Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position: Production Head (Adhesive or Plaster manufacturing)
Location: Umargam, Gujarat
Experience: 10 year in Adhesive or Plaster manufacturing industry
salary: 8-12 LPA
Industry: Building material
candidate must have experience in Adhesive or Plaster manufacturing.
JOB SUMMARY
We are seeking an experienced Production Head to oversee our manufacturing operations. The ideal candidate will be responsible for ensuring the efficient and timely production of high-quality products, while maintaining a safe and productive work environment. The Production Head will play a key role in planning, coordinating, and controlling manufacturing processes to achieve production targets and optimize resource utilization.
Job Duties :
- Production Management: Oversee daily production activities to ensure products are manufactured on schedule, within quality standards, and cost-effectively.
- Team Leadership: Manage and lead a team of production supervisors, technicians, and operators, fostering a collaborative and motivated work environment.
- Quality Control: Implement and maintain rigorous quality control procedures to ensure products meet the required specifications and standards.
- Process Improvement: Identify and implement process improvements to enhance productivity, efficiency, and product quality. Utilize Lean Manufacturing and Six Sigma methodologies where applicable.
- Resource Management: Optimize the use of materials, equipment, and labor to achieve production goals. Coordinate with the supply chain and procurement teams to ensure timely availability of raw materials and components.
- Safety Compliance: Ensure compliance with health, safety, and environmental regulations. Promote a culture of safety and implement best practices to prevent workplace accidents and injuries.
- Reporting: Generate and analyze production reports and other metrics to inform decision-making and continuous improvement efforts.
- Stakeholder Communication: Collaborate with other departments, quality assurance, and sales, to align production activities with company goals and customer requirements.
- Coordinate with all departments, including Mechanical, Electrical, Dispatch, and Purchase to ensure smooth and efficient operations.
Qualifications:
- Proven experience (typically 10 years) in a production management role within a manufacturing environment.
- Proven experience managing production and manufacturing processes involving block fix, RMC, cement, block Joining Mortar, etc.
- Willing to work in a dusty Environment.
- In-depth knowledge of production processes, quality control, and safety standards.
- Excellent problem-solving skills and the ability to make data-driven decisions.
- Strong organizational and time management abilities.
- Exceptional communication and interpersonal skills.
Key Result Areas (KRA):
The Production Head will ensure efficient and timely production of high-quality products by achieving and maintaining production targets, managing and motivating a diverse team, and implementing rigorous quality control procedures. They will also identify and implement process improvements, optimize resource utilization, and ensure compliance with safety regulations. Additionally, they will analyse production reports and collaborate with other departments to align production activities with company goals and customer requirements.
mail updated resume with current salary:
Jobs[at]glansolutions[dot]com
satish: 88 O2 74 97 43
Python
NodeJS (Node.js)
Docker
Javascript3-5 years of experience as full stack developer with essential requirements on the following technologies: FastAPI, JavaScript, React.js-Redux, Node.js, Next.js, MongoDB, Python, Microservices, Docker, and MLOps.
Experience in Cloud Architecture using Kubernetes (K8s), Google Kubernetes Engine, Authentication and Authorisation Tools, DevOps Tools and Scalable and Secure Cloud Hosting is a significant plus.
Ability to manage a hosting environment, ability to scale applications to handle the load changes, knowledge of accessibility and security compliance.
Testing of API endpoints.
Ability to code and create functional web applications and optimising them for increasing response time and efficiency. Skilled in performance tuning, query plan/ explain plan analysis, indexing, table partitioning.
Expert knowledge of Python and corresponding frameworks with their best practices, expert knowledge of relational databases, NoSQL.
Ability to create acceptance criteria, write test cases and scripts, and perform integrated QA techniques.
Must be conversant with Agile software development methodology. Must be able to write technical documents, coordinate with test teams. Proficiency using Git version control.
Amazon Web Services (AWS)Position Title: Senior Software Engineer, Cloud Delivery
Location: India-Remote.
About Deltek:
Deltek is a multinational Product-based Software Development Company headquartered in Herndon, Virginia (USA) with over 4200 employees operating across 13 countries. We are a software and information solutions provider that specializes in serving project-based businesses. The company focuses on delivering enterprise software and information solutions to industries such as government contracting, architecture and engineering, professional services, and more. Deltek's solutions are designed to address the unique challenges and requirements of organizations that operate on a project-centric model. We have more than 30,000 customers in 80 countries, and we are specialized into Project Management Software, ERP Based Project, Accounting Software, Federal Government Contracting. • Deltek got recognized at by Forbes as one of America's Best Mid-Sized Employers • We are in 8th spot on Glassdoor’s 2024 for Best Places to Work list globally • More than 30,000 customers in 80 countries • 98% of the top 50 federal contractors are using our products • More than 10,000 small businesses are powered by Deltek Solutions • Top 5 of the Global Accounting and Consulting firms use our products
Learn more at: https://www.deltek.com/en
Position Responsibilities:
Deltek is looking for software engineers who are passionate about coding and technology to work on our wide variety of products and platforms. Our SaaS applications are used globally by thousands of customers and millions of users. We want to build out our team with more engineers who are also passionate about building great applications and care about giving our customers a great user experience. Working at Deltek is an opportunity to take on the unique challenges of a successful, large scale SaaS business application that existed before "web applications" as we know them today even existed. We challenge ourselves to solve customer problems on a flexible & customizable platform, while we support scaling out from the smallest mom-and-pop shop to the world's largest multinational corporations, and constantly build and evolve our easy-to-use customer-first product. It is a "never-stop-learning" environment, where you will be working with a strong technical team and integrate cutting edge technology with tried and tested core platforms. Our technology stack is diverse and constantly evolving, but currently contains:
• JavaScript • Node.js, including Eexpress.js
• C# / .NET • Python
• Docker & Kubernetes
• PostgreSQL
• Oracle Cloud Infrastructure (OCI) technologies
• Amazon Web Services (AWS) technologies
• Terraform Key Responsibilities:
• Coding skills across the entire stack – UI, Services, Data, and Infrastructure.
• A technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them.
• Having experience with OCI is an asset, but any Cloud infrastructure platform is a strong starting point (eg. AWS, Microsoft Azure, Google Cloud)
• You adopt industry best practices in all your projects - TDD, CI/CD, Infrastructure as Code, linting.
• You are pragmatic enough to deliver an MVP, but aspirational enough to think about how it will work with millions of users.
• Desire and ability to take ownership of an application as it runs in production, at scale, for millions of users; quickly respond to issues and fix problems as they are found.
• Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand. As a team, we believe in doing all of this while having fun! A core part of our team culture involves supporting an environment where everyone can do their best work. We expect all our team members to support this culture.
Qualifications:
• Education: Bachelor’s degree in computer science or a related field, or equivalent experience.
• Experience:
o Minimum of 7 years of overall experience in software development and/or infrastructure engineering or similar role.
o 3+ years of experience applying an automation-first approach to problem-solving using configuration management tools and scripting.
o Strong experience and expertise with atleast one cloud platform with preference for OCI (or AWS, Azure, GCP).
o Experience with one programming language with preference for NodeJS or other similar languages
o Experience with one SQL database with preference for PostgreSQL or other similar languages
o Hand on with TDD, CI/CD pipelines, Networking,
• Technical Skills: o Infrastructure-as-Code mentality with tools like Terraform and/or Ansible.
o Demonstrated experience in building high-quality products or services.
o Experience delivering successful web or cloud projects.
• Soft Skills:
o Strong communication skills: ability to explain work, ask great questions, listen to peers and customers, influence without authority, and give and receive feedback.
o Passion for building software that solves real problems for real people.
o Commitment to writing well-designed, easy-to-test, and maintainable code.
SHIFT: 12pm IST – 8pm IST
About the company
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 85 lakh
customers, it has grown 10X in last one year. With three rounds of funding of $151 mn, it is
well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global
SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of
4000+
employees.
Role and Responsibility – Sales Executive
• Identifies business opportunities by identifying prospects.
• Sells products by establishing contact and developing relationships with prospects recommending
solutions.
• Outbound calling on data collected through lead generation activities / secondary data
sources. • Daily follow-ups on older leads and work on new leads.
• Maintains quality service by establishing and enforcing organization standards. • Must be
energetic, well-spoken, and eager to close sales deals and generate revenue for the
organization.
About Training- Training will be provided for initial few days for an employee to understand end
to end process.
Employee Value Proposition:
• Employee health insurance of Rs 1 lakh per year. Premium is paid by
the company. • Employees get free lunch and snacks.
• Monthly reward and recognition to outstanding performers.
• Employees get promotion every 6 months basis performance. Outstanding performers
can qualify for promotion every quarter. So an employee can get promoted up to 4
times in a year. Every promotion results in change of designation and increase of
salary .
• Accelerated career growth of employees and one can become UH in another 3 months
time)
• Regular team parties and Annual Day outing for all employees.
NodeJS (Node.js)
MongoDB
ExpressKey Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.
What you need to do:
- Developing and suggesting various packaging solutions for Food/Beverages/Pharma/Personal care/Home care products, as per consumer & customer desirability and keeping Packaging Sustainability in scope.
- Analyzing the technical aspect of packaging design and responsible for smooth implementation /execution on manufacturing line. Carrying Out Risk assessment and drawing a mitigation plan.
- Identifying and suggesting various packaging design, as per the design brief presented by the client.
- Creating 4Q/8Q innovation/Renovation for Packaging in accordance with Packaging strategy of Client.
- Conducting Packaging cost saving workshop for packaging portfolio, identify potential and support to implement at Client’s place.
- Conducting secondary research for Packaging ideas and complete benchmarking studies necessary for product-packaging portfolio.
- Supporting in Specification enhancement program & packaging quality improvement plans.
- Leading and supporting Sustainability agenda and design recyclable packaging materials.
- Following Packaging development protocol (machineability, Shelf Life & Transit test) and support forward & backward supply chain activities to achieve Quality Excellence.
Desired Candidate Profile
- Extremely good team player, with strong client/stakeholder management skills and line managerial skills.
- Complete working knowledge of Packaging Technology, Regulatory, Specification, Artwork Management, Mould Management, Rapid Prototyping, Packaging machineries & developmental process.
- Problem solving & bias for action mindset. Should have excellent communication skills and consumer & customer centricity.
- Advance project Management Skills, presentation skills& influencing skills.
- Good networking with Packaging material suppliers, IIP/SIES & other packaging testing laboratories & with Plastic waste management entities such as Producer Responsibility Organizations (PROs)& recyclers.
- Basic appreciation of product development principles.
MongoDBJob description
The role encompasses administration of and responsible for MongoDB database and will be responsible for ensuring the database performance, high availability, and security of clusters in MongoDB instances.
- The candidate will be responsible for ensuring that database management policies, processes and procedures are followed, adhering to ITIL good practice principles and are subjected to continuous improvement as per PCI standards.
- He / She will be responsible for reviewing system design changes to ensure they adhere to expected service standards and recommend changes to ensure maximum stability, availability and efficiency of the supported applications.
- The candidate should understand the application functionality, business logic and work with application stakeholders to understand the requirement and discuss the new application features and propose the right solutions.
What you'll do
- Install, deploy and manage MongoDB on physical and virtual machines
- Create, configure and monitor large-scale, secure, MongoDB sharded clusters
- Support MongoDB in a high availability, multi-datacenter environment
- Administer MongoDB Ops Manager monitoring, backups and automation
- Configure and monitor numerous MongoDB instances and replica sets
- Automate routine tasks with your own scripts and open-source tools
- Improve database backups and test recoverability regularly
- Study the database needs of our applications and optimize them using MongoDB
- Maintain database performance and capacity planning
- Write documentation and collaborate with technical peers online
- All database administration tasks like backup, restore, SQL optimizations, provisioning infrastructure, setting up graphing, monitoring and alerting tools, replication
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- Architecting high availability servers
What qualifications will you need to be successful?
Skills and Qualifications
- Minimum 1 years of experience in MongoDB technologies, Total should be 3 years in database administration.
- Install, Deploy and Manage MongoDB on Physical, Virtual, AWS EC2 instances
- Should have experience on MongoDB Active Active sharded cluster setup with high availability
- Should have experience on administrating MongoDB on Linux platform
- Experience on MongoDB version upgrade, preferably from version 4.0 to 4.4, on production environment with a zero or very minimum application down time, either with ops manager or custom script
- Experience on building the database monitoring using tools like, AppD, ELK, Grafana etc.
- Experience in Database performance tuning which include both script tuning and hardware configuration and capacity planning.
- Good Understanding and experience with Mongodb sharding and Disaster Recovery plan
- Design and implement the backup strategy and BCP process across the MongoDB environments. Maintain the uniform backup strategy across the platform
- Define the database monitoring, monitoring thresholds, alerts, validate the notifications and maintain the documents for the future references
- Database performance tuning based on the application requirement and maintain the stable environment. Analyse the existing mongodb queries behalf of the performance improvement program
- Work with engineering team to understand the database requirement and guide them the best practice and optimize the queries to get the better performance
- Work with application stake holders to understand the production requirement and propose the effective database solutions
- Review and understand the ongoing business reports and create new adhoc reports based on the requirement
C#NodeJS (Node.js)JavascriptExpress
HTML/CSSFull-stack Developer Responsibilities:
o Integration of UI elements developed by front-end developers with server side logic
o Writing reusable, testable, and efficient code
o Design and implementation of low-latency, high-availability, and performance applications
o Implementation of security and data protection
o Integration of data storage solutions
Key skills expected:
o Strong proficiency with JavaScript
o Knowledge of Node.js and frameworks available for it
o Understanding the nature of asynchronous programming and its quirks and workarounds
o Knowledge on Hybrid application development platforms such as Electron, Cordova, Flutter
o Good understanding of server-side templating languages
o Good understanding of server-side CSS preprocessors
o Good understanding of front-end technologies, such as HTML5, CSS3 and Bootstrap
o Understanding accessibility and security compliance
o User authentication & authorization between multiple systems, servers, and environments
o Integration of multiple data sources and databases into one system
o Understanding fundamental design principles behind a scalable application
o Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
o Creating database schemas that represent and support business processes
o Implementing automated testing platforms and unit tests
o Proficient understanding of code versioning tools, such as Git
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon