We are seeking a motivated and customer-focused Account Success Manager to join our remote team in India. This role professional will be responsible for managing client/partner accounts, ensuring their satisfaction, and driving revenue through upselling, cross-selling, and renewals. You will be responsible for onboarding clients/partners, managing relationships, monitoring usage, and delivering value that aligns with the client’s/partner’s goals. You will act as a trusted advisor and growth partner to your assigned accounts.

Key Responsibilities

Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.
Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.
Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.
Performance Monitoring: Track client performance, usage metrics, and deliver insights to help them maximize value.
Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.
Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.
Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.

Qualifications and Skills

Bachelor’s degree in Business, Marketing, or a related field
1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry
Proven ability to meet or exceed sales targets while maintaining strong client relationships
Excellent communication (English – verbal & written), negotiation, and interpersonal skills
Tech-savvy with experience using CRM or account management tools along with productivity apps.
Self-driven, organized, and comfortable working remotely with minimal supervision.
Problem-solving mindset with a customer-first attitude
Ability to manage multiple clients and priorities effectively

Preferred Skills

Experience working with international clients or managing remote client relationships.
Familiarity with contract renewals, pricing models, or basic account financials
Exposure to digital services, SaaS platforms
Fluency in speaking Hindi or other regional languages of India.

What We Offer

Flexible remote work setup
Competitive salary and performance-based incentives
Opportunity to work with a dynamic, growth-focused team
Learning and development opportunities

About the Role

Key Responsibilities

Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.
Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.
Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.
Performance Monitoring: Track client performance, usage metrics, and deliver insights to help them maximize value.
Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.
Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.
Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.

Qualifications and Skills

Bachelor’s degree in Business, Marketing, or a related field
1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry
Proven ability to meet or exceed sales targets while maintaining strong client relationships
Excellent communication (English – verbal & written), negotiation, and interpersonal skills
Tech-savvy with experience using CRM or account management tools along with productivity apps.
Self-driven, organized, and comfortable working remotely with minimal supervision.
Problem-solving mindset with a customer-first attitude
Ability to manage multiple clients and priorities effectively

Preferred Skills

Experience working with international clients or managing remote client relationships.
Familiarity with contract renewals, pricing models, or basic account financials
Exposure to digital services, SaaS platforms
Fluency in speaking Hindi or other regional languages of India.

What We Offer

Flexible remote work setup
Competitive salary and performance-based incentives
Opportunity to work with a dynamic, growth-focused team
Learning and development opportunities

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About Trendlink Digital

Founded :

2020

Type :

Products & Services

Size :

100-1000

Stage :

Bootstrapped

About

N/A

Company social profiles

N/A

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