Thinksys Software
https://thinksys.comAbout
Connect with the team
Company social profiles
Jobs at Thinksys Software
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Swift
Objective C
iOS App DevelopmentTo ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.
iOS Developer Responsibilities:
· Designing and building mobile applications for Apple's iOS platform.
· Collaborating with the design team to define app features.
· Ensuring quality and performance of the application to specifications.
· Identifying potential problems and resolving application bottlenecks.
· Fixing application bugs before the final release.
· Publishing application on App Store.
· Maintaining the code and atomization of the application.
· Designing and implementing application updates.
iOS Developer Requirements:
· Bachelor's degree in computer science or software engineering.
· Proven experience of 3 to 5 years as an app developer.
· Proficient in Objective-C, Swift, and Cocoa Touch.
· Extensive experience with iOS Frameworks such as Core Data and Core Animation.
· Knowledge of iOS back-end services.
· Knowledge of Apple's design principles and application interface guidelines.
· Proficient in code versioning tools including Mercurial, Git, and SVN.
· Knowledge of C-based libraries.
· Familiarity with push notifications, APIs, and cloud messaging.
· Experience with continuous integration.
· Experience with MAP experiences : tracking and navigation.
· Payment gateway integration hands on experience is must.
· Experience with Appstore publishing.
· Vehicle tracking application experiences will be an added advantage.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
iOS App DevelopmentObjective CSwiftWe are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices. Your duties may include collaborating with the design team for new application features, identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.
To ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.
iOS Developer Responsibilities:
- Designing and building mobile applications for Apple’s iOS platform.
- Collaborating with the design team to define app features.
- Ensuring quality and performance of the application to specifications.
- Identifying potential problems and resolving application bottlenecks.
- Fixing application bugs before the final release.
- Publishing application on App Store.
- Maintaining the code and atomization of the application.
- Designing and implementing application updates.
iOS Developer Requirements:
- Bachelor’s degree in computer science or software engineering.
- Proven experience of 3 to 5 years as an app developer.
- Proficient in Objective-C, Swift, and Cocoa Touch.
- Extensive experience with iOS Frameworks such as Core Data and Core Animation.
- Knowledge of iOS back-end services.
- Knowledge of Apple’s design principles and application interface guidelines.
- Proficient in code versioning tools including Mercurial, Git, and SVN.
- Knowledge of C-based libraries.
- Familiarity with push notifications, APIs, and cloud messaging.
- Experience with continuous integration.
- Experience with MAP experiences : tracking and navigation.
- Payment gateway integration hands on experience is must.
- Experience with Appstore publishing.
- Vehicle tracking application experiences will be an added advantage.
Similar companies
About the company
REConnect Energy is a leading digital energy platform startup focused on climate resilience solutions. Headquartered in Bangalore, India, with offices in London, Gurgaon, and Mumbai, the company has established itself as India's largest tech-enabled service provider in predictive analytics and demand-supply aggregation for the energy sector. REConnect Energy develops AI and Grid Automation software products for renewables and energy utilities, with a core focus on efficient asset and grid management, climate risk mitigation, and real-time asset visibility.
REConnect Energy offers a comprehensive range of services, including predictive analytics for electric utilities, renewable energy forecasting and grid integration, machine learning and AI for energy markets, and an OTC marketplace for clean energy. The company also specializes in environmental markets, renewable energy policies, and energy dispatch and aggregation. Positioned at the forefront of the energy transition, REConnect Energy addresses complex challenges in climate data and analytics, driving innovation in the renewable energy sector.
Jobs
1
About the company
Founded in 2014 by two passionate individuals during their second year at Christ College, Bangalore, Moshi Moshi is a young, creative, and committed communication company that encourages clients to always "Expect the EXTRA."
Our diverse team of over 160+ people includes Art directors, Cinematographers, Content and copy writers, marketers, developers, coders, and our beloved puppy, Momo. We offer a wide range of services, including strategy, brand design, communications, packaging, film and TVCs, PR, and more. At Moshi Moshi, we believe in creating experiences rather than just running a company.
We are amongst the fastest growing agencies in the country with a very strong value system.
Below are the five of the nine principles we believe in strongly.
- Communicate Clearly.: Prioritize clear and open dialogue.
- Doing things morally right.: Uphold integrity in all endeavors.
- Dream it, do it.: Always Embrace optimism and a can-do attitude.
- Add logic to your life.: Ensure that rationality guides our actions.
- Be that fool.: Fearlessly challenge the impossible.
Come find yourself at Moshi Moshi.
Jobs
155
About the company
Jobs
8
About the company
Company: BXI – Barter Exchange of India
About Us: BXI (Barter Exchange of India) is a Barter Market Place Platform, it is a B2B Community of Brands | Business Units | Organisation and works on the Philosophy of " Give What You Have - Take What You Need " It works on membership model as one stop Digital platform from various categories Who Come and Exchange with Other Members for their Barter Needs. BXI Evaluates your Business Entity and Immediately issue you tokens which can be used to Shop What you Want from the Market Place and You can Network with Other Members Present there.
Visit Us: https://bxiworld.com/
Address: Chakala, Andheri – 400059.
Our Credentials :
1. Invested Start-Up
2. First & Only IRTA Approved Company in India
3. Nishith Desai Associate has Advised BXI with Law and tax Perspective.
To Name Few Active Brands with BXI : Hyatt | KFC | BOAT | Radisson | Della | India Today | Baskin Robbins | Pizza Express | Philips | Skoda | GMR Airports | Nexus Malls | PVR INOX | Godrej - India Circus | Time Zone | Business World | Sugar Cosmetics Etc.
Jobs
6
About the company
Your Go-To AI Consultancy For AI Research, AI Products, AI Solutions, AI MVP Design, Idea Validation
Jobs
11
About the company
RockED is the premier people development platform for the automotive industry, supporting the entire employee lifecycle from pre-hire and onboarding to upskilling and career transitions. With microlearning content, gamified delivery, and real-time feedback, RockED is educating the automotive
workforce and solving the industry's greatest business challenges.
The RockED Company Inc. is headquartered in Florida. Backed by top industry experts and investors,
we’re a well-funded startup on an exciting growth journey. Our R&D team (Indian entity) is at the core
of all product and technology innovation
Our India R&D team, which is in Bangalore (Office in Church Street), leads all product and technology innovation, and we’re now expanding this team.
AI will play a key role in improving intelligence, personalization, and overall user experience across the platform.
Jobs
5
About the company
Vahan is a pioneering AI-powered recruitment platform founded in 2016, dedicated to transforming how businesses hire blue and grey-collar workers in India. Based in Bengaluru, the company has developed an innovative AI chatbot technology that efficiently connects job seekers with leading employers like Zomato, Swiggy, Flipkart, and Uber.
What sets Vahan apart is its impressive reach across 480+ cities in India and its ability to tap into a massive workforce of 300M+ blue-collar workers. Backed by prestigious investors including Y Combinator, Khosla Ventures, and Airtel, the company has raised significant funding, including a recent $10M Series B round in 2024. Vahan's technology-driven approach has revolutionized traditional hiring processes, making it faster and more efficient for businesses to scale their workforce while simultaneously creating better employment opportunities for India's massive blue-collar workforce.
Jobs
0
About the company
We are a data, AI, and cloud-focused consultancy with a consultant-led, customer-first approach.
Our Purpose:
To transform businesses, creating a smarter, more connected world through the power of data and technology. With offices in the UK (London), US (New York, Washington DC, Denver, CO and Atlanta, GA), India (Bengaluru) and Australia (Sydney, Canberra, Brisbane, Melbourne), we offer a truly global network of expertise.
For Our Customers:
We deliver impactful, data-driven experiences that set new customer-centric standards in the global tech consulting industry. Our world-class expertise tackles the most complex challenges, driving your success and competitive edge.
For Our Consultants:
You will be empowered, valued for your expertise, and trusted to work autonomously. You’ll have the opportunity to collaborate with the best minds in the business, supported by our industry-leading training platform that ensures continuous development. It’s about the journey, not just the destination.
Get in Touch:
To work with us or join our journey, contact us at [email protected].
Jobs
1
About the company
Jobs
0
