counsellor

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

We looking for an efficient candidate for tele-calling services for our tele-calling unit. The candidate should be very fluent in English speaking and should have to capability to attend client requirements and sales. The following requirements are expected from the eligible candidates:

• Proficient in Good English Speaking.
• Any gender with age group for job positions between 21yrs to 30yrs.
• Experienced candidates are mostly preferred for the job role.
• Need to adapt to the working environment, time management and co-operation with teamwork.
• Earn incentives up to 30k per month based on performance.
• Performance bonus will be credited for best performing candidates.

We are looking for an experienced US IT Recruiter to join our panel and handle sourcing of freelance interviewers and coordinating technical interviews for our clients in the US market. This role is ideal for someone with strong networking, recruitment, and stakeholder management skills in the US IT hiring domain. 

Responsibilities: 

● Source and onboard freelance technical interviewers across various IT domains (Java, Python, Data Engineering, Cloud, etc.) for US time zones. 

● Coordinate end-to-end interview scheduling between clients and panel interviewers.

● Maintain & update the interviewer database to ensure quick availability for projects.

● Understand client requirements and match the right technical panel for the role.

● Follow up with interviewers & clients for timely completion of interviews.

● Ensure compliance with client expectations and InCruiter’s quality standards. 

Must Have: 

● 2–5 years of experience in US IT recruitment. 

● Strong understanding of US time zones, work culture, and hiring processes.

● Experience in freelance/contract recruitment and panel sourcing preferred.

● Excellent networking, negotiation, and relationship-building skills. 

● Proficient in using ATS, LinkedIn, and job boards for talent acquisition. 

● Strong communication skills in English (both verbal & written). 

● Ability to work independently and meet deadlines. 

ROLE & RESPONSIBILITIES:

• To coordinate with the sales team to deliver proposals, solutions etc. (including Request for proposals, request for information, idea and solution generation, road-map creation, and more)
• Coordinate with the tech team to generate appropriate project estimates and to come up with execution timelines and milestones.
• Where relevant, support sales team by presenting solution to prospects and clients.
• Ensure that the proposed (technical) solution is suitable for development, its associated architecture and also get the timelines required to develop the proposed scope.
• To build knowledge repository for further business development.
• To prepare case studies of all projects.
• Be updated with latest industry and technology trends, and to market research.
• Conduct account specific research on key accounts.
• Create solution frameworks for industries / domain we choose to play in.
• Provide support to sales team for any presentations and collaterals on our service offerings.
• Create and maintain a catalogue of service offerings along with necessary collateral in terms of presentations, documents etc.

QUALITIES & QUALIFICATIONS:

- Strong communication skills, written as well as oral

- Good sense of design

- Strong analytical and problem-solving capabilities

- Familiarity with digital technologies (trends, key players, and more) as well as with software -

developmentprocess, methodologies, standard practices and conventions, and so on.

- MBA from a reputed institution

- Strong research skills, especially with regard to scanning financial reports, industry data trends,

and so on.

SR Universe Tech is Hiring for - HR Executive - Talent Acquisition !!!

Job Title: HR Executive - Talent Acquisition (0-3 Years Experience)

Department: Human Resources

Location: Salem

Job Type: Full-time

We are looking for a dynamic HR Executive - Talent Acquisition with 0-3 years of experience to support our recruitment process. The ideal candidate will be responsible for sourcing, screening, interviewing, and onboarding candidates while ensuring a seamless hiring experience. This is a great opportunity for freshers or early-career professionals to grow in HR and talent acquisition.

Key Responsibilities:

1. End-to-End Recruitment:

Assist in job posting on various job portals ( LinkedIn, Indeed, Monster, Job Hai, Many jobs).

Source candidates through databases, social media, referrals, and job portals.

Screen resumes and conduct initial phone to assess candidate fit.

Schedule and coordinate interviews with hiring managers.

2. Candidate Engagement & Interviewing:

Conduct first-level interviews to evaluate skills, experience, and cultural fit.

Provide a positive candidate experience throughout the hiring process.

Maintain regular follow-ups with candidates and hiring teams.

3. Job Portal & Database Management:

Manage and update job postings on multiple platforms.

Maintain an organized candidate database for future hiring needs.

Track recruitment metrics (time-to-fill, source effectiveness).

Skills

Education: Bachelor’s degree in HR, Business Administration, or related field.

Experience: 0-3 years in recruitment/talent acquisition (freshers with relevant internships are welcome).

Technical Skills:

Familiarity with job portals ( LinkedIn, Indeed, Monster, Job Hai, Many jobs).

Basic knowledge of ATS (Applicant Tracking Systems) is a plus.

Proficiency in MS Office (Excel, Word, Outlook).

Soft Skills:

Strong communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Good negotiation and persuasion skills..

Gushwork.ai is one of the fastest-growing AI startups globally, combining cutting-edge AI with human expertise to help businesses scale marketing operations efficiently. In just one year, we’ve partnered with 200+ businesses, driving success through AI-assisted SEO and marketing automation.

We’ve raised $10M+ from top global investors, including Lightspeed, SIG, B Capital, and Beenext, and are building the world’s largest AI+human marketing engine. Our mission is to enable businesses to do more with less through AI-driven growth solutions.

What You’ll Do

• Prospect and Qualify Leads: Identify and reach out to potential SMB clients using various channels (cold calls, emails, and social media).
• Build Pipeline: Generate high-quality leads to fill the sales pipeline and hand off qualified opportunities to the sales team.
• Personalize Pitches: Tailor messaging to each client’s needs, ensuring a high level of relevance and engagement.
• Collaborate with Sales Teams: Work closely with the Account Executives to refine strategies and achieve revenue targets.
• Track and Report: Maintain accurate records in the CRM, providing detailed insights into lead quality, pipeline health, and progress toward goals.

What We’re Looking For

• US Calling Experience: 2–4 years of experience in outbound sales or cold calling, specifically targeting US-based clients.
• B2B SaaS Background: Proven experience in selling SaaS products or services to SMB clients.
• Exceptional Communication Skills: Strong verbal and written communication with the ability to articulate ideas and build rapport quickly.
• SMB Experience: Experience in working with SMB clients is highly preferred.
• Adaptability: Comfortable working in a fast-paced startup environment with shifting priorities.
• Tech-Savvy: Familiarity with CRMs, LinkedIn Sales Navigator, and other sales tools.
• Day shift with overlapping night shift hours.

Why Join Us?

• Be part of a rapidly growing startup with an entrepreneurial culture.
• Opportunity to work directly with the US market and gain international exposure.
• Competitive salary and performance-based incentives.
• A dynamic team environment that values collaboration, innovation, and growth.

We are seeking candidates who can join immediately or within 15-20 days.

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protects operations by keeping information confidential.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed.
• Supports and develops software engineers by providing advice, coaching, and educational opportunities.

Post Title - Customer Care Executive

Process - Australian

Location - Kolkata , Salt lake Sector V 

Shift Time - 6:30am to 3:30pm

Working Days - Monday to Saturday

Requirements - Strong active listening skill and verbal communication

Good English.

Job Type: Full-time

Job Role - We are looking for tele-callers with eagerness to work in the early morning shift and earn handsome incentives. The campaign is pretty simple, we just need to book appointments with Australian customers for free home appliances to be given to them.

There are few specific home appliances that the customers will be getting for free, so we just need to book the time and date of their availability.

Salary: ₹10,000.00 - ₹22,000.00 per month

Benefits: Provident Fund

Schedule: Morning shift - 6:30am to 3:30pm.

Supplemental pay types:

  Performance bonus.

  Yearly bonus.

Note - No hard core sales

No Targets

High Incentives

No pick/drop - (Travelling Allowances will be paid)

No rotational shifts

Hiring for BPO Industries:

Position - Customer Service

Experience - 0-2 years

Salary - 10000-15000 Rs per month.

Shift - Rotational

Communication - Excellent in hindi and English(Mendatory)

Location- Gurgaon/Bangalore