Call Quality Analyst

Job Description: Growth Officer - Founder's Office

Company Overview

AXS Solutions & Consulting Pvt. Ltd.

AXS Solutions is a leading technology company focused on providing unique and innovative solutions across AI/ML, fintech, customer experience, and digital transformation. With our mission of "Enabling Digital Future," we serve 50+ clients globally and maintain operations in India with aspirations for global expansion.

Position Summary

Job Title: Growth Officer - Founder's Office

Department: Founder's Office

Reports To: Founder & Managing Director

Location: Mumbai

Employment Type: Full-time

Experience Level: 4 years +

The Growth Officer will serve as a strategic business leader working directly with the founder's office to drive accelerated growth across all business verticals. This role combines strategic thinking with operational excellence, overseeing Sales, Marketing, and Delivery functions to achieve aggressive growth targets while maintaining operational efficiency.

Key Responsibilities

Strategic Growth Planning (30%)

• Develop and execute comprehensive growth strategies aligned with company vision
• Identify new market opportunities and business verticals for expansion
• Create and monitor KPIs for sales, marketing, and delivery performance
• Conduct market analysis and competitive intelligence to inform strategic decisions
• Collaborate with founders on long-term business planning and goal setting
• Drive digital transformation initiatives across all business functions

Sales Leadership & Revenue Growth (35%)

• Lead sales strategy development and execution across all product lines
• Manage and optimize the complete sales funnel from lead generation to closure
• Develop pricing strategies and negotiate high-value enterprise deals
• Build and maintain relationships with key clients and stakeholders
• Establish channel partnerships and strategic alliances
• Implement sales methodologies and processes to improve conversion rates
• Manage sales team performance and provide strategic guidance
• Target: Achieve 40%+ year-over-year revenue growth

Marketing & Brand Development (20%)

• Develop integrated marketing strategies across digital and traditional channels
• Lead brand positioning and messaging for all product offerings
• Oversee content marketing, thought leadership, and industry presence
• Manage marketing budget allocation and ROI optimization
• Drive demand generation and lead qualification processes
• Establish AXS as a thought leader in AI, fintech, and customer experience domains
• Coordinate participation in industry events, conferences, and trade shows

Delivery Excellence & Customer Success (15%)

• Ensure delivery quality and customer satisfaction across all engagements
• Implement standardized delivery methodologies and best practices
• Monitor project profitability and resource utilization
• Drive customer retention and expansion strategies
• Establish customer success metrics and feedback loops
• Collaborate with technical teams to ensure solution quality and innovation

Required Qualifications

Education & Experience

• Education: MBA from reputed institution (IIM/ISB/XLRI) or equivalent
• Experience: 4 years+ in growth roles within technology/consulting companies
• Industry: Prior experience in B2B technology, fintech, or professional services
• Leadership: Minimum 3 years managing cross-functional teams

Core Competencies

• Strategic Thinking: Proven ability to develop and execute growth strategies
• Sales Excellence: Track record of achieving 30%+ growth targets consistently
• Marketing Expertise: Experience with B2B marketing, digital marketing, and brand building
• Analytical Skills: Strong data analysis and business intelligence capabilities
• Leadership: Experience leading teams of 10+ members across multiple functions
• Communication: Exceptional presentation and stakeholder management skills

Technical Knowledge

• Understanding of AI/ML, fintech, and digital transformation landscapes
• Experience with CRM systems, marketing automation, and analytics tools
• Knowledge of enterprise sales cycles and complex solution selling
• Familiarity with project delivery methodologies (Agile/Waterfall)

Preferred Qualifications

Industry Experience

• Previous experience in AI/ML, fintech, or customer experience domains
• Background in consulting or professional services
• Experience with government and large enterprise sales
• International business development experience

Achievements

• Demonstrated success in scaling businesses
• Experience in new market entry and product launches
• Track record of building high-performing teams from scratch
• Recognition in industry forums or publications

● 2+ years of experience in Automation testing.

● Passionate about QA and breaking software systems.

● Knowledge of Software Testing concepts and methodology

● Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side

Programming and Database)

● Good programming skills (Java / Ruby / Python / JavaScript)

● Object Oriented Programming concepts

● Knowledge of Test Automation approaches and frameworks

● Good Hands-on experience in UI and API Automation

● Understanding of Performance and Security Testing

● Knowledge on any of performance Testing Tools (Jmeter / Loadrunner / Gatling )

● Understanding of Continuous Integration and Continuous Deployment

● Knowledge on any of Continuous integration tools (Jenkins / Travis/ Teamcity)

● Good Analytical and Problem-Solving Skills

● Good verbal and written communication skills

Roles and Responsibilities

• Develop and execute automation scripts for newly developed features. Modify existing framework to augment feature testing needs.
• Continuously monitor automation test results and ensure no random test failures in automation.
• Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage.
• Identify quality assurance process gaps and suggest actions for improvement.
• Ensures Zero defect leakages.
• Contribute Non-functional Testing aspects - Performance, Security, and Translation.
• Work closely with the Development team and ensure code is delivered with high code coverage.
• Contribute to continuous Integration and Continuous Deployment.

Kindly find below job details and share your resume if interested for the same:

Roles and Responsibilities:

• Should demonstrate warm calling prospects to qualified leads

• Should be able to achieve sales target

• Managing Sales for B2C/B2B Prospects

• Excellent interpersonal and communication skills to understand

the opportunity, and the needs of prospects

• Able to understand/explain concepts and ideas in a clear and

concise manner

• Good Listener, assertive and persuasive

• Should be a Team Player

• Generating daily reports

Key Skills:

• Direct Sales with customer oriented mindset

• Command over English is must

• Ability to pitch the product

• Eagerly learning new aspects

• Providing best solutions to customers Qualification:

• Bachelor's degree or equivalent experience in Business

• Relevant experience

• Excellent knowledge of MS Office

Company Introduction:

XLNC Technologies:

•An emerging IT consulting firm providing specialized services pertaining to Robotic Process Automation, Machine Learning and Artificial Intelligence.

•End-to-end solutions in the various sub-domains of automation

•Associated with LNT, Bajaj, GXO, TATA and others as well. We are official partners of Microsoft

XLNC Academy International Pvt LTD:

•We give all the trending courses like lean six sigma, prince2, digital marketing etc. We stand among the top 10 education academies in Asia.

•World Class Premier Training Institute accredited by The Council of Six Sigma Certification

•E-Learning courses, Instructor led Virtual Classroom & Blended Training

Carrerrunway:

•It helps the student in gaining their right career choices by using artificial intelligence and by having different assessments for students.

Regards,

Shraddha .R

XLNC Academy..

Igeeks is India's no.1 internship platform with 12000+ internships in Engineering, MBA, Commerce & Management, and other streams. Igeeks is offering industrial internships for B.E /Engineering Students based on Embedded Systems / IOT / Machine Learning in Python / Java / Big Data. Electronics and Communication / Computer Science Engineering / Information Science Engineering / Mechanical Engineering / Electrical and Electronics / Telecommunication Engineering Students can Apply For it. Duration of the internship will be 1 Month / 4 weeks. Limited Seats will be offered.

New Internship batch starts from 8th January 2024

Benefits of Internship :

- Work on projects.

- Exposure to work on current technologies

- Company certification

- Hands on experience

For more information refer official website here: www.igeekstechnologies.com

Product Manager

Experience - 2 - 3 years 

Job Location - Vashi, Navi Mumbai

Skills Required - Product Management, Product Strategy, Product development, Business Analysis, Agile/Scrum, Product Lifecycle Management (PLM) 

Role description: Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.

Key responsibilities:

• Lead a development team to implement product changes while working collaboratively with multiple stakeholders like Design, Sales, Operations & Management.
• Analyze data to derive product & business insights and use them to strategize changes. 
• Analyze data to derive product & business insights and use them to strategize changes. 
• Iteratively improve on the product by running tests.
• Be responsible for prioritization of features based on an assessment of business impact & effort.
• Report findings & periodic reviews with Management. 
• The ideal candidate would have the following qualities   
  
  
• Understanding and experience of Digital Product Development Life Cycle.
• Excellent business analysis & problem-solving skills.
• Result-driven, goal-oriented work ethic.
• Customer empathy, ability to think from the user's point of view.
• Excellent written and verbal communication, including technical writing skills.
• Understanding of technology and exposure to software coding.
• Experience in Business Requirement Specification documentation/product backlog (Epics, User stories).
• Experience of working in an agile environment is preferred.
• Understanding of user experience (UI/UX).
• Product development experience including experience in digital product building/tech delivery is preferred. 

What you need to have:

Experience: 3 to 5 years

Annual CTC: Rupees 7,50,000 to 10,00,000

Job Title: Full Stack Developer

Location: India – Noida.

Shift: Rotational

Job Function: Engineering

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

Responsibilities:

• Participate in the design and creation of scalable software
• Write clean, functional code on the front- and back-end
• Testing and fixing bugs or other coding issues
• Work with development teams and product managers to ideate software solutions.
• Test software to ensure responsiveness and efficiency
• Troubleshoot ,debug and upgrade software
• Create security and data protection settings
• Build product and features with a mobile responsive design.
• Strong hold on PHP, MySQL and jQuery

To recruit and train the Block Sales Manager for their current district.

To manage sales operation.

To identify skill gaps.

To contact potential customers to identify business opportunity.

To develop promotional programs to increase sales and revenue.

To supervise the team.

To maintain clear and complete sales reports for management review.  

To plan and coordinate sales activities for assigned projects.

To provide outstanding services and ensure customer satisfaction.