Senior IT Analyst – IAM & Office 365

Strong Product UI heavy Designer Profile

Mandatory (Experience 1): Must have a minimum of 2+ years of design experience, with a strong focus on UI-intensive work

Mandatory (Experience 2): Must have hands-on experience delivering end-to-end designs independently from wireframes and user flows through to final Figma handoff

Mandatory (Experience 3): Must have experience with delivering both web and mobile designs

Mandatory (Tools): Must have strong working proficiency in Figma, Adobe, Photoshop etc

Mandatory (Skill): Must have solid experience creating wireframes, prototypes, user flows, sitemaps, and process flows for web and mobile responsive platforms

Mandatory (Portfolio): Portfolio should be UI-heavy, with clear evidence of high-fidelity designs, visual craftsmanship, and end-to-end screen design

Mandatory (Company Type): Product companies or if candidate form services/design consultancies with worked on B2B SaaS projects/clients

Mandatory (Education): Formal design degree - B.Des, M.Des, or related fields (mass communication, visual arts, fine arts)

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

About National Aircon:

National Aircon is a Hyderabad-based HVAC turnkey solutions provider with over 19 years of industry expertise. We offer end-to-end air conditioning solutions from conceptualization to commissioning for mid- to large-scale projects across healthcare, IT, pharma, and commercial sectors.

Job Summary:

The Senior Accountant will oversee the complete accounting cycle including financial reporting, statutory compliance, vendor and customer accounts, taxation (GST, TDS, Income Tax), and internal controls. The ideal candidate will have a strong understanding of financial regulations, attention to detail, and experience in project-based accounting.

Key Responsibilities:

• Manage day-to-day accounting operations including journal entries, ledger maintenance, and reconciliations.
• Prepare monthly, quarterly, and annual financial statements and MIS reports.
• Handle GST filings, TDS returns, and ensure timely statutory compliance.
• Monitor receivables and payables, coordinate with the sales and procurement teams for accurate billing and vendor settlements.
• Track project-wise revenue and cost, and support with work-in-progress (WIP) accounting.
• Liaise with auditors, banks, and government authorities for audits, loans, and compliance matters.
• Assist management with budgeting, cash flow forecasting, and variance analysis.
• Implement and improve internal controls and accounting processes.
• Support payroll processing, PF/ESI filings, and other HR-related statutory compliance as needed.

Required Skills and Qualifications:

• Bachelor’s degree in Commerce or Finance (M.Com / CA Inter preferred).
• Minimum 5–7 years of experience in accounting, preferably in a contracting or project-based industry.
• Strong knowledge of Tally Prime, MS Excel, and statutory compliance (GST, TDS, etc.).
• Experience in handling project accounting, reconciliations, and financial reporting.
• Ability to work independently, manage deadlines, and handle multiple tasks.
• Good communication and coordination skills with internal departments and external stakeholders.

Preferred Qualifications:

• Experience in HVAC, MEP, construction, or turnkey project companies.
• Familiarity with ZOHO Books or other ERP/accounting software.

Compensation:

Commensurate with experience and industry standards.

Job Title: Jewellery Designer

Location: Dubai

Experience: 5+ years

Key Requirements:

• Expertise in designing high-quality jewellery.
• Proficient in design software (e.g., Rhino, Matrix, CAD).
• Strong creativity and attention to detail.
• Knowledge of market trends and client preferences.

We are looking for a dynamic and results-driven International Telecaller to join our team. The candidate will handle outbound calls to potential and existing clients across global markets, providing product or service information, addressing inquiries, and closing sales opportunities.

IT Administrator

Our client in Education startup is in need of an IT Administrator.

Track company’s computer systems to ensure that all aspects are operating efficiently

Troubleshoot problems, configure hardware and software, implement backup processes and assess systems for upgrades or replacement.

Responsible for installing new systems and assessing and implementing upgrades as needed.

Creating user accounts and performing access control.

Documenting processes, as well as backing up and archiving data.

Ideal Candidate / Requirements

Qualification: Bachelor’s degree/Diploma in Computer Science or IT administration

Experience - 0-1 year into system administration

Salary: 15K

Office Location: Goregaon Mumbai

Position description:

2+ years of development experience with mobile application development for Android.

Primary Responsibilities:

• Work closely with the core team for coming up with new features and implementing them
• Work on new products and services
• Provide support to existing applications
• Integrate REST services into mobile applications

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional Skills: Kotlin, Retrofit, Room Db, GSON, (Room/SQLite), MVVM, MVP, MVC, Work Manager, Rx java, Dagger 2, Recyclerview, Custom Solutions & Custom Views, GIT & JIRA.