Cutshort logo
Thinksys Software
Thinksys Software cover picture
Thinksys Software logo

Thinksys Software

https://www.thinksys.com
Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

ThinkSys, an award-winning technology company, is a leading provider of Software Development, QA and ITservices. Based in Sunnyvale, CA and offices in NOIDA, India. ThinkSys serves clients worldwide.We have been recognized among the fastest growing private companies in the US (Inc5000 2016), the "Most Exciting"​ companies in Asia(Red Herring Asia 100) & the "Best Emerging Software Company in Delhi NCR (India) "​. ThinkSys delivers a wide variety of comprehensive end-to-end services that combine power, functionality, and reliability with flexibility, agility, and usability.
Read more

Connect with the team

Profile picture
Afifa K

Company social profiles

N/A

Jobs at Thinksys Software

Thinksys Software
at Thinksys Software
1 recruiter
Harshita Saxena
Posted by Harshita Saxena
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Pune
2 - 10 yrs
₹2L - ₹5L / yr
Quality audit

Position: Call Quality Analyst

 

Monitoring Calls:

 

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

 

Quality Assessment:

 

  • Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
  • Feedback and Coaching:
  • Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
  • Offer coaching and training to help agents enhance their skills and meet quality standards.
  • Reporting and Documentation:
  • Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
  • Generate regular reports on individual and team performance for management review.
  • Root Cause Analysis:
  • Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
  • Compliance and Policy Adherence:
  • Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
  • Process Improvement:
  • Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
  • Training and Development Support:
  • Assist in the development and delivery of training materials and programs for call center agents.
  • Conduct refresher training sessions on specific skills or areas identified for improvement.
  • Quality Assurance Metrics:
  • Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
  • Monitor and analyze performance metrics to ensure they align with organizational goals.
  • Stakeholder Communication:
  • Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

 

Qualifications:

 

  • Minimum 2 years of experience as a Call Quality Analyst.
  • Previous experience in a call center or customer service role is often preferred.
  • Strong analytical skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using call monitoring software and tools.
  •  Knowledge of industry-specific regulations and compliance standards (if applicable).


Read more
Thinksys Software
at Thinksys Software
Agency job
via Skillwize consultants by Rakiba Ansari
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

bangalore
3 - 5 yrs
₹13L - ₹14L / yr
skill iconSwift
skill iconObjective C
skill iconiOS App Development
Xcode
Model-View-View-Model (MVVM)
+1 more
We are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices. Your duties may include collaborating with the design team for new application features, identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.

To ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.



iOS Developer Responsibilities:

· Designing and building mobile applications for Apple's iOS platform.

· Collaborating with the design team to define app features.

· Ensuring quality and performance of the application to specifications.

· Identifying potential problems and resolving application bottlenecks.

· Fixing application bugs before the final release.

· Publishing application on App Store.

· Maintaining the code and atomization of the application.

· Designing and implementing application updates.

iOS Developer Requirements:

· Bachelor's degree in computer science or software engineering.

· Proven experience of 3 to 5 years as an app developer.

· Proficient in Objective-C, Swift, and Cocoa Touch.

· Extensive experience with iOS Frameworks such as Core Data and Core Animation.

· Knowledge of iOS back-end services.

· Knowledge of Apple's design principles and application interface guidelines.

· Proficient in code versioning tools including Mercurial, Git, and SVN.

· Knowledge of C-based libraries.

· Familiarity with push notifications, APIs, and cloud messaging.

· Experience with continuous integration.

· Experience with MAP experiences : tracking and navigation.

· Payment gateway integration hands on experience is must.

· Experience with Appstore publishing.

· Vehicle tracking application experiences will be an added advantage.
Read more
Thinksys Software
at Thinksys Software
1 recruiter
Afifa K
Posted by Afifa K
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore)
3 - 5 yrs
₹4L - ₹8L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Model-View-View-Model (MVVM)
+4 more

We are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices. Your duties may include collaborating with the design team for new application features, identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.

 

To ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.

 

iOS Developer Responsibilities:

  • Designing and building mobile applications for Apple’s iOS platform.
  • Collaborating with the design team to define app features.
  • Ensuring quality and performance of the application to specifications.
  • Identifying potential problems and resolving application bottlenecks.
  • Fixing application bugs before the final release.
  • Publishing application on App Store.
  • Maintaining the code and atomization of the application.
  • Designing and implementing application updates.

iOS Developer Requirements:

  • Bachelor’s degree in computer science or software engineering.
  • Proven experience of 3 to 5 years as an app developer.
  • Proficient in Objective-C, Swift, and Cocoa Touch.
  • Extensive experience with iOS Frameworks such as Core Data and Core Animation.
  • Knowledge of iOS back-end services.
  • Knowledge of Apple’s design principles and application interface guidelines.
  • Proficient in code versioning tools including Mercurial, Git, and SVN.
  • Knowledge of C-based libraries.
  • Familiarity with push notifications, APIs, and cloud messaging.
  • Experience with continuous integration.
  • Experience with MAP experiences :   tracking and navigation.
  • Payment gateway integration hands on experience is must.
  • Experience with Appstore publishing.
  • Vehicle tracking application experiences will be an added advantage.
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

Pattem Digital Technologies cover picture
Pattem Digital Technologies's logo

Pattem Digital Technologies

https://www.pattemdigital.com
Founded
2017
Type
Products & Services
Size
20-100
Stage
Bootstrapped

About the company

Are you a Fortune 500 conglomerate, tech giant, or a budding startup that aspires to be successful one day? With Pattem Digital, you have a new-age digital studio at your beck and call. Bank on a new-age Outsourced Product Development (OPD) firm that is also your go-to Data Science, AI and Machine Learning development solutions provider. The tools of our craftsmanship include expertise of in-depth user research across various domains and experience of defining user interfaces for versatile products and services. We help Fortune 500 companies and promising startups design and build robust products like apps, software, games, and complex applications using technologies like Big Data, Artificial Intelligence, and Machine Learning. With a team of full-stack data scientists, data engineers, and app developers on our roaster, we are your perfect folly to tackle challenges. Our choicest offerings include Strategy (consulting), UX research, Experience Design, UI Development, Mobile Apps, NodeJS, PHP Development, Java Development, .Net Development, SAP Solutions, AI & ML, Game Development, IOT, etc. We are AGILE! We follow the best practices of Scrum and Extreme Programming to deliver solutions par excellence. Explore our website to know more about us: www.pattemdigital.com If you are interested in working with us, check out careers page at: www.pattemdigital.com/careers/ Follow us on: FB page - https://www.facebook.com/PattemDigital/ Twitter - https://twitter.com/PattemDigital

Jobs

6

Famepilot Internet Private Limited cover picture
Famepilot Internet Private Limited's logo

Famepilot Internet Private Limited

http://www.famepilot.com
Founded
2018
Type
Product
Size
0-20
Stage
Bootstrapped

About the company

Famepilot is an AI/ML-powered cloud Platform for businesses and brands to monitor and manage their customers feedback across all online (Search, Listing, Social, Review sites, and Online surveys) and offline (on-premise survey, kiosk, on tablets and paper forms) channels. Businesses of any size, from 1 location to 10,000+ locations can utilize the platform to uplift their customer experience, engagement, and reputation. We gather real-time ratings & reviews and convert them into actionable insights for businesses using AI-based recommendation engine. We believe listening to customers is the most fundamental activity to succeed in any business. Famepilot closes the sales cycle loop by asking the customer feedback post-transaction, and helping businesses responding on-time. Famepilot converts reviews into revenue. Famepilot is a strategic and thoughtful start-up in Online Reputation Space with decades of combined industry experience.

Jobs

1

CoverSelf Technologies cover picture
CoverSelf Technologies's logo

CoverSelf Technologies

https://www.coverself.com/
Founded
2021
Type
Product
Size
100-500
Stage
Raised funding

About the company

We are an InsurTech start-up based out of Bangalore, with a focus on Healthcare. CoverSelf empowers healthcare insurance companies with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unified healthcare dedicated platform.

Jobs

3

Indee cover picture
Indee's logo

Indee

https://indee.tv/
Founded
2014
Type
Product
Size
20-100
Stage
Raised funding

About the company

Indee, founded in 2014 and headquartered in West Hollywood, California, is a cutting-edge entertainment technology company that solves content security, management, and distribution challenges for the world's largest entertainment companies. With clients including Netflix, Disney, Paramount Pictures, Lionsgate, Showtime, and Comedy Central, Indee provides a one-stop solution for production houses, OTT platforms, television networks, and guilds. The company's proprietary security layer and unmatched analytics have led to impressive growth, with a 10X increase in revenue and a 400X growth in the number of screenings over the last three years. Indee specializes in SaaS, content distribution, media security, 4K streaming, global distribution screenings, and forensic watermarking, making it a crucial player in the entertainment industry's digital ecosystem.

Jobs

2

Raising Superstars cover picture
Raising Superstars's logo

Raising Superstars

www.raisingsuperstars.com
Founded
2017
Type
Product
Size
20-100
Stage
Raised funding

About the company

Raising Superstars is an edtech company focused on early childhood development (0-6 years). They provide home-based learning programs using their "Prodigy Framework" which takes only 5 minutes per day. The company was recently ranked #4 globally by TIME Magazine in their list of upcoming education companies.

Jobs

1

Bits In Glass cover picture
Bits In Glass's logo

Bits In Glass

https://bitsinglass.com/
Founded
2002
Type
Products & Services
Size
100-1000
Stage
Profitable

About the company

Bits In Glass (BIG) is an award-winning software consulting firm that helps organizations improve operations and drive better customer experiences. They specialize in business process automation consulting, helping clients unlock the potential of their people, processes, and data.

Jobs

1

Asha Health cover picture
Asha Health's logo

Asha Health

https://asha.health
Founded
2024
Type
Product
Size
0-20
Stage
Raised funding

About the company

Asha Health is a Y Combinator backed AI healthcare startup. We help medical practices spin up their own AI clinic. We've raised an oversubscribed seed round backed by top Silicon Valley investors, and are growing rapidly. Our team consists of AI product experts from companies like Google, as well as senior physician executives from major health systems.

Jobs

3

OpenIAM cover picture
OpenIAM's logo

OpenIAM

http://www.openiam.com
Founded
2008
Type
Product
Size
20-100
Stage
Bootstrapped

About the company

OpenIAM is a pioneering Identity and Access Management (IAM) solutions provider that has been transforming enterprise security since 2008. Based in New York, this self-funded and profitable company has established itself as an innovator in the IAM space, being the first to introduce a converged architecture stack and fully containerized suite for cloud environments. With a global presence and partnerships with major systems integrators like Thales and Indra, OpenIAM serves mid to large enterprises across various sectors including financial services, healthcare, education, and manufacturing.

Jobs

1

Cinetoons Animation cover picture
Cinetoons Animation's logo

Cinetoons Animation

https://www.cinetoons.com
Founded
2021
Type
Services
Size
20-100
Stage
Profitable

About the company

Jobs

3

Galvix cover picture
Galvix's logo

Galvix

https://www.galvix.com/?utm_source=LinkedIn&utm_medium=Company&utm_campaign=CTA
Founded
2023
Type
Product
Size
0-20
Stage
Bootstrapped

About the company

Galvix is a sales tax compliance software company that helps lean finance teams file accurate sales tax returns. They provide expert-assisted software to help businesses tighten filing compliance and stay audit-ready at all times.

Jobs

2

Want to work at Thinksys Software?
Thinksys Software's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs