Call Quality Analyst

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.

Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.

Responsibilities:

• Conduct on-site service visits for the commissioning of inverters.
• Provide online service support to customers and branch engineers via telephonic conversations for electronics service and commissioning.
• Perform on-site service for SEW's electronics products, effectively diagnosing and resolving issues.
• Maintain thorough service documentation for all conducted services.
• Act as the primary contact for Germany, providing application and technical support for electronics products in collaboration with the Manager of D&A.
• Contribute to application engineering by developing new applications for complete drive management, in coordination with the Manager of D&A.
• Assist the repair department in critical or crisis situations.
• Offer technical support for switching cabinets through local vendors as per customer requirements.
• Ensure the maintenance and proper functioning of the Service centre, tools, equipment, and timely calibration.
• Provide training on service and application development for both customers and SEW employees.
• Maintain the Quality Manual System.

Authorities:

• Plan and execute Electronics Service Jobs on-site based on priority, jointly with the Manager of D&A.
• Make decisions regarding component replacement during job execution, in collaboration with the Manager of D&A.
• Possess authority to certify warranty cases on-site or in-house, working jointly with the Manager of D&A.

Dimensions:

• Handle approximately 40 service jobs per year.
• Contribute to the execution of 8 to 10 new application projects annually.

Profile:

• Education: Bachelor's degree in Electrical / Electronics from a recognized institute.
• Experience: Minimum 2-3 years in Drives & Automation.
• Skills: Proficient in servicing or maintaining drives and automation products. Good communication skills would be an added advantage.

What We Offer:

• An open and transparent working culture with clearly defined job responsibilities.
• Opportunities for outstanding employee development through structured training and mentoring.
• Personalized training and support from experienced managers and colleagues.
• State-of-the-art facilities and working conditions, utilising cutting-edge technology.
• A responsible organization committed to energy efficiency, social responsibility, and environmental protection.

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Job description

As a Front Desk Officer cum Admin Assistant, you will be the first point of contact for the school. Duties include offering administrative support across the school. You will welcome parents and greet people who visit the school. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Multitasking skill is essential for this position. Ultimately, a Front Desk cum Admin Executive's duties and responsibilities are to ensure the front desk welcomes parents positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome parents/visitors as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Collect cash fees and issue receipts
• Order office supplies and keep an inventory of stock
• Arrange internal and external transportation for school events, activities, trips, guests, etc
• Staff, students, and parents access card printing
• Perform other clerical receptionist duties such as filing, photocopying, etc.
• Perform all other ad-hoc tasks assigned by the line manager.

Qualifications

• Excellent verbal and written communication skills
• Prior experience in a similar role is preferable
• Graduation/post-graduation in any one of the streams

All candidates applying should be familiar with the following:

C#, ASP.NET, Dot Net Core, Webforms, .NET framework, Web APIs, Javascript, HTML and SQL

Designation: Software Engineer or Sr. Software Engineer

You Should Be Able To Build And Maintain:

• Applications and services using C#
• Web applications using ASP.NET Web Forms
• APIs using ASP.NET Web API
• Responsive layouts with CSS and HTML using modern browser technologies
• Interactive web applications using Javascript
• Data Access Layers using ADO.NET
• Clean and testable code
• Datastores using MSSQL
• Source Code Management with Git and GitHub

Bonus Points For:

• Good understanding of Object-Oriented Methodologies, Algorithms, and data structures.
• Solid principles and design patterns
• Experience in working on cloud-native architecture or working with Cloud vendors such as Azure, AWS
• Understanding of tools like Swagger, Postman, etc
• Experience working on Open source software
• Experience working on consumer-facing products

Salary Range: Up to INR 12,00,000 per annum

(Depending on experience and skills) (Negotiable)

Immediate joining or less than 45 days notice period preferred

About Astrum Labs:

Astrum Labs is a product-based software company, providing integrated B2B applications in the field of logistics and financial technology. Within the logistics domain, our solutions focus on export documentation, advance license management, Exim trade, cargo tracing & tracking. Under the financial technology domain, our core competency lies in financial accounting software application, along with expense management, virtual payment instruments, and fractional/token-based payments. We strongly believe in providing our customers with applications that complement the existing ecosystem, improve productivity, and streamline businesses operations. We are growing at a rapid pace, and to support this growth, we are looking for truly dedicated, motivated, and super energetic individuals to join our team. Astrum is part of Softlink Global, one of the globally recognized and leading ERP providers in the logistics industry.

To know more, visit https://www.astrumlabs.co/">https://www.astrumlabs.co/ and https://softlinkglobal.com/">https://softlinkglobal.com/

At Astrum:

• We obsess over user experience and delight
• We are out there to provide the best logistics and financial technology software applications to small, medium, and large scale businesses
• We thrive on developing a culture of learning and continuous improvement, both for people and processes
• We invest in each other's growth
• We believe in complete transparency, open dialogue, and no hierarchies
• We make objective and data-driven decisions
• We believe in taking charge and getting it done
• We give a damn about our team's well-being and growth within the company
• We encourage experiments and creativity in Technology
• We want you to be able to lead your own team or a project once you are ready
• We want you to see our vision, and feel a part of our journey

We are committed to strengthening equality, diversity, and inclusion at our workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential.

The Perks:

• A stage to feel proud of your work
• Platform to take up higher responsibilities
• A fun work-life balance
• A chance to become part of a high growth company, keeping that Unicorn tag within our sights

Working in SAP S4 EWM/Yard Mgm’t as part of the in conjunction with the CPG Digital Core Project.

• Troubleshooting customer reported issues and assisting users with day-to-day production support in a timely manner

• Gathering and analyzing business requirements; Translating requirements into functional and technical solutions

• Designing and configuring solutions in SAP EWM

• Creating and maintaining functional specifications, configuration documents, test plans and other documentation

• Developing and executing test plans including unit and integration testing and coordination of user acceptance testing

• Working with business SMEs to deliver and support solutions

• Analyzing problems to provide solution alternatives and recommendations; Providing SAP thought leadership and SME expertise as needed

• Performing root cause and impact analysis, documentation, and training

• Working collaboratively with an extended team of functional and technical resources.

Experience & Education required

• Bachelor’s degree in technology related field

• 6-10 years' experience with working in SAP S4 EWM (Extended Warehouse Management)

• Functional / technical proficiency with at least 4 years of experience implementing SAP EWM

• Strong hands-on configuration experience

• Good integration knowledge with ECC & S/4 HANA components including logistics and production

• Strong verbal and written communication; Ability to communicate ideas in both technical and user-friendly language

• Strong analytical and problem-solving skills, critical thinking, and innovation

• Ability to work independently as well as in a team environment

Experience & Education preferred

• SAP Logistics/Shipments/Deliveries experience

• SAP S/4 HANA experience

• SAP ABAP troubleshooting knowledge

• Consumer Products industry experience Additional years of experience in SAP S4 within other modules.

Fancall is an app company that allows YouTubers to connect with their fans on a one to one basis. Fancall is a startup company based in Ahmedabad, Gujarat. We are looking for team members who are passionate about the industry and are ready to learn, share their expertise and think outside the box when needed. We at fancall are trying to do what no one else has done before, everyday. Our mission is to change how we communicate with influencers forever.

We are looking for a Swift Developer to join our team! As a Swift Developer you will be responsible for the development and maintenance of applications aimed towards iOS and OS X. You will oversee development of applications and their integration with back-end services.

Swift Developer duties and responsibilities:

Plan, design, and implement applications for iOS and OS X

Monitor the performance, quality, and responsiveness of the company's applications

Work with the rest of the team to define, design, and develop new features

Identify process bottlenecks

Find and fix bugs in a timely manner

Suggest an improvement for the current processes

Swift Developer requirements and qualifications

Proficiency in Swift

3+ years of experience as a Swift Developer

Experience with embedded databases

Knowledge of APIs to connect to back-end services

Understanding of UI design and a user-oriented focus

Understanding of Apple’s design principles and interface guidelines

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Job Type: Full-time

Salary: ₹360,000.00 - ₹600,000.00 per year

Responsibilities‌ ‌:‌ ‌

• You will be responsible for managing and growing an incredible and diverse team of fitness professionals, guiding them in the best practices in revenue generation, client engagement, client management, fitness package generation and trainer tools optimization.
• Guide onboarded ‌‌fitness professionals of our Trainer Community with the next step of the process and ensure trainers remain engaged with the brand.
• Collaborate with the marketing and growth departments in developing marketing plans, analyzing results, and identifying opportunities for fitness professionals to grow.
• Analyze market trends, consumer need, and the competitive landscape to ensure trainer revenue maximisation.
• Engage with fitness professionals to get feedback and note grievances in the product and other business processes. 
• Update and maintain the daily trainer report on a regular basis- Keeping a routine check on engagement targets and achievements
• Strategize with management on trainer community engagement programs

Requirements‌ ‌:‌ ‌

• Exceptional ‌communication‌ ‌and‌ ‌interpersonal‌ ‌skills.‌
• Background in fitness industry with 5-6 years of experience
• Certifications in Fitness such as NASM, K11, etc
• Fluent in English, Hindi and Marathi ‌
• Passion‌ ‌for‌ ‌fitness,‌ ‌mobile‌ ‌and‌ ‌technology‌ ‌is‌ ‌a‌ ‌plus!‌ ‌