Thinksys Software
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Swift
Objective C
iOS App DevelopmentTo ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.
iOS Developer Responsibilities:
· Designing and building mobile applications for Apple's iOS platform.
· Collaborating with the design team to define app features.
· Ensuring quality and performance of the application to specifications.
· Identifying potential problems and resolving application bottlenecks.
· Fixing application bugs before the final release.
· Publishing application on App Store.
· Maintaining the code and atomization of the application.
· Designing and implementing application updates.
iOS Developer Requirements:
· Bachelor's degree in computer science or software engineering.
· Proven experience of 3 to 5 years as an app developer.
· Proficient in Objective-C, Swift, and Cocoa Touch.
· Extensive experience with iOS Frameworks such as Core Data and Core Animation.
· Knowledge of iOS back-end services.
· Knowledge of Apple's design principles and application interface guidelines.
· Proficient in code versioning tools including Mercurial, Git, and SVN.
· Knowledge of C-based libraries.
· Familiarity with push notifications, APIs, and cloud messaging.
· Experience with continuous integration.
· Experience with MAP experiences : tracking and navigation.
· Payment gateway integration hands on experience is must.
· Experience with Appstore publishing.
· Vehicle tracking application experiences will be an added advantage.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
iOS App DevelopmentObjective CSwiftWe are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices. Your duties may include collaborating with the design team for new application features, identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.
To ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.
iOS Developer Responsibilities:
- Designing and building mobile applications for Apple’s iOS platform.
- Collaborating with the design team to define app features.
- Ensuring quality and performance of the application to specifications.
- Identifying potential problems and resolving application bottlenecks.
- Fixing application bugs before the final release.
- Publishing application on App Store.
- Maintaining the code and atomization of the application.
- Designing and implementing application updates.
iOS Developer Requirements:
- Bachelor’s degree in computer science or software engineering.
- Proven experience of 3 to 5 years as an app developer.
- Proficient in Objective-C, Swift, and Cocoa Touch.
- Extensive experience with iOS Frameworks such as Core Data and Core Animation.
- Knowledge of iOS back-end services.
- Knowledge of Apple’s design principles and application interface guidelines.
- Proficient in code versioning tools including Mercurial, Git, and SVN.
- Knowledge of C-based libraries.
- Familiarity with push notifications, APIs, and cloud messaging.
- Experience with continuous integration.
- Experience with MAP experiences : tracking and navigation.
- Payment gateway integration hands on experience is must.
- Experience with Appstore publishing.
- Vehicle tracking application experiences will be an added advantage.
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Searce means ‘a fine sieve’ & indicates ‘to refine, to analyze, to improve’. It signifies our way of working: To improve to the finest degree of excellence, ‘solving for better’ every time. Searcians are passionate improvers & solvers who love to question the status quo.
The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic business outcomes using new-age technology. This purpose is driven passionately by HAPPIER people who aim to become better, everyday.
What we do
Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.
- We are a category defining niche’ cloud-native technology consulting company, specializing in modernizing (improve, automate & transform) the full-scope of infra, app, process & work
- We partner with clients in their ‘beyond x’ journey to drive intelligent, impactful & futuristic business outcomes
- We are the most preferred tech partner of choice when it comes to ‘solving for better’ for the new-age tech startups & digital enterprises, leading disruption in their industries
- Our Service Offerings: We offer Advanced Cloud, Data & App Modernization, Cloud Consulting, Management & Improvement (DevOps, SysOps & Cloud Managed Services), Applied AI & Analytics services
- As one of the top 5 niche’ full scope global partners for Google Cloud & a preferred partner for AWS, we are the most preferred ‘engineering-led’ tech company of choice when it comes to solving complex business problems.
Who we are
We are passionate improvers, solvers & futurists. Driven by our engineering excellence mindset, we care most about delivering intelligent, impactful & futuristic business outcomes. Searcians are motivated by continuous improvement & solving for better in everything we do.
At the core, a Searcian is self-driven to become better, everyday. In passionate pursuit of the finest degree of excellence we drive exceptional outcomes in everything we do.
We believe that trust is the most important value. We also believe that we need to ‘earn the trust’, everytime one engages with us. And earning trust for us is far more important than anything else. We aim to be the *most trusted* tech consulting partner for our clients.
We are HAPPIER at heart. Humble, Adaptable, Positive, Passionate, Innovative, Excellence focused, & Responsible. We live the HAPPIER Culture Code.
Being HAPPIER.
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