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Thinksys Software
Thinksys Software cover picture
Thinksys Software logo

Thinksys Software

https://www.thinksys.com
Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

ThinkSys, an award-winning technology company, is a leading provider of Software Development, QA and ITservices. Based in Sunnyvale, CA and offices in NOIDA, India. ThinkSys serves clients worldwide.We have been recognized among the fastest growing private companies in the US (Inc5000 2016), the "Most Exciting"​ companies in Asia(Red Herring Asia 100) & the "Best Emerging Software Company in Delhi NCR (India) "​. ThinkSys delivers a wide variety of comprehensive end-to-end services that combine power, functionality, and reliability with flexibility, agility, and usability.
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Connect with the team

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Afifa K

Company social profiles

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Jobs at Thinksys Software

Thinksys Software
at Thinksys Software
1 recruiter
Harshita Saxena
Posted by Harshita Saxena
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Pune
2 - 10 yrs
₹2L - ₹5L / yr
Quality audit

Position: Call Quality Analyst

 

Monitoring Calls:

 

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

 

Quality Assessment:

 

  • Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
  • Feedback and Coaching:
  • Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
  • Offer coaching and training to help agents enhance their skills and meet quality standards.
  • Reporting and Documentation:
  • Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
  • Generate regular reports on individual and team performance for management review.
  • Root Cause Analysis:
  • Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
  • Compliance and Policy Adherence:
  • Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
  • Process Improvement:
  • Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
  • Training and Development Support:
  • Assist in the development and delivery of training materials and programs for call center agents.
  • Conduct refresher training sessions on specific skills or areas identified for improvement.
  • Quality Assurance Metrics:
  • Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
  • Monitor and analyze performance metrics to ensure they align with organizational goals.
  • Stakeholder Communication:
  • Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

 

Qualifications:

 

  • Minimum 2 years of experience as a Call Quality Analyst.
  • Previous experience in a call center or customer service role is often preferred.
  • Strong analytical skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using call monitoring software and tools.
  •  Knowledge of industry-specific regulations and compliance standards (if applicable).


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Thinksys Software
at Thinksys Software
Agency job
via Skillwize consultants by Rakiba Ansari
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

bangalore
3 - 5 yrs
₹13L - ₹14L / yr
skill iconSwift
skill iconObjective C
skill iconiOS App Development
Xcode
Model-View-View-Model (MVVM)
+1 more
We are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices. Your duties may include collaborating with the design team for new application features, identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.

To ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.



iOS Developer Responsibilities:

· Designing and building mobile applications for Apple's iOS platform.

· Collaborating with the design team to define app features.

· Ensuring quality and performance of the application to specifications.

· Identifying potential problems and resolving application bottlenecks.

· Fixing application bugs before the final release.

· Publishing application on App Store.

· Maintaining the code and atomization of the application.

· Designing and implementing application updates.

iOS Developer Requirements:

· Bachelor's degree in computer science or software engineering.

· Proven experience of 3 to 5 years as an app developer.

· Proficient in Objective-C, Swift, and Cocoa Touch.

· Extensive experience with iOS Frameworks such as Core Data and Core Animation.

· Knowledge of iOS back-end services.

· Knowledge of Apple's design principles and application interface guidelines.

· Proficient in code versioning tools including Mercurial, Git, and SVN.

· Knowledge of C-based libraries.

· Familiarity with push notifications, APIs, and cloud messaging.

· Experience with continuous integration.

· Experience with MAP experiences : tracking and navigation.

· Payment gateway integration hands on experience is must.

· Experience with Appstore publishing.

· Vehicle tracking application experiences will be an added advantage.
Read more
Thinksys Software
at Thinksys Software
1 recruiter
Afifa K
Posted by Afifa K
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore)
3 - 5 yrs
₹4L - ₹8L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Model-View-View-Model (MVVM)
+4 more

We are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices. Your duties may include collaborating with the design team for new application features, identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.

 

To ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.

 

iOS Developer Responsibilities:

  • Designing and building mobile applications for Apple’s iOS platform.
  • Collaborating with the design team to define app features.
  • Ensuring quality and performance of the application to specifications.
  • Identifying potential problems and resolving application bottlenecks.
  • Fixing application bugs before the final release.
  • Publishing application on App Store.
  • Maintaining the code and atomization of the application.
  • Designing and implementing application updates.

iOS Developer Requirements:

  • Bachelor’s degree in computer science or software engineering.
  • Proven experience of 3 to 5 years as an app developer.
  • Proficient in Objective-C, Swift, and Cocoa Touch.
  • Extensive experience with iOS Frameworks such as Core Data and Core Animation.
  • Knowledge of iOS back-end services.
  • Knowledge of Apple’s design principles and application interface guidelines.
  • Proficient in code versioning tools including Mercurial, Git, and SVN.
  • Knowledge of C-based libraries.
  • Familiarity with push notifications, APIs, and cloud messaging.
  • Experience with continuous integration.
  • Experience with MAP experiences :   tracking and navigation.
  • Payment gateway integration hands on experience is must.
  • Experience with Appstore publishing.
  • Vehicle tracking application experiences will be an added advantage.
Read more
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