Graphic Designer

Design and Develop OOTB and custom application on ServiceNow platform

with primary focus on HRSD development

 Responsible for design and architect of HRSD application like HR case

management, Enterprise On-boarding , HR integrations, Employee centre ,

HR taxonomy(etc.

 Work closely with the user experience and platform team to create and

enhance HRSD Employee portal and mobile application.

 The developer will be involved in developing and maintaining Processes on

ServiceNow platform and will need excellent knowledge of Service Portal

setup, JavaScript, HTML, CSS. jQuery, AJAX, angular.js etc.

 Testing of new and existing functionality

 Documentation of new and existing process

 Training of end users

Experience and Skills

Required

 About 4-7 years of experience in developing application using ServiceNow

platform Development & administration )

 Expertise with ServiceNow Human Resource Service Delivery application

in the area of HR case management , HR lifecycle events(On-boarding ,

offboarding etc etc), Employee Centre.

 Extensive experience creating custom Widget using html, CSS, bootstrap ,

AngularJS etc

 Experience with Now mobile app.

 Experience in extensive cross-browser testing and support.

 Hands on ServiceNow integration experience using Web Service, SOAP

/REST.

 Practical experience of servicenow integration with ERP systems like Oracle

Cloud

 An appreciation of supporting production systems and end users.

 Passion to work in Enterprise Applications area.

 Exceptional problem-solving skills, strong analytical & debugging skills.

 Understanding of software development processes

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Nice to Have :

 ServiceNow certified HR Implementation Specialist

 Experience with other ServiceNow applications like ITSM , SAM, Now

Platform.

 Adherence to agile development methods like SCRUM

• Should have worked for overseas consultants.
• Client coordination
• Recruitment coordination
• Handling team of (2-3 or 1-2)
• Worked for any Senior overseas recruitment agency and handled clients from the Middle east.
• Will have to handle construction, FMCG, hotel, and all verticals.
• Arranging employee interviews.(majorly hire blue collars employees)

• Preferred end-to-end knowledge of the Saudi visa process. - important

• (UAE, and Qatar would also work but should know the Saudi visa process)

• Should have excellent knowledge of Excel, letter drafting, and client coordination.

• Flexible with their work timings.
• Male and female candidates.

• You are involved in identifying complex fuzzy problems, break them down into smaller parts and implement creative, data-driven solutions.
• You are responsible for defining, analysing and communicating key metrics and business trends to the management teams. Prepare and deliver business reviews to the management team regarding progress and roadblocks
• Your role involves partnering with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions and data infrastructure improvements to meet business needs. Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.

You’re Array (Nice to Haves)

• Exceptional written and verbal communication skills.
• Ability to multitask and work on a range of requirements.
• Experience in analysing very large, complex, multi-dimensional data sets.
• Penchant for business, curiosity about numbers and persistence to work with data to tease out insights.
• Product Analytics tools (either of Amplitude, Mixpanel, Moengage)

You (Must Haves)

• Bachelors in Engineering, Computer Science, Math, Statistics, or a related discipline from a reputed institute or an MBA from a reputed institute.
• You have 1+ Years of experience in relevant role
• Strong problem solving and analytical skills.
• Tableau
• Technical capabilities: Bigquery, SQL and Scripting Language

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)