Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
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The key skills and expertise needed are:
1. eCommerce/Retail experience can be optional but needs to have experience with any high volume customer facing web/mobile site
2. Web Development, Front End Development, AND In the browser performance profiling
3. Java, Spring Boot, React, Node, Redux, Webpack, Microservices, AND experience with AWS technologies to make the overall application stack more resilient
4. Performance Profiling of web/mobile experiences and experience with working in CICD environment
5. Experience working with Web based and mobile ecommerce sites or similar public facing websites with high customer volume
6. Needs to be able to work at the code level doing performance profile to evaluate how the website and associated digital platform is built to find performance improvement opportunities
Company Profile: ( Work Location: Hyderabad)
We are BeyondScale, on a mission to build a mobile learning app to help organizations create internal courses for their workforce easily. eLearning is booming and we aim to tap into the under-served non-IT L&D market and make a difference in the livelihoods of millions of people.ReactJs Job Description:
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- Strong Computer Science fundamentals - data structures and algorithms
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- Good with CSS (converting UI designs to code)
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- Familiar with modern development practices - writing clean code, git versioning, understanding development workflows.
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● 2-5 years of experience of working as a native android developer
● Highly curious and ready to dive into complex technical challenges.
● Strong knowledge of Android SDK, different versions of Android OS, and how to deal
with different device configurations, screen sizes, OS customizations
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MVP, MVI
● Expertise in RESTful APIs, using Retrofit, Volley or HTTP Client
● Strong knowledge of Android UI, material design and other design principles,
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Personality
● Requires excellent communication skills – written, verbal, and presentation.
● You should be a team player.
● You should be positive towards problem-solving, have a very structural thought
process to solve problems
● Interest to work at a high paced start-up environment with a large amount of learning.
● Good understanding of different frameworks, and be able to pick up new
technologies at ease.
● You should be agile enough to figure out a need for new technologies/frameworks
and learn new technology for better product performance
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- Social Media Strategist using social media for brand awareness and impressions
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
- Critical thinker and problem-solving skills
- Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns
- Reports progress to senior marketing management
- Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram
- Researches and monitors activity of company competitors
- Creates and distributes engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages
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- Ability to interact with varied cultures
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- Job Type: Full-time
- Experience: 3+ year
- Working Days: Mon to Sat (Except 1st, 3rd and 5th will be have off)
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Able to communicate with international clients without any communication hindrances.
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Any US accent certification.
Excellent verbal/written english communication skills. (US accent preferred)
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Design and build advanced iOS applications.
Collaborate with cross-functional teams to define, design and ship new features.
Unit-test code for robustness, including usability and general reliability.
Fix bugs and improve performance across various iOS applications.
Continuously research, benchmark, and implement new technologies to improve
applications
and increase development efficiency.
Qualifications
Proven experience developing iOS apps.
B.Tech/BE from a top tier engineering college.
Extensive familiarity with Swift and Objective-C.
Experience working with iOS frameworks such as Core Data, Core Animation, Core
Graphics, UIKit, AudioKit, Swift UI, Story Boards.
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Strong software engineer, capable of building and shipping products quickly when required.
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Sr. Technical IT Recruiter
Prefers someone local to Bangalore, or okay with any Accion offices at Hyderabad, Pune, Mumbai post pandemic,
Complete WFH is also possible for a right candidate
Present Virtual Operations since Covid
Full Time Permanent Opportunity; Okay with CTH model too
Job Descritiption:
- Min of 3 plus years of relevant END-END recruitment experience; Starting from sourcing a candidate till onboarding, maintaing complete rapport
- Worked in fast paced environments, eager to learn new work, passionate about recruitment
- Individual contributor, has good listening skills,
- Smart working
- Thinking out of the way in hiring talent
- Good to have social medial platforms hiring
- Fast Leaner, who has aspirations to grow next level very soon
- Prior experience in hiring Emerging Technologies is a PLUS
- Very good opportunity to hire and recruit candidates only for cutting edge emerging techologies mostly
- 10+ years developing and designing software products, and demonstrated experience with full software development lifecycle, ideally in a regulated industry
- Strong computer science fundamentals in OOAD, design patterns, data structures, and algorithms
- Fluency in a high-level object oriented programming language (e.g. Java, C#, Golang, C++)
- Strong understanding of professional software engineering best practices for the full SLDC including coding standards, code reviews, source control, build processes, testing, and operations.
- Experience designing and developing scalable, highly available distributed systems / services
- Expertise with services and microservices solution design and delivery covering API design, containerization, and application integration / messaging.
- Expertise with design and delivery of cloud native solutions on any of the major cloud platforms (AWS, Azure, GCP).
- Expertise with algorithm development in one or more of the following areas: numerical & statistical analysis, signal processing, image processing, regression, and machine learning.
- Practical experience with SCRUM, SaFe or other applicable agile framework in regulated environments.
- Experience in design, engineering, and testing of software contained in medical devices developed under the FDAs regulations for 510(k) or PMA products is preferred.
- Superior communications skills (oral & written)
- Outstanding interpersonal skills, and effective collaboration
Primary Job Function:
- Works in a lead role in one or more aspects of the overall software development process (such as software design, code development) under a disciplined product development process that meets FDA requirements.
- Works independently on identifying new technologies and creating systems designs for implementation into new product development and process improvements.
- Exercises independent judgment in identifying, recommending and implementing significant and/or complex new tools/process improvements to meet company objectives in areas of new product development, product testing, process improvement and compliance with regulatory requirements.
- Readily adjusts priorities and works within team environment for timely completion of common objectives for multiple projects.
- Resolve significant and/or complex technical issues to meet company objectives.
Main Responsibilities:
- Technical leadership in cloud services / systems software development (such as software design, code development, design review, code review, and testing) including project scheduling activities.
- Reliably deliver high quality software within schedule constraints.
- Provides technical ownership of software products.
- Actively participates in product development teams for the development of new products and services.
- Interacts with QA engineers to ensure that software products are robust and of very high quality.
- Research technical issues and propose technical approaches that achieve product and quality requirements.
- Participate in the full life cycle of development, from specification and design through implementation, testing, and support.
- Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
Minimum Education:
- Bachelors in Computer Science, Software Engineering, or related engineering or scientific field.
Minimum Experience:
- 10 years relevant experience and a Bachelors degree or 5 yrs with MS degree. Will receive additional 2 years experience credit for PhD.
- Good knowledge of software engineering principles.
- Excellent written and verbal communication skills are essential..
- Excellent troubleshooting skills are a must. Strong debugging techniques and experience on using debugger is required and/or use of testing tools to ensure high level of quality of software product.
- Strong working knowledge of the principles of quality software engineering as described by software lifecycle development processes that are consistent with ISO, IEEE, or other FDA recognized standards.
- Experience w/ distributed computing / services (preferably cloud native) software design and development is highly preferable.
Your skills and experience should cover:
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5+ years of experience with developing, deploying, and debugging solutions on the AWS platform using ALL AWS services such as S3, IAM, Lambda, API Gateway, RDS, Cognito, Cloudtrail, CodePipeline, Cloud Formation, Cloudwatch and WAF (Web Application Firewall).
-
Amazon Web Services (AWS) Certified Developer: Associate, is required; Amazon Web Services (AWS) DevOps Engineer: Professional, preferred.
-
5+ years of experience using one or more modern programming languages (Python, Node.js).
-
Hands-on experience migrating data to the AWS cloud platform
-
Experience with Scrum/Agile methodology.
-
Good understanding of core AWS services, uses, and basic AWS architecture best practices (including security and scalability)
-
Experience with AWS Data Storage Tools.
-
Experience in Configure and implement AWS tools such as CloudWatch, CloudTrail and direct system logs for monitoring.
-
Experience working with GIT, or similar tools.
-
Ability to communicate and represent AWS Recommendations and Standards.
The following areas are highly advantageous:
-
Experience with Docker
-
Experience with PostgreSQL database