Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
Shubham Vishwakarma
Full Stack Developer - Averlon
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Experience: 0 to 3 Years
Annual CTC: ONR : 1.5 LPA - 3 LPA
**Required Knowledge and Skills:**
- Basic understanding of income tax laws and regulations.
- Familiarity with the filing of income tax returns and audit reports.
- Knowledge of TDS-TCS returns and related compliances.
- Proficiency in using accounting software and tax filing tools.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Proficiency in MS Office (Word, Excel, Outlook).
**Qualifications:**
- Bachelor’s degree in Accounting, Finance, Commerce, or a related field.
- Prior experience or internships in a similar role will be an advantage.
- Professional certifications (e.g., CA Inter, CPA) will be a plus but not mandatory.
- Excellent communication and interpersonal skills
- Presentable personality and ability to handle clients confidently
- Open to stretch and working in a start-up/ed-tech environment
- Immediate joining required
- Age: Below 32 years
Benefits to Highlight for Candidates:
- Be part of a fast-growing ed-tech company with a positive and unique culture (refer to our LinkedIn, Glassdoor, and website for more details).
- Attractive incentive structure based on performance.
- No field sales (door-to-door). Leads are provided to counselors to connect with clients.
- Significant career growth opportunities, with high performers moving into team management roles within 1-2 years.
- Flexibility for relocation to other offices (Bangalore, Delhi, Hyderabad, Chennai) based on tenure and performance.
Network Administrator
Are you a fun-loving and passionate individual about technology? Are you ready to build a career that enhances your skills?
Then, we are the right choice for you.
We are seeking a results-oriented Sr. Network Administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers.
To ensure success as an IT Administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures.
Desired roles & responsibilities:
- Expertise in DNS, VMware Workstation, multiple OS installation & RAID configurations.
- Excellent understanding of Networking & Firewalling concepts.
- Well versed with various IT Infrastructure technologies/ concepts such as LAN & WAN protocols, VPN Technologies (IPSEC, SSL), Leased Line Connectivity, DNS, DHCP, ISP Setup, TCP/ IP, IP architecture, Network Management System (NMS), VLANs, Structured Cabling Design, Anti-Virus Server (Mail Scanning/ Gateway Scanning/ Server/ Clients Scanning) Setup and Wire Less LAN concepts.
- Expertise in Active Directory Configuration and Group Policy Management. FSMO Roles, DNS Zones, Replications, etc.
- Experienced in Single sign-on configurations using Active Directory Federation Services (ADFS) and Azure AD.
- Good understating of PKI infrastructure and experience in Active Directory Certificate Services administration.
- Administration knowledge on Anti-Virus Management
- Firmware up-gradation and tuning, hardening the servers.
- Manage local hardware inventories.
- Assist network architects with the design of network models whenever needed.
- Good hands-on experience on Sophos/CyberRom/SonicWALL/FortiGate/FortiNet Firewall and configuration. well versed with NAT Rules in Firewall and Direct the installation of both the software and hardware components of firewalls along with other portions of security infrastructure. They also configure firewalls for usage, manage their day-to-day operations, and perform regular maintenance through upgrades and patches.
- Applying operating system updates, patches, and configuration changes.
- Expertise in Firewall design, building, and managing the security infrastructure of information technology (IT) systems. They are expected to be proficient in all aspects of ITIL (i.e. Incident Management, Service Request Management, Change Request Management, Problem Management, Disaster Response, etc.).
- Windows Server environment administration and support.
IT Administrator Requirements:
- Bachelor's degree in computer science, information technology, information systems, or similar.
- Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
- Extensive experience with IT systems, networks, and related technologies.
- Good knowledge of best practices in IT administration and system security.
- Exceptional leadership, organizational, and time management skills.
- Strong analytical and problem-solving skills.
- Good interpersonal and communication skills.
Job Summary:
We are seeking a passionate and detail-oriented Manual and Automation QA Tester to join our growing team. You will play a critical role in ensuring the quality and functionality of our online applications through a combination of manual and automation testing methodologies. In this role, you will be responsible for identifying and reporting bugs, ensuring a seamless user experience, and contributing to the overall success of our platform.
Designation: Sr. Quality Analyst
Roles & Responsibility:
● Develop and execute test plans and test cases to ensure software quality and functionality
● Conduct manual and automated testing, identifying and documenting defects and issues
● Collaborate with developers and other QA team members to identify, reproduce, and resolve defects
● Identify, prioritize, and report defects and issues to the development team
● Develop and maintain automated test scripts to improve testing efficiency
● Perform regression testing to ensure that new features and changes do not negatively impact existing functionality
● Continuously improve the testing process through the use of new testing tools, methodologies, and best practices
● Provide regular reports on testing progress and results to management
● Mentor and train other team members in manual and automation testing techniques
● The ideal candidate will have experience with both manual and automation testing methodologies and tools.
Required Technical skills:
● 5-8 years of experience in the software quality field
● At least 1 year of experience working in the eCommerce domain
● Understanding of existing QA best practices and methodologies to design, implement and automate processes
● Good knowledge in Scrum/Agile methodologies and QA Automation processes in SDLC
● Familiarity with defect & test management tools like ClickUp, Jira, GitLab, and Trello.
● Familiarity with version control tools such as Git, GitHub, and Bitbucket.
● Effective team and subordinate management skills.
● Excellent project time reporting and management capabilities.
● Ability to explain technical matters to non-technical people and propose solutions
● Strong analytical and problem-solving skills with great attention to detail.
● Excellent communication and collaboration skills to work effectively with cross-functional teams.
● Ability to work independently and prioritize tasks to meet project deadlines.
The Benefits
● Service recognition awards.
● Market-leading pay rates
● Regular social and team-building activities.
● Maternity & Paternity Benefits
● Medical Insurance Benefits
About Us
Hexpress Healthcare Softech is a leading IT healthcare services provider based in Vadodara. We belong to the same group as Hexpress Healthcare Limited, a leading online healthcare provider based in London. We supply patients with health solutions and medical advice across multiple countries worldwide, continuously expanding into new markets. We were the first to provide an online consultation and prescription service, allowing our customers to safely order and receive medication from their homes. The Hexpress Healthcare group incorporates trusted brands such as HealthExpress, euroClinix and 121doc.
Hexpress Healthcare has been at the forefront of innovation in the e-health sector since our launch. Patient safety has always been one of our top priorities to guarantee service excellence. We combine excellent industry expertise with technical know-how and work closely with several medical and data protection regulators.
We have always set ourselves apart through the quality of our service. All our staff are extensively trained in best practices, ensuring effectiveness, efficiency and professionalism when dealing with sensitive information. Hexpress is proud to work with a highly professional and fully trained team
Company: https://www.hexpresshealthcare.co.in/
Work Days & Time: Monday to Friday – 11 AM to 8 PM (IST)
Company Name: Nyumi (Ikaria Wellness Pvt Ltd)
Website: www.nyumi.com
Company Profile: Nyumi is an innovative health and wellness D2C start-up, with a mission to create a healthier, happier world. Nyumi focuses on everyday wellness for women. The team is ex-HBS, IIM-A, Nykaa, WeWork, Headspace, Zomato, MullenLowe Lintas and Microsoft.
About the founder: Ananya Kejriwal has an MBA from Harvard Business School and a BS in Engineering from Olin College of Engineering. She is an experienced product lead with a passion for bringing design thinking and technology to consumer products, having worked at Microsoft and Headspace in the US.
E-commerce Lead:
Roles and Responsibilities:
- Developing the strategic direction for leading marketplaces like Amazon, Nykaa, and others.
- Accountable for achieving bottom line results and maximizing Return on Advertising Spend (ROAS).
- Expertly managing Amazon Marketing Services (AMS) and driving paid and non-paid initiatives across the platform.
- Mentoring the team to optimize accounts and achieve monthly targets efficiently.
- Performing comprehensive data analysis for weekly and monthly meetings to drive actionable insights.
- Overseeing internal budgets within the company and external budgets with clients.
