We are seeking an experienced Zoho One Implementation Specialist to lead end-to-end implementation, customization, and optimization of Zoho applications—primarily Zoho CRM, Zoho Books, and Zoho Analytics. The ideal candidate will have hands-on expertise in architecting workflows, integrating modules, automating business processes, and delivering scalable solutions tailored to business needs.
You will collaborate with internal teams and clients to understand requirements, translate them into functional solutions, and ensure smooth deployment and adoption across the organization.
Key Responsibilities
Zoho CRM
- Implement, configure, and customize Zoho CRM modules based on business requirements.
- Set up automation workflows, blueprint processes, validation rules, scoring, and assignment rules.
- Customize layouts, fields, views, and dashboards.
- Integrate CRM with external systems via APIs, webhooks, or third-party tools.
- Optimize CRM performance through periodic audits and best-practice recommendations.
Zoho Books
- Configure Zoho Books for seamless finance, invoicing, and accounting operations.
- Set up tax rules, chart of accounts, payment gateways, automation, and templates.
- Integrate Books with CRM and other Zoho/third-party applications.
- Assist with data migration, reconciliation, and adherence to compliance standards.
Zoho Analytics
- Design and build interactive dashboards, visualizations, and reports.
- Create custom KPIs and metrics aligned with business goals.
- Integrate data from CRM, Books, and other Zoho/third-party systems.
- Ensure data accuracy, identify trends, and enable data-driven decision-making.
Zoho One Suite
- Configure and implement relevant applications across the Zoho ecosystem (Desk, Creator, Projects, Inventory, Flow, etc.) depending on requirements.
- Automate cross-functional workflows using Zoho Flow, Deluge scripting, and custom functions.
- Lead migration and deployment activities with minimal downtime.
- Provide post-implementation support and training to ensure user adoption.
Requirements
- 4–6 years of hands-on experience implementing and customizing Zoho One applications.
- Strong proficiency in Zoho CRM, and Analytics (must-have).
- Solid understanding of business processes across sales, finance, operations, and support.
- Experience with Deluge scripting, Zoho APIs, and integrations.
- Expertise in building dashboards, KPIs, and advanced reporting.
- Ability to manage multiple client projects independently.
- Excellent communication, requirement-gathering, documentation, and client-facing skills.
Preferred Qualifications
- Zoho certifications (CRM / Creator / Analytics) preferred.
- Experience with SQL, JavaScript, or data modeling is a plus.
- Understanding of accounting principles (for Zoho Books) is an added advantage.
- Prior experience working with SaaS, consulting, or IT service companies.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Skynetiks Technologies Pvt Ltd
About
Skynetiks Technologies is an enterprise software and IT solutions company founded in 2003, recognized for pioneering digital transformation and providing comprehensive technology services for businesses worldwide. The company specializes in software development, automation testing, ERP/CRM implementations, cloud services, and modern email solutions, catering to clients looking for efficiency, scalability, and competitive advantage.
Mission and Values
Skynetiks Technologies aims to empower businesses through innovative technical solutions that foster growth and operational excellence. It is built on principles of excellence, innovation, collaboration, and integrity, delivering high-quality and creative approaches to IT challenges while maintaining honest and transparent client relationships.
Tech stack
Candid answers by the company
The company offers a wide range of outsourcing and managed IT services—from quality assurance and software development to cloud management and support—partnering with leading global tech firms such as Zoho, Google, Acronis, AWS, and Microsoft. Their expertise extends across domains such as AI, cloud computing, web development, and IT support, providing cost-effective access to top-tier talent and simplifying offshore team management for businesses.
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