BIW Fixture Design Engineer

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team. We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

Responsibilities:

• Act as a Techno-Functional Consultant and maximize adoption of our company.
• Assist & train Customers to implement their process and help them to resolve their support queries.
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities.
• Eliminate risks proactively and share product feedback and experience with the Product team.
• Showcase newly released features and maximize consumption, share a road-map with customers and gather their feedback to improvise the product.
• Delivering and communicating ROI for our clients, throughout the customer lifecycle.
• Being the trusted partner for the customer on the use-case and product functionality.
• Customer onboarding, training, and support.
• Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
• Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.
• Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.
• Carrying out periodic health checks to avoid churn.
• Firefighting during account escalations.
• Account management and renewals.
• Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
• Upselling and cross-selling through review of customers' progress.

Requirements:

• Post Graduation (MBA).
• Experience of a growing company with a focus on personal growth.

Role: Sr QA Engineer.

Job Description:

Distacart is seeking a Senior QA Engineer to join our team. The successful candidate will be responsible for developing and maintaining infrastructure, tests, and automation for our e-commerce platform.

Qualifications.

1.     B. Tech /B.E/ M.Tech with CS/IT with 60% Mandate.

Responsibilities:

1. Design, develop, and maintain test automation infrastructure and frameworks.
2. Develop and execute manual and automated tests to ensure the quality of our e-commerce platform.
3. Work with cross-functional teams to understand requirements and identify potential issues.
4. Participate in code reviews to ensure that quality standards are met.
5. Investigate, reproduce, and report defects in a timely manner.
6. Continuously improve our testing processes and practices.

Requirements:

1. Experience with test automation tools and frameworks
2. Experience in building test infra to support automation
3. Experience in building mobile browsing test infra using selenium browser stack/ lambda test/ jenkins.
4. Strong programming skills, preferably in Python
5. Experience with Selenium or similar web automation tools
6. Familiarity with RESTful web services and API testing
7. Experience with Git and continuous integration tools
8. Strong analytical and problem-solving skills
9. Proven ability to work independently and in a team environment.
10. Experience with e-commerce platforms is a plus.

This is a full-time position with a competitive salary and benefits package. If you have a passion for quality assurance and a desire to work with a talented team in a fast-paced environment, we want to hear from you!

Please share your updated profile along with the below details through mail.

Total Exp :

CTC :

Exp CTC :

Official NP :

Current Location :

Thank you.

jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and technology to disrupt the growing global Mental Health & Wellness industry. It's a first-of-its-kind anonymous safe space designed to instantly make someone under stress feel better through personalized intelligent solutions.

We have consistently seen that ~70% of jM users feel better after just one conversation. We launched the product ~18 months ago, and have received an amazing response with over 700k+ community and better than Best In Class metrics across the board. And to top that, we have been awarded 10+ times, out of which we have been recognized by Google five times already!

jumpingMinds is seeking a skilled Backend Developer with a strong proficiency in Python and Django to join our development team. Your primary focus will be the development and maintenance of the jumpingMinds backend system, scalable to millions of devices. working on different layers of the infrastructure. Therefore, commitment to collaborative problem-solving, sophisticated design, and creating quality products is essential.

Requirements :

• BS/MS degree in Computer Science, Engineering, or a related subject
• 3-4+ yrs experience as Backend, prior startup experience, should have led the team, python django expertise, AWS cloud stack knowledge are all must.
• Prior experience in Team Management
• Backend or Full-Stack experience in a work setting or classroom-setting.
• Work experience, open-source code, or coursework in any of the following languages: Python/Django, Golang, Ruby/Ruby on Rails
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).
• Join our dynamic and innovative team to contribute to the development of cutting-edge web applications and make a meaningful impact in the industry.

Why should an employee join ?

We offer a competitive salary, flexible working hours, and opportunities for professional growth and advancement.

Senior developers only

Min 5 years of real experience 

Front End/Web react.js

Remote work

(We prefer individual developers over agencies or IT providers)

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the categories. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories globally. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalations and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function

1. 5-10 years of experience in global category roles, preferably digital categories like gift cards, perks, deals, experiences, loans, insurance, merchandise etc. 
2. Hands-on in Sales, Operations, Catalog and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication and team management skills. 
5. Engineering + MBA from reputed colleges would be preferred.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.

• Excellent communication skills required

  • Should have the experience in working with the

  US, UK, and European customers

  • Developing and maintaining the prospect

  database

  • Market research and testing in new and growing

  markets

  • Lead generating campaigns via telephone and

  email

  • Demonstration and consultation meeting booking

  campaigns

  • Assisting the sales team to progress the sales

  cycle

  • Producing reports to show productivity
  • Email marketing campaigns

We are looking for talented developers to join our team which has worked on multiple #1 top grossing games. We are now working on an exciting new mobile shooter game. You will collaborate with Designers, Artists and other Engineers to implement core systems and workflows

• Work with designers and artists to integrate and implement new features
• Develop animated and interactive user interface based on flow documents
• Build performance critical gameplay features
• Build UI development Pipeline for sprites, atlases and downloadable content
• Optimize UI draw calls and script execution time
• Implement UI supported for different resolutions and platforms
• Partner with UX designers and artists to develop best practices and solutions

• Expert knowledge in Unity UI framework
• Experience with Unity APIs and plugins
• Good understanding of State machine, OOPs concepts, and SOLID principles
• Experience with Addressables assets and downloadable content
• Good understanding of Unity scene management, nested prefabs and script execution order
• Experience in optimising game using profiler, reducing load time and draw calls
• Have experience of building complex UI with 2D and 3D elements
• Experience of building UI for different resolutions and platforms like iOS, Android [PC & console is plus]
• Strong proficiency with Unity and C#, with at least one shipped title as part of a medium to large engineering team
• 2+ years of game development experience in a related role
• Capable of delivering quality Code Review feedback