Technical Content Writer Intern

We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants.  The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologies. 

Responsibilities: 

• Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies 
• Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories 
• Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly 
• Leverage Generative AI services to enhance chatbot responses with creativity and personalization 
• Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience 
• Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions 
• Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization 
• Stay updated on the latest advancements in Conversational AI technologies and best practices.
• Apply Microsoft Foundry methodologies for rapid prototyping, iterative experimentation, and accelerated delivery of AI-driven chatbot solutions
• Build, refine, and scale enterprise-grade chatbot applications using Foundry-aligned engineering practices, reusable components, and standardized deployment workflows

Preferred Qualifications: 

• 3+ years of experience in software development, preferably with a focus on conversational AI or chatbots 
• Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization 
• Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic 
• Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems 
• Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation 
• Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs 
• Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation 
• Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange 
• Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements 
• SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod).
• Hands-on experience working with Microsoft Foundry frameworks, including rapid MVP creation, modular architecture patterns, and AI-driven solution accelerators
• Demonstrated experience building, deploying, and optimizing chatbot applications using Foundry engineering standards and reusable AI components
• Excellent communication, collaboration, and problem-solving skills 
• Ability to work independently and manage multiple projects simultaneously 
• Passion for innovation and a strong desire to push the boundaries of Conversational AI technology 

Job Title: Telecaller Executive

Job Description :

We are looking for a TELECALLER to join our team at Human Heroes Management Services Pvt.Ltd. The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹14000 - ₹20000.

Key Responsibilities:

Maintain and organize physical and digital records for easy access and retrieval.

Communicate with relevant teams to clarify data inconsistencies and improve processes.

Verify data accuracy, correct errors and identify irregularities promptly.

Ensure data accuracy and accessibility to facilitate smooth operations.

Generate reports and summaries to aid internal decision-making processes.

Maintain confidentiality of sensitive information at all times.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 1 years of experience.

Candidates must have attention to detail, a high level of accuracy, strong organizational skills, and the ability to manage multiple tasks efficiently.

We are seeking a talented and detail-oriented Technical Content Writer to join our team. As a key member of our marketing and communications department, you will play a crucial role in crafting clear, engaging, and technically accurate content related to cybersecurity.

Key Responsibilities:

Content Creation:

• Develop high-quality, technical content including whitepapers, blogs, case studies, and user guides that effectively communicate complex cybersecurity concepts to various audiences.

Research and Expertise:

• Stay updated on the latest trends, technologies, and threats in the cybersecurity landscape to ensure the accuracy and relevance of the content.

Collaboration:

• Work closely with subject matter experts, engineers, and marketing team members to gather information and insights for content development.

Content Strategy:

• Contribute to content strategy and planning, ensuring that the content aligns with the company's messaging and goals.

Editing and Proofreading:

• Review and edit content for clarity, coherence, and adherence to company style guidelines.

SEO Optimization:

• Implement SEO best practices to improve the visibility and accessibility of our content in search engine results.

Documentation:

• Create and maintain technical documentation, manuals, and guides for our products and services.

Qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, Technical Writing, English, or a related field.
• Proven experience in technical content writing, specifically in the cybersecurity domain.
• Strong understanding of cybersecurity concepts, technologies, and best practices.
• Excellent writing, editing, and proofreading skills with an emphasis on clarity and conciseness.
• Ability to translate complex technical information into easily understandable content for a non-technical audience.
• Familiarity with SEO principles and tools.
• Proficiency in industry-standard writing and collaboration tools (e.g., Microsoft Office, Google Workspace, Markdown).
• Strong organizational and time-management skills, with the ability to meet deadlines in a fast-paced environment.

• Strong understanding of all of any of the following SAP Modules - FICO, HCM, MM, SD, CAR & EWM 
• Should be aware of the business processes, integrations & implementations using above SAP modules
• Hands-on experience in Functional Testing, Integration testing & E2E testing of these SAP Applications  (3-5 years)
• Good understanding of Testing Processes and releases
• Strong Debugging skills
• Good communication skills, and Problem Solving skills
• Good at DB & SQL
• Good Programming Skills (Preferably)
• Any experience with SAP Test Automation using tools like Microfocus or Tricentis (Preferably)