
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).

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Job Title: Senior/Lead Performance Test Engineer (JMeter Specialist)
Experience: 5-10 Years
Location: Remote / Pune, India
Job Summary:
We are looking for a highly skilled and experienced Senior/Lead Performance Test Engineer with a strong background in Apache JMeter to lead and execute performance testing initiatives for our web and mobile applications. The ideal candidate will be a hands-on expert in designing, scripting, executing, and analyzing complex performance tests, identifying bottlenecks, and collaborating with cross-functional teams to optimize system performance. This role is critical in ensuring our applications deliver exceptional user experiences under various load conditions.
Key Responsibilities:
Performance Test Strategy & Planning:
Define, develop, and implement comprehensive performance test strategies and plans aligned with project requirements and business objectives for web and mobile applications.
Collaborate with product owners, developers, architects, and operations teams to understand non-functional requirements (NFRs) and service level agreements (SLAs).
Determine appropriate performance test types (Load, Stress, Endurance, Spike, Scalability) and define relevant performance metrics and acceptance criteria.
Scripting & Test Development (JMeter Focus):
Design, develop, and maintain robust and scalable performance test scripts using Apache JMeter for various protocols (HTTP/S, REST, SOAP, JDBC, etc.).
Implement advanced JMeter features including correlation, parameterization, assertions, custom listeners, and logic controllers to simulate realistic user behavior.
Develop modular and reusable test assets.
Integrate performance test scripts into CI/CD pipelines (e.g., Jenkins, GitLab CI, Azure DevOps) for continuous performance monitoring.
Test Execution & Monitoring:
Set up and configure performance test environments, ensuring they accurately mimic production infrastructure (including cloud environments like AWS, Azure, GCP).
Execute performance tests in various environments, managing large-scale load generation using JMeter (standalone or distributed mode).
Monitor system resources (CPU, Memory, Disk I/O, Network) and application performance metrics using various tools (e.g., Grafana, Prometheus, ELK stack, AppDynamics, Dynatrace, New Relic) during test execution.
Analysis & Reporting:
Analyze complex performance test results, identify performance bottlenecks, and pinpoint root causes across application, database, and infrastructure layers.
Interpret monitoring data, logs, and profiling reports to provide actionable insights and recommendations for performance improvements.
Prepare clear, concise, and comprehensive performance test reports, presenting findings, risks, and optimization recommendations to technical and non-technical stakeholders.
Collaboration & Mentorship:
Work closely with development and DevOps teams to troubleshoot, optimize, and resolve performance issues.
Act as a subject matter expert in performance testing, providing technical guidance and mentoring to junior team members.
Contribute to the continuous improvement of performance testing processes, tools, and best practices.
Required Skills & Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related field.
5-10 years of hands-on experience in performance testing, with a strong focus on web and mobile applications.
Expert-level proficiency with Apache JMeter for scripting, execution, and analysis.
Strong understanding of performance testing methodologies, concepts (e.g., throughput, response time, latency, concurrency), and lifecycle.
Experience with performance monitoring tools such as Grafana, Prometheus, CloudWatch, Azure Monitor, GCP Monitoring, AppDynamics, Dynatrace, or New Relic.
Solid understanding of web technologies (HTTP/S, REST APIs, WebSockets, HTML, CSS, JavaScript) and modern application architectures (Microservices, Serverless).
Experience with database performance analysis (SQL/NoSQL) and ability to write complex SQL queries.
Familiarity with cloud platforms (AWS, Azure, GCP) and experience in testing applications deployed in cloud environments.
Proficiency in scripting languages (e.g., Groovy, Python, Shell scripting) for custom scripting and automation.
Excellent analytical, problem-solving, and debugging skills.
Strong communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
Ability to work independently, manage multiple priorities, and thrive in a remote or hybrid work setup.
Good to Have Skills:
Experience with other performance testing tools (e.g., LoadRunner, Gatling, k6, BlazeMeter).
Knowledge of CI/CD pipelines and experience integrating performance tests into automated pipelines.
Understanding of containerization technologies (Docker, Kubernetes).
Experience with mobile application performance testing tools and techniques (e.g., device-level monitoring, network emulation).
Certifications in performance testing or cloud platforms.
Job Title : Senior Python Backend Developer
Experience Required : 5+ Years
Location : Gurgaon
Joining : Immediate Joiner Preferred
Employment Type : Full-Time
Job Summary :
We are looking for a highly skilled Senior Python Backend Developer with a minimum of 5 years of experience in Python and its modern web frameworks.
The ideal candidate will be responsible for developing scalable backend services, designing robust APIs, and ensuring optimal performance and security of backend systems.
Mandatory Skills : Python, Django, Flask, Streamlit, Starlette, REST API development, scalable backend services.
Key Responsibilities :
- Design, build, and maintain RESTful APIs and backend systems using Python.
- Work with frameworks such as Django, Flask, Streamlit, Starlette.
- Develop scalable and high-performance backend services.
- Collaborate with frontend developers and product teams to deliver seamless integrations.
- Write clean, maintainable, and testable code.
- Troubleshoot and resolve performance and scalability issues.
- Ensure code quality through automated testing and code reviews.
Required Skills :
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- Strong expertise in Django, Flask, Streamlit, and/or Starlette.
- Proven experience with API design and development.
- Strong understanding of system architecture, data modeling, and scalability best practices.
- Familiarity with CI/CD pipelines, Docker, and cloud environments is a plus.
Nice to Have :
- Experience with async programming (e.g., using FastAPI, Starlette).
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- Exposure to microservices architecture.
ROLE SUMMARY:
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- To be successful as a Scrum Master, you will need to be able to work on tight deadlines, and have exceptional verbal, written, and presentation skills. MBA and at least 1 year of experience in IT industry is required for consideration.
QUALIFICATION:
- 3-6 years of experience in agile and scrum; Exposure to JIRA
- CSM/PSM Certification from Scrum Alliance (Mandatory)
ROLES AND RESPONSIBILITIES:
- 1. Lead the scrum team in using Agile methodology and scrum/KANBAN practices
- 2. Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible
- 3. Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
- 4. Responsible for ensuring Scrum/KANBAN is understood and the team adheres to Scrum/KANBAN theory, practice, and guidelines.
- 5. Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
- 6. Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
- 7. Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
- 8. Be the point of contact for external communications (e.g., from customers or stakeholders), Facilitate internal communication and effective collaboration
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- 10. Monitoring progress and performance and helping teams to make improvements.
- 11. Planning and organizing demos and product/system testing.
- 12. Assist the Product Owner with the Product Backlog
- 13. Works with Agile coaches and other Scrum master's to grow within the role.
- 14. Resolve team impediments with other Scrum master's to increase the effectiveness of the application of Scrum in the organization.
COMPETENCIES:
- Excellent verbal and written communications
- Strategic decision making
- Willingness to learn and develop your skill set
- Works well within a team environment
- Logical thinker with good problem solving and analytical skills
- Willingness to get to the root of the problem
- Proactive can do and can think the approach to the job
LOCATION:
- All roles at Byteridge are Work from Home except in cases where Clients may ask you to work at their location or in cases where performance issues are identified. If you are asked by the Client to work in a location other than our base locations (Hyderabad, Chennai, Bangalore & Delhi) you may claim an extra reimbursement as per policy.
DotNet Developer (Support L2/L3)
Designation - Sr..Net Devp-App Support(L2/L3)
Exp - 3-5 years
Work Mode - WFH (Please look for HYD first, then other locations)
Shift - Night Shift (timing shared in JD)
Job description
We are looking for a .NET Full Stack Developer with 8–10 years of experience
in .NET MVC/.NET Core, modern frontend frameworks, REST APIs, and databases, with
preferred exposure to DevOps and containerization, working in an Agile environment.
Key Responsibilities:
Design, develop, and maintain end-to-end full stack applications using .NET
technologies and modern frontend frameworks.
Develop scalable backend services using .NET MVC / .NET Core and RESTful APIs.
Build responsive and interactive user interfaces using Angular / React / Native
JavaScript.
Work with MS SQL Server (preferred) or other relational databases for data modeling
and optimization.
Ensure application performance, security, and scalability for enterprise-grade systems.
Collaborate with product owners, UI/UX designers, backend teams, and QA engineers.
Participate in Agile/Scrum ceremonies, sprint planning, reviews, and retrospectives.
Perform code reviews and ensure adherence to coding standards and best practices.
Support deployment activities and collaborate with DevOps teams.
Troubleshoot, debug, and enhance existing applications.
Must Have Skills:
Back-end:- NET MVC, .NET Core, RESTful API development,understanding of OOPs and
design patterns.
Front-end:- Angular or React or Native JavaScript, HTML5, CSS3, JavaScript, Responsive
UI developmen.
Database:- MS SQL Server (preferred), Strong SQL queries, stored procedures,
performance tuning
Tools & Practices:- Git / Version Control, Agile / Scrum development methodology
Enterprise Experience
Proven experience working on enterprise-scale applications
Preferred / Good-to-Have Skills
Knowledge of DevOps practices
Experience with containerized environments (Docker, Kubernetes)
CI/CD pipelines
Cloud exposure (Azure / AWS – advantage)
Soft Skills:
Excellent written and verbal communication skills.
Strong problem-solving and analytical skills with a detail-oriented mindset.
The ability to manage multiple projects and priorities effectively
Job highlights
Bachelors degree in Computer Science,Information Technology,or a related field.
Roles & Responsibilities:
Lead Generation & Prospecting: Identify potential clients via LinkedIn, cold calls, emails, and networking.
Sales & Revenue Growth: Develop sales strategies to meet targets and drive enrollments.
Client Acquisition & Relationship Management: Build strong relationships with students, professionals, and corporate clients.
Pitching & Presentations: Deliver compelling sales presentations and course demos.
Market Research & Competitive Analysis: Stay updated on industry trends and competitor offerings.
Collaboration & Reporting: Coordinate with marketing, operations, and academic teams while maintaining sales reports.
Negotiation & Deal Closure: Handle pricing discussions, close deals, and ensure customer satisfaction.
P osition holder will be an individual contributor
Build and manage productive, professional relationships with clients
Ensure clients are using and deriving benefits from IndiaMART
Ensure products/services in client’s e-catalog are accurately defined
Maximize revenue by upselling other services and achieve
fortnightly, monthly client retention and revenue targets
Systematic follow-up and time-bound closures
Prompt resolution of complaints
Daily 4-5 in person meetings (F2F) with clients onsite
- Should be able to design robust backend architecture using different technologies to retrieve data from the servers.
- Creating databases and servers that are resistant to outages and work endlessly.
- Ensuring cross-platform compatibility by creating applications that work on different platforms.
- Based on the type of application the developer is responsible for the creation of API.
- The developer is responsible for building flexible applications that meet consumer requirements.
Must have:
- Angular 6+ Experience is must
- Java experience
- Web application development (with API integration) experience
- UI design and implementation skills
- Quick Learner/Passion to learn
- Good Communication skills
Good to have:
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Roles and Responsibilities:
- Establish viable opportunities.
- Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels.
- Score the viability of an interested lead for the sales team.
- Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads.
- Organise and keep the lead status updated in the CRM software.
- Proficient in Lead generation through email, outreach platforms and data search tool like LikedIn; Sales Navigator
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Desired Candidate Profile:
- A graduate in any stream (10+2+3 regular education)
- 3-5 years of experience in lead generation and prospecting
- Effective communication skills
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Proficiency with CRM software
- Customer-focused and adaptable to different personality types
- Have the ability to multitask, set priorities and manage time effectively
- In-bound & Out-bound lead generation experience
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- Excellent client servicing skills
- Top-notch verbal and written communication skills
Location : Noida/ Delhi
Notice Period : Immediate
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- Certification on Application Architect is a bonus.
React Native Application Developer
Job Description
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What you will do
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