Cutshort logo
Thinksys Software logo
Call Quality Analyst
Call Quality Analyst
Thinksys Software's logo

Call Quality Analyst

Harshita Saxena's profile picture
Posted by Harshita Saxena
2 - 10 yrs
₹2L - ₹5L / yr
Pune
Skills
Quality audit

Position: Call Quality Analyst

 

Monitoring Calls:

 

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

 

Quality Assessment:

 

  • Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
  • Feedback and Coaching:
  • Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
  • Offer coaching and training to help agents enhance their skills and meet quality standards.
  • Reporting and Documentation:
  • Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
  • Generate regular reports on individual and team performance for management review.
  • Root Cause Analysis:
  • Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
  • Compliance and Policy Adherence:
  • Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
  • Process Improvement:
  • Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
  • Training and Development Support:
  • Assist in the development and delivery of training materials and programs for call center agents.
  • Conduct refresher training sessions on specific skills or areas identified for improvement.
  • Quality Assurance Metrics:
  • Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
  • Monitor and analyze performance metrics to ensure they align with organizational goals.
  • Stakeholder Communication:
  • Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

 

Qualifications:

 

  • Minimum 2 years of experience as a Call Quality Analyst.
  • Previous experience in a call center or customer service role is often preferred.
  • Strong analytical skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using call monitoring software and tools.
  •  Knowledge of industry-specific regulations and compliance standards (if applicable).


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Thinksys Software

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

ThinkSys, an award-winning technology company, is a leading provider of Software Development, QA and ITservices. Based in Sunnyvale, CA and offices in NOIDA, India. ThinkSys serves clients worldwide.We have been recognized among the fastest growing private companies in the US (Inc5000 2016), the "Most Exciting"​ companies in Asia(Red Herring Asia 100) & the "Best Emerging Software Company in Delhi NCR (India) "​. ThinkSys delivers a wide variety of comprehensive end-to-end services that combine power, functionality, and reliability with flexibility, agility, and usability.
Read more

Connect with the team

Profile picture
Afifa K

Company social profiles

N/A

Similar jobs

Wekan Enterprise Solutions
Bengaluru (Bangalore), Chennai
7 - 15 yrs
Best in industry
skill iconReact Native
skill iconFlutter
skill iconiOS App Development
skill iconAndroid Development
skill iconKotlin
+4 more

Software Development Engineer III (React Native)


Experience: 7+ years


About Wekan Enterprise Solutions


Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability

requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.


Job Overview


We are seeking an experienced and passionate Mobile Software Development Engineer (SDE-3) with expertise in React Native. In this senior role, you will lead efforts to modernize legacy applications and develop new, high-performance mobile applications for large enterprise

clients and growth-stage startups. You will play a key role in mission-critical projects, working closely with business stakeholders, customer technical teams, and MongoDB Solutions Architects.

The ideal candidate will have strong technical leadership, system design expertise, and a track record of mentoring junior engineers. You will thrive in a fast-paced environment, driving the delivery of scalable, high-quality mobile applications.


Location - Chennai or Bangalore


Required Experience and Skills:


● 7+ years of experience in mobile application development, with at least 3+ years of hands-on experience working with React Native and TypeScript.

● Proven experience building high-performance mobile applications for

enterprise-grade solutions or high-traffic consumer apps.

● Solid understanding of mobile architecture, component design, and system performance optimization, with hands-on experience in testing, debugging, and performance tuning.

● Expertise in integrating RESTful APIs, third-party SDKs, and cloud services into mobile applications.

● Experience with state management libraries such as Redux or Context API.

● Strong proficiency in JavaScript (ES6+) and TypeScript, with a deep understanding of modern front-end development practices.

● Hands-on experience with mobile build tools, CI/CD pipelines, and version control systems.

● Strong problem-solving skills, attention to detail, and experience writing and maintaining clear, detailed technical documentation.

● Excellent verbal and written communication skills, with the ability to clearly explain complex technical concepts to both technical and non-technical stakeholders.


Good to Have Skills:

● Familiarity with Atlas Device Sync, Ditto, PowerSync, ObjectBox, or similar technologies for offline-first solutions and data synchronization in mobile apps.

● Experience with native mobile development (e.g., Swift for iOS, Kotlin/Java for Android).

● Familiarity with cloud platforms such as AWS, Azure, or GCP, and Mobile Backend-as-a-Service (MBaaS) solutions (e.g., Firebase, AWS Amplify).

Read more
teamscart
teamscart
Agency job
via Career One Stop by Manzar Imam
Hyderabad
1 - 8 yrs
₹6L - ₹12L / yr
SaaS
Sales
Business Development

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed the quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.


Responsibilities:

  • Motivated, self-driven individual who is looking to work in a lean and dynamic team.
  • Identify and reach out to new business prospects/leads based on predefined criteria.
  • Ideally, have experience in the technology industry prospecting and selling solution-led deals to C-level executives.
  • Preferred proven SaaS or technology sales experience, in the Indian market.
  • Preferred proven ability in penetrating small and large corporations to find decision-makers through various tools & platforms.
  • Pitch to Prospects/Customers via cold calling.
  • Develop a robust pipeline and monitor it using the Company's CRM system.
  • Demonstrate operational excellence in order to relentlessly and resourcefully meet objectives.
  • Prior experience in generating leads in the Indian market is essential.
  • Follow up with prospects on a regular basis.
  • Route BANT qualified leads & opportunities to the appropriate VPs for further discussions and closure.
  • Understanding tools & platforms like Mr E, Lusha, Apollo.io, and LinkedIn is a must.


Requirements:

  • Bachelor's degree or equivalent
  • 1-6 years of previous inside sales experience
  • Experience with CRM systems


Read more
Indian healthcare app
Indian healthcare app
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
4 - 10 yrs
₹20L - ₹30L / yr
Recruitment/Talent Acquisition
Recruitment

Responsibilities:

· Responsible for Technology hiring across levels and manage a team of recruiters

· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.

· High end ownership of the deliverables.

· Focus on priorities, drive & deliver successfully.

· Maintain effective communication with the hiring managers and candidates.

· Build influential candidate relationships throughout the process.

· Follow and practice latest recruitment trends and strategies.

· Build and maintain network of potential candidates through proactive market research and networking.

· Proactively resolve bottle necks.

· Prepare and submit timely progress reports to various stakeholders.

· Involve in various initiatives for process improvement and talent branding

 

What are we looking for?

 

· Proven 7-10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc

· Ability to manage a team of recruiters and sourcers

· Expertise in stakeholder management and leading an entire unit of hiring independently

· Possess the ability to assess candidates against profiles and the culture

· Strong understanding about engineering and product requisitions

· Demonstrated ability to manage competing priorities and work under tight timelines

· Excellent communication and interpersonal skills

· Impeccable multitasking and organizational skills

· Always pushing the limits

· Excellent relationship building and analytical skills

· Knowledge of latest recruitment trends and practices

· Proven skills in attracting candidates through various social media channels

· Detailed oriented, organized, discrete and dedicated professional

Read more
Gulf client
Gulf client
Agency job
via Fragma Data Systems by Harpreet kour
Bengaluru (Bangalore)
2 - 5 yrs
₹3L - ₹8L / yr
Prism
RPA
Robotic Process Automation
Process automation
Material Design

We are looking who has exposure in RPA/Blue prism 

Good Exposure in RPA/Blue Prism

Understanding the requirements and work accordingly

Experience in Blue Prism Path Solution Management

Strong Understanding of RPA technology

Excellent Communication skills

Read more
NCR (Delhi | Gurgaon | Noida)
7 - 10 yrs
₹10L - ₹12L / yr
Infrastructure
WDM
TCP/IP
Metro Ethernet
Data transmission
+1 more
Exclusively for candidates who is on a career break of 2 years 

· 7-15 years’ experience in a telco Service provider environment, planning/configuring/documenting network assets and inventory.
· Demonstrate good technical expertise to vendor equipment : WDM (Ciena / Infinera /Adva), Ethernet, IP (Cisco/Ciena/Nokia/Juniper), Voice (DMS, EWSD)
· Good understanding of WDM and Ethernet technologies.
· Experience of Infrastructure planning and network rollout
· Exposure to Infrastructure element planning / implementation e.g. Copper, Fibre , Racks, Telecom Nodes , Power plants , Transmission Towers etc.
· Proficient in MS-Excel and Visio
· Experience in planning and implementation of large scale network transformation programme
Read more
My Client is the world’s largest media investment company.
My Client is the world’s largest media investment company.
Agency job
via Merito by Jinita Sumaria
Gurugram
3 - 5 yrs
Best in industry
ETL
Informatica
Data Warehouse (DWH)
skill iconPython
SQL
+5 more

The Client is the world’s largest media investment company. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channel We are currently looking for a Manager Analyst – Analytics to join us. In this role, you will work on

various projects for the in-house team across data management, reporting, and analytics.


Responsibility:

 

•       Serve as a Subject Matter Expert on data usage – extraction, manipulation, and inputs for analytics

•       Develop data extraction and manipulation code based on business rules

•       Design and construct data store and procedures for their maintenance  Develop and maintain strong relationships with stakeholders  Write high-quality code as per prescribed standards.

•       Participate in internal projects as required


Requirements:

 

•       2-5 years for strong experience in working with SQL, Python, ETL development.

•       Strong Experience in writing complex SQLs

•       Good Communication skills

•       Good experience of working with any BI tool like Tableau, Power BI.

•       Familiar with various cloud technologies and their offerings within the data specialization and Data Warehousing.

•       Snowflake, AWS are good to have.

 

Minimum qualifications:

•       B. Tech./MCA or equivalent preferred

Excellent 2 years Hand on experience on Big data, ETL Development, Data Processing.  

Read more
Kushel Digi Solutions
Noida
0 - 1 yrs
₹6500 - ₹7000 / mo
Lead Generation
English Proficiency
Communication Skills

We are seeking a dynamic and motivated Business Development Executive to join our team and drive sales for our e-commerce agency in the USA market during night shifts. The ideal candidate should have a proven track record in business development, a deep understanding of the e-commerce industry, and be willing to work during USA night hours.


Key Responsibilities:


1. Client Acquisition: Identify and target potential clients and businesses in the USA interested in our e-commerce services and solutions.


2. Sales Strategy: Develop and execute a comprehensive sales strategy to achieve revenue targets and maximize growth.


3. Lead Generation: Generate high-quality leads through cold outreach, networking, market research, and collaboration with marketing teams.


4. Client Engagement: Build and maintain strong client relationships, understanding their needs, and offering tailored e-commerce solutions.


5. Product Knowledge: Stay up-to-date with our agency's e-commerce services and offerings to effectively communicate their value to potential clients.


6. Sales Presentations: Create and deliver compelling sales presentations and proposals that highlight the benefits of our services.


7. Pipeline Management: Manage and maintain a sales pipeline, tracking leads, opportunities, and conversion rates.


8. Market Research: Stay informed about industry trends, competitor activities, and emerging opportunities in the e-commerce sector.


Qualifications:


- Bachelor's degree in business, marketing, or a related field.


- Proven track record in business development or sales, with experience in the e-commerce industry being a plus.


- Strong interpersonal and communication skills.


- Ability to work independently and meet sales targets.


- Results-oriented with a focus on customer satisfaction.


- Willingness to work during night hours to cater to the USA market.


Benefits:


- Competitive salary and commission structure


- Night shift differential


- Professional development opportunities


- Collaborative and supportive work environment


Job Type: Full-time



Schedule:

Day shift


Supplemental pay types:

Performance bonus


Ability to commute/relocate:

Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)


Education:

Bachelor's (Preferred)


Experience:

Business development: 1 year (Required)

Language:


English (Required)


Work Location: In person

Read more
Appventurez
at Appventurez
4 recruiters
Neema Pawar
Posted by Neema Pawar
Noida, Lucknow
1 - 6 yrs
₹1.5L - ₹8L / yr
skill iconVue.js

We're looking for a VueJS developer that will be responsible for designing, developing, testing, and debugging responsive web. Using JavaScript, HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design.


Responsibilities
• Designing, developing, and testing UI for web applications in VueJS
• Accurately translate user and business needs into functional frontend code
The candidate must have:
• Experience building object-oriented web applications in VueJS, JavaScript, HTML5, and CSS.
• 1+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies

Read more
TechnoConsultingin
at TechnoConsultingin
1 recruiter
Shanmuga Priya
Posted by Shanmuga Priya
Remote only
4 - 12 yrs
₹6L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
100% Remote work
4 to 12 years of experience in IT Industry with 3+ years of expereince in Java, microservices skills
Read more
This IT company is looking for this profile
This IT company is looking for this profile
Agency job
via IT company by Damini Rautela
Hyderabad
8 - 15 yrs
₹8L - ₹14L / yr
skill iconPython
skill iconJavascript
Web API
skill iconDjango
skill iconXML
+12 more
NOTE- we are looking for those who can join immediatley or within 15-20 days of NP.
key requirements-


• 8+ years professional experience in commercial or web-scale system software development and delivery Strong analytical skills
• 5+ years Experience in building micro services, WebAPIs using Python, Django, Angular, JavaScript, Node.js, XML, PHP, PostgreSQL
• 2+ year hands-on Azure experience.
• Experience in handling messages through distributed system (SOA Architecture)
• Date store - MySQL, PostgreSQL, Redis etc
• In-depth hands on technology experience in the following areas:
- Strong in Object Oriented Programming concepts
- Experience in developing software using PHP, Python, Django, CI/CD pipeline
- Experience in Test driven development using NUnit, mocking framework
- Database - ORM and PostgreSQL, Redis
- Mobile application development and architecture aware
- Client/server - Networking, multithreading
- Deployment - Docker, Kubernetes
- Understanding of Cloud concepts, cloud deployments
- In depth understanding of IIS, security, Web API
- Working knowledge of Azure
- Exposure to Agile Scrum way of working, pair programming
- REST, JSON, JSON Schema
- Client / server, networking,
- Internet services, Windows Services, Security
- Any unit test framework (Nunit, MSTest), Mocking Framework (Moq, RhinoMock), TDD, Git , Jira
• 5+ years experience in Architecting solutions in software industry
• Experience architecting large scale web applications/products is a MUST
• Experience with technologies like PHP, Angular, MySQL, Node.js, Python, Django, PostgreSQL & other new- edge technologies
• Experience with architecting, developing, and deploying on Azure Cloud platform is a must
• SaaS experience preferred in-depth working experience
• Must have experience in scalability, reliability, performance optimization, developing and deploying API based applications.
• In depth knowledge in DB Schema Design, Data Structures and trade- offs involved in writing queries

• Vast experience in integrating with external APIs and SDKs

Education

Bachelor or Masters Education in electronics, computer, software engineering or other relevant discipline.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos