Cutshort logo
Thinksys Software logo
Call Quality Analyst
Call Quality Analyst
Thinksys Software's logo

Call Quality Analyst

Harshita Saxena's profile picture
Posted by Harshita Saxena
2 - 10 yrs
₹2L - ₹5L / yr
Pune
Skills
Quality audit

Position: Call Quality Analyst

 

Monitoring Calls:

 

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

 

Quality Assessment:

 

  • Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
  • Feedback and Coaching:
  • Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
  • Offer coaching and training to help agents enhance their skills and meet quality standards.
  • Reporting and Documentation:
  • Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
  • Generate regular reports on individual and team performance for management review.
  • Root Cause Analysis:
  • Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
  • Compliance and Policy Adherence:
  • Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
  • Process Improvement:
  • Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
  • Training and Development Support:
  • Assist in the development and delivery of training materials and programs for call center agents.
  • Conduct refresher training sessions on specific skills or areas identified for improvement.
  • Quality Assurance Metrics:
  • Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
  • Monitor and analyze performance metrics to ensure they align with organizational goals.
  • Stakeholder Communication:
  • Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

 

Qualifications:

 

  • Minimum 2 years of experience as a Call Quality Analyst.
  • Previous experience in a call center or customer service role is often preferred.
  • Strong analytical skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using call monitoring software and tools.
  •  Knowledge of industry-specific regulations and compliance standards (if applicable).


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Thinksys Software

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

ThinkSys, an award-winning technology company, is a leading provider of Software Development, QA and ITservices. Based in Sunnyvale, CA and offices in NOIDA, India. ThinkSys serves clients worldwide.We have been recognized among the fastest growing private companies in the US (Inc5000 2016), the "Most Exciting"​ companies in Asia(Red Herring Asia 100) & the "Best Emerging Software Company in Delhi NCR (India) "​. ThinkSys delivers a wide variety of comprehensive end-to-end services that combine power, functionality, and reliability with flexibility, agility, and usability.
Read more

Connect with the team

Profile picture
Afifa K

Company social profiles

N/A

Similar jobs

Codnatives
Bengaluru (Bangalore)
4.5 - 7 yrs
₹4L - ₹16L / yr
skill iconGo Programming (Golang)
skill iconAmazon Web Services (AWS)
skill iconJavascript
skill iconHTML/CSS

 Participate and contribute in platform requirements/story development.

 Contribute to the design and design alternatives to the requirements/stories and also participate in design reviews.

 Involved in Platform Sprint activities.

 Development of assigned stories in appropriate languages defined for each module.

 Develop Unit test cases and execute them part of continuous integration pipeline.

 Participate in peer code reviews

 

Years of experience needed –

 4+ years or more on Golang development.

Technical Skills:

 4+ years of development experience on Golang based development projects

 Mandatory Skills – Golang, AWS , JavaScript, CSS, HTML

 Must have experience in design and development of front end and back-end services for various business processes

 Good experience on Java, Spring boot & Microservices

 Experience using versioning controls such as GitHub

 Experience in working with SQL & NOSQL databases

 Understanding of containerization technologies such as docker, Kubernetes

 Good knowledge and hands-on on Unit Testing and available Test Frameworks

Read more
Wissen Technology
at Wissen Technology
4 recruiters
Anurag Sinha
Posted by Anurag Sinha
Pune, Mumbai, Bengaluru (Bangalore)
5 - 9 yrs
Best in industry
skill iconPython
RESTful APIs
skill iconFlask
skill iconKubernetes
DevOps
+2 more
  • 5+ years of experience
  • FlaskAPI, RestAPI development experience
  • Proficiency in Python programming.
  • Basic knowledge of front-end development.
  • Basic knowledge of Data manipulation and analysis libraries
  • Code versioning and collaboration. (Git)
  • Knowledge for Libraries for extracting data from websites.
  • Knowledge of SQL and NoSQL databases
  • Familiarity with RESTful APIs
  • Familiarity with Cloud (Azure /AWS) technologies


Read more
Aditya Birla Capital
Aditya Birla Capital
Agency job
via The OmniJobs by MaragadhaNandhini G
Mumbai
3 - 5 yrs
₹3L - ₹6L / yr
Equity derivatives
Private equity
Revenue management
Revenue growth
NISM 8 Certification

Aditya Birla Money Ltd, part of the Aditya Birla Group, is a prominent financial services company in India offering a wide range of services including equity and commodity broking, portfolio management, wealth management, and insurance broking. Established with a commitment to delivering excellence in financial solutions, Aditya Birla Money leverages its extensive network and robust technological infrastructure to cater to the diverse needs of retail and institutional clients across the country. With a focus on innovation and customer-centricity, the company has established itself as a trusted partner in the financial services sector, providing personalized investment advice and efficient execution to help clients achieve their financial goals.


 Equity Advisor/Equity Dealer

Job Purpose : These are individuals who are experienced in the stock markets and have requisite skills for acquiring big ticket clients and advise them on their decisions on the stock market & execute client trade on the terminal (Acquisition & Dealing).


Role description –

  • Reactivation of clients & acquisition of new clients – open market acquisition, cold calling, through referrals
  • Trade on behalf of clients
  • Develop and maintain a long-term relationship with customers
  • Responsible for reactivation of dormant clients. Ensure growth in clientele by converting leads
  • Acquisition of De-mat / Trading account from open market and leads (Offline & Online)
  • Conduct lead generation activities for sales penetration
  • Meeting & pitching customers
  • Generate Equity Business and maintain strong client relationships.
  • To ensure adherence to surveillance, risk & deal desk processes


Expectations from Dealers/Trade advisors –

  • Experienced professionals in acquiring and trading for HNIs' (High Net worth Individuals 25 lakhs and above & UHNI's (Deals in Crores)
  • Capable of acquiring big ticket margin (min. 1 lac margin)
  • Capable of servicing & leveraging relationship with HNI clients
  • In-depth Knowledge about trading in Derivatives
  • Have a strong & disciplined approach to Sales
  • To work in a compliant and diligent manner
  • Mandatory to have NISM Series 8 certification – Equity Derivatives Certificate Examination.


 Selection Criteria’s:

  • Minimum 2 Years’ experience is Mandatory
  • Dealing experience is must - achieving min 4X of revenue targets in the existing Organization.
  • Currently managing or interested in Client Acquisition (sales)
  • Should have completed 10+2+3 years of education (Mandate)
  • Below 30 age for Dealers
  • CTC range – 3 Lakhs to 6 Lakhs (Depends on Experience and Potential of the candidate) -Dealer Role
  • NISM 8 certification – Equity Derivatives mandatory
  • Advising clients with regards to their Investment in Equity & Derivative Market, Place orders on their behalf.
  • Building relationships with the client & educating them about Investments.
  • Responsible for achieving brokerage.
  • New Client Acquisition
  • Executing Trades Order



Read more
Team Pumpkin
at Team Pumpkin
3 recruiters
Arshad Shaikh
Posted by Arshad Shaikh
Mumbai
2 - 3 yrs
₹4L - ₹5L / yr
Creative Writing
Content Writing

We are on the lookout for a talented Content Writer or Copywriter to join our dynamic team. If you have a proven track record of creating engaging, innovative digital content and driving brand awareness, we want to hear from you! This is an exciting opportunity to expand our digital footprint and connect with audiences through creative and data-driven content. You should have a deep understanding of Gen Z's likes and dislikes and be able to create content that resonates with them across various digital platforms.


Key Responsibilities:

  • Content Creation: Conceptualize and write social media posts, reels, videos, ads, banners, and other forms of digital content.
  • Copywriting: Develop concise, eye-catching, and innovative headlines and body copy for a range of digital materials.
  • Research: Conduct research to source facts, statistics, and trends to inform and enhance content.
  • Team Collaboration: Brainstorm and collaborate with the team on new ideas and strategies to elevate brand presence.
  • Audience Engagement: Build and nurture a following on social media by producing engaging and shareable content.
  • Competitive Research: Research industry trends and competitors to create original, innovative content that stands out.
  • Cross-Department Collaboration: Work with campaign managers, creative teams, and designers to bring ideas to life.
  • Content Variety: Write across multiple platforms, including websites, blogs, articles, social updates, case studies, guides, white papers, and more.
  • Community Interaction: Respond to audience queries and comments on social media platforms.
  • Additional Content Creation: Develop content for e-books, podcasts, and other digital formats.
  • Content Gap Analysis: Identify gaps in existing content and recommend new topics based on customer needs and emerging trends.
  • Consistency: Maintain consistency in tone, style, fonts, and images across all content.
  • Editing: Review and edit content produced by other team members to ensure high quality and alignment with brand voice.
  • Performance Analysis: Monitor marketing metrics and suggest content optimizations to improve engagement.
  • Innovative Ideas: Collaborate with other departments to brainstorm and implement fresh, innovative content ideas.


