Cutshort logo
For Employers
Thinksys Software logo
Call Quality Analyst
Call Quality Analyst
Thinksys Software's logo

Call Quality Analyst

Harshita Saxena's profile picture
Posted by Harshita Saxena
2 - 10 yrs
₹2L - ₹5L / yr
Pune
Skills
Quality audit

Position: Call Quality Analyst

 

Monitoring Calls:

 

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

 

Quality Assessment:

 

  • Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
  • Feedback and Coaching:
  • Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
  • Offer coaching and training to help agents enhance their skills and meet quality standards.
  • Reporting and Documentation:
  • Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
  • Generate regular reports on individual and team performance for management review.
  • Root Cause Analysis:
  • Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
  • Compliance and Policy Adherence:
  • Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
  • Process Improvement:
  • Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
  • Training and Development Support:
  • Assist in the development and delivery of training materials and programs for call center agents.
  • Conduct refresher training sessions on specific skills or areas identified for improvement.
  • Quality Assurance Metrics:
  • Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
  • Monitor and analyze performance metrics to ensure they align with organizational goals.
  • Stakeholder Communication:
  • Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

 

Qualifications:

 

  • Minimum 2 years of experience as a Call Quality Analyst.
  • Previous experience in a call center or customer service role is often preferred.
  • Strong analytical skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using call monitoring software and tools.
  •  Knowledge of industry-specific regulations and compliance standards (if applicable).


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Thinksys Software

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

ThinkSys, an award-winning technology company, is a leading provider of Software Development, QA and ITservices. Based in Sunnyvale, CA and offices in NOIDA, India. ThinkSys serves clients worldwide.We have been recognized among the fastest growing private companies in the US (Inc5000 2016), the "Most Exciting"​ companies in Asia(Red Herring Asia 100) & the "Best Emerging Software Company in Delhi NCR (India) "​. ThinkSys delivers a wide variety of comprehensive end-to-end services that combine power, functionality, and reliability with flexibility, agility, and usability.
Read more

Connect with the team

Profile picture
Afifa K

Company social profiles

N/A

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Anand V
Posted by Anand V
Bengaluru (Bangalore)
6 - 10 yrs
₹15L - ₹30L / yr
skill iconReact.js
skill iconJavascript

·      7+ years of professional experience in front-end development.

·      5+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.)

·      Strong understanding of JavaScript (ES6+), HTML5, and CSS3.

·      Experience with RESTful APIs, GraphQL, and WebSocket integration.

·      Proficiency in modern build tools (Webpack, Vite, Babel, etc.).

·      Expertise in state management libraries (Redux, MobX) and React Query.

·      Solid understanding of UI/UX principles and responsive design.

·      Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).

·      Familiarity with modern CI/CD pipelines and version control tools (Git).

Read more
Automotive, Manufacturing
Automotive, Manufacturing
Agency job
Pune
5 - 10 yrs
₹18L - ₹18L / yr
Object Oriented Programming (OOPs)
skill iconJava
skill iconPython
skill iconC
skill iconC++
+1 more

We have an urgent opening for a highly skilled and passionate professional for the below role:

Quick Role Overview:

  • Role: Python Automation Developer
  • Location: Pune (Near Sangamwadi – Metro Connectivity)
  • Working Model: Hybrid (4 Days Work from Office)
  • Experience: 6 – 9 Years (Minimum 5.9+ Years in OOPs Development)
  • Qualification: B.E. / MCA / M.Sc. / B.Sc.
  • Notice Period: Early Joiners Preferred (15–30 Days Max)


Job Description

We are looking for a strong Python Automation Developer with solid Object-Oriented Programming expertise. This role is ideal for professionals who are strong in Java / C++ / C# and are willing to transition into Python (if not already working in Python).

You will be responsible for designing, developing, and maintaining high-quality automation solutions while translating business requirements into scalable and efficient technical implementations.

This is an excellent opportunity to work in a German-based product company offering strong work-life balance and a global work culture.


Key Responsibilities

  • Design and develop automation solutions using Python (preferred) or other OOP-based languages.
  • Translate functional requirements into scalable technical designs.
  • Apply strong design patterns and coding best practices.
  • Write clean, efficient, maintainable, and well-documented code.
  • Debug, troubleshoot, and optimize performance issues.
  • Work closely with cross-functional teams in a global environment.
  • Supervise and mentor junior team members when required.
  • Take complete ownership of assigned modules.


Desired Skills & Competencies

Must-Have Skills:

  • 5.9+ years of relevant experience in OOPs (Python / Java / C++ / C#)
  • Strong analytical, coding, debugging, and design skills
  • Excellent understanding of design patterns and frameworks
  • Ability to convert requirements → design → fully functional implementation
  • Strong problem-solving mindset
  • Good English communication skills
  • Ability to work independently with minimum supervision

(Candidates with Java/C++/C# background must be willing to work in Python.)


Good to Have:

  • Experience with defect management tools
  • Experience with GIT / SVN or any code repository management tools
  • Experience with Eclipse IDE or equivalent IDE


Read more
Eklavya Analytics
tech eklavya
Posted by tech eklavya
Remote only
0 - 2 yrs
₹5000 - ₹5000 / mo
Graphic Designing
skill iconFigma
Adobe Photoshop
Logo Design

Graphic Designer – Eklavya Analytics

📍 Location: Remote

🕒 Employment Type: INTERNSHIP


About Eklavya Analytics:

Eklavya Analytics is on a mission to make data-driven insights accessible to businesses and individuals. We specialize in analytics, technology, and intuitive design to create impactful digital experiences.

We’re looking for a Graphic Designer to join our growing team—someone who can bring our ideas to life through visually stunning and engaging designs.



🔹 Responsibilities:

  • Design engaging graphics for social media, marketing campaigns, websites, and branding materials.
  • Create visually appealing infographics, UI elements, illustrations, and motion graphics when needed.
  • Develop and maintain brand identity guidelines to ensure consistency across all platforms.
  • Work closely with the marketing and product teams to conceptualize and execute designs that align with our business goals.
  • Enhance user experience through intuitive visual elements across digital products.
  • Stay updated with the latest design trends, tools, and best practices.



🔹 Requirements:

Experience: 0-1 years in graphic design

Portfolio: Strong portfolio showcasing branding, digital, and marketing designs

Tools: Proficiency in Adobe Photoshop, Illustrator, Figma, or Canva

Creativity: Ability to conceptualize ideas and bring them to life visually

Attention to Detail: Strong typography, color theory, and layout skills

Collaboration: Ability to work with cross-functional teams and take feedback constructively


🚀 Why Join Us?

Creative Freedom: Work on exciting projects that challenge your design skills.

Growth & Learning: Opportunities to learn and experiment with the latest design trends.

Flexible Work: Remote-first culture

Impactful Work: Your designs will directly shape our brand and user experience.

Read more
Bolzano
Mauritius, Moka
7 - 11 yrs
₹15L - ₹20L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+7 more

This role is physically based out of Mauritius and will require you to relocate to Mauritius. Relocation expenses like air tickets/work visa/permit/shared accomodation/medical insurance/daily travel costs will be borne by the company


The role of a senior java developer is to ensure high quality software development and delivery to the end client.


As senior software developer, you shall be the technical SME on the project and ensure that the team abide by the quality standard set on the project.


On the Java Expertise Center, you shall be contributing to the knowledge building committee where you will be coaching juniors and demy students


Key Skills:

 Very good knowledge in Java (at least from Java 8).

 Good knowledge of Spring boot

 Experience with JPA/Hibernate

 Experience in middleware such as MessageQueues

 Experience with REST interfaces and GRPC

 Experience with modern agile software development (Continuous Integration)

 Experience in securing APIs

 Knowledge in design patterns


1. Software Development

 Act autonomously in the delivery of tasks of simple to high complexities on projects.

 Participate actively with team members to reduce risks related to tasks and activities.

 Ensure deliveries (code, documentation, release notes) are executed within set quality standards and processes.

 Understand and apply standard methods, tools and processes in daily tasks.

 Participate in sprint backlog estimation.


2. Team coaching & technical reference on project.

 Work with the team architect to help coach team members and ensure they

abide by the technical standards set on the project.

 Coach new joiners and accompany them technically & functionally on the

project.

 Be the technical reference on the project, besides the architect.

 Communicate technical KPI to your project manager.

 Review code contributed by team members, ensuring adherence to coding standards, best practices, and quality standards.

 Act as a coach or trainer and contribute actively to the Java Expertise Center.

 A commitment to continuous learning and staying updated with industry trends and best practices

 Participate in budget auditing activities as required by direct report in the capacity of a Developer


Key Dimensions:

 Ability to monitor unit test coverage and ensure team abide by same standard (Standard unit test coverage

of 60% on new and overall codes)

 Ensures Sonar analysis of project is as per quality gate and any deviations are tackled by the team

 Ensuring highest quality delivered to client.

Read more
Easiofy Solutions
at Easiofy Solutions
4 recruiters
Noor Fatma
Posted by Noor Fatma
Remote only
2 - 3 yrs
₹8L - ₹10L / yr
skill iconData Science
Artificial Intelligence (AI)

We are working on AI for medical images. We need someone who can run pre trained models and also train new ones

Read more
Emporio Marketing Pvt. Ltd.
Sonam Kaushal
Posted by Sonam Kaushal
Noida
5 - 9 yrs
₹8L - ₹15L / yr
Project Management
Project planning
IT project management
Software project management

Job Description

As we continue to expand our Technology footprint, we’re looking to find ambitious, talented leaders who enjoy everything tech and want to work at an exciting confluence of tech and digital transformation. 

In the profile, the IT Project Manager will be responsible for planning of technology projects, managing our team of IT professionals, interacting with clients and architecting solutions to meet their requirements and the execution of all technology-related tasks and initiatives. 

The successful candidate will also be the liaison with our teams in Hyderabad and US/Canada in order to ensure the successful delivery of projects. 

Responsibilities include building project plans, allocating tasks, and setting milestones, and overseeing project execution.


  1. Create & manage project plans
  2. Define project schedules, allocate resources and monitor progress
  3. Align project objectives with company goals, and make sure the project team is clear on objectives
  4. Help project team with the design and development of tasks
  5. Lead process of issue identification and resolution
  6. Monitor and manage scope alongwith documentation Manage all documentation
  7. Foster partnership with customers/stakeholders/sponsors

Key requirements 

  • B.Tech in Computer Applications, IT, MCA or related field is a must 
  • At least 3 years of supervisory experience in managing teams  
  • Clear thought process, planning and forecasting skills will be required 
  • Excellent Verbal and written communication skills 
  • Prior experience of working with a digital agency/IT Services firm is a +  
  • Experience of US/North America projects in addition to India is a +
Read more
Helical IT Solutions
at Helical IT Solutions
4 recruiters
Bhavani Thanga
Posted by Bhavani Thanga
Hyderabad
0 - 0 yrs
₹1.2L - ₹3.5L / yr
PySpark
Data engineering
Big Data
Hadoop
Spark
+4 more

Job description

About Company
Helical Insight an open source Business Intelligence tool from Helical IT Solutions Pvt. Ltd,
based out of Hyderabad, is looking for fresher’s having strong knowledge on SQL. Helical
Insight has more than 50+ clients from various sectors. It has been awarded the most promising
company in the Business Intelligence space. We are looking for rockstar team mate to join
our company.
Job Brief
We are looking for a Business Intelligence (BI) Developer to create and manage BI and analytics
solutions that turn data into knowledge.
In this role, you should have a background in data and business analysis. You should be
analytical and an excellent communicator. If you also have a business acumen and
problemsolving aptitude, we’d like to meet you. Excellent knowledge on SQLQuery is required.
Basic knowledge on HTML CSS and JS is required.
You would be working closely with customers of various domain to understand their data,
understand their business requirement and deliver the required analytics in form of varous
reports dashboards etc. Excellent client interfacing role with opportunity to work across various
sectors and geographies as well as varioud kind of DB including NoSQL, RDBMS, graph db,
Columnar DB etc
Skill set and Qualification required
Responsibilities
 Attending client calls to get requriement, show progress
 Translate business needs to technical specifications
 Design, build and deploy BI solutions (e.g. reporting tools)
 Maintain and support data analytics platforms)
 Conduct unit testing and troubleshooting
 Evaluate and improve existing BI systems
 Collaborate with teams to integrate systems
 Develop and execute database queries and conduct analyses
 Create visualizations and reports for requested projects
 Develop and update technical documentation
Requirements
 Excellent expertise on SQLQueries
 Proven experience as a BI Developer or Data Scientist
 Background in data warehouse design (e.g. dimensional modeling) and data mining
 In-depth understanding of database management systems, online analytical processing
(OLAP) and ETL (Extract, transform, load) framework
 Familiarity with BI technologies
 Proven abilities to take initiative and be innovative
 Analytical mind with a problem-solving aptitude
 BE in Computer Science/IT
Education: BE/ BTech/ MCA/BCA/ MTech/ MS, or equivalent preferred.
Interested candidates call us on +91 7569 765 162
Read more
pagon tech
at pagon tech
1 video
1 recruiter
Pavan Kumar
Posted by Pavan Kumar
Remote only
1 - 2 yrs
₹2L - ₹4.5L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconJavascript
skill iconHTML/CSS
TypeScript
1.Delivering a complete front end application.
2.Hands on experience in Angular 2+ version.
3.Communicate with backend REST api's
4.knowledge in Angular material.
5.Added advantage if had a knowledge in Testing (Karma,jasmine)
6.Typescript knowledge to create angular applications.
7.Deep knowledge of Angular practices and typescript
8.Creating custom general use modules and components which extends the elements and modules of core angular.
Read more
HelpNow
at HelpNow
1 video
5 recruiters
Mohika Jain
Posted by Mohika Jain
Mumbai
4 - 40 yrs
₹7L - ₹12L / yr
User Experience (UX) Design
User Interface (UI) Design
Social Media Optimization (SMO)

About the Role:

Solve complex Design problems in भारतीय Healthcare involving multilingual population, diverse education backgrounds and evolving cultural contexts. Your creations will be pivotal in improving the patient experience in India and at the forefront of our ecosystem. Tinker with technology, play with our social media account and style up our first responder team.

Job Responsibilities:

  • Create 1-2 creatives a day!

  • Dictate social media and brand identity.

  • Create UIUX for internal ops management applications.

  • Create UIUX for digital and offline products for Hospitals, Clinics and labs.

  • Design posters, brochures and company pitch decks!


The candidate should have minimum 4 years of experience in:

  • Working at a growing startup
  • Studying at a top Design School
  • Work on Healthcare products or industry (bonus, not a necessity)
  • Keen sense of aesthetics and function
  • Having a curious mind.
  • Leading team(s).
Read more
sense.bio
at sense.bio
1 recruiter
Kunwar Javed
Posted by Kunwar Javed
Remote, Mumbai
1 - 3 yrs
₹3.6L - ₹4.5L / yr
skill iconAngularJS (1.x)
Angular
skill iconAngular (2+)
skill iconJavascript
skill iconHTML/CSS
+1 more
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities

  • Develop new user-facing features
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI/UX designs
  • Optimize application for maximum speed and scalability
  • Assure that all user input is validated before submitting to back-end
  • Collaborate with other team members and stakeholders
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos