Chief Of Staff

Position: Customer support associate

Experience:0-1 years

Location: Ahmedabad(wfo)

Description

We are seeking a dedicated and enthusiastic Customer Support Associate to join our dynamic team! This is an excellent opportunity for individuals with 0-1 years of experience who are eager to kickstart their careers in customer service. The ideal candidate will be responsible for assisting customers with their inquiries, providing timely responses, and ensuring a high level of customer satisfaction. As a key member of our support team, you will play a vital role in creating a positive experience for our customers by effectively resolving their issues and answering their questions. You will be trained in our products and services to help you understand customer needs better. This entry-level position offers a chance to learn and grow within the organization while contributing to our mission of delivering exceptional service. We value teamwork, and as part of our supportive environment, you will collaborate with other team members to enhance our processes and workflows. If you are passionate about helping others, have excellent communication skills, and are looking for a place to grow and develop your career, we want to hear from you! Join us on our journey to provide outstanding customer experiences and become an essential part of our team.

Responsibilities

   Respond promptly to customer inquiries via phone, email, and chat.

   Provide accurate information regarding products and services.

   Resolve customer complaints and issues effectively and efficiently.

   Document all customer interactions and Issues in the system.

   Assist customers with account management and order processes.

   Collaborate with other departments to address customer needs and concerns.

   Maintain a professional, positive, and friendly attitude toward customers.

Requirements

   High school diploma or equivalent; additional education is a plus.

   Strong verbal and written communication skills.

   Customer-focused mindset with a passion for helping others.

   Ability to work in a fast-paced environment and manage multiple tasks.

   Basic computer skills, including familiarity with CRM systems and Microsoft Office.

   Strong problem-solving skills with attention to detail.

   Ability to work effectively in a team and independently.

Job Type: Full Time.

Job Summary:

Solution Arcitect:

We are looking for four highly skilled AWS-certified Solution Architects who can lead projects independently and provide technical leadership. The ideal candidates should have a strong hands-on background in React, Node.js, JavaScript, and AWS AppSync, along with expertise in designing and implementing scalable cloud-based solutions.

Key Responsibilities:

• Lead the architecture, design, and implementation of cloud-based applications on AWS.

• Provide technical leadership and guidance to development teams.

• Design scalable, high-performance solutions using AWS services, including AppSync, Lambda, DynamoDB, API Gateway, and Cognito.

• Develop and maintain front-end applications using React and back-end services using Node.js.

• Ensure best practices in security, scalability, and performance optimization.

• Collaborate with cross-functional teams including product managers, developers, and DevOps engineers.

• Troubleshoot and resolve technical challenges efficiently.

• Stay up to date with AWS technologies and industry best practices.

Required Skills & Experience:

• AWS Certified (Solutions Architect Associate/Professional or equivalent).

• 8+ years of experience in software development.

• Strong expertise in React, Node.js, JavaScript, and AWS AppSync.

• Proven experience in designing and deploying serverless and microservices architectures on AWS.

• Proficiency in AWS services like Lambda, API Gateway, DynamoDB, S3, Cognito, IAM, CloudFormation, and CDK.

• Experience with GraphQL and REST APIs.

• Strong understanding of CI/CD pipelines and DevOps practices.

• Excellent problem-solving and project leadership skills.

• Ability to work independently and lead projects from inception to delivery.

Preferred Qualifications:

• Experience with TypeScript.

• Knowledge of containerization (Docker, Kubernetes).

• Exposure to AI/ML services on AWS.

Why Join Us?

• Opportunity to work on cutting-edge cloud projects.

• Lead high-impact initiatives with independence and ownership.

• Competitive salary and benefits.

• Collaborative and innovative work environment.

• Interacting via various channels, such as live chat, emails, social media, and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions following the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with an onsite shift.

SEO Executive

Job Types: Full-time, Regular / Permanent

Experience: minimum 6 months in SEO

Location: WFO company’s location i.e. Dehradun, Uttarakhand

Responsibilities

· Track, report, and analyze website analytics

· Optimize copy and landing pages for search engine marketing

· Perform ongoing keyword discovery, expansion and optimization

· Research and implement search engine optimization recommendations

· Research and analyze competitor advertising links

· Develop and implement link building strategy

· Work with editorial and marketing teams to drive SEO in content

creation and content programming

· Recommend changes to website architecture, content, linking and

other factors to improve SEO positions for target keywords.

Requirements

- Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.

- Solid understanding of performance marketing, conversion, and online

customer acquisition.

- In-depth experience with website analytics tools.

- Experience with bid management tools.

- Working knowledge of HTML, CSS, and JavaScript development and constraints.

- Up-to-date with the latest trends and best practices in SEO and SEM.

About Ftechiz Solution Pvt Ltd:

Established in 2016, Ftechiz Solutions Pvt Ltd, with it’s dedicated and skilled team of professionals, able to create dynamic and cost effective solutions for it’s clients. We believe in delivering the best services to our Clients without compromising on time or quality. Ftechiz Solutions Pvt Ltd has been launched with a clear vision to become multi-skilled and multidimensional IT service providers with a focus on high end strategic solutions and with the ultimate aim to evolve and become a leading One Stop internet strategy consulting company. We have been successful because we believe in keeping our promises and our simple but highly effective websites are known to interest the viewers greatly as the design is eye catching with the navigation easy making it a comfortable experience.

• Basic knowledge of Oracle Forms and reports - (Must)
• Good experience on SQL*Loader.
• Should Knowledge on Agile / Scrum.
• Handled errors using Exception Handling extensively for the ease of debugging and displaying the error messages in the application.
• Using SQL developer tool we debugged the code and unit test
• Knowledge of oracle programming
• MySQL, Oracle,
• Knowledge of Unix platform
• PostgreSQL
• advance database knowledge.
• Writing PL/SQL and PL/MySQL
• Coding support
• Debugging & Project module management
• Deployment and fine-tuning as per team lead.

• Total of 3-5 years of experience building cutting-edge products.
• Must have a degree in Computer Science or a related field. Strong understanding of object-oriented programming, concurrency, and fundamentals of computer science.

• Technically Hands-on, prior experience with scalable Architecture.
• Bring 3-5 years of software engineering and product delivery experience, with a strong background in algorithms.
• Excellent command over Data Structures and Algorithm Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing
• Exceptional coding skills in an Object-Oriented programming language (Python preferred with Django framework).
• Strong problem-solving and analytical skills.
• Experience with web technologies Java/Python, Linux, Apache, MySQL, solr, memcache, redis.
• Experience in architecting & building real-time, large-scale e-commerce applications.
• Experience with high-performance websites catering to millions of daily traffic is a plus.

• Java/ Python, MySQL, Redis, ElasticSearch, Problem Solving, Scalability, Design Patterns, Distributed System

• Develop complex software products that include scale, algorithmic complexity, and a huge amount of data.
• Build cutting-edge scalable systems by writing simple and efficient code.
• Code, develop, design, and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• Design, implement, and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency