
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).

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PLZ NOTE MUST BE EXPERINCE IN marketing of Plastic Containers or packaging industry
1. Sr. Executive/ Asst Manager/ Manager- Marketing
Exp: 2 to 7 years in the marketing of Plastic Containers or packaging industry
Education: Bachelors in Engineering or BMS.
Skills: Communication Skills, Intermediate level of Excel & Presentation skills
CTC: 5 to 9 Lakhs
JD for Marketing
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Follow up on collections for overdue invoices
Checking the internal orders, supply management and resolving quality issues if any with QC team
Monitoring of decorative material.
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Developing new products
Collecting market information
Timely escalation of matters to top management for timely resolution.
Submission of MIS Reports
For this role, the candidate needs to support AX implementations, providing end user support and developing functional skill levels of AX. The role holder will own the gathering requirements and defining these user stories in collaboration with other team members.
Responsibilities
1. Day-to-day management of the Microsoft Dynamics AX environment, investigating / troubleshooting / resolving any issues
2. Create measured improvements in ERP Operational Health
3. Develop new applications in DAX and maintain the integrity of the DAX System through design and development efforts
4. Configure the production AX environment
5. Perform business requirements analysis and design.
6. Perform gap/fit analysis between Axapta functionality and organizational requirements
7. Document functional requirements and software designs
8. Assist internal/external teams in developing more extensive DAX Knowledge. Also works with other IT staff to
solve business problems
9. Work with end users, management and support staff to identify areas where new applications will solve business problems
10. Additional duties as assigned
Candidate requirements
• Bachelor’s Degree is required, preferably in Business, Accounting, MIS, Information Technology, or related
field
• 6 years of relevant ERP experience with a strong understanding of Microsoft Dynamics AX (in addition to degree or years of previous experience), preferably with a Dynamics AX certification
• 4 years of Experience with installation/configuration base components of AX: user groups, security, connections to databases, etc.
• Advanced understanding of Microsoft Dynamics AX functionality (order management, procurement, inventory management, fulfillment, manufacturing, financials)
• Advanced knowledge of features, configuration and support of AX
• Advanced knowledge of related technologies: Microsoft SQL Server database, Exchange, .NET, SharePoint Services, BizTalk Server
• Advanced proficiency with AX technology stack & development methodology
• Advanced proficiency with planning and implementation of AX system tests to ensure that functionality, configuration and data are as expected
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send your CV to anita at atgs dot co dot in
Its Hybrid , Might Involve night shifts
Hi,
Greetings from Coders Brain Technology Pvt. Ltd.
Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.
Location: Delhi
Client Name: Infogain
Position: Permanent with Coders Brain Technology Pvt. Ltd.
Experience: 4+ Years
Notice Period: Immediate or 15 days
Role: Dot Net Developer
- Must Have .NETdevelopers with experience on .NETCore, ORM tool any of (Linq/ Dapper/NHibernate), Restful service, Azure PaaS
• years of hands-on experience in developing .Net applications.
• Good understanding of coding standards
• Ability to work on applications from scratch, enhancements, defect fixes and releases.
Key Responsibilities:
- Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
- Develop and execute strategies for product listings, pricing, promotions, and inventory management.
- Build strong relationships with account managers across marketplaces and quick commerce platforms.
- Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
- Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
- Ensure smooth coordination of operations, from order fulfilment to returns management.
- Coordinate with the internal marketing team for content creation and marketing campaigns.
- Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.
Key Skills:
- Strong understanding of e-commerce and quick commerce ecosystems.
- Proven experience in managing multi-channel marketplace operations.
- Expertise in tools and strategies for marketplace sales optimization.
- Analytical mindset with proficiency in sales forecasting and performance tracking.
- Excellent negotiation and communication skills.
- Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.
Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.
Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.
We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.
Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.
We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.
Pre-requisites for the Role
1.Job ID-EMJR0120PS
- Primary skill:
- Java-spring boot-Hibernate
- Mysql
- CI/CD, Jenkins/Github (good to have)
- Junit/Mockito/testng
- Rest api
(Good to have)
Awards received in career
4.Years of Experience: 3-5 Years
- Location:(Hybrid)
- Position-19
- Budget- Max 14 LPA
- NP- Immediate
Job Responsibilities
- Design, build & test ETL processes using Python & SQL for the corporate data warehouse
- Inform, influence, support, and execute our product decisions
- Maintain advertising data integrity by working closely with R&D to organize and store data in a format that provides accurate data and allows the business to quickly identify issues.
- Evaluate and prototype new technologies in the area of data processing
- Think quickly, communicate clearly and work collaboratively with product, data, engineering, QA and operations teams
- High energy level, strong team player and good work ethic
- Data analysis, understanding of business requirements and translation into logical pipelines & processes
- Identification, analysis & resolution of production & development bugs
- Support the release process including completing & reviewing documentation
- Configure data mappings & transformations to orchestrate data integration & validation
- Provide subject matter expertise
- Document solutions, tools & processes
- Create & support test plans with hands-on testing
- Peer reviews of work developed by other data engineers within the team
- Establish good working relationships & communication channels with relevant departments
Skills and Qualifications we look for
- University degree 2.1 or higher (or equivalent) in a relevant subject. Master’s degree in any data subject will be a strong advantage.
- 4 - 6 years experience with data engineering.
- Strong coding ability and software development experience in Python.
- Strong hands-on experience with SQL and Data Processing.
- Google cloud platform (Cloud composer, Dataflow, Cloud function, Bigquery, Cloud storage, dataproc)
- Good working experience in any one of the ETL tools (Airflow would be preferable).
- Should possess strong analytical and problem solving skills.
- Good to have skills - Apache pyspark, CircleCI, Terraform
- Motivated, self-directed, able to work with ambiguity and interested in emerging technologies, agile and collaborative processes.
- Understanding & experience of agile / scrum delivery methodology
Job Description
As we continue to expand our Technology footprint, we’re looking to find ambitious, talented leaders who enjoy everything tech and want to work at an exciting confluence of tech and digital transformation.
In the profile, the IT Project Manager will be responsible for planning of technology projects, managing our team of IT professionals, interacting with clients and architecting solutions to meet their requirements and the execution of all technology-related tasks and initiatives.
The successful candidate will also be the liaison with our teams in Hyderabad and US/Canada in order to ensure the successful delivery of projects.
Responsibilities include building project plans, allocating tasks, and setting milestones, and overseeing project execution.
- Create & manage project plans
- Define project schedules, allocate resources and monitor progress
- Align project objectives with company goals, and make sure the project team is clear on objectives
- Help project team with the design and development of tasks
- Lead process of issue identification and resolution
- Monitor and manage scope alongwith documentation Manage all documentation
- Foster partnership with customers/stakeholders/sponsors
Key requirements
- B.Tech in Computer Applications, IT, MCA or related field is a must
- At least 3 years of supervisory experience in managing teams
- Clear thought process, planning and forecasting skills will be required
- Excellent Verbal and written communication skills
- Prior experience of working with a digital agency/IT Services firm is a +
- Experience of US/North America projects in addition to India is a +
Responsibilities
- Take ownership of copywriting function within the content marketing team and manage it to a very high standard
- (Write and edit) crisp and engaging ad copies and video scripts for search, social media, YouTube, and Product marketing activities
- Demonstrate a clear understanding of campaign objectives, offer creative ideas, and devise strategies to achieve them
- Understand target audience personas and their preferences to create engaging journeys that encourage interaction with the website, are forward-thinking, and are in line with current trends.
- Review copy, lead campaign, and copy ideation, continually improve quality of writing, and ensure all-around consistency (style, tone, fonts, and images) in the communication across channels.
- Analyze campaign performance in conjunction with members of other marketing teams to set benchmarks and continually streamline copywriting practices for enhanced quality and business outcomes.
- Convert the creative brief into a coherent, cohesive and compelling communication concept development and its translation to campaign idea/script/copy.
- Collaborate with talented team of creatives to gain deeper understanding on messaging front to storyboard campaign and develop multiple variations for creative testing.
- To Provide deputy support to the Creative Head
- To craft witty and impactful copy for individual deliverables, with a cogent call to action and ensure synergy with campaign goals
- To craft and supervise concise corporate and B2C communications and PR initiatives, including mailers and posts.
- Write effective and grammatically correct copy for target audience from conceptualization to
final execution.
- To guard the Literal Brand Tonality, as a second to the marketing team.
- Stay on top of current industry trends and happenings to use that as an opportunity to create campaigns. Think out of the box but still be relevant.
Requirements
- 6-9 years of professional copywriting experience in creative solutions for digital services with strong portfolio of Creative Concept Solutions and it's translation to script/copy.
- Proven expertise as a Content Writer, Copywriter, or a similar role
- Experience managing multiple projects, with the ability to switch from one to the other seamlessly and adhere to deadlines.
Job Title: Go Developer (Remote)
Job Description: Backend Engineer (GO Developer)
Remote Working | Engineering Team | Full-time
Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform?
Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills?
If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization!
The Impact you will create in the Job:
Build campaign generation services which can send app notifications at a speed of 10 million a minute.
Dashboards to show Real time key performance indicators to clients.
Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds.
Leverage the power of Kubernetes to maintain clusters running inside VPC's across the world.
Building highly available & horizontally scalable platform services for ever growing data.
Use cloud-based services like AWS Lambda for blazing fast throughput & auto scalability.
You will build backend services and APIs to create scalable engineering systems.
As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
Identify and improvise areas of improvement through data insights and research.
What we look for?
3-6 years experience in developing high scale internet applications/API based services.
Worked with GoLang as a primary language
Experience with High scale real time architectures
Experience with queueing systems like RabbitMQ, Kafka etc
Experience with Elasticsearch would be a plus
Having hands on experience with Kubernetes would be a plus.
Understanding of SMTP protocol would be a plus
Experience with MTA will be an added advantage.
Very strong analytic and problem-solving skills.
Enjoys working at solving challenges that come with developing real time high scale applications.
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You’ll spend time on the following Developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance. Write maintainable/scalable/efficient code. Contributing in all phases of the development lifecycle. Continue to innovate and build solutions to support business growth and launch new features. Object-Oriented Analysis and design using common design patterns. Given a fuzzy product requirement, work with other stakeholders, product to understand & refine the requirements and change them to tech requirements Work in a cross-functional team, collaborating with peers during entire SDLC. Managing the developed applications and live support.
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We’re Excited About You If You Have Excellent coding skills in Java/J2EE Strong problem-solving skills, data structures and algorithms. Have experience in building and maintaining large scale web applications in service-oriented architecture. Good Understanding of Java 8 with proven hands-on skills Experience in Spring Framework - Spring Boot, Spring Data, Spring REST Experience in Spring Reactive Good understanding of SQL and MYSQL Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Understands version control branching strategies Understands different major language paradigms (object oriented / functional /reactive) Understanding of AWS is a plus Can reason about complexity of algorithms (time and space) Can debug code at ease and ensure quality code is produced Good verbal and written communication skills
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