Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
Shubham Vishwakarma
Full Stack Developer - Averlon
About Thinksys Software
About
Connect with the team
Company social profiles
Similar jobs
- Designing and overseeing all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
- Developing and monitoring campaign budgets.
- Planning and managing our social media platforms.
- Preparing accurate reports on our marketing.
React Native
JavascriptMust have
- Experience with React and Redux or similar programming
- Experience in Rest API integration
- Passionate about the user experience
- Android and IOS development
- Other requirements
- Good knowledge of Javascript functions and operators
- Responsibility for major tasks and chores
- Willing to resolve technical debt in the early step
- Good understanding of sprint cycle in agile
- Can communicate with developers and non-developers
- Serverless API experience is not counted
- Good to have Git workflow knowledge
- Good to have Github collaboration experience
Ineffable Communications is a new-generation full-range marketing agency for emerging technologies, ideas, and lifestyles. Passionate about building better futures, we tailor our client's Branding, Creative, Advertising, and Marketing solutions. We are a marketing firm focusing on enhancing brand value using different marketing techniques. We have extensive experience in the field of Marketing.
Note:
- This is an on-site opportunity, kindly don't apply if you are looking for a work-from-home position.
- Lucrative incentives to be provided.
Responsibilities:
- Create visually appealing designs for print and digital marketing materials that align with brand standards and project goals
- Collaborate with cross-functional teams to understand project objectives, target audience, and messaging
- Manage multiple design projects simultaneously and deliver work on time
- Provide guidance and mentorship to junior designers to help them develop their skills and knowledge
- Stay up-to-date with industry trends, new design techniques, and software to continually improve skills
- Participate in brainstorming sessions to contribute to the creative direction of the company
Requirements:
- 2-4 years of experience in graphic design with a strong portfolio showcasing design skills
- Bachelor's degree in graphic design or a related field
- Proficiency in Adobe Creative Suite and other design software
- Strong understanding of branding and design strategy
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment and deliver high-quality work on time
- Strong attention to detail and the ability to provide and receive constructive feedback
We are currently looking for highly skilled and established Key account manager/ Customer Success Specialists, for a deep IP technology platform company.
Responsibilities
Develop new business through existing accounts by understanding the customer's business, identify and explore commercial opportunities with the accounts.
Build an incremental sales pipeline for financial services solutions.
Be a thought leader in the rapidly evolving and disruptive space of BFSI.
Regularly liaising with existing clients to identify new business opportunities.
Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.
Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.
Understand and clearly articulate CRMNEXT value proposition.
For this role you must have:
Experience in handling large enterprise accounts in domestic and international geographies
Experience of selling enterprise business applications to large banks
Experience in deepening client engagements and developing uncontested market space.
Critical thinking and strong decision-making abilities
Experience in devising Strategic Plans to expand sales and sales forecasting
Solution oriented and problem-solving skills Experience of proposal preparation, contract discussion and negotiation
You will have a dual role of a technology and business expert and help make decisions that will impact the business.
Excellent verbal and written communication skills
Prior experience of Customer facing role.
Good experience into CRM Sales/ Business development.
Strong expertise and passion for the banking and financial services vertical.
Qualifications
BE/BTech/ MSc IT/ MCA - With 60% throughout the academics.
NodeJS (Node.js)Javascript
React.js
HTML/CSSCompany Description:
At Bungee Tech, we help retailers and brands meet customers everywhere and, on every occasion, they are in. We believe that accurate, high-quality data matched with compelling market insights empowers retailers and brands to keep their customers in the center of all innovation and value they are delivering.
We provide a clear and complete omnichannel picture of their competitive landscape to retailers and brands. We collect billions of data points every day and multiple times in a day from publicly sources. Using high-quality extraction, we uncover detailed information on products or services, which we automatically match, and then proactively track for price, promotion, and availability. Plus, anything we do not match helps to identify a new assortment opportunity.
Empowered with this unrivalled intelligence, we unlock compelling analytics and insights that once blended with verified partner data from trusted sources such as Nielsen, paints a complete, consolidated picture of the competitive landscape.
We’re looking for a Sr. Full Stack Developer who will take a key role on our team. Our
Full Stack developer must have knowledge in all stages of software development.
You’ll be working alongside other engineers and developers, collaborating on the
various layers of the infrastructure for our SAAS platforms.
Responsibilities:
• Design, implement, maintain & support data intensive analytics based backend services using node.js, javascript
• Design, implement, maintain & support UI components using React.js, Html, CSS, Javascript
• Design, implement, maintain & support data persistence stores that back the backend services using both NoSql & Sql based databases
• Work with graphic designers and convert designs to visual elements.
• Maintain quality, performance and ensure responsiveness of applications.
• Understand and implement security and data protection.
• Focus on Engineering and Operation excellence
• Mentor fellow engineers to get projects executed
Qualifications:
• 5+ years of experience in building horizontally scalable backend services & responsive UI on the cloud
• 5+ years of experience building backend services using Node.js and persistence stores like DynamoDB(NoSQL), AuroraDB(RDBMS/SQL), Elastic Search & S3.
• 5+ years of experience building responsive UI using react.js, angular.js, html, CSS, javascript
• Strong in problem solving, dealing with ambiguity, coding, DS, algorithm
• Strong in Architecting SaaS systems on the cloud with focus on OE, Reliability, Availability, Security, Performance and Cost optimization
• Strong in writing modular, maintainable code using the right design patterns
• Experience with AWS and other cloud technologies.
BENEFITS:
At Bungee, you can work from anywhere in India. We offer flexibility in schedules, reimbursments for home office expenses, a top notch health plan that covers you and your family, retirement benefit and generous paid time off.
Annual Salary: Cash Compensation + Employee Stock Options.
Java
Amazon Web Services (AWS)
Spring BootResponsibilities :
- Design and develop scalable, high performance, and reliable API driven services/applications in Java language that operate whole day.
- Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration.
- Interact with both business, financial research, and technical stakeholders to deliver high quality products and services that meets/exceeds business, customer, and technical requirements.
- Own products and code from cradle to grave including production quality/performance monitoring.
Required Skills :
- Experience building and running high performance enterprise applications developed in Java language.
- Hands on experience developing Java web applications built with modern standards-based APIs including Java based REST APIs and implementations.
- Experience in Java language APIs, Spring technologies, Hibernate, JDBC, RDBMS and NoSQL based data persistence.
- Experience developing solutions on AWS Cloud leveraging AWS Lambda, S3, DynamoDB, Cloud Formation, and other related AWS technologies.
- Solid understanding of Domain Modeling with Relational and Non-Relational Databases.
- Excellent debugging and problem-solving skills, including ability to diagnose and fix performance and scalability issues.
- Experience working in an agile methodology-based development environment.
- Excellent written and verbal communication skills.
- BS/B.Tech/M.Tech in Computer Science or a related field.
Share your resumes if this opportunity suits you.
About ekincare
Join the fastest growing health benefits platform in India. ekincare is a Series A funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion dollar corporate health benefits market. Trusted by Fortune 500 companies, ekincare’s patent-pending preventive, predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Aegis Graham Bell Awards (Most innovative enterprise app) and named as the best "Healthy Workplace Brand" in the IHW Summit. If you are ambitious, willing to unlearn and relearn in a fast-growing startup, dream about MAUs, client segmentation, funnels etc. and excited to apply your skills towards making India Inc. healthy, come, join us!
Position : Process Associate - Contract to Hire
Location -Hyderabad
➔ Responsible for handling operations related to the backend by coordinating with vendors, customers & internal teams.
➔ Manage the Backend process such as Appointment Confirmations, Reports Uploading with assertiveness.
➔ Responsible for End to end backend support to operations enquiries, Confirmation follow-ups with Vendor/DCs. Working closely with Vendors/DC, Corporate Customers and internal stakeholders for Appointment confirmation, reports and ensure timely action of completing tasks at hand.
➔ Ability to analysis the situation in hand and take a business decision to ensure Customer experience is not impacted
➔ Working knowledge of Google sheets/Excel
➔ The candidate should be self motivated and take initiatives and flexible to accommodate new responsibilities as and when the role demands.
➔ Good communication skills in English & Hindi.
➔ Additionally, should be Punctual, have an Eye to Detail, Quick learner, Team player, Basic computer Skills,& Professional approach towards work, with good work Ethics.
Angular (2+)JavaDesignation - SDE II / III (3D team)
About Livspace
Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.
We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.
If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us.
Skills required (Must haves):
- Should have worked on Javascript for minimum 2 years. Frontend(Preferred) / Backend
- Should have knowledge of Web development
- Should have good logical thinking and able to code using best practices
- Should have knowledge of Angular JS or any MVC framework
Good to Have (Plus Points):
- Some knowledge of Python/java
- Some knowledge on Database (MySQL)
- Some knowledge of Three.js & 3D rendering tools in web-like blender, 3dsmax etc.
- Some knowledge of Geometry/mathematics knowledge
- Some functional knowledge of CSS Styling, though we are not looking for UI developer
What you will be working on:
- Active development of web based 3D Design tool which is used be interior designers to create awesome designs
- Creation of builder tool which helps in creating dynamic products (variable dimensions and finished) run time
- Development of rule engine which take care of ever growing product & design rules
React.jsJavascript
.NET
AngularJS (1.x)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon