Call Quality Analyst

Key Responsibilities

Design, develop, and maintain scalable applications using .NET Framework / .NET Core

Work with databases using MS SQL Server, Entity Framework, and Dapper

Build and consume RESTful APIs using ASP.NET MVC / Web API

Collaborate with front-end teams using HTML, CSS, JavaScript, Angular/React

Implement cloud solutions using Microsoft Azure (App Services, Azure SQL, Web Jobs, Automation)

Conduct code reviews and mentor junior developers

Ensure application performance, security, and scalability

Follow best practices for coding, testing, and deployment

Required Skills

Strong experience in C#, .NET Framework, .NET Core

Hands-on experience with MS SQL Server

Expertise in ASP.NET MVC, Web API

Proficiency in Entity Framework / Dapper

Experience with Git or similar version control systems

Front-end experience with Angular

Experience in project leadership or team handling

Overseeing all technology operations including Software, Networking,

Hardware and Security along with evaluating them according to

established goals.

• Devising and establishing IT policies and systems to support the

implementation of strategies set by upper management with plans for

redundancy, zero to no downtime and constantly improving business operations

and processes

• Analyzing the business requirements of all departments to determine their

technology needs.

• IT Head manage and supervise an organization's technical operations which

includes overseeing IT department employees and ensuring all technology.

systems and applications support the organization's goals and objectives.

• IT Head should have in-depth knowledge of new software development, able

to prepare Wire frame design & Architecture, able to design and describe

SOW for all new IT software development.

• Overseeing all IT operations infrastructure.

• Developing, implementing, and evaluating IT projects in line with

organizational objectives.

• Liaising with other departments to determine and address their IT needs and

requirements.

• Managing and supervising employees in the IT department.

• Ensuring the maintenance of current projects and technology systems.

• Identifying vulnerabilities, the need for upgrades, and opportunities for

improvement.

• Proposing strategic solutions and recommending new systems and software.

• Preparing financial budgets and performance reports.

• Building and maintaining relationships with external advisors and vendors.

• Ensuring reported issues are resolved in a timely manner.

IT AVP Requirements:

• A bachelor's degree in computer science or a related field.

• A master's degree in computer science is preferred.

• Proof of continued education, such as software certifications, is desirable.

• Experience with ERP, CRM, Business Intelligence, Warehouse Management

(WMS)/Supply Chain Management (SCM), Cloud Storage (Azure/AWS), DAM, MS

365, Marketing Automation and other business applications

• Knowledgeable in successful API integration of CTI and other communication

technologies like whatsapp with business applications

• Identifying vendors, developing SOW and wireframes, successfully managing projects

to completion for Websites (js/node/react/shopify/wordpress etc) and application

development

• Use of low code/no node application development in MS platforms would be

desirable

• At least 3 to 5 years of experience.

• Excellent written and spoken communication and interpersonal skills.

• Strong leadership and project management skills.

• Solid analytical and problem-solving skills.

Position: Lead Recruiter

Experience: 6+ Years

Location: Mangalore

We are a multi-award-winning creative engineering company offering design and technology solutions on mobile, web and cloud platforms.

We are looking for an enthusiastic and self-driven Recruiter to join our team.

You will play a key role in building CodeCraft by identifying and onboarding great talents.

Roles & Responsibilities:

•         Collaborate with Hiring managers to understand project requirements and staffing needs.

•         Create job descriptions based on the position and company requirements.

•         Develop and execute effective recruitment strategies to attract and hire the right candidates within specified timeframes.

•         Source potential candidates through various channels, including job boards, social media, networking, and referrals.

•         Screen resumes, conduct interviews, and assess candidates' technical and cultural fit for both client projects and our organization.

•         Team Management - Lead and mentor a team of recruiters, provide guidance, training and ongoing performance feedback. Set clear expectations, goals, and KPI’s for the team and monitor their progress.

•         Handle ISO Audit for Talent Acquisition

•         Coordinate client interviews, collect feedback, and guide candidates through the entire

recruitment process.

Candidate Relationship Management:

•         Cultivate and maintain strong relationships with potential and existing candidates.

•         Provide a positive candidate experience by keeping candidates informed, providing timely feedback, and addressing their concerns.

Qualifications:

•         Bachelor’s degree in human resources, Business Administration, or a related field.

•         Proven experience (3+ years) in talent acquisition, preferably in a staff augmentation or IT

consulting environment.

•         Strong understanding of IT and technical roles, skills, and technologies.

•         Familiarity with various sourcing methods and recruitment tools.

•         Exceptional communication, interpersonal, and negotiation skills.

•         Proficient in using applicant tracking systems (ATS) and other HR software.

•         Results-oriented mind-set with a focus on meeting and exceeding targets.

•         Problem-solving skills and the ability to adapt to changing priorities.

•         High level of organizational and time management skills.

•         Experience working in a start-up.

About the company and work culture:

About the company and work culture: You will love working with CodeCraft

• Our projects are fast paced. Everyone is expected to take ownership of the work assigned and are accountable for the same.

• We love to work with people who are proactive, Solution providers and are contributing positively. • The office has an open culture. • We encourage leadership development.

• We have good long-term benefits, a yearly vacation, and good opportunities to learn new skills and grow. • We have worked with the #1 Sports stadium in the world and developed solutions used by NFL, NBA, and Soccer teams.

• We are currently working with clients on the Forbes list USA. One of them is the youngest RE billionaire in the USA.

• Our clients include a few fortune companies.

• We have developed solutions featured by Apple and Microsoft.

• We won all the entries sent to design awards including a few Indian and International design awards.

• We are working with one of the 50 largest employers of NYC in the healthcare domain.

• We are working with both emerging and very successful start-ups globally.

Design Awards:

• India's Best Design Project Award, IBDA 2018. The jury was from 11 countries. We had 2 entries and won both.

• 11th International Design Awards, LA. There were 3200 entries from 95 countries. We won Silver in design for Society Category.

• India's Best Design Project Award, IBDA 2017. The jury was from 10 countries.

• Finalist at Design4India- NASSCOM event.

Our business spread last year was:

·       USA(95%)

·       UK, India, New Zealand and Germany (2%) 

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

Title: Platform Engineer Location: Chennai Work Mode: Hybrid (Remote and Chennai Office) Experience: 4+ years Budget: 16 - 18 LPA

Responsibilities:

• Parse data using Python, create dashboards in Tableau.
• Utilize Jenkins for Airflow pipeline creation and CI/CD maintenance.
• Migrate Datastage jobs to Snowflake, optimize performance.
• Work with HDFS, Hive, Kafka, and basic Spark.
• Develop Python scripts for data parsing, quality checks, and visualization.
• Conduct unit testing and web application testing.
• Implement Apache Airflow and handle production migration.
• Apply data warehousing techniques for data cleansing and dimension modeling.

Requirements:

• 4+ years of experience as a Platform Engineer.
• Strong Python skills, knowledge of Tableau.
• Experience with Jenkins, Snowflake, HDFS, Hive, and Kafka.
• Proficient in Unix Shell Scripting and SQL.
• Familiarity with ETL tools like DataStage and DMExpress.
• Understanding of Apache Airflow.
• Strong problem-solving and communication skills.

Note: Only candidates willing to work in Chennai and available for immediate joining will be considered. Budget for this position is 16 - 18 LPA.

About the Company

Job Description

• Gather intelligence from key business leaders about needs and future growth
• Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
• Compile and distribute reports on application development and deployment
• Design and execute A/B testing procedures to extract data from test runs
• Evaluate and draw conclusions from data related to customer behavior
• Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements:

• Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
• 5+ years’ experience in technology development and deployment

Responsibilities Description:

Responsible for the development and implementation of machine learning algorithms and techniques to solve business problems and optimize member experiences. Primary duties may include are but not limited to: Design machine learning projects to address specific business problems determined by consultation with business partners. Work with data-sets of varying degrees of size and complexity including both structured and unstructured data. Piping and processing massive data-streams in distributed computing environments such as Hadoop to facilitate analysis. Implements batch and real-time model scoring to drive actions. Develops machine learning algorithms to build customized solutions that go beyond standard industry tools and lead to innovative solutions. Develop sophisticated visualization of analysis output for business users.

Experience Requirements:

BS/MA/MS/PhD in Statistics, Computer Science, Mathematics, Machine Learning, Econometrics, Physics, Biostatistics or related Quantitative disciplines. 2-4 years of experience in predictive analytics and advanced expertise with software such as Python, or any combination of education and experience which would provide an equivalent background. Experience in the healthcare sector. Experience in Deep Learning strongly preferred.

Required Technical Skill Set:

• Full cycle of building machine learning solutions,

o   Understanding of wide range of algorithms and their corresponding problems to solve

o   Data preparation and analysis

o   Model training and validation

o   Model application to the problem

• Experience using the full open source programming tools and utilities
• Experience in working in end-to-end data science project implementation.
• 2+ years of experience with development and deployment of Machine Learning applications
• 2+ years of experience with NLP approaches in a production setting
• Experience in building models using bagging and boosting algorithms
• Exposure/experience in building Deep Learning models for NLP/Computer Vision use cases preferred
• Ability to write efficient code with good understanding of core Data Structures/algorithms is critical
• Strong python skills following software engineering best practices
• Experience in using code versioning tools like GIT, bit bucket
• Experience in working in Agile projects
• Comfort & familiarity with SQL and Hadoop ecosystem of tools including spark
• Experience managing big data with efficient query program good to have
• Good to have experience in training ML models in tools like Sage Maker, Kubeflow etc.
• Good to have experience in frameworks to depict interpretability of models using libraries like Lime, Shap etc.
• Experience with Health care sector is preferred
• MS/M.Tech or PhD is a plus

Responsibilities and Duties

1.Create, categorize, and refine keyword lists to create a comprehensive campaign that drives qualified visitors to our site

1. Perform management of PPC accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients.
2. Assist in the maintenance and monitoring of keyword bids, budget caps and other important account metrics.
3. Create online banner adverts and oversee pay per click (PPC) ad management
4. Track and analyze website traffic flow and provide regular internal reports
5. Manage and maintain updates for keyword lists.
6. Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting,

 display network, and other facets of paid search in accordance with client goals.

1. Familiarity with Google Adwords reporting interface

Job Requirements:

• Experience in Search Engine Optimizations (SEO) Search Engine Marketing (SEM) and Paid Search (PPC).
• Proficiency in MS Office
• Experience working with AdWords and Bing Ads
• AdWords certification required
• Ads 360 experience (previously Double-click Search)
• BS/BA degree preferred
• Agency experience preferred
• High proficiency with Google Analytics, Bing Analytics, and other website analytics software