Tele Caller

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job Title: State Sales head for Uttarpradesh Job Category: Full time

Qualification Graduate in computer science, BE, /MBA Location Uttarpradesh

Salary Range 50000 PM + Incentives Experience: More than 5 years

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record

in sales to lead and expand our presence in the Uttarpradesh state. Ambitious and energetic candidates required

expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive

sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's

goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer

feedback.

● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating

contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.

● Market Analysis: Stay updated on industry trends, customer needs to inform product development and

sales strategies. Conduct market research,competition & competitor analysis to identify opportunities

for growth.

● Sales Process Optimization: Implement & improve sales processes, systems & follows the best

practices in sales and customer relationship management, use tools to enhance efficiency &

effectiveness.

● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights

and recommendations for improvement. Present reports to senior management to track progress and

make informed decisions.

● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,

promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction

through effective communication and support.

● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations

& other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

● Proven working experience as a State Sales head in K-12 or CBSE school business,

● Proven sales track record, computer Proficiency for proposal development & CRM tools

● Market knowledge, strong relationship is expected with ability to build rapport

● Good analytical & Strong problem solving skills, listening and questioning skills, combined with the

ability to interact confidently with clients, able to work under pressure in result oriented manner

● Graduate from any branch computer science, MBA, BA, B.Com

● Edtech/Book publisher or sales & marketing experience are added advantages

Company Profile: Scholarclone is an innovative EdTech company committed to transforming education

through cutting-edge technology solutions. We provide a range of online learning & administrative platforms,

resources, & tools designed to empower educators and learners alike. With a mission to make education

accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of

clients including education institutes.

JOB TITLE/HEADLINE: Backend Developer

EMPLOYMENT TYPE: Full time, permanent. 

REPORTING TO: Ajit Kumar

LOCATION: Andheri, Mumbai 

Backend Developer

Position Overview:

As a Backend Developer at FatakPay, you will play a crucial role in designing, implementing, testing, and maintaining the backend systems that power our applications. You will collaborate with cross-functional teams to develop scalable and efficient server-side applications, ensuring high performance and responsiveness.

Responsibilities:

Design, develop, and maintain robust and scalable backend systems.

Collaborate with front-end developers, designers, and other stakeholders to integrate user-facing elements with server-side logic.

Implement and maintain data storage solutions, ensuring optimal performance and data integrity.

Collaborate with DevOps to deploy and manage applications in a cloud environment.

Write clean, efficient, and maintainable code, following best practices and coding standards.

Conduct code reviews and provide constructive feedback to team members. Identify and address performance bottlenecks, security issues, and other technical challenges.

Stay updated on emerging trends and technologies in backend development.

Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field. Proven experience as a Backend Developer or similar role.

Strong proficiency in server-side programming languages such as Java, Python, or Node.js.

Experience with database systems such as MySQL, PostgreSQL, or MongoDB. Familiarity with RESTful API design and integration.

Knowledge of cloud platforms like AWS, Azure, or Google Cloud. Understanding of code versioning tools, such as Git.

Excellent problem-solving and communication skills. Ability to work collaboratively in a team environment.

ABOUT THE COMPANY: 

FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual credit facilities. The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options. 

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place. 

WHAT HAPPENS NEXT? 

If selected for an interview, you will hear directly from someone from the HR department, usually within a week of the closing date.

*Job Title: Angular Developer**

**Location**: Remote

**Job Type**: Freelance

**Introduction**:

We are looking for a highly skilled Angular Developer to join our dynamic team. The successful candidate will be instrumental in developing a high-traffic, consumer-facing website that offers a wide range of products and features an intuitive, seamless shopping experience.

**Responsibilities**:

– Design and develop user interfaces using Angular best practices.

– Write TypeScript, HTML, and CSS code that is scalable, maintainable, and optimized for performance.

– Participate in the full software development lifecycle, including analysis, design, implementation, and testing.

– Adapt interface for modern internet applications using the latest front-end technologies.

– Work with designers and backend developers to create a robust, reliable solution.

– Ensure high performance of applications and provide support.

– Make complex technical and design decisions for Angular projects.

– Develop application code and unit test in the Angular, Rest Web Services, and Java technologies.

– Conduct performance tests, troubleshoot, and optimize Angular applications.

– Collaborate with other team members and stakeholders.

**Qualifications**:

– Bachelor’s degree in computer science, information technology, or a related field.

– Proven experience as an Angular developer.

– Proficient in CSS, HTML, and writing cross-browser compatible code.

– Excellent project management skills.

– Excellent communication skills.

– Critical thinker and good problem-solver.

**Preferred Skills**:

– Experience with e-commerce platforms is highly advantageous.

– Knowledge of other modern JavaScript frameworks like React or Vue.js.

– Familiarity with continuous integration.

**Benefits**:

– Competitive salary and benefits package.

– Flexible work hours and remote work opportunities.

– Opportunity to work in a fast-paced, tech-driven environment with a passionate team.

Expected Skills: QA (Automation Testing)

Experience: 3-5 Years
Location: Bangalore

Can join in: Immediate Joiner (15 days max)

Job Description

• Responsible for the automation testing, test planning, and test script, in accordance to the customers’ requirements and organizational quality norms.
• Activities to be performed include:
  • Requirement analysis and design of software solutions based on requirements and architectural /design guidelines.
  • Testing of features and/or bug-fixing and delivering solutions in accordance with coding guidelines and on time with high quality.
  • Identification and implementation of unit and integration tests to ensure solution address customer requirements, and quality, security requirements of the product are met.
  • Performing code review and creation / support for relevant documentation (requirement/design/test specification).
  • Ensuring integration and submission of solution into software configuration management system, within committed delivery timelines.

Requirements

• 3 - 5 years experience in Manual and Automation Testing especially in professional software product development.
• Proficient in one or more of the following technologies: RESTful APIs, Selenium Web driver Automation with .NET, Java, or other object-oriented languages like NodeJS, Cypress, etc.
• Experience with all phases of software testing including test planning, functional testing, and regression testing.
• Experience in Test Planning, Scripting, and Execution
• Experience in Cloud Technology(Azure) is a plus
• Good knowledge of cross-platform rendering issues between major browsers.
• Must have good analytical, debugging ad tracing skills.

QA, TESTING, AUTOMATION, SYSTEM TESTING, Selenium, JAVA, Azure, .net, Nodejs, Cypress, RESTFUL API, CODING

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end  users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support

What can fetch you brownie points?

• Hands  on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of Java Script ecosystem
• Hands  on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

What you need to have:

Zoop.one is Looking for a Talented App Marketer who will create and execute effective acquisition strategies, launch new marketing programs, build relationships with networks and publishers, and optimise activities for return on investment and cost-efficiency.

Job Brief :

Establish, implement and measure the effectiveness of mobile app paid advertising initiatives to drive adoption and engagement of our mobile app.

Responsible for managing online advertising and display campaigns, preferably third party app advertising campaigns with mobile ad networks 

 Plan, execute and manage the daily content of various channels (local and international), including social media, mobile app and video etc.

Creating strategies for generating bold and innovative ideas for growth via paid channels

managing advertising campaign execution, creating and optimising campaigns, analysing traffic data and solving problems).

Responsible for tracking, attribution, and overall data access to analyse key metrics including cost to acquire, quality of the traffic by source, and return on investment.

Provide complete performance reporting and analysis on all mobile marketing campaigns and take relevant action on insights gained.

Identify and manage new & existing content providers, including both individuals and financial corporates.

Responsible for new customer acquisition via our mobile app.

Required Skills and Experience:

Must have experience in Mobile App marketing, UAC and app install campaigns on various paid and owned media like Google, Facebook, Apple Search Ads, etc

Worked on Google Analytics, Appsflyer, Clevertap and other popular tools for mobile attribution, acquisition, re-engagement..

Must have experience in paid mobile app marketing, mobile marketing, digital marketing, and/or display and search marketing..

Should understand the concepts of Lifetime value of a user (LTV) and its application.

Must have experience in delivering customer acquisition growth and optimisation across key metrics.

Experience

At least 3+ years of experience in App Marketing/ digital marketing/ financial editorial /Content Management .

Data-driven mindset with excellent analytical and problem-solving skills.

Experience Working within the Fintech ecosystem is a must.

Designation - SDET

About Livspace

Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.

We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.

If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us

Responsibilities:

• Responsible for the development of our web & mobile test automated frameworks and to execute tests to ensure product quality.
• Shall design and implement Automation framework, tests scripts, debugging and defining corrective actions.
• You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts)

Skill Requirement:

• Linux, Apache, MySQL, MongoDB
• Javascript, AngularJS, JQuery, HTML, CSS- Object-oriented programming with Java/Python/Ruby
• REST API testing / Automation
• Data Structures
• Tools : Cucumber, Protractor, Robot Framework, Selenium web driver, Jenkins/Bamboo

Who you are:

• A minimum of 3+ years of SDET or QA Engineering experience.
• Proficiency in Java, Python or other Object Oriented Language
• Ability to design and develop test automation frameworks in Java
• Ability to quickly learn new technologies in a dynamic environment
• Strong communication and collaboration skills
• Knowledge of Unit testing frameworks
• Knowledge on frameworks like Cucumber, Protractor , Django, Flask
• Knowledge on Selenium WebDriver
• Strong exposure to SDLC and STLC
• Knowledge on Mysql , MongoDB etc