Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
Shubham Vishwakarma
Full Stack Developer - Averlon
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Business Development Manager – US Market (India-based)
JOB LOCATION : India (Remote/Hybrid | Travel as required)
EXPERIENCE : 5–8 Years
ROLE TYPE : Individual Contributors REPORTING TO: Director of Sales WORK TIMINGS : 6 PM to 2 AM IST
Responsibilities:
● Proactively identify and hunt for new business opportunities in the US market through intelligent prospecting across email, LinkedIn, calls, referrals, and other modern outreach channels.
● Research target accounts and inbound leads using AI-powered tools, market signals, and business data to identify pain points, opportunities, and decision-makers.
● Craft highly personalized and thoughtful outreach messages that resonate with prospects and initiate high-quality conversations.
● Conduct discovery calls to deeply understand client challenges and tailor offerings accordingly.
● Build and maintain a healthy pipeline of qualified opportunities with weekly and monthly metrics.
● Own the sales process from initial contact to deal closure, working closely with pre-sales and delivery teams for solutioning.
● Stay updated with industry trends, buyer behavior, and emerging technologies to steer intelligent conversations.
● Maintain CRM hygiene, regularly update outreach activity and pipeline stages, and report on progress.
● Travel occasionally to meet clients, attend events or conferences (mainly in the US).
Must-Have Skills :
● 6–10 years of proven experience in B2B technology services sales— preferably in enterprise application development, custom software, or digital transformation.
● Prior experience in selling to US-based clients from India is a must.
● Strong consultative sales skills with the ability to navigate complex enterprise environments and influence senior decision-makers.
● Tech-savvy with hands-on experience using tools like LinkedIn Sales Navigator, Apollo/ZoomInfo, HubSpot/CRM, AI email assistants, and sales automation platforms.
● Highly intelligent with excellent communication skills, strategic thinking, and an ability to ask the right questions.
● Self-driven and outcome-oriented with a strong sense of ownership.
● Willingness to travel when required for on-site client meetings or trade show
Good to Have Skills:
● Exposure to key industries like Manufacturing, Healthcare, or BFSI.
● Familiarity with modern sales enablement tools and AI-driven prospecting platforms.
● Prior experience working in a startup or fast-growth environment.
Location: Bangalore
About The Role
• Own the P&L of the brand, right from pricing, discounts & marketing
activities
• Plan & deliver on growth, in alignment with the company’s strategies
• Conceptualize & execute plans across all marketing channels (Digital,
Outdoor, Social, 3rd party platforms, BTL etc).
• Identify & program manage new product development opportunities that
helps the brand stay relevant with the latest trends & consumer needs,
through market and consumer research.
• Identify brand's differentiation, positioning in the market, build a coherent
consumer language across all touch-points.
• Build newer channels of communication for the brand and help the brand
build channels previously unexplored.
• Work to drive discovery, traffic & conversion. Understand business
trajectory, capture data, analyze campaigns and documents. Create detailed
specifications for all e-commerce platforms and analyze site traffic
management.
• Work closely with operations & supply chain teams to ensure stock
availability by providing growth projections in advance & avoiding out of
stocks
• Complete ownership of campaigns which are rolled out on a weekly, monthly
and yearly basis.
Qualifications and experience
Looking for candidates with an MBA from a Tier 1 & 2 B-School with 1-3 years of post-MBA experience.
Skills required
- 1-3 years of experience in Brand/ Category Management in a consumer facing company
- An understanding of trends and an ability to respond to customers wishes.
● Work in agile product development (with Product owners, Managers, Developers) to
define requirements and design the solutions
● Design intuitive and simple user interfaces for mobile and web solutions, producing
journey maps, storyboards, mock-ups
● Rapidly translate concepts into user flows, wireframes, mock-ups, and prototypes that
lead to intuitive user experiences. Design UI for Mobile and Web applications with a
special focus on Data Visualizations
● Innovate with evolving customer experience in terms of applying technologies and
business models
● In this position, you will be challenged to understand business needs as well as user’s
perspectives and put them in a cohesive design which is simple but elegant. You will
also be expected to design the overall functionality of the product, and in order to have
the best user experience, iterate upon in accordance with user testing
Required Technical and Professional Expertise -
● Minimum 0-2 years of experience as UI/UX Designer (and/or Interaction Designer) with
experience working with internal or external stakeholders.
● Proficiency with design tools like Figma, Adobe Suite, and collaborative tools like Notion,
Airtable
● Experience in designing mobile applications for users that are not so technically literate
● Experience in designing web applications that support extensive Data Visualization,
Dashboards
● A portfolio of previous work must be presented incorporating UI designs and/or sketches
that demonstrate an understanding of wireframing, interaction design, visual design, and
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About Learnyst
We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell courses on their website & mobile learning apps. We are building Shopify for education. We want to make quality education affordable, easily accessible and engaging.
Nice, but what do we do, We provide complete technology solutions and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com/" target="_blank">https://www.learnyst.com
What would I do?
You will be responsible for developing business opportunities by prospecting new businesses, leading acquisition and driving complete pre-sales activity. You will be responsible for lead generation, customer/lead onboarding, driving user adoption and scheduling demos with sales managers.
Qualification
- Bachelors/Masters's degree.
- Relevant work experience in business development (not mandatory)
- Good communication & presentation skills, both verbal and written in English & Hindi
- Sense of ownership/accountability
- Good knowledge about computer science or engineering is preferred
- Knowledge of digital marketing (Content marketing, SEO, social media marketing etc) is a big plus
Good to have
- Calm and collected: You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive: You will have to display patience and empathy while listening to leads/customers
- Willing to learn: You love learning how things work and you’re always looking for ways to innovate and improve processes. You enjoy testing different strategies and tracking the results
- Agile: You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Company - Learnyst Insight Pvt Ltd
Location - Bangalore
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7. Updating documents and sales records
8. Reviewing sales performance
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- Certificate
- Letter of recommendation
- Informal dress code
- 5 days a week
- Free food & beverages
What you will do:
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- Relationship management with existing as well as newly onboarded partners
- Designing of processes and preparing SOPs for the same
- Accountable for identifying process gaps, mitigate and fix the same via process automation
- Defining KPIs for the process and tracking/reporting mechanism for the same
- Defining the quality/evaluation process for delivery of the KPIs
- Mentoring your team members, finding ways to increase the quality, efficacy of processes and implementing best practices across all levels
- Reconciling monthly data and reporting it to respective stakeholders
- Data analysis for understanding the trend and defining process changes/improvements
- Recruiting, training and supervising executives driving the process
- Driving the organization’s processes by remaining legally compliant
- Ensuring all operations are carried on in an appropriate, cost-effective manner
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What you must have:
- B.E./B.Tech and MBA from premier college
- Relevant work experience of 4-6 years
- Experience of working with fintech companies or any BFSI
- Excellent verbal and written communication skills
- Knowledge of industry, technology, product trends, latest technologies in the field would be preferred
- Outstanding organizational skills
- Expertise in MS Excel, Word and PowerPoint
- Skills required:
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude
- Excellent problem-solving skills with deep attention to detail
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Job Title : Lead Unity3D Programmer
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• Excellent Debugging Skills.
• Excellent Application Testing Skills.
• Ability to handle and prioritize multiple tasks.
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Full Stack Developer - Averlon