Digital Marketing

Location: Pune (WFH)

Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.

About the Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.

Key Responsibilities

• Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
• Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
• Master Products: Develop expertise in our products to offer confident and effective guidance.
• Drive Value: Identify opportunities to enhance customer experiences and boost sales.
• Solve Problems: Proactively resolve issues, building trust and satisfaction.
• Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

• Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
• Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
• Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
• Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
• Quick Learner: A strong desire to learn about our products and the e-commerce landscape.

Why Join Us

• Competitive Pay: Reflective of your contributions and impact.
• Supportive Leadership: Work with innovative leaders who encourage growth.
• Career Development: Opportunities for learning and professional advancement.
• Recognition: A culture that celebrates hard work and creativity.
• Inspiring Environment: Be part of a team driving innovation in e-commerce.

What to Expect in the Hiring Process

1. Written Assignment: Showcase your support and technical skills, and your approach to customer success.
2. Call with CS Head: Gain insights into our vision and discuss how you can contribute.
3. Final Culture Fit & Salary Negotiation Round with the Founder.

Job Title: QA Manual Engineer

Job Type: Full Time

Location: Indore

Summary/Objective:

We are seeking an experienced Automation QA (Quality Assurance) professional to join our team in Indore. As an Automation QA, you will be responsible for designing, developing, and executing automated test scripts to ensure the quality and reliability of our software products. You will work closely with the development team to identify areas for automation and implement efficient testing strategies.

Responsibilities/Duties:

1.     Design, develop, and maintain automated test scripts using Selenium WebDriver and other automation tools.

2.     Execute automated test suites to validate software functionality, performance, and reliability across different platforms and environments.

3.     Work closely with cross-functional teams to understand project requirements, identify test scenarios, and develop comprehensive test plans.

4.     Collaborate with developers to ensure that test cases are integrated into the continuous integration/continuous deployment (CI/CD) pipeline.

5.     Analyze test results and report defects in a clear and concise manner, providing detailed information to facilitate debugging and resolution.

6.     Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide QA input and feedback.

7.     Continuously research and evaluate new testing tools, technologies, and methodologies to improve efficiency and effectiveness.

8.     Contribute to the development and maintenance of QA documentation, including test cases, test scripts, and test reports.

Qualifications/Requirements:

Education:

• Bachelor's degree in Computer Science, Engineering, or related field.

Experience:

• 2 to 3 years of experience in automation testing, preferably in a software development environment.
• Experience with automation testing tools such as Selenium, Appium, or similar.
• Strong understanding of software testing methodologies, tools, and processes.
• Experience with cloud-based testing environments (e.g., AWS, Azure).
• ISTQB or similar certification in software testing.

Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.

·        Excellent attention to detail and ability to work independently or as part of a team.

·        Ability to multitask and prioritize tasks in a fast-paced environment.

Key Responsibilities:

1. Design and Development:

• Design, develop, and deploy high-quality software applications using Angular, Dot

Net Core, C#, and SQL Server.

• Collaborate with cross-functional teams to identify requirements and develop

solutions.

• Participate in code reviews and provide feedback to improve code quality.

2. Technical Leadership:

• Lead the development of software applications and provide technical guidance to

junior developers.

• Mentor junior developers to improve their skills and knowledge.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

3. Development Releases:

• Develop and maintain CI/CD pipelines to automate development releases.

• Collaborate with the QA team to ensure that software applications meet quality

standards.

• Participate in release management and ensure that software applications are

deployed smoothly.

4. Performance Optimizations:

• Identify performance bottlenecks in software applications and develop solutions to

improve performance.

• Optimize database queries and improve data retrieval efficiency.

• Collaborate with the QA team to ensure that performance optimizations do not

introduce new bugs.

5. Information Security:

• Ensure that software applications comply with information security guidelines and

regulations.

• Collaborate with the security team to identify and mitigate security risks.

• Participate in security audits and provide feedback to improve security posture.

6. GIT and Version Control:

• Use GIT and other version control systems to manage code changes and collaborate

with team members.

• Participate in code reviews and provide feedback to improve code quality.

7. Caching Framework:

• Knowledge of caching frameworks like Redis is a plus.

• Collaborate with the team to implement caching solutions to improve application

performance.

8. Collaboration with L2 Support Team:

• Collaborate with the L2 Support Team to educate them on new patches to be

released.

• Troubleshoot any production issues and provide technical guidance to the L2

Support Team.

9. Team Management:

• Manage a team of junior developers and provide technical guidance and mentorship.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

• • Participate in team meetings and provide feedback to improve team performance.

Bachelor's degree in Computer Science or a related field, or equivalent work experience

Strong understanding of cloud infrastructure and services, such as AWS, Azure, or Google Cloud Platform

Experience with infrastructure as code tools such as Terraform or CloudFormation

Proficiency in scripting languages such as Python, Bash, or PowerShell

Familiarity with DevOps methodologies and tools such as Git, Jenkins, or Ansible

Strong problem-solving and analytical skills

Excellent communication and collaboration skills

Ability to work independently and as part of a team

Willingness to learn new technologies and tools as required

What you need to have:

• Very strong analytical skills, good command over numbers and sharp eye for data driven insights
• Expertise in the areas of SEM
• Knowledge in tools such as Google Analytics, Google Ads and Facebook/Instagram Ads
• Ability to think strategically and structurally while solving growth problems
• A Problem-Solving mindset and willingness to challenge the established norms    

Responsibilities : 

- Developer responsibilities include, but are not limited to the following:

- Experience as a Sun Certified Java Developer with proven hands-on Software Development experience. We use Java 8

- 4-10 years java development experience with JSE/JEE, Java-based Micro-services framework, and implementation, Spring framework, Hibernate framework, SQL, etc

- Hands-on experience on Spring boot & SPARK Microservices and OSGi specifications

- Strong knowledge of micro-service logging, monitoring, debugging, and testing

- Implementations experience of micro-service integration, packaging, building automation, and deployment

- At least two years experience in SOA & Microservices based process applications using BPM (Activiti/JBPM/Camunda)

- Object-Oriented Analysis and design using common design patterns.

- Insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)

- Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)

- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC, Spring Boot)

Qualifications: BS/MS degree in Computer Science, Engineering or a related subject and a minimum of 8 years of professional work experience in a mid-d or large corporate Information Technology environment. Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once. Comfort with ambiguity and ability to navigate uncertainty.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.