Training and Development Lead

Job Title: Technical Project Manager

Job Location: Hyderabad

Employment Type: Full-time (No WFH Option)

Job Summary:

We are seeking a skilled and experienced Technical Project Manager to manage and oversee the successful delivery of complex technical projects. The ideal candidate will have a strong background in software development, a solid understanding of project management methodologies, and the ability to coordinate with technical teams and stakeholders to ensure timely and high-quality project execution.

Key Responsibilities:

• Lead and manage technical projects from initiation through to completion, ensuring alignment with business and technical goals.
• Work closely with stakeholders, including product owners, developers, designers, and QA teams, to define project scope, objectives, and deliverables.
• Create and maintain detailed project plans, including timelines, milestones, resources, and budgets.
• Identify and manage project risks, issues, and dependencies, ensuring appropriate mitigation strategies are in place.
• Facilitate agile ceremonies (standups, sprint planning, retrospectives) and ensure smooth execution of sprints.
• Act as the primary point of contact between technical teams and non-technical stakeholders.
• Track and report on project progress, providing regular updates to stakeholders, including leadership, on project status, risks, and deliverables.
• Ensure the team follows software development best practices and ensures that projects meet technical and business requirements.
• Oversee resource allocation, ensuring the right skills are available and tasks are prioritized effectively.
• Manage change requests and scope creep, ensuring projects remain on track in terms of schedule, budget, and quality.
• Lead post-project reviews and retrospective meetings to analyze project outcomes and identify areas for improvement.
• Foster a collaborative and positive environment within the team, promoting knowledge sharing and professional growth.

Key Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master’s degree is a plus).
• Proven experience as a Technical Project Manager or in a similar role with [X] years of experience managing complex technical projects.
• Strong knowledge of software development processes and methodologies, including Agile, Scrum, and Waterfall.
• Proficiency with project management tools such as Jira, Trello, MS Project, Asana, or similar.
• Strong understanding of technical concepts, including cloud technologies, software architecture, development frameworks, and databases.
• Excellent leadership, organizational, and time-management skills.
• Strong communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proven experience in managing cross-functional teams and collaborating with external vendors.
• Knowledge of risk management, resource allocation, and budget management.
• Technical certifications (e.g., PMP, Scrum Master, or related) are a plus.
• Experience with CI/CD, DevOps practices, and software testing strategies is an advantage.

Desirable Attributes:

• Strong problem-solving and analytical skills.
• Ability to thrive in a fast-paced, constantly changing environment.
• Excellent interpersonal skills with the ability to motivate and guide teams.
• High attention to detail and a focus on quality.
• Strong ability to negotiate and manage stakeholder expectations.
• Ability to stay up-to-date with emerging technologies and industry best practices.

Work Environment:

• [Insert details: e.g., Office-based, Hybrid, Remote]
• [Insert any additional work environment specifics]

Required Skills:

• Thorough knowledge on Sheet metal component design, material and thickness selection
• Competent on Electrical harness modeling in CATIA V5 – Electrical harness Routing (EHI) and Electrical Fitting installation.
• Independently handle Electrical harness modeling related to subsystem and car level..
• Able to interpret electrical schema and good understanding and able to apply while routing the harness
• Wire Bundle calculation
• Selection of protection, connectors, conduit, etc…
• Good Knowledge of materials  & mechanical characteristics
• Ability to perform a weight assessment on assemblies, aggregates and installations
• Ability to analyze manufacturing non-conformity and to validate a back-up solution.

At Appleute, we're not just developing software; we're shaping the future of technology by partnering with startups and SMEs to bring groundbreaking ideas to life. From sculpting Minimum Viable Products (MVPs) to scaling full-fledged platforms for millions of users, we engage in projects that challenge the status quo, powered by a blend of innovative technology, visionary founders, and transformative business models. Our work is driven by a passion for creating market-leading products that redefine industries.

Why Join Us?

Global Remote Culture: Embrace the freedom to work from anywhere in the world. Our remote-first approach ensures you have the balance and flexibility to work where you thrive.

Results-Driven Environment: We value outcomes over hours. Focus on making a significant impact, with the flexibility to manage your schedule around what works best for you.

Flat Organizational Structure: Say goodbye to bureaucracy. Our flat hierarchies mean your ideas and contributions are valued and can make a direct impact from day one.

A Team of A-Players: Join an elite team of tech enthusiasts and innovators. Our selective hiring process ensures you're working among the best in the industry, fostering an environment of learning and growth.

Innovative Tech Stack: Dive into cutting-edge technologies and tools. From JavaScript and TypeScript to AWS, Docker, and React/Express, you'll have the opportunity to work on exciting projects using the latest in tech.

You're a perfect fit if you're dedicated to:

Excellence in Code Quality: You understand that great products are built on clean, maintainable code.

Collaborative Problem Solving: You thrive in open discussions and enjoy brainstorming solutions with your team.

Continuous Learning: Your curiosity drives you to stay on top of new technologies and coding practices.

Taking Ownership: You take pride in your work, from concept to deployment, ensuring excellence every step of the way.

Your Impact:

Build Scalable Solutions: Develop software that's ready to grow from thousands to millions of users, focusing on performance and scalability.

Drive Integrations and Deployment: Implement seamless software integrations and efficient deployment strategies to enhance product capabilities.

Enhance Mobile Experience: Craft mobile-optimized applications and features that deliver exceptional user experiences.

Ensure usable Documentation: Hone your skills in improving documentation to be clear and concise that supports your team and project needs.

Technologies You'll Work With:

Frontend and Backend: JavaScript, TypeScript, React/Express, React Native, Node.js

Database Management: MySQL, Postgres and Prisma

Deployment and Version Control: AWS, Docker, Git/Gitlab, NPM

Salary Range - ₹30L – ₹40L

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

• Bachelor's Degree BBA/BSc in Marketing, English, Journalism or related field
• Proven work experience as a Content Writer, Copywriter or similar role if available
• Familiarity with web publications
• Excellent writing and editing skills in English
• Ability to meet deadlines

• Utilize telephone solicitation, electronic and written correspondence and face-to-face meetings as tools in order to reach and exceed the budgeted sponsorship target for each exhibition/event.
• Research and develop a list of potential sponsors for each exhibition/event.
• Research and develop a list of potential exhibitors when required.
• Develop and maintain relationships with existing and potential sponsorship clients.
• Keep precise records of conversations with all clients, sponsors and exhibitors.
• Update the company database as required.
• Invoice sponsors and exhibitors once agreements have been reached.
• Assist in preparing promotional material to advertise sales opportunities.
• Delegate administrative functions to assistants when possible.
• Experience in International voice process in sales will be an added advantage.

We (Brinkads) are searching for passionate people who have an interest in making their career in this Big, Promising, and Prevailing industry of Digital in India.

The company is looking for a WebDeveloper- Backendprofile who has at least 3+ years of experience in a similar domain and has shown the right output to the respective requirements of the previous organization.

Roles & Responsibilities

There are the following Skills & Capabilities we would like to find in the aspirants. The candidate must have

Good Communication & Presentation skills

Healthy Interpersonal Skillset & should carry of Problem-Solving & Creative Thinking attitude

Proficiency in fundamental front-end languages such as HTML, CSS, and JS.

Proficiency with server-side script PHP.

Familiarity with database technology MySQL.

Proficiency with JS library jQuery.

Knowledge of AWS including EBS, EC2 Code Pipeline, and RDS.

Understanding of SDLC

Worked on any platform for version controlling and collaboration such as GitHub, git, or Jira.

Worked on implementations of API integrations to new or existing partners

Creating, Organizing, and managing test automation in new or existing software.

Bachelor's or Master's Degree in Engineering or Computer Application

Location

The Head office is located in Gurgaon at MGF Metropolis Mall, Nearby MG Road Metro Station.