Cutshort logo
Thinksys Software logo
Call Quality Analyst
Call Quality Analyst
Thinksys Software's logo

Call Quality Analyst

Harshita Saxena's profile picture
Posted by Harshita Saxena
2 - 10 yrs
₹2L - ₹5L / yr
Pune
Skills
Quality audit

Position: Call Quality Analyst

 

Monitoring Calls:

 

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

 

Quality Assessment:

 

  • Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
  • Feedback and Coaching:
  • Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
  • Offer coaching and training to help agents enhance their skills and meet quality standards.
  • Reporting and Documentation:
  • Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
  • Generate regular reports on individual and team performance for management review.
  • Root Cause Analysis:
  • Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
  • Compliance and Policy Adherence:
  • Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
  • Process Improvement:
  • Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
  • Training and Development Support:
  • Assist in the development and delivery of training materials and programs for call center agents.
  • Conduct refresher training sessions on specific skills or areas identified for improvement.
  • Quality Assurance Metrics:
  • Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
  • Monitor and analyze performance metrics to ensure they align with organizational goals.
  • Stakeholder Communication:
  • Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

 

Qualifications:

 

  • Minimum 2 years of experience as a Call Quality Analyst.
  • Previous experience in a call center or customer service role is often preferred.
  • Strong analytical skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using call monitoring software and tools.
  •  Knowledge of industry-specific regulations and compliance standards (if applicable).


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Thinksys Software

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

ThinkSys, an award-winning technology company, is a leading provider of Software Development, QA and ITservices. Based in Sunnyvale, CA and offices in NOIDA, India. ThinkSys serves clients worldwide.We have been recognized among the fastest growing private companies in the US (Inc5000 2016), the "Most Exciting"​ companies in Asia(Red Herring Asia 100) & the "Best Emerging Software Company in Delhi NCR (India) "​. ThinkSys delivers a wide variety of comprehensive end-to-end services that combine power, functionality, and reliability with flexibility, agility, and usability.
Read more

Connect with the team

Profile picture
Afifa K

Company social profiles

N/A

Similar jobs

Recruit Square
Priyanka choudhary
Posted by Priyanka choudhary
Bengaluru (Bangalore)
3 - 10 yrs
₹6L - ₹20L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+4 more

Responsibilities:


Design, develop, and maintain high-quality software solutions using programming languages such as Java.

Implement backend services using frameworks like Spring Boot and frontend interfaces using frameworks like React.

 Apply deep knowledge of algorithms and data structures to solve complex problems efficiently.

 Optimize code for performance, scalability, and reliability.

 Work with SQL and NoSQL databases to design, implement, and manage data storage solutions.

 Ensure data integrity and optimize database queries.  Leverage open-source tools and frameworks to develop scalable and maintainable solutions.

 Stay updated on the latest trends in open-source technologies.

 Utilize Linux systems for development and deployment.

 Automate and streamline processes using Linux tools and scripts.

 Develop and maintain mobile applications that align with user requirements and business goals.

 Collaborate with cross-functional teams to ensure seamless integration with backend systems.

 Work closely with product managers, designers, and other engineers to bring ideas to life.

 Participate in code reviews, testing, and debugging to ensure high-quality deliverables.

Qualifications and Skills:

 Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Mathematics, Physics, or a related discipline.

 Strong knowledge of algorithms and data structures.

 Proficiency in at least one programming language, preferably Java.

 Hands-on experience with backend frameworks like Spring Boot and frontend frameworks like React.

 Familiarity with SQL and NoSQL databases.

 Solid understanding of Linux systems and tools.

 Experience developing mobile applications is highly desirable.

 Strong problem-solving skills and ability to work in a fast-paced environment.

Read more
CeMent Digital Pvt Ltd
at CeMent Digital Pvt Ltd
1 recruiter
Nirali Suthar
Posted by Nirali Suthar
Ahmedabad
0 - 1 yrs
₹2L - ₹3L / yr
skill iconJava
JSP
Servlets
Object Oriented Programming (OOPs)

Roles and Responsibilities:

  • Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
  • Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
  • Transform business and design needs into innovative products.
  • Drive all projects to completion within deadlines.
  • Perform thorough testing to find issues ahead of time.
  • Engineering software needs more precise analysis & coding skillset
  • Enhance skillset by working with fortune 500 clients
  • Interacting with internal team.

Qualifications :

  • B.E in computer science or related fields.
  • Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
  • Ability to work at the tactical and strategic levels of IT initiatives.
  • Impressive hands-on experience in Java, database(Oracle), OOPS, Java Swing, Javafx.
  • Self-Motivated, flexible & Innovative.
Read more
Bengaluru (Bangalore)
4 - 7 yrs
₹10L - ₹45L / yr
skill iconPython
skill iconDjango
skill iconFlask
skill iconAmazon Web Services (AWS)
skill iconNodeJS (Node.js)
+1 more
RESPONSIBILITIES
The Senior Software development engineer core responsibilities include technically leading a
small team of software development engineers along with writing code in a highly modular,
scalable, maintainable, unit tested platform. You will be working in a fast-paced, agile, dynamic
work environment that has an immediate business impact.

MUST HAVE
● You have 5-7 years of relevant Industry experience.
● You have experience in technically leading a small team of highly motivated engineers,
in guiding them in understanding of requirements, in architecture/design (high level/low
level) of the applications, in best coding and QA practices, in reviewing their software
artefacts.
● You are a rockstar programmer/coder - should be able to convert requirements/design
into code fluently.
● You have a strong concept in design principles, patterns.
● You have good experience in Linux OS.
● You have a solid foundation in computer science, with strong competencies in data
structures, algorithms and software design.
● Have a penchant for solving complex and interesting problems.
● Worked in startups like environment with high levels of ownership and commitment.
● BTech, MTech or PhD in Computer Science or related Technical Discipline - preferably
from premier Engineering colleges.
● Good skills to write unit & integration tests with reasonable coverage of code &
interfaces.

NICE TO HAVE
● Knowledge of databases, Cloud, preferably AWS
● Experience in Python, Python frameworks and libraries, and NodeJS.
Read more
ERUDITUS Executive Education
Payal Thakker
Posted by Payal Thakker
Remote only
3 - 10 yrs
₹15L - ₹45L / yr
skill iconDocker
skill iconKubernetes
Apache Kafka
Apache Beam
skill iconPython
+2 more
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
 
 
As a data engineer at Emeritus, you'll be working on a wide variety of data problems. At this fast paced company, you will frequently have to balance achieving an immediate goal with building sustainable and scalable architecture. The ideal candidate gets excited about streaming data, protocol buffers and microservices. They want to develop and maintain a centralized data platform that provides accurate, comprehensive, and timely data to a growing organization

Role & responsibilities:

    • Developing ETL pipelines for data replication
    • Analyze, query and manipulate data according to defined business rules and procedures
    • Manage very large-scale data from a multitude of sources into appropriate sets for research and development for data science and analysts across the company
    • Convert prototypes into production data engineering solutions through rigorous software engineering practices and modern deployment pipelines
    • Resolve internal and external data exceptions in timely and accurate manner
    • Improve multi-environment data flow quality, security, and performance 

Skills & qualifications:

    • Must have experience with:
    • virtualization, containers, and orchestration (Docker, Kubernetes)
    • creating log ingestion pipelines (Apache Beam) both batch and streaming processing (Pub/Sub, Kafka)
    • workflow orchestration tools (Argo, Airflow)
    • supporting machine learning models in production
    • Have a desire to continually keep up with advancements in data engineering practices
    • Strong Python programming and exploratory data analysis skills
    • Ability to work independently and with team members from different backgrounds
    • At least a bachelor's degree in an analytical or technical field. This could be applied mathematics, statistics, computer science, operations research, economics, etc. Higher education is welcome and encouraged.
    • 3+ years of work in software/data engineering.
    • Superior interpersonal, independent judgment, complex problem-solving skills
    • Global orientation, experience working across countries, regions and time zones
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read more
Menu Cart Pvt Ltd
at Menu Cart Pvt Ltd
1 recruiter
Pratik I
Posted by Pratik I
Remote only
1 - 3 yrs
₹6L - ₹10L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconJavascript

You’ll be responsible for building APIs for a progressive web app. You must know Node.js, Express.js, Mongo.db, and basic Github.

 

Expectations:

  • Design and develop REST API modules.
  • Good experience in building and testing API’s and integrating them.
  • Assuring the complete stack is designed and built for speed and scalability.

 

Your Requirement:

  • Must know Node.js, Express.js, Mongo.db, and basic Github.
  • 1-3 years of backend experience.
  • Previously worked on similar projects (e commerce, food delivery, etc).
  • Logical and problem solver.
  • Optimized and clean code

 

Good to have:

  • Worked on Payment Gateways
  • Worked with food tech or similar projects

 

Hiring Process:

  • Round 1 - Task based on backend technologies
  • Round 2 - Task review and technical round

 

 

Responsibility:

  • Complete the goal without missing any deadlines.
  • Compensated on feature or hourly basis.

 

About Menu Cart Private Limited

We are a high growth startup currently experimenting in stealth. We are solving food delivery related problem with gamification features.

Read more
Cloud infrastructure solutions and support company. (SE1)
Cloud infrastructure solutions and support company. (SE1)
Agency job
via Multi Recruit by Ranjini A R
Bengaluru (Bangalore)
4 - 8 yrs
₹28L - ₹36L / yr
SQL
skill iconPython
skill iconR Programming
AI Engineer
Set up
+3 more
  • Set up, manage, automate and deploy AI models in development and production infrastructure.
  • Orchestrate life cycle management of AI Models
  • Create APIs and help business customers put results of the AI models into operations
  • Develop MVP ML learning models and prototype applications applying known AI models and verify the problem/solution fit
  • Validate the AI Models
  • Make model performant (time and space) based on the business needs
  • Perform statistical analysis and fine-tuning using test results
  • Train and retrain systems when necessary
  • Extend existing ML libraries and frameworks
  • Processing, cleansing, and verifying the integrity of data used for analysis 
  • Ensuring that algorithms generate accurate user recommendations/insights/outputs
  • Keep abreast with the latest AI tools relevant to our business domain
Job Qualifications
  • Bachelor’s or master's degree in Computer Science, Statistics or related field 
  • A Master’s degree in data analytics, or similar will be advantageous.
  • 3 - 5 years of relevant experience in deploying AI models to production
  • Understanding of data structures, data modeling, and software architecture
  • Good knowledge of math, probability, statistics, and algorithms
  • Ability to write robust code in Python/ R
  • Proficiency in using query languages, such as SQL
  • Familiarity with machine learning frameworks such as PyTorch, Tensorflow and libraries such as scikit-learn
  • Worked with well know machine learning models ( SVM, clustering techniques, forecasting models, Random Forest, etc.)
  • Having knowledge in CI/CD for the building and hosting the solutions
  • We don’t expect you to be an expert or an AI researcher, but you must be able to take existing models and best practices and adapt them to our environment.
  • Adherence to compliance procedures in accordance with regulatory standards, requirements, and policies. 
  • Ability to work effectively and independently in a fast-paced agile environment with tight deadlines 
  • A flexible, pragmatic, and collaborative team player with an innate ability to engage with data architects, analysts, and scientists.







Read more
Virtusa
Remote only
5 - 9 yrs
₹12L - ₹13L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
TypeScript
skill iconJava
Experience – 5 - 9 Years
Basic Skills/Qualifications

• Master’s/Bachelor’s degree in Computer Science, Computer Engineering (BE/MCA/BCA)
• 5-9 years of strong software design and development experience and building and administering large-scale distributed applications
• Strong communication skills
• Agility and quick learner
• Understanding of the Software development lifecycle
• Good Analytical and problem-solving skills
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Should have a high level of energy working as an individual Contributor and as a part of Team.
• Ability to think out of the box and questioning everything


Technical Skills (Hands On)

• Apply Server-side software development expertise, to design, develop and implement horizontally scalable components with the ability to handle large transaction and query volumes with following experience :

• Backend - NodeJS, Server-Side Events (SSE)
• Programming languages - Typescript, JavaScript
• API – REST, GraphQL
• Databases – MySQL, PostgreSQL
• Additional useful programming languages – Java, Scala
• CI/CD experience with:
• Git/TFS, Containers, Ansible
• Test Driven Development (TDD)
• Real-time or near real-time data pipelines
• BPMN 2.0 (Camunda)
• Knowledge of Design Thinking
• Experience working in short agile release cycles
• Enterprise grade development best-practices for end-to-end interoperability and integration
• Design with operational requirements, and support challenges in perspective
Read more
K12 Techno Services
at K12 Techno Services
1 video
7 recruiters
Manisha Kushwaha
Posted by Manisha Kushwaha
Bengaluru (Bangalore)
3 - 15 yrs
₹4L - ₹15L / yr
skill iconReact.js
skill iconHTML/CSS
skill iconJavascript

Senior Frontend Developer || CSS, HTML, JavaScript, React.js|| 3+ years exp 

·         Minimum 3+ years of relevant experience

·         3+yrs Exp in React.js (Mandatory)

·         Traits & culture: Entrepreneurial & willing go the extra mile.

·         Strong knowledge and experience in HTML, CSS, and JavaScript is a must.

·         Experience developing front-end interfaces by leveraging modern development libraries and tool chains like React, Webpack, etc...              

·         Deep understanding of DOM, Rendering and how the browser works.

·         Experience building web-based user interfaces for mobile and desktop.

·         Experience in writing modular and reusable code.

·         Solid understanding of software development methodologies and processes.

·         Experience in building fast, fluid, beautiful user experiences and driving growth in consumer websites and web applications.

·         You are generally curious/interested in tech, motivated, creative/entrepreneurial, energetic, humble and hard-working

·         Most important - willing to go that extra mile to get the work done.

·         Bonus points for experience working on Node.js :)

Location: Whitefield,Bangalore 

 

Working days: Mon - Sat (2nd & 4th Sat off) 

Note: Its a work from office

Read more
Artificial Learning Systems
Kolkata
8 - 10 yrs
₹8L - ₹30L / yr
MS SharePoint
skill iconHTML/CSS
SharePoint 2010
SharePoint 2013
JavaScript/JQuery
Sr SharePoint Developer [8-10 Years] Designs, develops, documents, maintains, and provides portal customizations using SharePoint 2010/2013 Enterprise, SharePoint Designer, InfoPath, and other available tools to provide configuration of SharePoint’s native features. Implements solutions, in part or in whole, from full applications built completely within the SharePoint platform and assists implementing best use of web technologies in no-code solutions (Master Pages, HTML, CSS, JavaScript etc.) Implements out of the box (OOTB) SharePoint capabilities such as custom site solutions, custom web parts, design templates and custom content types. Maintains and enhances existing InfoPath forms as well as implements new forms as requested. Provides SharePoint administration, development, customization, system documentation, and support of customer requests through customer’s governance process. Designs, develops and implements new methods and procedures of the technical solution that meets the requirements of SharePoint-based projects. Designs may involve major and highly complex systems and architectures. Manages SharePoint permissions, analyzes and reports upon SharePoint usage and activity. Implements regular reviews, maintenance, management and configuration of SharePoint accounts and sites. Recommends solutions, establishes business case, and assists project manager and others in building acceptance of new proposed program modifications, methods, and procedures SKILLS REQUIRED:  CSS 3, HTML 5, JavaScript, jQuery, C#.NET, ASP.NET  Microsoft SharePoint Server 2010 and 2013 (Or Higher)  Microsoft SQL Server 2008 (Or Higher)  Microsoft SharePoint Designer 2013  Microsoft Visual Studio 2013 (Or Higher)  Familiarity with Agile development processes  Good analytical and problem-solving skills for design, creation and testing of programs  Good communication skills to interact with team members, support personnel, and provide technical guidance and expertise to customers and management  Ability to work in a self-directed work environment as well as a team environment SKILLS DESIRED / ADVANTAGE:  Experience in SharePoint Online and other Office 365 products.  Experience in JSOM, CSOM and SharePoint Online REST APIs  Experience in Microsoft Azure - Azure Active Directory and WebApps  Experience in Single Sign On concepts (like SAML 2.0, OpenID Connect and WS-Federation)
Read more
Scapic
at Scapic
6 recruiters
Kishore GK
Posted by Kishore GK
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹8L / yr
Marketing
Search Engine Optimization (SEO)
Content Writing
Copy Writing
Growth Hacking
+3 more
🔥 At Scapic, we are building a dead simple platform to power Virtual and Augmented reality content. To that, we work with some of the biggest enterprises across India, and USA. We are looking for an ambitious growth hacker to own the marketing funnel for our company. Working directly with the company founders and our director of sales, you’ll have the creative freedom to build, run, and optimize marketing experiments and campaigns from the ground-up. You will be responsible for attracting site traffic, converting that traffic into leads, and nurturing those leads into clients, the latter of which the sales team will help you achieve. As an ideal candidate, you: - Build and manage a content and editorial calendar that attracts our target markets (including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.). - Optimize our marketing campaigns and lead nurturing processes through email, content, and social channels. - Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers. - Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, etc. - Take ownership of the entire marketing portfolio and – from a data-driven perspective – propose new experiments, campaigns, or channels to increase qualified top-of-funnel leads. Requirements: - Past experience in digital marketing - Solid writing skills - Excellent communicator and creative thinker - Ability to use data to inform all decisions - Self-starter/entrepreneurial spirit Bonus: - Experience working with a B2B SaaS company - Experience with paid acquisition channels We're a Y Combinator & Facebook School of Innovation company, and have won numerous awards for the work we've been on. This is probably the most exciting phase of our journey thus far, and we're looking for passionate growth hacking folks out there. We are looking for an ambitious, hard-working and skilled relationship builder to be an integral part of our growing team.About the Role- plan, design, implement and analyze experiments across various channels to help us launch new cities across the globe - design and implement our strategies for growth marketing, analytics, PPC, SEO, social, and conversion rate optimization - leverage SEO and social networks to expand content reach and grow our community - analyze all aspects of our conversion funnel to identify and prioritize opportunities to improve various funnel metrics - systemize campaign monitoring, management and ongoing testing. Determine the set of tools, automation and processes needed to scale analytics with business growth- Write key pieces of content that reflect the DNA of Scapic across written, visual and other mediums as found apt. About You You are a creative, curious, technical generalist that gets stuff done. You are passionate about the customer experience. You love food and want to build the future of dining.You’re impact driven and love seeing results of your work reflected in the data. Data is your core competency and you’re able to offer a data-driven perspective on new ideas and key strategic decisions that will accelerate growth
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos