Sales Executive

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

Are you passionate about pushing the boundaries of Artificial Intelligence and its applications in the software development lifecycle? Are you excited about building AI models that can revolutionize how developers ship, refactor, and onboard to legacy or existing applications faster? If so, Zevo.ai has the perfect opportunity for you!

As an AI Researcher/Engineer at Zevo.ai, you will play a crucial role in developing cutting-edge AI models using CodeBERT and codexGLUE to achieve our goal of providing an AI solution that supports developers throughout the sprint cycle. You will be at the forefront of research and development, harnessing the power of Natural Language Processing (NLP) and Machine Learning (ML) to revolutionize the way software development is approached.

Responsibilities:

1. AI Model Development: Design, implement, and refine AI models utilizing CodeBERT and codexGLUE to comprehend codebases, facilitate code understanding, automate code refactoring, and enhance the developer onboarding process.
2. Research and Innovation: Stay up-to-date with the latest advancements in NLP and ML research, identifying novel techniques and methodologies that can be applied to Zevo.ai's AI solution. Conduct experiments, perform data analysis, and propose innovative approaches to enhance model performance.
3. Data Collection and Preparation: Collaborate with data engineers to identify, collect, and preprocess relevant datasets necessary for training and evaluating AI models. Ensure data quality, correctness, and proper documentation.
4. Model Evaluation and Optimization: Develop robust evaluation metrics to measure the performance of AI models accurately. Continuously optimize and fine-tune models to achieve state-of-the-art results.
5. Code Integration and Deployment: Work closely with software developers to integrate AI models seamlessly into Zevo.ai's platform. Ensure smooth deployment and monitor the performance of the deployed models.
6. Collaboration and Teamwork: Collaborate effectively with cross-functional teams, including data scientists, software engineers, and product managers, to align AI research efforts with overall company objectives.
7. Documentation: Maintain detailed and clear documentation of research findings, methodologies, and model implementations to facilitate knowledge sharing and future developments.
8. Ethics and Compliance**: Ensure compliance with ethical guidelines and legal requirements related to AI model development, data privacy, and security.

Requirements

1. Educational Background: Bachelor's/Master's or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A strong academic record with a focus on NLP and ML is highly desirable.
2. Technical Expertise: Proficiency in NLP, Deep Learning, and experience with AI model development using frameworks like PyTorch or TensorFlow. Familiarity with CodeBERT and codexGLUE is a significant advantage.
3. Programming Skills: Strong programming skills in Python and experience working with large-scale software projects.
4. Research Experience: Proven track record of conducting research in NLP, ML, or related fields, demonstrated through publications, conference papers, or open-source contributions.
5. Problem-Solving Abilities: Ability to identify and tackle complex problems related to AI model development and software engineering.
6. Team Player: Excellent communication and interpersonal skills, with the ability to collaborate effectively in a team-oriented environment.
7. Passion for AI: Demonstrated enthusiasm for AI and its potential to transform software development practices.

If you are eager to be at the forefront of AI research, driving innovation and impacting the software development industry, join Zevo.ai's talented team of experts as an AI Researcher/Engineer. Together, we'll shape the future of the sprint cycle and revolutionize how developers approach code understanding, refactoring, and onboarding!

Description

Greetings from Ivan Infotech Pvt. Ltd.!!

Hiring going on for Web Consultant profile in website process.

Responsibilities

To communicate with clients to determine the scope of website development projects, implement SEO strategies to increase traffic flow to websites, and maintain websites.

• To manage customer queries and cold calling for a B2B Website Process in International Market .
• Will be responsible for new business development (Acquiring new business )and maintain relationship with new and existing clients.
• Would be dealing in Web/Mobile App and Digital Marketing Domain.
• Preparing progress updates and documenting website development processes.

Requirements

- Fluency in English is mandatory.

- Should have experience in any outbound sales process

- Basic knowledge in computer operation.

- Learning mindset.

Opening for  US Shift

Benefits:

Five days working, saturday & sunday fixed off

Free Drop facility

Fixed Salary with huge incentive

Growth Opportunity

• Experts in Business Agility and Digital Innovation
• Practitioners with strong industry experience
• A dedicated team of trainers, mentors and coaches
• Able to service clients Asia wide with 40+ professionals

• You will work in both front-end and back-end
• You will practice agile development good practices such as TDD, ATDD, CI, CD, code refactoring, etc.

• You have a Bachelor's degree in Information Technology, Computer Science or equivalent
• You have a 3-5 years’ experience with .NET stack
• You know your current assignment very well
• You have learned at least one new technology in the last 6 months
• You can pair-program with anyone
• You write unit tests
• You are active in one technical community

Responsibilities and Duties
The team leader will be leading a team of Hardware engineers, firmware and testing engineers. Being a team leader, you will primarily be responsible for fast and accurate delivery from the team which might even include handholding of team members whenever needed. Embedded team would be responsible for the following:
Hardware Design including

• Circuit design as per design requirements
• Schematic capture in the tool
• CAD layout
• QA/QC/functional testing
• PCB assembling and rework
• Lab inventory management
• Component procurement.

Firmware Design Including

• Firmware Design and architect
• Software Development
• Firmware Testing
• Code management over svn

Other Responsibilities

• The team leader would also be responsible for architecting the system, creating detailed design documents as per requirement and maintaining quality control of all the deliverables.
• The team leader would also be required to create a detailed test plan and list of test cases to be executed and if needed, create proper environment for the same.
• Ownership of the ‘ground up’ design and architecture of embedded software for real time applications.
• Decomposition of designs in to structured modules/functions ready for implementationby yourself and the team.
• Hands on development in C of new ARM based embedded software for a range of products currently under development
• Ensure quality of software using appropriate methods(Code Review, Static Analysis, Unit Test etc.) and application of suitable Coding Standards
• Maintain, update and enhance existing embedded software written in C
• Documentation of software products, development and execution of test plans
• Work closely with other members of the engineering team to assist with the correct choice of processors and supporting hardware

Required Experience, Skills and Qualifications

• Experience of 8+ years in field of embedded systems designing and developement.
• Familiar with usage of various LAB instruments.
• Strong fundamentals of electronics (Digital and analog) are must.
• Well versed with circuit designing and HW debugging
• Analog and Digital Circuit designing: familiarity with micro-controllers, memories, communication interfaces, op-amps, comparators, relays, inductors and capacitors, Handling EMI and Noise issues associated with circuits.
• Understanding of BLE protocols will be required.
• Understanding of scientific methodologies of experimentation, data-gathering and interpretation and hypothesis.
• Understanding of basic architecture, debugging of sensors.
• Experienced in embedded-C coding, memory allocations.
• Experience with any RTOS designing preferably with FreeRTOS at least with Semaphores, SW Timers, synchronisation and event handlings, task handling and prioritization.
• Understanding of micro-controller architecture, programming and debugging methodologies, interrupt-handling.
• Experience with any of the IDEs and debuggers for ARM architecture.
• Basic understanding of assembly programing of ARM architecture
• Understanding of basic peripherals like UART, CAN, I2C, Timers, Counters, PWMs, ADCs, DAC.
• Experience/knowledge in IoT devices (sensor, gateway, cloud) handling.
• Familiarity with CAD tools for schematics and layout generation.
• Experience on MS-Office.
• Familiarity in understanding and creating various test plans and documents.

General Skills Needed/ Requirements:

• Strong knowledge of components and should be able to suggest the team with right componenet
• Candidate must have a knack to use his/her technical knowledge to give it back to society.
• Candidates passionate to bring a change in society will be preferred with no compromise on pay check.
• Candidates must be open to work with communities to get feedback on product features so that products are best fit for social upliftment.
• Candidates must be open to travel to needy communities and should not hesitate to get his/her hands dirty to bring a change to the communities.
• Candidates must find associated with the cause and mission of the company.
• Open to work in open startup culture and give his/her 100%.
• Analytical reasoning and fact-based brainstorming capabilities will be highly preferred.
• Ready to relocate to Gurugram.
• Occasional field visits.

 Job Description: