web Designer

Job Description – Customer Support Executive (Flipkart Minutes / Uber Eats Process)

Location: Mohali

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

About the Role

We are hiring Customer Support Executives for leading customer service processes (Flipkart Minutes and Uber Eats) at Mohali. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support through chat and non-voice operations.

Key Responsibilities

• Handle customer queries through chat and support channels.
• Provide accurate and timely resolutions to customer concerns.
• Maintain high-quality customer interactions and service standards.
• Follow process guidelines and meet productivity targets.
• Ensure customer satisfaction through effective communication and problem-solving.

Eligibility Criteria

• Minimum qualification: 12th Pass or Graduate
• Freshers and candidates with 6+ months of customer service experience can apply.
• Good English communication skills are required.
• Ability to work in rotational shifts and rotational week-offs.
• Immediate joiners preferred.

Skills Required

• Strong written communication skills.
• Customer-centric approach and problem-solving ability.
• Typing speed of 25 WPM with 90% accuracy.
• Basic computer proficiency.
• Ability to work in a fast-paced environment.

Compensation

Flipkart Minutes Process

• CTC up to ₹20,000 per month
• Approx. ₹16,400 in-hand salary

Uber Eats Process (International Non-Voice)

• CTC: ₹26,000 + ₹2,000 PLI (Performance Linked Incentive)
• Total CTC up to ₹28,000 per month
• Initial 3 months: Approx. ₹20,000 in-hand (PLI not applicable)
• After 3 months: Approx. ₹22,000–₹23,000 in-hand based on performance

Work Schedule

• 5–6 days working (depending on process)
• Rotational shifts and rotational week-offs
• Day, evening, and rotational shifts
• No cab facility
• No leaves during the initial 3 months (Uber Eats process)

Assessment Requirements

• Versant Score: 3 or above
• Typing Test: 25 WPM with 90% accuracy
• AMCAT Assessment (Flipkart Minutes process)

Selection Process

1. HR Screening / HR Round
2. Assessment Round

• Versant Test
• Typing Test
• Chat Simulation / Written Assessment

1. Operations / Manager Round
2. Offer & Joining

Location: Mohali

Mode: Work From Office

Joining: Immediate Joiners Preferred

Schedule appointments for the field sales team (if applicable).

Meet daily/weekly/monthly call and sales targets.

Build and maintain good customer relationships.

Provide feedback to the team to improve the calling process.

Required Skills & Qualifications:

Minimum 12th pass; graduation is a plus.

Good communication skills (Hindi/English or regional languages).

Basic computer knowledge and familiarity with CRM tools.

Ability to handle rejection and work under pressure.

Strong persuasion and negotiation skills.

Positive attitude and willingness to learn.

Preferred Experience:

0–2 years of experience in telesales, customer service, or BPO.

(Freshers with good communication skills are welcome.)

Work Location: In person

General Manager - Operations

Department: Operations

Location: Goa (Corlim Industrial Estate)

Reports To: BOD Role

Summary: The General Manager – Production will lead the overall production function of the Elastic Plant in Goa, ensuring timely, cost-effective, and high-quality output. The role is responsible for achieving daily, monthly, and annual production targets, driving continuous improvement, managing production teams, and aligning plant activities with corporate goals while maintaining health, safety, and compliance standards.

Key Responsibilities:

1. Production Planning & Execution

• Oversee daily and long-term production schedules to meet delivery timelines and output targets.

• Coordinate with SCM, Maintenance, and QA for uninterrupted production flow.

• Monitor real-time production KPIs and take immediate corrective actions when needed.

2. Capacity Utilization & Productivity

• Optimize plant capacity and resource utilization (manpower, machines, materials).

• Drive initiatives for improving machine efficiency, reducing downtime, and eliminating bottlenecks.

• Implement lean manufacturing and productivity-enhancing practices.

3. Quality Control & Compliance

• Ensure adherence to product specifications and quality standards.

• Work with QA/Technical teams to address quality issues and customer feedback.

• Ensure compliance with SOPs, statutory regulations, audits, and certifications.

4. Cost Optimization

• Monitor production costs and control wastage of raw materials, utilities, and manpower.

• Identify opportunities to reduce cost per unit through process improvement and waste reduction.

5. Team Management & Development

• Lead and manage production supervisors, line managers, and floor staff.

• Define roles, set individual KPIs, monitor performance, and provide developmental feedback.

• Ensure effective training programs for skill development and safety practices.

6. Safety, Health & Environment

• Ensure adherence to all safety norms and regulations across the production floor.

• Promote a culture of safety and conduct periodic audits and drills.

• Ensure environmental compliance in waste disposal and energy usage.

7. Reporting & Reviews

• Maintain daily, weekly, and monthly production reports with key metrics.

• Participate in management reviews and provide insights into production performance.

• Propose improvement plans based on data trends and performance gaps.

Qualifications & Experience

• Education: Degree in Mechanical/Textile/Industrial Engineering or related discipline. Postgraduate qualification preferred.

• Experience: 12–15 years in production/manufacturing roles, with at least 5 years in a senior leadership role.

• Industry Preference: Elastic/Narrow Fabric, Textile, Garments, or Process Manufacturing.

Key Skills

• Strong command of production planning and execution • Leadership and team-building abilities

• Proficiency in lean manufacturing, 5S, Kaizen, and TPM

• Analytical and problem-solving mindset

• Working knowledge of ERP systems (SAP, Oracle, etc.)

• Commitment to quality, safety, and compliance

·      Core responsibilities to include analyze business requirements and designs for accuracy and completeness. Develops and maintains relevant product.

·      BlueYonder is seeking a Senior/Principal Architect in the Data Services department (under Luminate Platform ) to act as one of key technology leaders to build and manage BlueYonder’ s technology assets in the Data Platform and Services.

·      This individual will act as a trusted technical advisor and strategic thought leader to the Data Services department. The successful candidate will have the opportunity to lead, participate, guide, and mentor other people in the team on architecture and design in a hands-on manner. You are responsible for technical direction of Data Platform. This position reports to the Global Head, Data Services and will be based in Bangalore, India.

·      Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Order management and micro-fulfillment

·      The team currently comprises of 60+ global associates across US, India (COE) and UK and is expected to grow rapidly. The incumbent will need to have leadership qualities to also mentor junior and mid-level software associates in our team. This person will lead the Data platform architecture – Streaming, Bulk with Snowflake/Elastic Search/other tools

Our current technical environment:

·      Software: Java, Springboot, Gradle, GIT, Hibernate, Rest API, OAuth , Snowflake

·      • Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture

·      • Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)

·      Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

• Document technical and functional specifications
• Perform unit testing of objects/ solutions created
• Perform configuration, integration, and personalizations in Oracle HCM EBS/Cloud
• Work in a functional and technical capacity and analyze business requirements, design, develop and deploy solutions
• Excellent troubleshooting, analytical and problem-solving skills
• Explore & investigate the client's pain areas, extend the scope, and keep the client satisfied

• Minimum a Bachelor’s degree.
• 3 to 10 years of experience as an Oracle HCM Techno-Functional Consultant
• 30% Functional and 70% Technical
• Strong experience in core HR, Payroll, Fast Formula, OTL and SSHR
• Should have expertise in Oracle HCM Cloud advanced tools such as HCM Extracts, HDL, PBL, BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices
• Able to provide strong leadership to develop best practices for effective Techno functional support for the enterprise business process area
• Good communication skills
• In-depth knowledge of the business process and capability to understand business requirements.

The ideal candidate must have -

• At least 2 years of practical experience in defining, developing, maintaining and executing test cases
• Prior experience dealing with full product development lifecycles and multiple releases
• Experience of working with Web, Mobile, and API Testing
• Basic understanding of good programming practices, architecture and design patterns
• Knowledge of Performance & Security Testing
• Solid analytical & problem-solving skills and experience of working in Agile process management methodology
• Should be excellent at communication, be able to explain ideas clearly.
• Must be extremely proactive and self-starter.
• Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.

Are you passionate in coding, art and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced developers (blockchain, frontend, backend) to join our team and start a revolution!

About the role as a full stack engineer at Torum, you will be remotely working alongside our core development team from India, Turkey, Malaysia and other regions in the future. A good mindset of forward planning should be cultivated to better your performance!

You will also get involved in constant discussions with our Lead Developer and Operational team members regarding the ideas, concepts as well as feature specifications to further enhance our platform.

Qualifications and Experience location GMT+8 or GMT+5:30

• Ability to work remotely or on-site (if Malaysia)
• More than 2 years of hands-on experience with React JS and Redux
• Ability to communicate (verbally and writing) well with the team in English
• Possess strong logics and understanding to come up with optimum solution in JS programming
• Played an active role in the design and architecture of the solutions
• Experience in creating apps with high priority on user experience
• Passion for best design, developing and coding practices
• Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
• Excellent debugging and optimization skills
• Unit/integration testing experience

Highly Favored Personality & Experience 

• Passionate
• Eager to learn and explore new things
• Trustworthy, easy-going, and honesty
• Experience with Solidity
• More than 1 year of experience with Web3 JS
• Good software engineering skills, insights, and experience
• Good knowledge of cryptography
• Hands-on experience with back-end framework and database is a bonus (Preferably Node.js and MongoDB)
• Experience in leading, or being a Senior/Lead in the front-end team to build, constantly improve and optimize a commercial level product, with a decent user base is a bonus
• Experience in building large-scale apps like Social Media, E-commerce, etc. where performance, scalability, and availability are the top priorities

Product management

• Work closely with the product team to translate abstract business & product requirements into crisp technical specifications along with a delivery roadmap

Product Development

• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Developing the frontend/backend and APIs, primarily using the MERN stack for Troopod.
• Delivering a robust backend platform for the product by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design
• Preparing test cases, creating automated build and test processes, setting up systems for CI/CD, and monitoring for the product
• Deploying on AWS using the right services for optimal performance
• Support the Troopod mobile application in its entirety, including working on bug fixes and improving application performance, reliability, and stability
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Managing development and deployment of the product following Modular programming, proper documentation, and code versioning

Customer Success

• Ensuring seamless use of Troopod Web-app and Mobile App by clients or internal teams and successful integration of client systems with Troopod backend and APIs wherever applicable
• Assisting clients with necessary remote support needed for the smooth understanding of and integration with Troopod product

Team Growth

• Contributing to the growth of the engineering team through proactive effort on knowledge growth, process improvements, and performance enhancements on existing solutions

Prior experience in the following things is MUST:

• Minimum 2 years of hands-on technical development experience as a MERN stack developer
• In-depth knowledge of NodeJS, Express or Restify
• Experience implementing applications using ReactJS and React Native
• Experience in creating frontend applications using HTML5, Angular, React, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum 3-year experience with MERN Full-stack paradigm
• Should have worked on AWS(EC2), DNS, and other server features
• Familiarity with code versioning tools (Such as Git, SVN, or Mercurial)

• Development experience for high-traffic, consumer-facing web or mobile application
• Experience in building a chat or social media app
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Experience in hiring and leading a team of developers
• Open-source contributions
• Experience with next.js, serverless, and tailwind CSS
• Eat, sleep, code, and repeat is a typical mantra of your life

• Work in a well-funded startup with a team of 2nd-time founders from top tier colleges like BITS and NIT
• Chance to get decent equity and become part of the founding and core team
• Build a highly scalable product that would one day impact the lives of billions across the globe
• Get guidance from the best product and tech folks out there at leadership positions in Dunzo, Razorpay, Haptik, etc

1. Should know basics like Structure, data types, unions, enum , pointers , type casting etc
2. Should know data structures mandatory like linked list (basic expectation)
3. This position is for Linux platform, so we expect people to have hands on experience on Linux (Mutex, semaphone, threading/multithreading IPC etc)
4. We expect candidate to write code given a problem statement (if not proper code at least pseudo code )