Call Quality Analyst

Job Title: MIS Executive

Job Type - Full Time

Location – Indore

Summary/Objective:

The MIS Executive will be responsible for managing and analyzing data, generating reports, and providing insights to support effective decision-making within the organization. The role involves maintaining and enhancing the Management Information System (MIS) to ensure accurate and timely information flow.

Key Responsibilities:

·        Collect, compile, and analyze data from various sources to create comprehensive reports.

·        Develop and maintain efficient databases, ensuring data accuracy and integrity.

·        Generate and distribute daily, weekly, and monthly reports to relevant stakeholders.

·        Implement data validation and cleansing processes to ensure data accuracy.

·        Collaborate with different departments to understand their data requirements and provide support in extracting relevant information.

·        Identify and implement process improvements to enhance data quality and reporting efficiency.

·        Conduct regular audits of data to identify and rectify discrepancies.

·        Stay updated on industry trends and best practices in data management and reporting.

Qualifications/Requirements:

Education:

·        Bachelor's degree in any field.

Experience:

·        Minimum 2 years of proven experience in an MIS Executive role.

·        Jewelry industry experience is good to have

Required Skills:

·        Skilled in product cost analysis, order management, invoicing knowledge, and comprehensive inventory oversight.

·        Strong analytical and problem-solving skills.

·        Proficient in data analysis tools and Microsoft Excel.

·        Database management systems and SQL.

·        Excellent communication and interpersonal skills.

·        Ability to work independently and collaboratively in a team.

·        Detail-oriented with a high level of accuracy.

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions.  
• Extreme Ownership: We own our work and its outcomes fully.  
• Proactive Collaboration: Teamwork elevates us all.  
• Pursuit of Mastery: Continuous growth drives us.  
• Effective Feedback: Honest, constructive feedback fosters improvement.  
• Client Success: Our clients’ success is our success.   

Experience Level

This role is ideal for engineers with 3+ years of hands-on software development experience, particularly in Ruby on Rails at scale.  

Role Overview

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!     

What You'll Do 

• Write Tests First: Start by writing tests to ensure code quality 
• Clean Code: Produce self-explanatory, clean code with predictable results 
• Frequent Releases: Make frequent, small releases 
• Pair Programming: Work in pairs for better results 
• Peer Reviews: Conduct peer code reviews for continuous improvement 
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes 
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines 
• Never Stop Learning: Commit to continuous learning and improvement  

What We're Looking For

• Expertise in Ruby on Rails, Test Driven Development, React, React.js or JavaScript, and TypeScript 
• Strong skills in object-oriented programming, data structures, algorithms, and software engineering methodologies 
• Ability to design and develop web architecture and optimize existing infrastructure 
• Experience working in Agile and eXtreme Programming methodologies within a continuous deployment environment 
• Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI/CD tools 
• Knowledge of server configuration and deployment infrastructure 
• Experience using source control, bug tracking systems, writing user stories, and technical documentation

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Digital Marketing is a lot more than what it is usually portrayed as and we delve into “the lot more”for SMBs. we have grown well and what started as a small personal project a year ago has now grown into a family of 45+ clients and 8 smart people- all within a year! And guess what, we never spent a single penny on advertising! It was all referral and so you can imagine the quality of work that we have been doing.

Now, if you are someone who can fit in such a high performing environment, do read the job description very thoroughly and then apply!

Responsibilities

Be the primary point of contact for the clients.

Assist in creating a digital strategy for the clients. These are SMEs, hard on cash but high on hope so we have to be extra wise with what we suggest!

Get things done from the CG team. You see, since you will interact with the client, you will know what they want and you alone will have to make sure that the work gets done!

Advocate for the client to ensure that we’re not just checking off boxes in a task manager, but instead moving them forward and reaching their objectives (we call this Remarkable ROI)

Note: You’re not responsible to bring in new clients (this is not a sales position). You are responsible to keep and grow your clients with Remarkable Client Experiences, Remarkable Excellence, and Remarkable ROI and if that gets us Referrals- well nothing better than that!

Note: Our digital marketing projects include both “traditional” digital marketing such as SEO and Email Marketing/Whatsapp Marketing/Affiliate Marketing as well as web design & development projects. For this position though, we will stick to SEO/SMO/PPC

What we are looking for

Digital marketing experience (and most importantly, the ability to learn & grow, stay on top of current trends, and focus on results). Followed by…

Strong project management skills (aka, the ability to efficiently and effectively get things done yourself and through other people). Followed by….

Ability to provide remarkable client experiences.

Who we are not looking for

You’re busy, we’re busy. If you don’t meet these requirements, please focus on the other fish in

the sea. These are indeed requirements

Minimum of 1.5 years as a hands-on digital marketing professional

Minimum of 1 year as someone who has been interacting with the clients. If you have worked

in B2B, it would be great!

Digital Marketing & Web Design Project experience

A focus on the details (really… pay close attention to the details if you’d like to get an interview

for this position)

If You’re a Good Fit, You Probably

Thrive in a small and growing team (<10 people on our way to 20)

Do some sort of digital marketing (or learning) in your spare time… it’s not just a day-job for

you

Know how to work on Google Analytics, Tag Manager, Google Ads, Facebook Business

Manager, Instagram Marketing, Email Marketing Tools, Canva (just a little bit), WordPress,

Wix, and anything else that is relevant to digital marketing

Feel at home with spreadsheets and task management tools

Are comfortable with IM tools, email, video calls, and the phone but believe in the power of

minimising interactions.

BTW: when applying, use the passcode “WTH

Position: Full Stack Developer

Location: Coimbatore

Experience: 5 to 9 yrs.

Notice Period: within 15 to 30 days.

Work Mode: WFO; Hybrid Mode available.

Website: www.intellectyx.com

Duties and Responsibilities:

• Build and maintain robust, performant, user-facing web applications in Python/Django/React.
• Ability to work in fast paced, high pressure, agile environment, and willingness to learn any new technologies and apply them at work in order to stay ahead of the curve.
• Maintain a high level of quality for delivering software.
• Participate in sprint planning and task breakdown and estimation.
• Collaborate with various team members and stakeholders on requirements definition and feature design & development.
• Develop and enforce data engineering, security, data quality standards through automation.

Position Qualifications:

• Bachelor’s degree in computer science or Similar discipline.
• 3+ years of working experience building web applications using Python, Django, or some equivalent MVC framework.
• Working experience deploying and supporting software solutions in a production environment.
• Knowledgeable on best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Excellent verbal & written communication skills.
• Experience scaling web applications as well as working with ReactJS.
• Expertise in building and managing large volume data processing (both streaming and batch) platform and performance optimization is a plus.
• Strong team focus with outstanding organizational and interpersonal, management, communication, and presentation skills.

Technology Areas of Expertise

• 3+ yrs of experience in React.js with Redux or angular
• 3+ yrs of experience in Python, Django
• Good Knowledge or experience in Cloud/AWS
• Experience in PostgreSQL ,

Key Responsibilities:-

• Collaborate with Data Scientists to test and scale new algorithms through pilots and later industrialize the solutions at scale to the comprehensive fashion network of the Group

• Influence, build and maintain the large-scale data infrastructure required for the AI projects, and integrate with external IT infrastructure/service to provide an e2e solution

• Leverage an understanding of software architecture and software design patterns to write scalable, maintainable, well-designed and future-proof code

• Design, develop and maintain the framework for the analytical pipeline

• Develop common components to address pain points in machine learning projects, like model lifecycle management, feature store and data quality evaluation

• Provide input and help implement framework and tools to improve data quality

• Work in cross-functional agile teams of highly skilled software/machine learning engineers, data scientists, designers, product managers and others to build the AI ecosystem within the Group

• Deliver on time, demonstrating a strong commitment to deliver on the team mission and agreed backlog

The ideal candidate is a highly resourceful and innovative developer with extensive experience in layout, design and coding in PHP & Frameworks like CodeIgniter or Laravel. You must also possess a strong knowledge of MySQL Server databases.

Desired Candidate Profile

• Good knowledge & Hands-on Experience with Code Igniter Framework.
• Experience on BootStrap.
• Mandatory Experience on Angular 2 or more.
• Excellent on web technologies including HTML, CSS, JavaScript, AJAX JQuery.
• Very good knowledge of databases MySQL.
• Experience in common third-party APIs (Google, Facebook, eBay etc).
• Work experience in GIT repo.
• Work experience in UBUNTU.
• Knowledge of Angular Material UI Components.
• Strong debugging skills.

Must-Have Qualifications:

• 2+ years of experience in web development.
• Expertise in Backend ( PHP, CodeIgniter) and front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases
• Knowledge of Nodejs is added advantage.

Responsibilities: 

• Identify complex business problems and work towards building analytical solutions in-order to create large business impact.
• Demonstrate leadership through innovation in software and data products from ideation/conception through design, development and ongoing enhancement, leveraging user research techniques, traditional data tools, and techniques from the data science toolkit such as predictive modelling, NLP, statistical analysis, vector space modelling, machine learning etc.
• Collaborate and ideate with cross-functional teams to identify strategic questions for the business that can be solved and champion the effectiveness of utilizing data, analytics, and insights to shape business.
• Contribute to company growth efforts, increasing revenue and supporting other key business outcomes using analytics techniques.
• Focus on driving operational efficiencies by use of data and analytics to impact cost and employee efficiency.
• Baseline current analytics capability, ensure optimum utilization and continued advancement to stay abridge with industry developments.
• Establish self as a strategic partner with stakeholders, focused on full innovation system and fully supportive of initiatives from early stages to activation.
• Review stakeholder objectives and team's recommendations to ensure alignment and understanding.
• Drive analytics thought leadership and effectively contributes towards transformational initiatives.
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.