Call Quality Analyst

Job Title: Marketing Executive – International Outbound Calling (IT Services)

Job Type: Full Time

Location: Indore

Shift: Night Shift (US & Canada Timings)

Summary / Objective:

We are looking for a dynamic and results-driven Marketing Executive to handle outbound calls to US and Canadian customers for promoting our IT services, including website development and digital solutions. The ideal candidate should have strong communication skills, international calling experience, and a passion for lead generation and client engagement.

Responsibilities / Duties:

• Make outbound calls to potential customers in the US and Canada to promote IT services and website development solutions.

• Identify client requirements and present suitable web and IT solutions.

• Generate and qualify leads for the sales team.

• Build and maintain strong relationships with international prospects and clients.

• Follow up on leads via calls and emails to convert opportunities.

• Maintain accurate records of calls, leads, and client interactions in CRM systems.

• Collaborate with sales and technical teams to ensure smooth handover of qualified leads.

• Achieve daily and monthly targets for calls, lead generation, and conversions.

• Provide regular reports on calling activities and performance metrics.

Qualifications / Requirements:

Education:

• Graduate in any discipline.

Experience:

• Minimum 1 year of experience in outbound calling, international sales, marketing, or lead generation.

• Experience in IT services / website development sales will be an added advantage.

Skills:

• Excellent verbal and written communication skills in English.

• Confident and professional communication with US & Canadian customers.

• Strong persuasion and negotiation skills.

• Familiarity with CRM tools and MS Office.

• Target-driven, self-motivated, and result-oriented mindset.

• Ability to work in night shifts.

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide information about products and services, respond to customer queries, and resolve issues effectively.
• Ensure timely and professional follow-up on customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to achieve individual and team goals.
• Adhere to company policies and procedures to maintain operational efficiency.
• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• 1-year bond commitment required
• Minimum 6 months of Experience required in an International BPO/ Call centre.
• Excellent communication skills.
• Customer Centric &Logical thinking and need to be enough spontaneous
• Ensure Timely& Professional Responses to all queries.
• Analytical & Probing skill.
• Strong ability to multitask and take fast decisions independently.
• Night shift only.
• The shift timings will be 7.30 PM to 4.30 AM.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

Job Role: Social Media Manager

Location- Kochi

Kapra Highness Ventures-Buyerzkart , is looking for a Social Media Manager. The candidate must have experience in Ecommerce business environment, as well as producing pertinent, interesting, and creative content for a variety of digital platforms.

The Content and Social Media Manager will create and distribute content in various formats across multiple channels with the goal of enhancing our brands and driving digital follower expansion

Job Responsibilities:

• Contributes to the marketing strategy by leveraging social media to identify and acquire customers.
• Develops social media marketing plans and programs for each product and directs promotional support.
• Maintains online relations with customers by organizing and developing specific customer-relations programs.
• Provides short- and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data.
• Creates new strategies for market development, acquiring and analyzing data, and consulting with internal and external sources.
• Maintains research database by identifying and assembling marketing information.
• Provides marketing information by answering questions and requests.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Completes social media marketing department operational requirements by scheduling and assigning employees and following up on work results.
• Maintains social media marketing staff by recruiting, selecting, training, and managing employees.
• Develops marketing staff by providing information, educational opportunities, and growth opportunities.

Qualifications/Skills:

• Social media skills
• Creating and maintaining client relationships
• Managing Processes
• Self-motivated yet customer-focused
• Proficient in marketing research and statistical analysis

Qualification:

• Bachelor’s or master’s degree in marketing or a related field
• Proven working experience of 3-5 years in digital/social marketing, particularly in E-commerce company.
• Demonstrable experience leading and managing SEO/SEM, marketing database, and social media advertising campaigns
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)
• Working knowledge of ad serving tools
• Experience in setting up and optimizing PPC campaigns on all major search engines

Responsibilities:

• Collaborate with R&D teams and incorporate blockchain into the development and design of solutions that employ cross-asset frameworks and concepts
• Leadership abilities in order to provide the team with the correct direction to ensure that the correct solution is implemented with tremendous success.
• Build performance indicators to assess the performance of the Blockchain.
• Preparation of a risk and failure analysis and risk prevention plan.
• Train and advise technical employees on Blockchain tools and frameworks, Blockchain principles, and so forth.

Required Skills:

• Worked on new technologies and develop performance standards for appraising any new solutions.
• Extensive knowledge of blockchain architectural concepts and the development of storage solutions.
• He shall have a solid understanding of Blockchain foundations, consensus algorithms, and smart contracts 
• Excellent knowledge of blockchain frameworks, for example, Hyperledger Fabric, R3 Corda, and Ethereum
• Good command over the several consensus algorithms used for the Bitcoin Blockchain, Ethereum, Byzantine fault-tolerant algorithms
• Strong understanding of cryptography, in order to provide greater security and immutability to the system

ob Description:

Position: Telesales Executive

🌟 Join the Fastest Growing Startup! 🚀

YOLOFARMS.IN is a recently funded startup providing stunning villas for rent, perfect for celebrations, shoots, and stays. 🏰

Requirements:

✅ Minimum 3 years of experience in telesales, preferably in a startup environment.

✅ Proven track record of achieving high conversion rates (20%+) from provided leads.

✅ Ability to handle 40 leads per day and achieve a daily sales target of 80k.

✅ Availability from 2 PM to 11 PM.

💰 Competitive Salary and Incentives! 💸

🔹 Base salary: 35k

🔹 Lucrative incentive structure: 7.5% (1.8 lacs monthly)

🔍 Selection Process:

1️⃣ Initial resume filtration.

2️⃣ Telephonic interviews.

3️⃣ Video call interviews.

4️⃣ Task-based assessment.

5️⃣ Final one-on-one interview for formalities.

🌟 Desired Skills:

✨ Excellent communication and convincing abilities.

✨ Strong customer support skills.

✨ Hospitality, politeness, and humility.

✨ Logical thinking and problem-solving abilities.

🌍 Preferred Background:

✨ Previous experience in hospitality, tours & travels, edtech, MLM, event, real estate, packages, and luxury lifestyle industries.

✨ Candidates should show commitment and no frequent job switching.

📆 Responsibilities:

1️⃣ Handle inbound leads and calls.

2️⃣ Book sales and provide after-sales support.

3️⃣ Ensure end-to-end customer satisfaction.

📍 Location: Surat (Relocation required)

Don't miss out on this incredible opportunity! Apply now and be a part of our growing success story! 🌱

Backend Developer - Node.JS - AirFi

AirFi is a market leader in providing portable Onboard Passenger Entertainment and Mobile Crew Sales Solutions to various passenger travel segments. Founded in 2011 in The Hague, Netherlands - AirFi is the world's fastest-growing company in mobile InFlight Entertainment space and in providing ancillary sales solutions to enterprise customers.

AirFi brings disruptive innovations in a cost-effective manner to the airline cabin and other modes of passenger transport mediums and is making thousands of passengers and crew happy every day all over the globe!

Your key responsibilities

• Responsible for ideating, designing, developing, and supporting the backend services of AirFi web apps for different modes of passenger transport including major airlines across the world.
• Manage your components independently, including but not limited to: gather requirements; communicate design decisions to cross-functional teams including data science, engineering, analytics, and operations; proactively seek user feedback.
• You will help AirFi to quickly iterate and scale web app development to different segments of customers with standard processes, automation, monitoring, and rapid quality assurance.
• Proactively monitor the web apps space for continuous improvements and optimisations, looking for new opportunities and challenges.

What we look for

• Exposure to product development, self-driven, highly motivated and you must be independent in managing on your own components or features
• You must be extremely collaborative and enjoy working cross-functionally with other engineers, designers, and stakeholders
• You must possess an affinity for metrics and analytics - You must be proactive and must move fast or pivot to meet the changing needs of the product
• You are a problem solver and can use everything from front end to command-line tools to help you identify and fix issues.
• You should be diligent, thoughtful, have an eye for detail and have great oral and written communication skills
• Work with product and engineering teams on different data driven products and help drive/implement the Data flows for the same.
• Designing, integrating and documenting technical components for seamless data extraction and analysis

Must have technical skills

• MUST: Experience in Javascript or any modern-day JS frameworks - 7+ years
• Experience NodeJS, MongoDB or any other NoSQL DB - 7+ years
• Experience on building RESTful services and MVC patterns - 5+ years

You get bonus point for

• Responsive web-frameworks (e.g. Foundation, Bootstrap)
• Experience in AngularJS, React, etc - 2+ years
• Linux skills (we run on embedded Linux)
• Expertise HTML5, CSS,
• Experience on Cloudant, AWS, GCP etc.

• Experience on eCommerce or payments related domains

We promise to provide opportunities that not only satisfy your creative instincts but also let you make a significant impact on the products that we create and ultimately the business we are in. We provide a great platform to take up multiple roles based on individual interests or skills and collaborate with different global teams. We boast of a professional, fun work environment with a flat hierarchy and super supportive people to work with. We also encourage a work culture where - no idea is a bad idea and the team can shout it out to be heard!

Some of our benefits that our employees cherish:

• Flexible work timings, remote working and work from home options
• Liberal employee policies including genuine open-door policy and special focus on keeping the work culture non toxic
• A very liberal leave policy that includes paternity, adoption and sabbatical leaves
• We provide Skill enhancement sponsorships
• Celebratory team events, regular team virtual GupShups and fun engagement activities including the annual team (destination) meetings and the annual family gala dinner!
• Meal coupons and random gift vouchers
• Career longevity perks and so on!

When we're in office some of the things that make AirFi an interesting place to work are - healthy breakfast, snacks and a fully loaded pantry (read: health alert!); we try to keep AirFi as a fun place to work at and have interesting team activities on Fridays with occasional beers. 

You get the opportunity to work and socialise with our global team when they visit or when you visit our customer offices/hangers. Last but not the least, in case you are an aviation geek - the opportunity to be on test flights and learn how the aviation industry works!

• https://www.linkedin.com/company/airfi">LinkedIn
• https://www.facebook.com/AirFi.aero">Facebook
• https://twitter.com/airfi_aero">Twitter
• http://airfi.aero/">Website

PriceLabs (https://www.chicagobusiness.com/innovators/what-if-you-could-adjust-prices-meet-demand" target="_blank">chicagobusiness.com/innovators/what-if-you-could-adjust-prices-meet-demand) is a cloud based software for vacation and short term rentals to help them dynamically manage prices just the way large hotels and airlines do! Our mission is to help small businesses in the travel and tourism industry by giving them access to advanced analytical systems that are often restricted to large companies. 

We're looking for someone with strong analytical capabilities who wants to understand how our current architecture and algorithms work, and help us design and develop long lasting solutions to address those. Depending on the needs of the day, the role will come with a good mix of team-work, following our best practices, introducing us to industry best practices, independent thinking, and ownership of your work.

Responsibilities:

• Design, develop and enhance our pricing algorithms to enable new capabilities.
• Process, analyze, model, and visualize findings from our market level supply and demand data.
• Build and enhance internal and customer facing dashboards to better track metrics and trends that help customers use PriceLabs in a better way.
• Take ownership of product ideas and design discussions.
• Occasional travel to conferences to interact with prospective users and partners, and learn where the industry is headed.

Requirements:

• Bachelors, Masters or Ph. D. in Operations Research, Industrial Engineering, Statistics, Computer Science or other quantitative/engineering fields.
• Strong understanding of analysis of algorithms, data structures and statistics.
• Solid programming experience. Including being able to quickly prototype an idea and test it out.
• Strong communication skills, including the ability and willingness to explain complicated algorithms and concepts in simple terms.
• Experience with relational databases and strong knowledge of SQL.
• Experience building data heavy analytical models in the travel industry.
• Experience in the vacation rental industry.
• Experience developing dynamic pricing models.
• Prior experience working at a fast paced environment.
• Willingness to wear many hats.

1) Proven experience as a .NET Developer or Application Developer

2) Familiarity with the http://ASP.NET">ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

3) Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and IIS

4) Familiarity with architecture styles/APIs (REST)

5) Basic knowledge Windows Application and Windows Services,

6) Excellent troubleshooting and communication skills