Account Executive

True Hands-On Developer in Programming Languages like Java or Scala . Expertise in Apache Spark . Database modelling and working with any of the SQL or NoSQL Database is must. Working knowledge of Scripting languages like shell/python. Experience of working with Cloudera is Preferred Orchestration tools like Airflow or Oozie would be a value addition. Knowledge of Table formats like Delta or Iceberg is plus to have. Working experience of Version controls like Git, build tools like Maven is recommended. Having software development experience is good to have along with Data Engineering experience

𝗝𝗼𝗯 Description:-

This is a full-time on-site role for a Sales Manager . The Territory Sales Manager will be responsible for communication with clients, sales activities, customer service, training, and sales management.

1. Business Development :

• Devise effective territory sales and marketing strategies.

• Professionally handle incoming requests from customers within

defined territory.

• Generate new business leads or opportunities based on

similar/existing solutions provided to customers.

• Thoroughly and effectively gather customer information.

• Maintain a balance between company policy and customer

benefits.

• Continuously evaluate and identify opportunities to drive process

improvements.

• Present products and services to prospective customers.

• Perform product demonstration.

• Active participation in tender.

• Early engagement with PSU & private customers for requirement.

• Achieving assigned territory business target.

• Implementing effective strategies to maximize profitability.

• Effectively handling customer negotiation to ensure maximum

order value & profit with favorable T&C to the organization.

• Payment follows up

2. Customer Relationship :

• Knowledge of Support/Communication etiquettes for general day

to day client communication.

• Communicate with client for ongoing Issues / Product Trainings.

• Administer regular feedback from the customer for product

improvement.

• Working with a team or individually to enhance customer

experience and solve grievances.

3. Data Management :

• Work on Supports in-house tasks like updating timesheet, prepare

Weekly Reports etc.

• Opportunity Follow up and Update in CRM System with precise

order closing details (e.g., time & amount).

• Prepare and submit reports weekly/monthly MIS reports to the

Regional Manager.

• Ensure accurate opportunity/customer details to be entered in CRM

System.

4. Business Analysis :

• Analyze data to find the most efficient sales methods.

• Discover sales opportunities through market research.

• Participate in industry or promotional events (e.g., trade shows) to

cultivate customer relationships.

• Monitor competition within assigned region.

Qualifications :

Minimum 3-8 years + of experience in the industry.

Experience in Technical sales like AVEVA system platform, IIOT, Wonderware ,Industry 4.0 preferable.

Ability to travel when required.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities  

• Highly skilled tech expert with exposure in web-technologies and a product oriented thought process
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Should have minimum 5 years of experience

Requirement

• Proven experience as a Full Stack Developer
• Experience developing desktop and mobile applications
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React JS & Extjs)
• Knowledge of multiple back-end languages (Java Servlets, Jsp, hibernate, Spring, Spring boot-Java back end)
• Excellent communication and teamwork skills
• Great attention to detail

            Technologies

• Front end: Extjs, React Js, html, CSS, JavaScript
• Back end: Java Servlets, Jsp, hibernate, Spring, Spring boot-Java back end.

Responsibilities

• A complete ownership of the feature.
• Find innovative ways to increase efficiency/Application performance.
• Implement Visual Designs in standards compliant.
• Build efficient and reusable front-end systems and abstractions.
• Suggest and implement improvements to existing product interfaces.
• Ensure that all the assigned systems are performing to scale.
• Work closely with product management team to define and refine feature.

Requirements

• At least 2 years of product development experience with expertise in designing and implementing high-performance web applications.
• Strong hands-on experience in developing web applications using JavaScript.
• Strong experience and knowledge in single page frameworks using ReactJS and ability to design the architecture of single page applications.

Job Description for SDET (Test Automation - Selenium-Java)

As a SDET you will work closely with development teams, project managers, business analysts and manual testers across different projects.

Employment Type – Full Time - Permanent

About us

Founded in 2015 in Pune, vTEST (www.vtestcorp.com) is an independent software testing services firm based out of Pune, India and registered in Delaware, US. vTEST works with clients across the globe and employs Manual and Automation Testers to implement best testing practices for all types of testing. Our testers work from vTEST offices in Pune OR from our client offices across India and international locations.

Once here you will?

Some of the things that you can look forward to doing once you are here are:

1. Be part of Agile rituals like Feature elaboration/Estimation, daily stand-ups, release planning, Iteration Planning Meeting, Retrospective, Showcase, etc

2. Conduct detailed automation tests for each application being released and produce comprehensive reports.

3. Research new tools, methods and keep yourself up to date with the latest trends in test automation arena.

4. Own the test automation tasks for multiple projects simultaneously.

5. Recommend and implement test strategies that ensure best delivery to client.

6. Highlight risks for testing delivery to project manager, business stake holders.

What does vTEST offer you?

vTEST is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. We work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career. Perks include

While some organisations offer you perks and benefits, we offer you the ‘vTEST Experience.’ An experience that gives you the opportunity to learn, innovate and have loads of fun.

As we aspire to be an organisation where every meet-up that happens in Pune happens at vTEST. ng partner

We organise series of technology events, hackathons, workshops and tech meet-ups to give our wiz kids the opportunity to interact with industry leaders and to also spread and rely on the expertise we possess.

We do everything we can to make life here as easy as possible and do our best to take people's personal situations into account. Some of our key perks reflect our culture at vTEST:

Technology: A company that promotes technology evangelism. Our constant endeavor is to continue to challenge our technology landscape and to pioneer the use and implement some of the coolest available technologies in the world.

Learning & development: At vTEST, we believe in continuous learning and upgrading skills to have our testomaniacs at par with latest industry standards. All testomaniacs are encouraged to identify trainings, courses, sessions and conferences that they would like to attend. We sponsor INR 5000 per annum for each testomaniac to attend trainings, seminar, and conferences on prior approval from Team Lead and HR.

Industry Connects: We provide a lot of opportunities for our employees to interact, learn and collaborate with thought leaders and evangelists in the industry through many connects, meet-ups and workshops that we conduct in our organisation. We also encourage our folks to publish papers, present at various conferences and even write books and are open to provide all kinds of support required in such endeavors.

Thank God It’s Friday (TGIF): Each testomaniac is required to speak on tools, technology, domain on alternate Fridays as a part of our TGIF Series. We love to share what we know and TGIF is the best platform where we have all our testomaniacs connected and participate for the next generation of testing.

Choose your own work days and work hours: We work for 9 hours per day typically from 10am to 7.00pm IST Monday to Friday. However, you are free to decide your own working hours and sometime working days too like Tuesday to Saturday, Sunday to Thursday. For testomaniacs working out from client office, they are required to follow the workdays, timings and holiday calendar as per client location.

Sabbaticals: We promote leaves for a purpose. Employees can take an unpaid sabbatical for a maximum of 3 months, to set up their own business or for higher education.

Relevant experience - Minimum qualifications:

 Total IT Experience: 3 to 7 years

 Education: MCA or BCA or any Computer Degree.

 Good experience in manual testing of at least 1 of web applications, clientserver applications, mobile apps

 At least 2 year experience with test automation using any tool like Selenium WebDriver with Java

 Good understanding of operating system concepts, databases, system architecture and performance testing concepts

 Good understanding of SDLC, STLC and different project methodologies

 Good understanding of test plan, test cases writing/reviewing, effort estimations & test strategy

 Strong analytical skills with excellent troubleshooting approach

 Good verbal and written communication in English

 Excellent documentation skills and able to explain application workflow, system design, defects and functionality in clear and concise manner

 Able to work independently and multi-tasking

Preferred qualifications:

 Managerial or Lead experience is not desired as this is an individual contributor role.

 Experience with any scripting language is a plus.

 Any testing certification such as ISTQB, CMMi standards, Agile and Scrum knowledge.