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UC Collabration Engineer
Digitide
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UC Collabration Engineer

at Digitide

10 - 15 yrs
₹25L - ₹40L / yr
Bengaluru (Bangalore)
Skills
WebEx
Cisco Certified Network Associate (CCNA)
Wireshark
Fiddler

ROLE RESPONSIBILITIES

 Proactively manage and keep the collaborations system operational.

 Identify new use cases, glean from various channels including trouble tickets and other end user

interactions.

 Create and implement new capabilities to support increased overall productivity.

 Collaborate with UX/service-desk teams to ensure proactive communications, training, and accurate

documentation are available to the user community.

 Optimize users’ collaboration experience, which involve computation and network enhancement.

 Develop the tool set and telemetry.

 Develop a knowledge base of self-serve steps for end-users to identify cause(s) of performance

issues.

 Work on escalated support tickets within the UCC domain.

 Stay abreast of feature releases and investigate relevance/impact to the Sompo user base.

 Research and implement alternative solutions and workarounds. Including BOTs, to fill and work

around feature gaps within standard Webex products.

 Parse through application and system logs to troubleshoot issues.

 Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff.

 Operate with a focus on the telephony function.

TECHNICAL QUALIFICATIONS

 Candidate has proficiency across the Webex suite of products, with emphasis on telephony function.

 Possess an intermediate level of IP networking knowledge.

 Candidate can troubleshoot Cisco UC systems, including Webex Control Hub.

 Candidate has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler.

 Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC.

 Candidate is comfortable to act on certificate expirations, CSR generation etc.

 Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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