Skills & Experience We Require:

  • Proven Experience: Prior work experience as a content writer, copywriter, or in a similar role.
  • Portfolio: A portfolio showcasing published articles, social media content, or other writing samples.
  • Research Skills: Strong ability to conduct research using multiple sources to inform content creation.
  • Writing & Editing: Excellent command of the English language with outstanding writing and editing skills.
  • Deadline-Oriented: Ability to manage multiple projects and meet deadlines in a fast-paced environment.
  • Creative Passion: A genuine passion for creating viral content and staying on top of trends.
  • Gen Z Insight: Deep understanding of Gen Z preferences and the ability to tailor content to resonate with this demographic.
  • Social Media Expertise: Experience creating engaging reels, ideating, storyboarding, scripting, and executing content, preferably using mobile devices.
  • Collaboration: A team player who thrives in a collaborative environment and is open to feedback and new ideas.


Pedigree:

  • Bachelor’s or Master’s degree in English, Journalism, Marketing, or a related field.


Read more
Casey Foods
at Casey Foods
7 recruiters
SUBHASHISH TRIPATHI
Posted by SUBHASHISH TRIPATHI
Malkangiri
3 - 6 yrs
₹2.5L - ₹3.6L / yr
Business Development
New business development
Sales
Communication Skills
Effective communication

Responsibilities:

  • Contacting potential clients to establish rapport and arrange meetings.
  • Planning and overseeing new marketing initiatives.
  • Researching organizations and individuals to find new opportunities.
  • Increasing the value of current customers while attracting new ones.
  • Finding and developing new markets and improving sales.
  • Attending conferences, meetings, and industry events.
  • Developing quotes and proposals for clients.
  • Developing goals for the development team and business growth and ensuring they are met.
  • Training personnel and helping team members develop their skills.


Read more
Action Tour Guide
Nishant Singh
Posted by Nishant Singh
Marol, Andheri East, Mumbai
3 - 7 yrs
₹5L - ₹12L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Model-View-View-Model (MVVM)
+2 more

Location:- Andheri East (Marol Maroshi Road, Mumbai)

Employment Type:- Full Time (Starts at 12 noon daily)


Company size: 35 employees + several third parties for various functions

Type: Privately Held

USA: 32 Mallard Cove, Barrington, RI 02806, USA

Mumbai: 3th Floor, 369, Sarla Park, Above Bank of Baroda, Marol Maroshi Road, Opp Seven Hill Hospital, Andheri (E), Mumbai - 400059

Office is 10 mins from Marol Metro Station


Note: Please only apply if you have mobile app development experience.

Must have skills:

iOS

  • Good Knowledge of Apache Cordova.
  • Strong OO design and programming skills in Objective-C.
  • Familiar with iOS SDK (UIKit, Cocoa Touch, Core Data, Core Location, etc).
  • Familiar with xcode.


Android

  • Strong OO design and programming skills in Java (J2EE J2ME).
  • Familiar with the Android SDK.
  • Knowledge of SQLite, MySQL or similar database management system.
  • Familiar with Developer IDE Android Studio.


Common

  • Understanding of other compiled languages
  • Experience on web service integration (SOAP, REST, JSON, XML)
  • Experience of development using web technologies
  • Good understanding of OO programming and design patterns
  • Good understanding of HTML5, JavaScript, jQuery, Ajax and PHP
  • Experience building web and native apps
  • Experience using social media APIs
  • Ads integration using a 3rd party ad server (DART)
  • Using version control (e.g. SVN)
  • Excellent debugging and optimisation skills


Good to have skills:


  • LAMP development experience
  • PHP frameworks (e.g. Zend)
  • PHP template engines (e.g. Smarty)
  • Creative design skills
  • Working with a content management system
  • Working in a media publishing environment


Role: Project Manager

Department: Marketing - Software

Employment Type: Full-Time, Permanent

Role Category: Software Development

Read more
Posist Technologies
at Posist Technologies
1 recruiter
Shubhangi Bangia
Posted by Shubhangi Bangia
Delhi
0 - 3 yrs
₹2.5L - ₹4L / yr
Cisco Certified Network Associate (CCNA)
Computer Networking
Technical support
Customer Support

JOB DESCRIPTION – Technical Support 

Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year 

Job Location: Delhi (Posist Head Office) 

About Posist Technologies: 

Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
 

Responsibilities: 

  • Taking Client queries over Call / Email / Chat 
  • Resolve the tickets via Call / Email / Chat/ Remote tools 
  • Register Client queries in Ticketing Tool. 
  • Follow-up with clients and with internal teams. 
  • Resolve the issue within the SLA and Company guidelines. 
  • Escalate the ticket to the respective team and follow-up. 
  • Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries. 
  • Working in Rotational Shifts. 
  • Creating troubleshooting documents. 
  •  

Skills Required: 

  • Good Communicable skills. 
  • Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
  •  Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network) 
  • Good Decision making skills 
  • Multitasking 
  • Willing to work Cross teams 
  • Should be a Team player 
  • Should have Knowledge of Remote Tools 
  • Good Skills to adapt any Software tool. 
  • Documentation Skills is an add on.
Read more
A Shopify App Startup in India founded by two IIM Alumni.
A Shopify App Startup in India founded by two IIM Alumni.
Agency job
via Top Tech Hire by Vijay Khandekar
Remote only
3 - 6 yrs
₹14L - ₹18L / yr
Shopify
skill iconRuby on Rails (ROR)
skill iconNodeJS (Node.js)
skill iconPostgreSQL
skill iconHTML/CSS
+1 more

We’re looking for a Ruby on Rails Software Engineer/Shopify App Developer who has experience working with the Shopify platform and is able to work on a Shopify app.


Your Daily Challenges


When we welcome you aboard we’ll introduce you to your Team, which consists of a front-end developer, a Shopify App Marketer who grew 2 apps to million dollar annual revenue, and a product manager.


These are the people you’ll work closely with on Product development day-to-day. Once you get settled in and learn more about the team, your day to day activities will look something like this:


  1. Own the end-to-end development cycle for the Shopify app you’ll be working on.
  2. Coordinate with fellow developers to get things done on time. 
  3. Implement high quality code in an agile, test driven development environment
  4. Review exception reports to identify and fix bugs
  5. Development of new apps and features
  6. Maintenance of existing features
  7. Collaboration with cross-functional teams
  8. Contributions of ideas to improve the product

Your Experience


  1. 3-5 years of experience with Ruby on Rails
  2. Experience with Shopify app development
  3. Familiar with Sidekiq, PostgreSQL
  4. Good understanding of HTML and CSS (positioning and styling)
  5. Excellent communication skills
  6. Takes pride in writing clean, organized, efficient code
  7. An eye for detail
  8. Experience with vanilla JavaScript and React a plus
  9. Experience working in an entrepreneurial/startup environment

Your Compensation


  1. The compensation range for this role is INR 14-18 LPA (~25K USD) + up to 5% equity.
  2. The compensation varies with experience and qualifications. 
  3. This is a full-time remote/work from home position.

Thanks for the time you took to read about this opportunity.

Read more
Casey Foods
at Casey Foods
7 recruiters
HR Coordinator
Posted by HR Coordinator
Remote, Jharsuguda
3 - 6 yrs
₹2L - ₹3L / yr
Sales
Business Development
Team leadership
Problem solving
  • To appoint Block Sales Manager in their respective Districts.
  • To manage sales operations in assigned district to achieve revenue goals.
  • To supervise sales team members on daily basis and provide guidance whenever needed.
  • To identify skill gaps and conduct trainings to sales team.
  • To work with team to implement new sales techniques to obtain profits.
  • To assist in employee recruitment, promotion, retention and termination activities.
  • To conduct employee performance evaluation and provide feedback for improvements.
Read more
RedLock
at RedLock
1 video
5 recruiters
Shanti Nallacheruvu
Posted by Shanti Nallacheruvu
Bengaluru (Bangalore)
5 - 9 yrs
₹30L - ₹40L / yr
skill iconJava
skill iconAmazon Web Services (AWS)
J2EE
Data Structures
Spring
+2 more
RedLock is a fast growing cyber-security startup headquartered in California, with offices in Bangalore. Responsibilities: Responsible for complete software development life cycle including requirement analysis, design, development, deployment and support. Write clean, testable, readable, scalable and maintainable Java code that scales and performs well for thousands of customers Participate actively and contribute to design and development discussions Develop solid understanding and be able to explain advanced Cloud Computing and Cloud Security concepts to others Required: Strong computer science fundamentals (e.g. understanding of lock-free data structures, bloom filters, minimal perfect hashing, consistent hashing etc) Experience designing/building scalable REST API’s and Soap web services. Experience with open source frameworks/servers (Spring, Hibernate, Apache Tomcat). Experience with distributed computing (understand implications of CAP theorem, master election, brain split problem) and/or distributed DB/KVP (Cassandra, MongoDB, RedShift, Vertica etc) Hands on experience with relational SQL (including window functions, recursion, etc.) and no-SQL technologies.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos