
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).

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Greetings,
We are The Fortune Group, Fortune Properties has played a pivotal role in bringing hundreds of happy families to their dream home of our projects.
Currently we do have openings for SALES HEAD in our own company. we are looking for those who has more than 3 years of experience in real estate industry and can sell villas for us .
- Sales Manager/ GM/ AVP
Below are the details.
- Experience – 3- 20 years.
- Excellent Communication Skills.
- Location – Bangalore.
- Basic knowledge of computer and Microsoft office is mandatory.
Backend Developer (4.5 – 7.5 Years Experience)
Company Description:
Idea Elan LLC is a product based company that provides comprehensive software solutionsfor
research facilities in Universities and Institutions worldwide.
Please visit www.IdeaElan.com for more information.
Key Responsibilities:
● Design and develop high-performance,scalable, and secure backend APIs and services
using .NET Core.
● Work withrelational (MS-SQL) andNoSQL (CosmosDB, MongoDB) databases to create
optimized data models and ensure data consistency and performance.
● Participate in code reviews and provide constructive feedback.
● Collaborate with front-end developers and other teams to deliver high-quality software.
● Write clean, maintainable, and efficient code while ensuring quality standards.
● Troubleshoot and debug complex issues, optimizing code for maximum performance and scalability.
● Stay updated with the latest trends in backend development and cloud technologies to drive innovation.
● Optimize database performance and ensure data integrity.
Required Experience:
● 4.5 -7.5 years of experience in backend development.
● Strong experience with .NET Core and building RESTful APIs.
● Proficient with MS-SQL and experience working with NoSQL databases like Cosmos DB and MongoDB.
● Hands-on experience with Azure Cloud services (e.g., Azure Functions, Azure Storage, API Management, Azure SQL Database,etc.).
● Understanding of software development principles such as object-oriented programming (OOP), design patterns, and SOLID principles.
● Experience with version control systems such as Git.
● Strong knowledge of asynchronous programming, microservices architecture, and cloud-native application design.
● Familiarity with CI/CD pipelines, containerization (Docker), and deployment automation is a plus.
● Excellent problem-solving and debugging skills.
● Ability to work in an Agile development environment and collaborate with cross-functional teams.
● Good communication and collaboration skills.
Data Governance Developer
About Kanerika
Who we are:
Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.
Awards and Recognitions
Kanerika has won several awards over the years, including:
CMMI Level 3 Appraised in 2024.
Best Place to Work 2022 & 2023 by Great Place to Work®.
Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.
NASSCOM Emerge 50 Award in 2014.
Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.
Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.
Featured as Top Data Analytics Services Provider by GoodFirms.
Working for us
Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.
Locations
We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).
What You Will Do:
As a Data Governance Developer at Kanerika, you will be responsible for building and managing metadata, lineage, and compliance frameworks across the organization’s data ecosystem.
Key Responsibilities:
- Set up and manage Microsoft Purview accounts, collections, and access controls (RBAC).
- Integrate Purview with data sources: Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.
- Schedule and monitor metadata scanning and classification jobs.
- Implement and maintain collection hierarchies aligned with data ownership.
- Design metadata ingestion workflows for technical, business, and operational metadata.
- Enrich data assets with business context: descriptions, glossary terms, tags.
- Synchronize metadata across tools using REST APIs, PowerShell, or ADF.
- Validate end-to-end lineage for datasets and reports (ADF → Synapse → Power BI).
- Resolve lineage gaps or failures using mapping corrections or scripts.
- Perform impact analysis to support downstream data consumers.
- Create custom classification rules for sensitive data (PII, PCI, PHI).
- Apply and manage Microsoft Purview sensitivity labels and policies.
- Integrate with Microsoft Information Protection (MIP) for DLP.
- Manage business glossary in collaboration with domain owners and stewards.
- Implement approval workflows and term governance.
- Conduct audits for glossary and metadata quality and consistency.
- Automate Purview operations using:
- PowerShell, Azure Functions, Logic Apps, REST APIs
- Build pipelines for dynamic source registration and scanning.
- Automate tagging, lineage, and glossary term mapping.
- Enable operational insights using Power BI, Synapse Link, Azure Monitor, and governance APIs.
Tools & Technologies:
- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog
- Experience in Microsoft Purview areas:
1. Label creation and policy management
2. Publish/Auto-labeling
3. Data Loss Prevention & Compliance handling
4. Compliance Manager, Communication Compliance, Insider Risk Management
5. Records Management, Unified Catalog, Information Barriers
6. eDiscovery, Data Map, Lifecycle Management, Compliance Alerts, Audit
7. DSPM, Data Policy
Required Qualifications:
- 4–6 years of experience in data governance or data management.
- Strong experience in Microsoft Purview and Informatica governance tools.
- Proficient in tracking and visualizing data lineage across systems.
- Familiar with Azure Data Factory, Talend, dbt, and other integration tools.
- Understanding of data regulations: GDPR, CCPA, SOX, HIPAA.
- Ability to translate technical data governance concepts for business stakeholders.
ROLE/SKILLS:
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Experience of theme design on the WordPress CMS is mandatory.
Skills and Qualifications
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
Note: Every front-end developer is expected to have a proficient knowledge of JavaScript, while most front-end developers should know jQuery.
- Good understanding of (Depending on the specific case, a developer should have the knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.)
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
Note: A UI/UX designer is expected to deliver finished resources for the developer to incorporate into the app. However, quite often a front-end web developer needs to make some small adjustments.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
- Good understanding of SEO principles and ensuring that application will adhere to them.
Our efforts are focussed on fortifying brands with their own dedicated Artificial Intelligence cloud, transforming their journey from end-to-end. Beginning at Ideation, navigating through Execution, right upto Analysis, every stage is backed by an adaptive AI framework.
Be it novices or experts, Our client helps all marketers navigate the ever-changing marketing landscape.
Its an intelligent system that accumulates the data, understands your target group's behavior with help of the data accumulated, creates the ad and targets at the right time with the right content, which means unique Ads for unique customers' relevance mapped on one to one basis.
Currently our solution is revolutionizing marketing for brands like Swiggy, Amazon, Rapido, HDFC bank, TATA AIG, Yes Bank, GoAir, Livspace, MPL Gaming, etc. with an average upside of about 50% to reductions(to current values brands hold) on CPL,CPI CPC, CPM and also resulting in significant enhancement in acquired LTV of customers.
testing
• and deployment, maintenance and improvement efforts
• Establish roadmap and architecture based on latest proven technologies and our
needs
• Lead & mentor engineers and demonstrate best engineering practices with the
team
• Lead the team to follow software development process including writing unit tests, •
performing code reviews, doing daily standups, setting OKRs and milestones, etc.
• Manage team priorities, deadlines and deliverables
• Write well-crafted, well-tested, readable, maintainable code
• Design and build core components of our backend infrastructure
• Stay on top of state-of-the-art technologies and apply them
• Be extremely hands-on. This is 80% coding + 20% management type of role.
• Experience in building & managing high performance teams
• Experience with Agile/Scrum development and deployment
• Prior experience with AWS, GCP, Azure, Digital Ocean, webservers like nginx.
• Sound knowledge on engineering KPIs and resource loading & utilization.
• Strong leadership skills; ability to influence without authority
Technologies:
Expert in Angular.JS, Python, Django ReactJS,
NodeJS (good to have)
CBs :
MongoDB, Postgres, Maria, MySQL, Firebase, RabbitMQ, Redis, Kafka, REST API Development, Micro services
Data Validation
Sales coordination with internal and external departments
Should have Excellent communication, sales, and customer service skills.
Hiring and training interns and ensuring staff meets their quotas and goals
Helping the sales team improve their productivity by contacting customers to arrange appointments and ensuring
• Develop and maintain all server-side network components
• Ensure optimal performance of the central database and responsiveness to front-end requests
• Collaborate with Frontend Developers on the integration of elements
• Working knowledge of socket programming
• Understand Facebook, Google, Twitter APIs
• Design customer-facing UI and backend services for various business processes
• Develop high-performance applications by writing testable, reusable, and efficient code
• Implement effective security protocols, data protection measures, and storage solutions
• Run diagnostic tests, repair defects, and provide technical support
• Document node.js processes, including database schemas, as well as prepare reports
• Recommend and implement improvements to processes and technologies
• Keep informed of advancements in the field of node.js development
• Extracting data from various social media and web via scraping or official API
Profile Requisites
• Bachelor's Degree in Computer Science, Information Science, or similar
• At least 4 years' experience as a node.js developer
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks
• Knowledge of frontend technologies such as HTML5 and CSS3
• Should have extensive experience with MongoDB
• Experience with a caching layer like redis
• Familiarity with Facebook, Google & Twitter APIs
• Familiarity with social media login and extracting data from authentication
• Experience with AWS services like SNS, SQS, EC2 instances, and Lambda
• Experience with Jenkins and Docker
• Familiarity with scraping from web and social media
• Familiarity with creation and working with proxies
• Proficient in unit testing framework like Mocha
• Experience in integrating 3rd party APIs
• Experience with elastic search would be great
• Superb interpersonal, communication, and collaboration skills
• Exceptional analytical and problem-solving aptitude
• Should be able to think of optimized solutions and scalable solution
Requirements:
- Retrieve Data from Databases
SSRS developers optimize SQL server queries to retrieve data efficiently and quickly. As
teams submit requests for different ways of doing things, SSRS developers work with them to find solutions that meet their needs.
- Design Data Solutions
To create and design best-practice data warehouse solutions that support business reporting tasks. This is achieved using different programs and software, such as Microsoft Excel, MS SQL Server, and Tableau.
- Create and Maintain Reporting Processes
To maintain a record of the different reporting processes in place. Evolve ways & means for a more effective data management.
- Resolve IT and Data Issues
- Provide Delivery Plans and Estimates for Projects
We are looking for an experienced JavaScript developer who is proficient with React.js Your
primary focus will be on developing user interface components and implementing them
following well-known React.js workflows (such as Flux or Redux). You will ensure that these
components and the overall application are robust and easy to maintain. You will coordinate
with the rest of the team working on different layers of the infrastructure. Therefore, a
commitment to collaborative problem solving, sophisticated design, and a quality
product are important.
Must have:
● Strong proficiency in JavaScript, including DOM manipulation and the JavaScriptobject
model.
● Thorough understanding of React.js and its core principles
● Experience with popular React.js workflows (such as Flux or Redux)
● Understanding of CSS pre-processing platforms, such as LESS and SASS
● Knowledge of CSS frameworks, (such as Material UI, Bootstrap)
● Knowledge of RESTful APIs
● Experience with common front-end development tools such as Babel, Webpack,NPM,
etc.
● Ability to understand business requirements and translate them into technical
requirements.
● Experienced with code versioning tools such as GIT
Good to have.
● Familiarity with newer specifications of ECMAScript
● Familiarity with modern authorization mechanisms, such as JSON Web Token
● Familiarity with Angular (non-mandatory)
Roles and responsibilities
● Developing new user-facing features using React.js.
● Building reusable components and front-end libraries for future use.
● Translating designs and wireframes into high-quality code.
● Optimizing components for maximum performance across a vast array of web-
capable devices and browsers.
Role: Erp ( KIWI )
Company: KOCH (https://www.kochind.com/" target="_blank">https://www.kochind.com)
Type: Permanent (Direct payroll)
Edu: Any Full time Graduates
Exp : 1 to 3 years
Job Location: Kundalahalli,Near Brookefield Hospital, Bangalore -560037
Job Description :
-
Bachelor’s degree in technology related field
-
Minimum of 1 + years Major ERP system experience
-
Functional / technical proficiency in designing, configuring and implementing in ERP System
-
Strong understanding of order management, billing, and ERP master data
-
Strong verbal and written communication ·
-
Strong analytical and problem-solving skills, critical thinking and innovation
-
Ability to work independently as well as in a team environment
-
Must be detailed-oriented.
-
Ability to develop repeatable development processes with supporting documentation.
-
Corrugated Industry Experience









