Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
About Thinksys Software
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Grow Your Staff is looking for an Executive Assistant for a networking solutions company in London.
The role will have excellent growth opportunities. You will be directly working with the client, who is based in London, UK.
Experience required: 3-6 years
CTC: 8-15 LPA
Location: Remote
Time: 2 PM to 11 PM (Monday - Friday)
Responsibilities
- Managing the CEO's schedule by scheduling meetings and appointments.
- Preparing and editing documents, reports, and presentations for the CEO.
- Conducting research and providing summaries or recommendations for various projects and initiatives.
- Monitoring and responding to emails on behalf of the CEO, including writing emails on the CEO's behalf.
- Representing the CEO on LinkedIn, managing their professional presence and communications.
- Acting as a liaison between the CEO and internal and external stakeholders, including clients, partners, and vendors, and providing Sales support when required.
- Assisting in coordinating meetings, including communicating with attendees.
- Helping manage expenses and budgets for the CEO's office and the company's projects.
- Periodically conducting personal tasks for the CEO as needed.
- Ensuring that all tasks complement the team and align with the company's goals and objectives.
Qualifications
- Bachelor’s degree in Business or a relevant field.
- Knowledge of various software and technology tools for administrative tasks.
- Mandatory experience working with C-suite Management.
- Proven experience in the IT industry.
- Demonstrated industry experience to effectively support the CEO and complement the team.
- Proactive and dynamic, with the ability to take on new challenges
- Excellent verbal, written, and interpersonal skills.
- Excellent communication and organizational skills.
PLOT NO 1253, ROAD NO 63, JUBILEE HILLS, Hyderabad, Telangana, 500033
https://www.growyourstaff.com/
About Kloud9:
Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.
Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.
At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.
Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.
We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.
● Overall 8+ Years of Experience in Web Application development.
● 5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware
● 3+ Years of Designing Middleware using Node JS platform.
● good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.
● Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.
● Good Experience with TDD Driven Development and Automated Unit Testing.
● Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.
● Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and Authentication(JWT/OAUTH).
● Experience supporting and working with cross-functional teams in a dynamic environment.
● Experience working in Agile Scrum Methodology.
● Very good Problem-Solving Skills.
● Very good learner and passion for technology.
● Excellent verbal and written communication skills in English
● Ability to communicate effectively with team members and business stakeholders
Secondary Skill Requirements:
● Experience working with any of Loopback, NestJS, Hapi.JS, Sails.JS, Passport.JS
Why Explore a Career at Kloud9:
With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.
Your Responsibilities:
-
Write maintainable/scalable/
efficient code. -
Design and architect technical solutions for the business problems of a very large e-commerce portal.
-
Work in a cross-functional team, collaborating with peers during the entire SDLC.
-
Follow coding standards, unit-testing, code reviews etc.
-
Follow release cycles and commitment to deadlines.
Desired Skills and Experience:
-
Experience level of 3 to 12 years of experience in very large scale applications.
-
Strong problem solving skills, data structures and algorithms.
-
Experience with distributed systems handling large amounts of data.
-
Excellent coding skills in Java/J2EE.
-
Very good understanding of Web Technologies.
-
Very good understanding of any RDBMS and/or messaging.
-
B Tech/BE in Computer Science or equivalent from a reputed college.
With the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.
Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.
Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.
As a Chief of Staff, you will be responsible for working closely with the Founders and handling stakeholders at the leadership level.
What you will do:
- Being a link between the founding team and their stakeholders at the executive/ leadership level
- Supporting the Founders and acting as their representative, especially in terms of communication to the lower-level management/ employees
- Working on various day-to-day tasks, on-behalf, of the Founders. These include creating presentations, documents, notes, follow-up with various stakeholders, scheduling meetings, travel follow-ups, etc
- Prioritizing and regularly tracking all the major projects across divisions and keeping the Founders updated regarding the progress and also concerns, if any
- Assisting the founding team in terms of planning, implementing and managing various projects and the proposed recommendations and projects
- Researching, analyzing and drawing valuable conclusions/ insights from the vast amount of data related to market, industry, current processes & trends and also reporting the same to the management in regular intervals
Desired Candidate Profile
What you need to have:- Graduation+ MBA from tier 1 colleges
- Relevant work experience of 5-10 years in overall business strategy, stakeholder management and also project management
- Prior work experience either as Chief of Staff or must have worked in a tier-1 consulting company
- Outstanding communication, presentation, analytical, interpersonal and professional networking skills
- Ability to multi-task and also high ownership
Job brief
We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.
You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
Responsibilities
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Requirements and skills
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven hands-on Software Development experience (Microservices & Springboot)
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience in developing web applications using at least one popular web framework (Spring MVC)
- Experience with test-driven development
Business development can be summarized as the ideas, initiatives, and activities that help make a business better.
The target area would be clients looking forward to Digital Marketing services. Hence includes,
- Increasing revenues
- Growth in terms of business expansion,
- Increasing profitability by building strategic partnerships and making strategic business decisions.
- Responsible for prospecting, identifying, and developing business with new customers
- Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
- Introduce the new client to the operations team and assist the operations team to work for the new client.
- Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
- Providing management with client/market feedback.
- Ability to identify client needs and decide deliverables for the same.
- Should be self-driven, target-oriented, and passionate
Role Business
- Industry Type IT
- Functional Area Sales & Business Development
- Employment Type Full Time, Permanent
- Role Category BD / Pre Sales
Education
- UG: Any Graduate
- PG: Any Postgraduate
- Doctorate: Doctorate Not Required
We are looking to hire a Full-time, Remote (India) Backend engineer with a flair for writing full stack code to help create a SAAS product from the ground up in a niche industry.
This will be the v2.0 of an existing legacy platform with paying customers. This position is within the first few hires in the founding team of the revamped company.
We are on a mission to build a truly world class product and deliver at high speeds with high quality.
Read on and apply for the job if you are a doer, likes no BS, think you're competent enough to get things done, wants some quiet time every day, wants to make a difference, values work life balance and enjoy life outside work.
Experience -
At least 3 to 4 years building scalable SAAS applications in the cloud. It would be great to showcase anything progressive. Education from premier institutions, git contributions, tech blogs, volunteering, pet projects, etc.
Responsibilities -
- Architect, write, deploy and own the (SAAS) product from a technical standpoint working closely with other devs on the team
- Create and deliver the product end-to-end all the way to the user
- Write highly performant code and continuously measure performance and make the application better based on benchmarks
- Debug production issues and keep the application quality high always
- Assist with hiring more people when the team grows
- Pick up any appropriate work as in any early-stage company
General Skills Needed -
- Should be able to build and deploy multi-tenant SAAS applications end to end
- Need to have a technology-agnostic mindset. Should be able to easily pick up any new technology based on the use case.
- Should be an expert software craftsman/craftswoman. Must own the code and be proud of what you build.
- Write well thought out, well-tested code with extensive unit tests and integration tests so that the addition of future features is easy.
- Must know cloud deployment concepts and be comfortable creating and maintaining cost-effective cloud deployment strategies. AWS experience highly preferred.
- Must be able to design and architect simple, market-tested yet highly scalable solutions
- Must be able to quickly iterate and produce working software at a high speed. Must not be shy to scrap and rebuild when there is a need
- Must be appreciative of documentation and write well-documented code and technical documentation alongside
Technical Skills Needed -
- Expert level knowledge in Python and Django. We are a Python/Django/Javascript/ReactJs/AWS shop.
- Must have good knowledge/experience in creating cost-efficient and scalable cloud deployments (AWS preferred)
- Must have good knowledge of industry-standard design patterns and tools
- Must have a good understanding of various frameworks on authentication and authorization, billing and metrics
- Some experience in data analytics and reporting - creating reports based on the data collected and deliver to the frontend
- Expertise with Frameworks
- Django, or similar backend frameworks
- PostgreSQL, MySQL, any NoSQL or other database technology
Job Perks
Perks -
- Opportunity to build a SAAS product from the ground up. Lots of challenges to tackle on
- Work remotely from anywhere within India
- Emphasis on work-life balance and professional development
- Flexible work hours and a lot of autonomy
- Work with a very informal team collaborating over slack. No meaningless meetings. Focus on getting things done and not hours put in
- Opportunity to grow the team with the company
- Market salary and a yearly bonus outside the salary based on company + individual performance
- Generous PTO plan
Job Description:
Companies Hiring For: JBM/Sakura Auto parts/Lucas-
TVS/Flextronics/Seyon Auto parts/Perfect Equipment/KIML/ RANE
Qualification: B.E/B.TECH (Mech, EEE,ECE, Auto & Chemical)
Work Area: Production, Quality, Maintenance, Design
Designation: GET/GAT/ Neem Trainee/On Role
Salary: 12k to 17k per month
ESI+PF available
Food & Transport will be provided
WALK-IN-INTERVIEW
Interview date: DIRECT WALK-IN
(20/01/2020 to 28/02/2020)
Interview Time: 10.15 am - 4.15 pm
Contact : Ajay (HR)
Keyskills,