
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).

About Thinksys Software
About
Connect with the team
Company social profiles
Similar jobs
About the job
Position: Copywriters
Location: Marol Naka, Andheri East, Mumbai
Working days: Monday, Tuesday, Thursday= WFO
Wednesday, Friday= WFH
Role & Responsibilities:
- Understanding client's core product or service, the target audience & market, the problem that the product or service intends to solve
- Campaign planning on a month to month basis that go with client’s business objectives
- Coming up with ideas that are forward-thinking and in-line with current media trends & client’s personality & business objectives
- Demonstrate a clear understanding of campaign objectives and devise creative communication strategies to achieve them
- Should possess impeccable writing & visualization skills, should be able to give creative ideas for brands
- should be experienced at content writing (long form content such as blogs, website content etc.) and should have a basic understanding of making reels
- Offer creative ideas and encourage others to share their ideas
- Edit and fact-check pieces of content generated by colleagues and offer feedback when necessary
- Push clients towards fresh, exciting ideas
Requirements:
- Bachelor's degree or equivalent
- Excellent verbal and written communication skills
- Familiarity with AI-based tools would be a bonus
- Proficiency in Microsoft Office and Google Suite
- Ability to work in a team environment
- Confidence in building a rapport with clients and nurturing good working relationships
ABOUT US:
We’re a boutique digital marketing company & agency in Mumbai offering integrated digital marketing services.
We’ve worked with 300+ startups & established brands since 2015, and the rich experience from the hundreds of social media campaigns, thousands of keywords ranked on the first page of Google, plentiful of motion & static content produced, millions of sessions recorded, crores of media money spent & revenues generated for them – have strengthened us a new age digital marketing agency.
Website: https://www.digichefs.com/
Enterprise Sales Consultant will work in the sales team of Cogno AI and report to the respective managers. The enterprise sales consultant will be responsible for ensuring timely closures of the opportunities assigned to them and will be responsible for handling the end-to-end sales cycle for all the leads/opportunities allotted to them. Basis their experience they could be put in an International (APAC/MENA/Africa) or Domestic team.
Key Responsibility Areas (KRAs)
- Setting up the initial meeting with the right stakeholders.
- Establish client relationships through constant follow-ups and discussions/progress updates.
- Mapping the right use cases with the stakeholder for each of our existing clients.
- Showcasing the demo of our Products and explaining the use cases to the clients.
- Answering the most common questions related to the Product, use-case, Technical Architecture, Product Security, etc.
- Coordinating with various teams within the client - Business, IT, Information Security, etc.
- Coordinating with various teams within Cogno AI - Operations, Customer Success, Product, Information Security, etc.
- Completing the Sales cycle by getting the PO and the Contract Agreement signed.
- Achieving revenue (MRR booking) targets.
What do we look for?
- Should have worked at a fast-growing startup for at least 2 years.
- 1 to 4 years of B2B Sales experience in IT/SaaS based Enterprise software domain (Preferred if already have experience selling to BFSI companies)
- Experience in selling to international BFSI clients (APAC/MENA/Africa) - preferred
- Should have handled end-to-end sales cycle (Lead gen to closure - Money hitting company's bank account)
- Should have given product demos and converted the business ask of the customer to a solution for the end customer.
- Should have handled sales cycles of 4 to 6 months.
- Have handled 30 to 40 opportunities in parallel
- Should have handled senior-level persons (CxOs, SVPs, etc. ) in the past organization
- Should have closed opportunities worth Rs. 50,000 to Rs. 1,00,000 per month (MRR)
What do we have to offer you?
- Ownership of business goals.
- Hybrid Working policy
- MacBooks
- Health Insurance
- Life Insurance
- Kaha Mind Mental Wellness Plan
- Communication Allowance
- Flexible salary structure with tax savings
- Paytm Food Wallet
- Office clothes allowance
- Java, Spring MVC, Java Script, HTML5, CSS, JQuery, and BootStrap. Highlighted Skills are mandatory
Detailed JD
- Back-end Skills Strong hands-on working experience in Core Java, Spring MVC, and Hibernate.
- Front-end Skills Good hands-on experience in Java Script, Angular, HTML5, CSS, JQuery, and BootStrap.
- Database Good experience working with DB like MySQL.




Job Description
Viaan Industries Limited is looking for a Software Developer who is motivated to combine the art of design with the art of programming.The ideal candidate for this position will have a broad technical skill set and extensive experience in this industry. As a result, the candidate should be able to design, develop, test and deploy the products required for the company's needs. Moreover, the candidate should be able to work with other developers in determining product strategy.
Responsibilities
- Own the product : Design, Develop & Deploy
- Ensure Quality & sustainability of the architecture
- Obsess about code quality, automated testing, continuous integration, code reviews, and documentation
- Provide quick & creative solutions for day-to-day operational issues
- Assure that all user input is validated before submitting to back-end.
- Ensure the technical feasibility of UI/UX designs.
Required Skills
- Proficient in Server Side Programming Languages :- PHP (Laravel)
- Proficient in design & architecting scalable products.
- Must have hands on experience in Ajax, Jquery.
- Database knowledge – MongoDb.
- Knowledge of Development Tools Bitbucket, Git, CI/CD with BitBucket and JIRA
- Web Server technologies:- Apache, Nginx
- Solid foundation in data structures, algorithms, and system design
- Expert in HTTP terminologies such as Request/Response cycle, content negotiation, CORS etc
- Management of hosting environment, including database administration and scaling an application to support load changes
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Setup and administration of backups
- Obsess about code quality, automated testing, continuous integration, code reviews, and documentation.
- Exposure to microservices architecture/ API concepts would be an added advantage.
- Good organizational and time-management skills
Good To Have
- Knowledge of NodeJs, Angular
- Familiarity with AWS products - Beanstalk, Elb, ECS, EC2, SNS, SQS, S3, RDS, etc.
Qualifications
- Bachelor’s degree or equivalent in computer science / engineering
• You will explain the benefits of PagarBook desktop solution to customers
• Better and Easier accessibility, also available on mobile web
• Access to rich reports which gives you business knowledge, spend
• Unlimited free upgrades for a year
• Bulk update features
• Expense management
• The users can register on the desktop for a free trial for 7 days first
• Sales associate would convert the customer into a paid customer


- Prototype, design, implement, unit test, product, and maintain Windows-based software applications
- Participate in cross-functional project teams to develop medical device software
- Work with multi-discipline teams on new product introduction project while adhering to software development and source control processes
- Document software, write technical specifications for interfaces and testing
Qualifications
- Bachelors degree in Software Engineering, Computer Science or related field with no less than 6+ years of experience
- Experience designing and developing C++/C# based solutions and experience with any user interface development (UWP / WPF)
- Expert in Unit Testing, OOA/OOD development methodologies, and design principles
- Experience in Agile development processes and philosophies
- History of timely delivery while ensuring a quality focus
- Ability to work well with people and be both highly motivated and motivating
- Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
- Ability to work independently and proactively with minimal direction
Nice to Have
- Experience in medical device design & development is a plus
- Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems is a plus
- Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
- Experience in software code and build management is a plus

Requirement::
• Design and build advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Proven software development experience and Android skills development
• Proven working experience in Android app development
• Have published at least one original Android app
• knowledge with Android SDK
• knowledge working with remote data via REST and JSON
• knowledge with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.
Website - https://praxinfo.com/">https://praxinfo.com/
What You’ll Do:
- Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
- Ensuring the adequacy of sales-related equipment or material
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Ensure adherence to laws and policies
- The focus for the Sales Operation Manager is to align the Sales team effort to quarter objective and contribute to the outcome.
- The position requires a complete understanding of the business-to-business sales cycle and ability to use knowledge to increase efficiency and effectiveness.
- Coordinate integration of the sales methodology and content usage into the company’s CRM/ automation application. Explore data management platforms to increase efficiency
- Analyse sales data and creates processes to drive accurate 30-60-90 Day forecasting & funnel management.
- Update & manage the sales content portfolio in conjunction to Product & Marketing initiatives , introduce & improve methods to deliver content to the sales team which are handed out to the market
Who You Are
You are an enthusiastic person and people manager with the ability to teamwork, collaborate their skills and be a supportive team member . You appreciate that “done” is better than “perfect” and find entrepreneurial ways to persevere through obstacles. You manage Cross-functionally, but still move fast to get things done. You believe in the vision of WorkAmp while striving for continuous and ongoing sales efficiency and quality improvements to provide the best Office Solutions for our members. You also have the following:
- Proven experience as a sales coordinator or in other administrative positions will be considered a plus;
- Experience in Sales Operations in the past
- Good computer skills (MS Office)
- Proficiency in English
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with high level of dedication
- BSc/BA in business administration or relevant field;
- certification in sales or marketing will be an asset

