Skin Retoucher Photoshop

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Key Responsibilities :

- Design, develop, and maintain applications using Java and Kotlin

- Write clean, scalable, and efficient code

- Build and consume RESTful APIs and microservices

- Participate in all phases of the software development lifecycle

- Work with databases like MySQL, PostgreSQL, or MongoDB

- Collaborate with cross-functional teams including Product, QA, and DevOps

- Conduct unit testing and assist in code reviews

- Troubleshoot and debug applications

- Ensure application performance, security, and scalability

Required Skills :

- Strong programming experience in Java (Core/Advanced)

- Experience in Kotlin

- Solid understanding of OOP concepts, design patterns, and data structures

- Experience with frameworks such as Spring Boot, Ktor, or Android SDK

- Proficient in building and consuming RESTful APIs

- Familiarity with Git, JIRA, and CI/CD tools

- Basic knowledge of unit testing frameworks like JUnit or Mockito

Good Communication skills

Logistics & supply chain undersating

invintory management, Data management, MS Excel.

Position Overview:

We are seeking a highly skilled and experienced Junior Designer to join our dynamic team. The Junior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.

Responsibilities:

• 2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.
• 3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.
• 4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.
• 5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.
• 6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.
• 7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.
• 8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.
• 9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.
• 10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.

Qualifications:

*Bachelor's degree in Graphic Design, Visual Communication, or a related field.

*Minimum of 2 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.

*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.

*Solid understanding of user interface (UI) design principles and best practices.

*Strong conceptual thinking and problem-solving abilities.

*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.

*Proven track record of delivering high-quality design solutions in a fast-paced environment.

*Ability to work collaboratively in a cross-functional team setting.

*Experience with motion graphics, animation, or prototyping tools is a plus.

*A passion for design and a desire to push the boundaries of creativity.

Experience: 3.5 - 5 years

Description :

- Very good experience in design and development on UI front end Technologies.

- Minimum 3+ Years of web application development using HTML 5, CSS3, Bootstrap, JavaScript.

- Experience in development of Angular 2/4/6.

- Expertise in Responsive web design, HTML5, and CSS pre-processors SASS and LESS

- Good in UML, OOPS, design principles and patterns, architectural trends and data modeling.

- Strong in JavaScript (object oriented concepts) & JavaScript optimization

- Experience on JavaScript frameworks such as AngularJS, ReactJS, NodeJS etc.

- Ability to convert Wireframes in to UI design

- Good designing capabilities using Bootstrap framework, SEO and using strategies for cross-platform design initiatives with a 360-degree digital design

- Strong experience with debugging skills and fixing Cross Browser Compatibility issues and Optimization for web by using best practices

- Good Communication

- Good knowledge of quality standards and best practice

Website:

We were founded by graduates from IIM-Calcutta, IIT Kharagpur, with past experience working with the Boston Consulting Group, Operations & Product Management domain and folks with 3x start-up experience. We are well funded and are backed by the

• Orchestrating digital content strategies across all online platforms
• Driving traffic and engagement that translates to sales and brand promotion
• Managing a content marketing budget
• Measuring the results of marketing activity to inform future marketing campaigns
• Managing a team of writers, illustrators and data analysts
• Implementing SEO best practices
• Knowing which platform different kinds of content are best suited to
• Designing and implementing creative marketing strategies to disseminate content

• 4+yrs of experience with Email Marketing tools such as Mailchimp, SendinBlue, Sendgrid etc.
• Experience with online community building
• Data-driven and highly analytical
• Proficiency with Google & social media Analytics
• Time management skills
• Experience in working with Start-ups
• Excellent written and verbal communication

3 best things about the job -

• A great opportunity to learn and develop yourself, immense career growth
• Be part of the most entertaining core team you will find
• Flexibility and complete ownership of your work

• Promoting business on social media for improving brand awareness and generating traffic through social media engagement
• Create and manage link building strategies, content marketing strategies, and social media presences
• Developing content calendars on a weekly and monthly basis for the company
• Use Google Analytics, Google AdWords, and other relevant sites
• Drive traffic to company pages
• Creating engaging social media content
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
• Developing graphics, video, and collaterals
• Analyzing popular social media platforms and using emerging social media tools to develop relationships with clients
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns

Business development can be summarized as the ideas, initiatives, and activities that help make a business better.

The target area would be clients looking forward to Digital Marketing services. Hence includes,

• Increasing revenues
• Growth in terms of business expansion,
• Increasing profitability by building strategic partnerships and making strategic business decisions.
• Responsible for prospecting, identifying, and developing business with new customers                              
• Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
• Introduce the new client to the operations team and assist the operations team to work for the new client.
• Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
• Providing management with client/market feedback.
• Ability to identify client needs and decide deliverables for the same.
• Should be self-driven, target-oriented, and passionate

Role Business

• Industry Type IT
• Functional Area Sales & Business Development
• Employment Type Full Time, Permanent
• Role Category BD / Pre Sales

Education

• UG: Any Graduate
• PG: Any Postgraduate
• Doctorate: Doctorate Not Required