
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).

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Software Development Engineer III (React Native)
Experience: 7+ years
About Wekan Enterprise Solutions
Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability
requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.
Job Overview
We are seeking an experienced and passionate Mobile Software Development Engineer (SDE-3) with expertise in React Native. In this senior role, you will lead efforts to modernize legacy applications and develop new, high-performance mobile applications for large enterprise
clients and growth-stage startups. You will play a key role in mission-critical projects, working closely with business stakeholders, customer technical teams, and MongoDB Solutions Architects.
The ideal candidate will have strong technical leadership, system design expertise, and a track record of mentoring junior engineers. You will thrive in a fast-paced environment, driving the delivery of scalable, high-quality mobile applications.
Location - Chennai or Bangalore
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● 7+ years of experience in mobile application development, with at least 3+ years of hands-on experience working with React Native and TypeScript.
● Proven experience building high-performance mobile applications for
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● Solid understanding of mobile architecture, component design, and system performance optimization, with hands-on experience in testing, debugging, and performance tuning.
● Expertise in integrating RESTful APIs, third-party SDKs, and cloud services into mobile applications.
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● Experience with native mobile development (e.g., Swift for iOS, Kotlin/Java for Android).
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· High end ownership of the deliverables.
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Good Exposure in RPA/Blue Prism
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• Good Communication skills
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Excellent 2 years Hand on experience on Big data, ETL Development, Data Processing.
We are seeking a dynamic and motivated Business Development Executive to join our team and drive sales for our e-commerce agency in the USA market during night shifts. The ideal candidate should have a proven track record in business development, a deep understanding of the e-commerce industry, and be willing to work during USA night hours.
Key Responsibilities:
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6. Sales Presentations: Create and deliver compelling sales presentations and proposals that highlight the benefits of our services.
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Benefits:
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Schedule:
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Education:
Bachelor's (Preferred)
Experience:
Business development: 1 year (Required)
Language:
English (Required)
Work Location: In person
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4 to 12 years of experience in IT Industry with 3+ years of expereince in Java, microservices skills


key requirements-
• 8+ years professional experience in commercial or web-scale system software development and delivery Strong analytical skills
• 5+ years Experience in building micro services, WebAPIs using Python, Django, Angular, JavaScript, Node.js, XML, PHP, PostgreSQL
• 2+ year hands-on Azure experience.
• Experience in handling messages through distributed system (SOA Architecture)
• Date store - MySQL, PostgreSQL, Redis etc
• In-depth hands on technology experience in the following areas:
- Strong in Object Oriented Programming concepts
- Experience in developing software using PHP, Python, Django, CI/CD pipeline
- Experience in Test driven development using NUnit, mocking framework
- Database - ORM and PostgreSQL, Redis
- Mobile application development and architecture aware
- Client/server - Networking, multithreading
- Deployment - Docker, Kubernetes
- Understanding of Cloud concepts, cloud deployments
- In depth understanding of IIS, security, Web API
- Working knowledge of Azure
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- REST, JSON, JSON Schema
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- Internet services, Windows Services, Security
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Education
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