Excellent communication (English – verbal & written), negotiation, and interpersonal skills
- Tech-savvy with experience using CRM or account management tools along with productivity apps.
- Self-driven, organized, and comfortable working remotely with minimal supervision.
- Problem-solving mindset with a customer-first attitude
- Ability to manage multiple clients and priorities effectively
Preferred Skills
- Experience working with international clients or managing remote client relationships.
- Familiarity with contract renewals, pricing models, or basic account financials
- Exposure to digital services, SaaS platforms
- Fluency in speaking Hindi or other regional languages of India.
What We Offer
- Flexible remote work setup
- Competitive salary and performance-based incentives
- Opportunity to work with a dynamic, growth-focused team
- Learning and development opportunities
Shubham Vishwakarma
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If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.
Disclaimer: We do not charge any fee for employment and the same applies to the Recruitment Partners who we work with. Numerator is an equal opportunity employer. Employment decisions are based on merit. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Numerator interview process or seeking employment with us. These would be fraudulent in nature. Anyone dealing with such individuals/agencies/
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Android DevelopmentJava
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Full Stack Developer - Averlon