- Collaborating with cross-functional teams including design, sales, creative, advertising, logistics, marketing, and other departments dedicated to the same client account, ensuring high-quality deliverables and meeting client needs.
- Facilitating seamless communication between key clients and internal teams.
- Negotiating contracts with clients and setting performance timelines.
- Cultivating strong relationships with existing clients and actively pursuing new client opportunities.
Qualification:
• 4-8 years of Experience of direct response & E-commerce experience in an integrated, multi-channel marketing environment
Location: Mumbai
Javascript· Oracle CPQ Configuration/BML Development knowledge to meet documented business process requirements.
· Develop and support Configuration, Commerce, integrations, reports, workflow, BML and custom development in a CPQ environment.
· Working knowledge on complex product hierarchy and pricing models
· Expertise in BOM, Integrations
· Good knowledge in REST APIs, CSS, Java Script (CPQJS APIs) and XSL.
· Experience in handling CPQ Migrations and release upgrades.
· Better understanding of CPQ best practices and addressing performance related issues.
· Should be able to troubleshoot and resolve the system issues
· Playing a critical role in testing, evaluating and delivering high quality end product.
· Sound knowledge in Quote to Cash process.
testing
Good knowledge of Informatica ETL, Oracle Analytics Server
Analytical ability to design warehouse as per user requirements mainly in Finance and HR domain
Good skills to analyze existing ETL, dashboard to understand the logic and do enhancements as per
requirements
Good communication skills and written communication
Qualifications
Master or Bachelor degree in Engineering/Computer Science /Information Technology
Additional information
Excellent verbal and written communication skills
Data ScienceWe are a nascent quantitative hedge fund led by an MIT PhD and Math Olympiad medallist, offering opportunities to grow with us as we build out the team. Our fund has world class investors and big data experts as part of the GP, top-notch ML experts as advisers to the fund, plus has equity funding to grow the team, license data and scale the data processing.
We are interested in researching and taking in live a variety of quantitative strategies based on historic and live market data, alternative datasets, social media data (both audio and video) and stock fundamental data.
You would join, and, if qualified, lead a growing team of data scientists and researchers, and be responsible for a complete lifecycle of quantitative strategy implementation and trading.
Requirements:
- Atleast 3 years of relevant ML experience
- Graduation date : 2018 and earlier
- 3-5 years of experience in high level Python programming.
- Master Degree (or Phd) in quantitative disciplines such as Statistics, Mathematics, Physics, Computer Science in top universities.
- Good knowledge of applied and theoretical statistics, linear algebra and machine learning techniques.
- Ability to leverage financial and statistical insights to research, explore and harness a large collection of quantitative strategies and financial datasets in order to build strong predictive models.
- Should take ownership for the research, design, development and implementation of the strategy development and effectively communicate with other team mates
- Prior experience and good knowledge of lifecycle and pitfalls of algorithmic strategy development and modelling.
- Good practical knowledge in understanding financial statements, value investing, portfolio and risk management techniques.
- A proven ability to lead and drive innovation to solve challenges and road blocks in project completion.
- A valid Github profile with some activity in it
Bonus to have:
- Experience in storing and retrieving data from large and complex time series databases
- Very good practical knowledge on time-series modelling and forecasting (ARIMA, ARCH and Stochastic modelling)
- Prior experience in optimizing and back testing quantitative strategies, doing return and risk attribution, feature/factor evaluation.
- Knowledge of AWS/Cloud ecosystem is an added plus (EC2s, Lambda, EKS, Sagemaker etc.)
- Knowledge of REST APIs and data extracting and cleaning techniques
- Good to have experience in Pyspark or any other big data programming/parallel computing
- Familiarity with derivatives, knowledge in multiple asset classes along with Equities.
- Any progress towards CFA or FRM is a bonus
- Average tenure of atleast 1.5 years in a company
Go Programming (Golang)
C
JavaDot is a technology start-up, operating in Fintech and e-commerce space. With the aim to
revolutionize offline-to-online(O2O) space, Dot strives to enable digital transformation of Offline businesses using smart innovations. This is a huge market, serving the 1.3 billion strong Indian population.
The start-up is led by a strong and experienced team. It has already raised seed funding of ~US$ 35.5 Million from renowned investors.
To know more, head over to: www.dotpe.in
About the Founders
The company is led by an experienced team, three ex-PayU employees - Shailaz Nag, Gyanesh Sharma & Anurag Gupta, with proven expertise & knowledge of the fintech space as well as experience in building & managing companies.
Shailaz Nag is a well known visionary entrepreneur. He was ex-Managing Director and co-founder of PayU, (India’s largest and profitable Payment Company) which is currently valued at US$ 3 Billion. He was also one of the founding members of Ibibo Group. Shailaz Nag is a Chartered Accountant and also holds an MBA degree.
Gyanesh Sharma is an IIT Delhi alumnus, holding a B.Tech. degree in Computer Science. He has strong experience in leading tech teams, holding position of
● CTO at Shopclues
● Head of engg. at PayU
● Engg. Head at MakeMyTrip
Anurag Gupta has a decade long experience in building financial services business. He was Vice-President & Business head at PayU for Omnichannel business. He also headed Bank & Product Partnership for PayU.
Investors
Dot has raised seed funding of US$ ~35.5 million from
● Naspers Fintech (PayU) -
○ $120bn group with global presence. Listed in London, Johannesburg, Amsterdam
○ Presence in India : MMT-Goibibo, PayU, Flipkart, Swiggy, Byju’s, OLX
○ Global Presence : Tencent - WeChat, OLX
● Fosun RZ Capital
○ Affiliate of Fosun Group - A $100Bn Chinese conglomerate
○ Presence across global growth markets
● Info Edge
○ Parent company of naukri.com, jeevansaathi.com, 99acres.com, shiksha.com
○ Listed on NSE & BSE with a market cap of INR 27,000 crore
○ Major investor in zomato.com & policybazaar.com
Products
At Dot, we are solving the key problems that lie at the heart of Offline businesses by equipping them with commerce and fin-tech products. We are building a horizontal Omni-channel platform encompassing several Products all aimed at empowering all types of merchants, big or small, with Digital Technology. Whilst strengthening the merchants, our products also aim to direct this digital transformation towards improving the customer journey.
Our initial Product line-up has already garnered attraction from several renowned enterprises as well as significant interest from every medium and small-scale merchant we touch. And this just marks the start of our journey!
About Profile
Responsibilities
• Understanding the business requirement and provide good scalable solution
• Integration of user-facing elements developed by a front-end developers with server side logic
• Completely owning the backend services of a module
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Our stack is ReactJS, React Native, Golang, MySQL, NoSQL and hosting environment is AWS
Skills and Qualifications
• Extensive and expert programming experience in anyone programming language (Golang/ C/ Java).
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and distributed system applications
• Experience with building and scaling apps with RDBMS as well as NoSQLs.
• Experience creating scalable Web APIs for mobile and browser consumption
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Have a penchant for solving complex and interesting problems
• Worked in start-up culture with high levels of ownership and commitment
• Excellent coding skills – should be able to convert design into code fluently
• Engineers from Tier 1 colleges
PythonJavascript
React.jsJob Description –
- Full stack developer position.
- Should have total of 5-7 years of experience.
- Should have min. of 2 years of experience in developing Enterprise apps on React.js and 2 years on Django apps.
- Very good in Data structure, logical reasoning, and algorithms.
- Experience with cloud providers like AWS or Azure or GCP is also required.
- Good Understanding of Design and Integration patterns.
- Ability to work independently and with lots of ownership.
- Ability to learn and apply newer technologies quickly.
- Good to have knowledge in building progressive web apps.
Role Description
- You will be full stack senior developer.
- Handle team of junior backend and frontend developer.
- You can and want to write code end-to-end.
- You would enjoy designing a system for speed and scale.
- Developing product using Reactjs for front end and Python for back end.
- We want you to debate on the pros and cons of different architectures and tech stack choices and be real contributing members.
- We want people who can and want to learn new stuff in real-time while on the job.
Skills - JavaScript, React.js, HTML, CSS, SQL with MySQL / PostgreSQL, Python, Django, AWS or Azure or GCP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon