
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).

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Job Title: Technical Writer
Location: Remote (Bengaluru- India)
About Our Client:
We are a solution-based, fast-paced tech company with a team that thrives on collaboration and innovative thinking. Our Client's IoT solutions provide real-time visibility and actionable insights for logistics and supply chain management. Cloud-based, AI-enhanced metrics coupled with patented hardware optimize processes, inform strategic decision making and enable intelligent supply chains without the costly infrastructure
About the role
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Responsibilities:
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- Stay up-to-date with the latest industry trends and tools in technical writing and documentation
- Create comprehensive documentation, including user guides, API references, integration guides, and in-platform instructions.
- Independently research and understand the functionality and intricacies of our products and services.
- Translate technical information into accessible content for both technical and non-technical users.
- Continuously review and update existing documentation to reflect changes in our digital products.
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- Conduct research and gather information from subject matter experts to ensure accuracy.
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Qualifications:
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- Familiarity with coding and scripting languages (e.g., JavaScript, Python, CSS).
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Preferred:
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Key Highlights:
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Edstellar combines technology with a robust trainer network to offer flexible, scalable, and high-impact training programs. It acts as a one-stop training delivery partner for L&D and HR departments.
Qualification :
MBA , BBA Marketing
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Duration : 45 Days
working Day : 5 days
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1 Product marketing Assignment ( Market Research Assignment )
2 Screening Communication Discussion
3 Technical Discussion
4 On Boarding
Role Overview
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- Conduct market research to identify trends and competitor insights
- Support go-to-market plans for product launches
- Collaborate with cross-functional teams including sales, product, and content
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- Analyze and report on campaign performance and customer engagement
Who Can Apply
- Fresh MBA/BBA graduates (2024/2025 pass-outs preferred)
- Strong communication and analytical skills
- A passion for marketing and digital tools
- Quick learner with a positive, proactive attitude
- Ability to manage multiple tasks and meet deadlines
Key Skills for a Product Marketing Intern
1. Market Research & Analysis
- Ability to gather and interpret market and competitor data
- Understanding of customer behavior and personas
- Basic knowledge of SWOT analysis, segmentation, and positioning
2. Communication Skills
- Strong written and verbal communication
- Ability to simplify complex product features into customer-friendly messaging
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- Familiarity with tools like Google Analytics, SEMrush, or similar (preferred)
- Basic understanding of SEO, email marketing, and campaign tracking
- Social media marketing awareness
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- Insight-driven decision making
5. Collaboration & Coordination
- Ability to work with cross-functional teams (sales, product, design)
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- Willingness to learn and adapt in a dynamic team environment
6. Creativity & Problem Solving
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- Suggesting ideas for improving product visibility and messaging
7. Tech-Savviness
- Basic knowledge of MS Office Suite (Excel, PowerPoint)
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8. Attention to Detail
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Sales Partner
YOLO was born in 2016 when 4 Hosts welcomed 25 guests to their Surat Villa and has since grown to over 32 Hosts who have welcomed more than 15k guest arrivals in almost every area across the 3 cities. Every day, YOLO offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Ambitious, thirsty for results and loving interacting with people? Excited by the energetic and customer-centric role of Sales? Then why not come and join us at the yolofarms.in & enjoy the experience! Our Sales Team with their winning edge and passion for driving revenue and growth, strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Sales Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you!
The Difference You Will Make:
Key Responsibilities of the Sales Manager: -Ensures the smooth running of the sales department, where all aspects of the villa's pro-active sales initiatives are delivered and total revenue maximised -Works proactively to improve guest satisfaction and comfort delivering a positive and timely response to guest enquiries and problem resolution -Develops and implements plans where sales initiatives & hotel targets are achieved -Leads and manages the sales team, fostering a culture of growth, development and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
A Typical Day:
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Your Expertise:
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Our Commitment To Inclusion & Belonging:
YOLO is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At yolofarms.in we believe that people are our number one asset. As one of India’s largest villa companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
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- Lead data engineering projects to ensure pipelines are reliable, efficient, testable, & maintainable
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Way forward
If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.
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Candidate Profile:
What you need to have:
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- Develop frameworks to test UI, API services, and databases
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- Good understanding of testing platforms such as TestNG and automation tools or help develop custom tools used for integration testing purposes
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Requirements
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- Unit testing - Junit
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Aurigin is a deal origination platform that connects qualified investment opportunities to institutional investors around the world. We're dedicated to creating efficiency and true scale in this area of the investment banking industry. Aurigin provides thousands of live, curated transactions from late-stage VC to PE, M&A, and pre-IPO investments online, globally. Our proprietary matching software matches sell-side characteristics with buy-side investment criteria, generating high-quality matches in seconds in a confidential and non-disclosed manner. We have a hardcore startup culture, where everyone in the team partakes in the responsibilities of building this, in the fun and consequently the growth.
Qualification
B.Tech/B.E/M.Tech/MS or PhD in Computer Science or related technical discipline.
Job Description
You will be working on interesting technical challenges in a fast pace start-up environment.
The role requires solid programming experience along with demonstrated ability to take
ownership and drive solutions to closure. You will play a key role in architectural as well as
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Must Have
4-6 years of relevant software development experience
Extensive experience of building Web applications
Excellent proficiency in front-end technologies (NodeJS /JavaScript/HTML/CSS /Angular/Bootstrap/React and related frameworks)
Hand-on experience in building with React JS / Node JS
Experience with Responsive UI
Excellent knowledge of Algorithms, Data structures and Optimizations
Good to Have
Experience in C# or Java along with related frameworks
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