Office Boy

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

About The Company

HamBOLDS Pvt Ltd is a dynamic beauty and personal care company, sister concern of Sun Chem India, a 26-year leader in private-label cosmetics. We blend nature with tech to craft effective, trend-forward solutions. Our brands, Epitight https://epitight.in Cozitis https://cozitis.com and Niconi https://buyniconi.com prioritize performance, safety, and consumer satisfaction, fostering trust and excellence in the beauty industry.

Shopify Developer:

Objective:

To lead and innovate within Shopify web development, leveraging integrated performance marketing strategies to drive measurable business growth and deliver an exceptional user experience.

Key Responsibilities

1. Shopify Development & UX Optimization

• Develop, maintain, and scale Shopify e-commerce stores with a focus on responsive, high-performance design.
• Implement advanced UI/UX practices to boost engagement, retention, and overall customer satisfaction.

2. Performance Marketing Integration

• Seamlessly integrate Shopify with performance marketing tools such as Google Analytics, Meta Pixel, and third-party automation systems.
• Enable end-to-end tracking to support data-driven marketing decisions and campaign optimization.

3. Shopify SEO & Content Collaboration

• Optimize store structure, metadata, and content for search engine visibility and performance.
• Collaborate with content and SEO teams to implement strategies that support organic traffic growth and conversion.

4. Conversion Rate Optimization (CRO)

• Leverage Shopify features and custom solutions to test and optimize product pages and checkout experiences.
• Conduct A/B testing and user journey analysis to improve conversion metrics across the funnel.

5. Landing Page Development for Ad Campaigns

• Design and deploy high-converting, responsive landing pages within Shopify for targeted marketing campaigns.
• Ensure seamless integration with campaign tracking and analytics systems.

6. Data Analytics & Reporting

• Analyze e-commerce performance metrics to evaluate campaign effectiveness and store performance.
• Generate actionable insights and reports for continuous improvement and ROI tracking.

7. Industry Trends & Innovation

• Stay updated on the latest Shopify and e-commerce trends, tools, and performance marketing strategies.
• Proactively implement new technologies and best practices to maintain a competitive edge.

8. Cross-Functional Collaboration

• Collaborate closely with marketing, design, and content teams to align development efforts with broader business goals.
• Ensure all web solutions effectively support marketing strategies and brand initiatives.

Key Performance Indicators (KPIs)

• Store functionality, uptime, and performance.
• Conversion rate improvements and marketing campaign success metrics.
• Increase in qualified traffic and user engagement.
• ROI of integrated marketing and development strategies.

Key Result Areas (KRAs)

• Delivery and maintenance of a high-performing Shopify store.
• Effective implementation of performance marketing tools and campaigns.
• Continuous enhancement of user experience and e-commerce journey.
• Strategic alignment between Shopify development and business growth objectives.

Experience & Qualifications

• 2–3 years of hands-on experience in Shopify development, including Liquid, theme customization, and third-party integrations.
• Solid understanding of performance marketing tools (GA4, Meta Pixel, etc.).
• Experience with CRO and responsive design for e-commerce.
• Strong analytical mindset and ability to derive insights from data.
• Excellent collaboration and communication skills.

Skilled in developing and executing automated scripts using Selenium web driver, Java and TestNG . Automation engineer - java, selenium, python.

Designation: eCommerce Manager (Exports)

● Location: Bandra West, Mumbai, India

● Position Type: Full-time, Permanent

Company Description

Brown Living (www.brownliving.in) is a platform focused on making Sustainable Living Easy, Accessible, and Affordable. As India's first plastic-free marketplace, we promote a sustainable and earth-friendly lifestyle. Our team curates a wide range of everyday-use products that are

ethically sourced and promote minimal waste. We support artisan groups and sustainable brands dedicated to creating a positive environmental impact. Through our platform, we are building India's largest ecosystem for sustainable living and empowering artisans, women entrepreneurs, and innovators to combat plastic pollution.

Role Description

The eCommerce Manager (Exports) will lead the expansion of Brown Living into international markets by developing and executing strategies for exporting products through various digital platforms. This role will involve setting up international fulfillment centers, managing export pricing strategies, ensuring compliance with international trade regulations, and overseeing marketing and merchandising efforts globally. The ideal candidate will be an experienced eCommerce professional with a

strong understanding of international markets, digital marketing, and brand management.

Roles and Responsibilities:

1. International Market Expansion:

a. Develop and execute a strategic plan to expand Brown Living's presence in international markets, focusing on key regions with high potential for sustainable products.

b. Identify and establish partnerships with international fulfillment centers to streamline the export process and ensure timely delivery of products.

c. Collaborate with legal and compliance teams to set up processes that

adhere to international trade regulations, customs requirements, and

other compliance standards.

2. Export Pricing Strategy:

a. Develop and execute comprehensive export pricing strategies for Brown Living's products across various digital platforms, ensuring

competitiveness while maintaining profitability.

b. Monitor global market trends, exchange rates, and competitor pricing to

adjust pricing strategies as needed.

c. Work closely with the finance team to ensure accurate pricing models that consider costs, tariffs, and logistics.

3. Brand Management & Global Messaging:

a. Manage Brown Living's brand image and messaging across all

international markets, ensuring consistency with the company's values

and mission.

b. Tailor brand messaging to resonate with different cultural contexts and

customer preferences in target markets.

c. Oversee the development of localized content, including website copy,

product descriptions, and marketing materials, in collaboration with

internal teams and external agencies.

4. Marketing Campaigns:

a. Plan and execute marketing campaigns tailored to international

audiences, with the support of internal teams and external agencies.

b. Manage campaign budgets, allocate resources effectively, and ensure

alignment with overall business objectives.

c. Track and analyze the performance of marketing campaigns, adjusting

strategies and tactics as needed to optimize results.

5. Market Research:

a. Conduct in-depth market research to understand the needs, preferences, and behaviors of international customers.

b. Use insights from market research to inform product offerings, marketing strategies, and customer engagement initiatives.

c. Identify emerging trends in sustainable consumption and incorporate

them into Brown Living's international strategies.

6. Merchandising Strategy:

a. Execute the merchandising strategy across various marketing channels

outside India, ensuring that product assortments meet the demands of

international customers.

b. Collaborate with the sourcing and product teams to curate product

collections that appeal to global markets.

c. Monitor inventory levels and product performance in international

markets, making data-driven decisions to optimize merchandising

strategies.

7. Collaboration & Coordination:

a. Coordinate with cross-functional teams, including operations, logistics,

legal, and finance, to ensure seamless execution of export strategies.

b. Work closely with external partners, such as fulfillment centers, marketing agencies, and distributors, to drive international growth.

c. Regularly report on the progress of international market expansion efforts to senior management.

Key Result Areas (KRA):

1. Market Expansion:

a. Successfully launch Brown Living's products in at least three new

international markets within the first year.

b. Establish and maintain partnerships with at least two international

fulfillment centers.

2. Export Pricing & Profitability:

a. Develop and implement export pricing strategies that achieve a minimum of 10% margin growth across international markets.

b. Maintain competitive pricing while ensuring profitability by continuously

monitoring market conditions.

3. Brand Image & Global Messaging:

a. Ensure consistent brand messaging across all international platforms with a minimum of 95% compliance with brand guidelines.

b. Achieve positive brand recognition and customer feedback in new

markets within six months of launch.

4. Marketing Campaign Performance:

a. Achieve a minimum ROI of 4:1 on international marketing campaigns.

b. Increase website traffic from international markets by 50% within the first year.

5. Market Research & Customer Insights:

a. Conduct comprehensive market research in at least five target regions

within the first six months.

b. Utilize market insights to influence product and marketing strategies,

resulting in a 20% increase in international sales.

6. Merchandising Success:

a. Implement a merchandising strategy that leads to a 30% increase in

conversion rates on international platforms.

b. Ensure optimal inventory levels, resulting in a stockout rate of less than 5% in international markets.

7. Collaboration & Team Coordination:

a. Facilitate seamless coordination among internal teams and external

partners, achieving project milestones on time and within budget.

b. Provide regular updates to senior management, demonstrating clear

progress on international market expansion goals.

This role is ideal for a strategic thinker with a passion for sustainability and a proven track record in international eCommerce. The successful candidate will play a critical role in establishing Brown Living as a global brand for sustainable living.

How to Apply:

Interested candidates can apply online via the job application form available here - https://docs.google.com/forms/d/e/1FAIpQLSdgb8MMrZX0STJb1Nt63jizdYccAxTQWbAmFAt4YcoAJBJlmg/viewform

Read More:

1. Website - https://brownliving.in/

2. About Brown Living’s Mission & Vision - https://brownliving.in/pages/about-us

3. Meet the Brown Living Team - https://brownliving.in/pages/our-team

4. Work with Us - https://brownliving.in/pages/work-with-us

5. The Brown Lens Curation Method - https://brownliving.in/pages/the-brown-lens

6. Brown Living’s Impact - https://brownliving.in/pages/our-impact-plastic-free-carbon-neutral-shopping

Job Title: Graphic Designer

Company name- Lead Height 

Website- https://leadheight.com/

Job Summary:

We are seeking a creative and skilled Graphic Designer to join our team. The ideal candidate will be responsible for creating visually appealing graphics for various purposes, including digital and print media. This role requires a strong understanding of design principles, proficiency in graphic design software, and the ability to work in a fast-paced environment while meeting deadlines.

-Responsibilities:

1. Prepare rough drafts and present ideas.

2. Revising designs based on client feedback..

3. Understanding and interpreting client briefs. ·

-Requirements:

1. Minimum 1 year of experience required. 

2. Must know Photoshop,

3. Must have a experience on CorelDRAW, Illustrator. 

4. Have a handful knowledge on Premiere pro , After-effects.  

[Location: Spencer Building, 6A2, 6th Floor, Newtown Square, Road, Atghara, Newtown, Kolkata, West Bengal 700136]

-Employment Type: Full-time-

-Benefits:

1. Performance oriented incentive

2. Yearly bonus

As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –

• Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack 
• Building and Scaling on Kubernetes
• Ensuring the Security of Upswing Cloud Infra
• Building Security Checks and automation to improve overall security posture 
• Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
• Mentoring people across the teams to enable best practices 
• Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure

What will you do if you join us?

• Write a lot of code
• Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org 
• Taking Ownership of existing, ongoing, and future initiatives 
• Plan Architecture- for upcoming infrastructure
• Build for Scale, Resiliency & Security 
• Introduce best practices wrt Devops & Cloud in the team
• Mentor new/junior team members and eventually build your own team

You should have

• Curiosity for on-the-job learning and experimenting with new technologies and ideas
• A strong background in Linux environment
• Must have Programming skills and Experience
• Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
• Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
• Experience in Terraform is highly desirable but not mandatory
• Experience with Kubernetes and Docker is required 
• Understanding of the Java Technologies and Stack
• Any other Devops related experience will be considered

We are looking for a.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.
- We are looking for experts in multiple .Net technologies such as Angular, MVC, JQuery, JavaScript, C#, Web Services, Web API, .NET Core, HTML, CSS, Bootstrap, JSON across software engineering, security and data management.

Responsibilities and Duties
Responsibilities :
- Producing code using .NET languages (C#).
- Upgrading, configuring and debugging existing systems.
- Providing technical support for web and desktop applications.
- Ensure the best possible performance, quality and responsiveness of applications.
- Write a clean, scalable code using .NET programming languages.
- Test and deploy applications and systems.
Key Skills
Required Experience, Skills and Qualifications : - Proven experience as a .NET Developer or Application Developer - Familiarity with the ASP.NET framework SQL/MySQL Server and design/architectural patterns (MVC preferred) - Experience creating database schemas that represent and support the business processes. - Familiarity with architecture APIs (REST) - Excellent troubleshooting skills
Required Experience and Qualifications
Graduation is Must

DeepSource is working on building tools that help developers ship good code. There are over 40 million developers in the world, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, which not only improves developer productivity but also increases software’s robustness.

As a Quality Assurance Engineer, you will help ensure the experience of our users by ensuring our products meet the highest standards of security, reliability, performance, and user-friendliness. Your work will encompass building automation tooling, test automation frameworks, optimize test automation throughout the continuous integration pipeline, and helping with manual testing.

• Help design an end-to-end test strategy and automation framework and implement a comprehensive test suite.

• Collaborate with the engineering team to integrate the automation framework into our Continuous Integration workflows.

• Estimate, prioritize, plan and coordinate testing activities and track quality assurance metrics.

• Identify, record, document thoroughly, and track bugs and improvements.

• Perform thorough regression testing on every release and when bugs are resolved.

• Work with the engineering team during the development cycles to establish proper test coverage.

• Collaborate with engineering and design teams to assess risk and develop test strategies around new features.

• At least 2 years of professional experience in QA automation.

• Demonstrable ability in writing software in Python/JavaScript (or similar language).

• Experience using automated testing tools, like TestCafe, Selenium, JUnit, Cypress, Appium, XCTest.

• Ability to collaborate and work well with others in a fast-paced, complex environment with attention to detail.

• A focus on delivering high-quality code through strong testing practices.

We offer competitive compensation with meaningful stock options, a generous vacation policy, and a workstation of your choice, to name a few of the perks.