Technical Architect

Senior Project Owner / Project Manager Technology

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ROLE SUMMARY

We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving US based clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

Job description:

Must have basic knowledge of Software Technologies like PHP, JavaScript, etc.

The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

Responsibilities:

1. Set project timeline

2. Monitor project deliverables

3. Monitor project baseline to ensure activities progressing as planned

4. Monitor project burndown charts

5. Monitor employee's performance with KPI's

6. Update relevant stakeholders or team members on the project progress

7. Coach and support project team members with tasks you assign them

We are looking for a technology leader that can lead a group that builds and runs a product. We are a product company so we develop, manage and grow our own products. Our key objectives include acquiring clients and growing our user base. Product development is an ongoing process.

We need a leader that has experience in developing technologies but also understands how to leverage 3rd party platforms. Integration into FB and Google systems are critical to our success.

We operate in the Marketing technology world. Understanding marketing data is a key requirement. The great opportunity of this position is that the Team Lead gets to design and participate in the entire product cycle. We manage our own product, marketing and sales process within the company.

We Work globally and you ll have a chance to interact with teams in New York, Europe, Latin America and India. We are looking for a software engineer who has played the role of a team lead and who has worked on all phases of SDLC from prototyping to feature delivery and scaling features. A capable result oriented visionary Technology lead with a unique experience in leading high performance development teams, increasing efficiency and productivity while reducing costs. Somebody with the ability to build and run technology platforms, evaluate opportunities and risks and deliver innovative new solutions to meet customer needs. Hands on experience on all facets of software application development, covering deployment, support, quality assurance, customer support, project management and process improvement. Strong planning abilities and setting product and technology strategies in B2C and B2B environments.

• Responsible for leading the team for successful delivery of projects assigned.
• Risk assessments for architectural solutions and proposed systems and technologies; should know how to do module planning and effort estimation.
• Develop overall technical strategy for projects from technical requirements.
• Help in Project planning, progress tracking & delivery verification.
• Keep track of time spent on individual project tasks, provide guidance & advice best technology approach to the team.
• Follow guidelines for quality delivery, project documentation, code management, etc.
• Implement new technologies which are good for business & guide the team members
• Must possess personality to switch tasks and projects frequently as each will have different priorities.
• Meet stipulated deadlines and timelines.
• Work in Agile based project methodology.
• Open for frequent short-term travel to US.

• Having a strong IT experience, minimum 10 years, along with team handling role.
• Expertise in PHP, MVC Frameworks and good technology exposure of at least one framework such as Laravel, Zend etc.
• Expertise in at least one JavaScript framework such as jQuery, AngularJS, React JS etc.
• Excellent exposure with bespoke and open-source technologies (e.g., Drupal/Magento, etc..).
• Sound knowledge of database designing and application architecture planning for Core & MVC projects
• Excellent knowledge of SQL scripting and MySQL database administration
• Sound understanding of OOP and MVC development.
• Must have strong experience in handling International Clients and overseas accounts.
• US Travelled would be preferred.
• Good debugging skills with browser extensions & server tools
• Experience with GIT/Jira/Agile.
• Experience in enterprise level architecture design including server management.
• Experience in handling AWS/cloud/ Dedicated enterprise servers.
• Experience in handling high volume, high traffic sites.
• Strong in technical knowledge and documentation.
• Should be able to think out of the box, solution driven and passionate about the work.
• Ability to communicate ideas and concepts.