Chief Of Staff

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Job Location: (Gurgaon)

Client Facing: (Yes)

Company Overview:

At Grant Thornton Bharat, we are committed to bringing positive change to all that we do. We are a

founding member firm of the Grant Thornton international network and India’s pre-eminent consulting firm.

We offer a range of solutions in assurance, tax, technology, managed services, deals, ESG and risk

consulting to mid-market companies, government, large corporates, and digital natives. We #GoBeyond for

our people, clients, and communities to shape Vibrant Bharat.

Job Summary:

We are currently seeking a Technical Consultant to deliver Microsoft Dynamics 365 F&O projects. This

pivotal role involves customizing and configuring the D365 F&O platform to meet unique business needs

across various industries. The ideal candidate will bring a robust mix of technical expertise in D365

applications and a client-oriented approach to ensure project success. Responsibilities include executing

the customizations and developing custom reports. This position offers the opportunity to work on cutting-

edge technology in a dynamic environment, driving transformative solutions that promote operational

excellence.

Key Responsibilities:

The key responsibilities highlight the multifaceted nature of the Technical Consultant role, emphasizing

leadership, technical expertise, and client interaction.

 System Configuration and Customization: Configure and customize Dynamics 365 applications according to

project specifications. Implement advanced functionalities and custom workflows to enhance business

processes and user experience.

o Demonstrate strong programming skill using Dynamics AX, X++ and its related technologies/tools to

develop customizations in MS Dynamics 365 F&O.

o Delivers high quality X++ code with defined quality standards and guidelines.

o Developing custom reports and dashboards in D365 F&O

 Training and User Support: Develop and conduct comprehensive training sessions for end-users. Provide

ongoing support and troubleshooting, ensuring high levels of customer satisfaction and system adoption.

 Continuous Improvement and Innovation: Stay abreast of the latest updates and features in Dynamics 365

and related technologies. Recommend and implement improvements to existing configurations and

practices to enhance system performance and business outcomes.

Qualifications:

 Full-time bachelor’s degree or higher in Computer Applications/Information Technology/Engineering.

 Candidates with Dynamics 365: Finance and Operations Apps Developer Associate certification will be

preferred.

Skills and Competencies:

The crucial technical and interpersonal skills needed for a technical consultant responsible for Dynamics

365 F&O projects are mentioned below, emphasizing their role in both technical execution and

stakeholder management.

 Expertise in Dynamics 365 F&O: Profound knowledge of Dynamics 365 F&O, including its financial, supply

chain, and operations modules, and familiarity with core development in X++, Visual Studio, and UI

customizations.

 Technical Skills: Proficient in SSRS report development, Power BI, SQL performance tuning, data

management, and integrations using Azure functions, Logic Apps, Power Automate, and PowerApps.

 Integration and Data Management: Skilled in integrating D365 F&O with various systems and applications,

using data migration tools like Data Entities and DMF, and understanding data models and warehousing

concepts.

 Security and Compliance: Ability to configure and manage security settings within D365 F&O to maintain

data integrity and confidentiality, along with an understanding of security roles and permissions.

Experience Level:

The candidate should have a total professional experience of 2-5 years as a technical consultant for D365 F&O

ERP across the current SaaS version and the previous versions of Microsoft Dynamics AX. The candidate should

have at least1 end to end implementations or migration as a technical consultant in Dynamics D365 F&O versions

in the last 3 years, as a technical consultant.

Professional Development:

You should possess a robust willingness to learn and evolve within this dynamic field. The ideal candidate should

be highly motivated to undertake comprehensive online training on the technical aspects of Microsoft D365

Finance & Operations ERP system and supporting technologies, demonstrating a commitment to maintain the

necessary certifications relevant to your role. This role is suited for an individual eager to dive deep into ERP

systems, who sees the value in continuous professional development and is ready to align their skills with the

cutting-edge needs of our industry.

Work Environment and Flexibility:

[Details about the company’s work culture, team dynamics, and flexible working options like remote work or

flexible hours]

Benefits:

[Outline of benefits offered, such as health insurance, retirement plans, wellness programs, etc.]

Commitment to Diversity and Inclusion:

[Statement about the company's dedication to creating a diverse and inclusive workplace]

Application Process:

[Instructions on how to apply, required documents, and submission format]

[Include any deadline for application submissions]

Equal Opportunity Statement:

[A statement affirming the company's commitment to being an equal opportunity employer, ensuring that all

applicants will be considered without regard to race, color, religion, gender, gender identity or expression,

sexual orientation, national origin, genetics, disability, age, or veteran status.]

Legal Disclaimers/Compliance Statements:

[Include any necessary legal or compliance statements relevant to the job or industry]

Job Description :

• Develop new user-facing features using ReactJS.
• Collaborate with product managers and designers to translate design mockups and wireframes into functional components.
• Build reusable components and libraries for future use.
• Optimize components for maximum performance across different devices and browsers.
• Ensure the technical feasibility of UI/UX designs and provide feedback on design feasibility.
• Participate in code reviews to maintain code quality, readability, and consistency.
• Collaborate with back-end developers to integrate front-end and back-end components seamlessly.
• Stay up-to-date with the latest trends and best practices in front-end development and ReactJS.
• Troubleshoot and debug issues that arise during development and in production.
• Actively contribute to improving development processes and workflows.
• Active knowledge of node and npm
• Proficient understanding of ReactJS and its core principles.
• Strong experience in JavaScript, HTML5, and CSS3.
• Familiarity with RESTful APIs and asynchronous programming.
• Knowledge of state management libraries such as Redux.
• Understanding of version control using Git.
• Familiarity with front-end build tools and pipelines, such as Webpack or Babel.
• Knowledge of testing frameworks such as Jest, Enzyme ably AWS

Technical/Core skills

1. Minimum 3 yrs of exp in Informatica Big data Developer(BDM) in Hadoop environment.
2. Have knowledge of informatica Power exchange (PWX).
3. Minimum 3 yrs of exp in big data querying tool like Hive and Impala.
4. Ability to designing/development of complex mappings using informatica Big data Developer.
5. Create and manage Informatica power exchange and CDC real time implementation
6. Strong Unix knowledge skills for writing shell scripts and troubleshoot of existing scripts.
7. Good knowledge of big data platforms and its framework.
8. Good to have an experience in cloudera data platform (CDP)
9. Experience with building stream processing systems using Kafka and spark
10. Excellent SQL knowledge

Soft skills :

1. Ability to work independently 
2. Strong analytical and problem solving skills
3. Attitude of learning new technology
4. Regular interaction with vendors, partners and stakeholders

Role will determine the process and strategy to be used in software design at a project level (Agile, top-down, bottom up, stepwise refinement, use of patterns and pattern languages, iterative and incremental processes etc.) and has a deep Understanding of the software development lifecycle and has knowledge of the overall application development space combined with understanding of the business and domain. Role will Identify risks across the project life-cycle and conceive mitigation strategies, will drive AGILE practices and frameworks within the organization and creating visibility for the same and guide the teams in application of AGILE frameworks, will resolve problems and identify opportunities for improvements within AGILE.  Will design and fine-tune DB solutions and will oversee performance tuning. Role will work with Configuration Management tools to enforce CM practices and processes. Role is required to help define and adhere to the QA standards and will work with a deep understanding of performance bottlenecks, production infrastructure, interfaces and dependencies of the product and Measure program performance against target and publish dashboards to leadership. Role is also responsible for Analyzing scope change requests to make informed decision on resourcing, cost and time estimation and effectively managing all escalations in-line with organization norms.

Director-Software Operations is also responsible for attracting and retaining top talent in the organization. Will use the “People first” approach in the decision making and helps the organization in the people engagement journey. Role is responsible for aligning the organizational objectives to the team objective, derive goals for individuals and ensure a fair, transparent, inclusive workplace culture. Will nurture teams through different situations, be responsible for the individual development plans and performance metrics.

Competencies:

• Anticipates stakeholder’s stated / unstated needs; suggests specific changes in processes to improve the company’s responsiveness and deliver superior stakeholder experience
• Builds and nurtures long-term, mutually profitable stakeholder partnerships. Builds a say in stakeholder decisions by establishing strong credibility and offering a superior end-to-end experience
• Builds and promotes systems / practices for effective capture, dissemination and management of knowledge at a Business Unit level
• Understands competitive global business environment and builds comfort with VUCA conditions, provides clarity to the team to act quickly and with precision on implicit and explicit stakeholder needs
• Focuses on continuous improvement through constant assessment of existing procedures, Selects and cross-fertilizes ideas across teams within the Business Units
• Drives collective accountability through appropriate actions (involving employees in goal-setting and ongoing communication
• Adapts management style to different situations and provides calmness and consistency to the team during stressful situations, serves as an advisor, providing guidance to multiple teams on contribution to key organizational decisions such that employee concerns are addressed.
• Drives synergy and cooperation across different stakeholders, to catalyze critical decision making, to work towards common organizational goal. Continuously owns and exceeds challenging targets; Drives team to consistently exceed past performance
• Encourages people to work outside of their comfort zone and creates the right conditions for them to demonstrate new competencies, Provides regular feedback in a constructive manner
• Develops and uses systems to organize and keep track of performance across the function, identifies areas to refocus team efforts and improve performance and quality while managing
• Shows respect for differences and draws upon different ideas in the business unit to enhance business performance, takes effort to create an open environment for team to voice views and capitalizes by leveraging synergies across teams.

Technical Skills:

• Should have prior experience in design, develop and maintaining .Net based web applications within all phases of the Software Development Life Cycle (SDLC)
• Should have worked on complex, multi-tiered architectural applications
• Strong experience in business understanding, requirement gathering and project scoping.
• Should have Experience of Object Oriented programming practices (SOLID principles, Design pattern)
• Should have prior experience in handling a large team of developers, testers, database developers and architects
• Should have experience in Feasibility Analysis - Technical feasibility (Study of proposed application, performance expected, application function, benefits), Financial feasibility (costs incurred, milestone timelines), Operational feasibility (does the application meet the need or solve the problem, will users be able to adapt to the application)
• Should have experience with the process of choosing from the design patterns and platforms and should be able to convey the merits and demerits of these to the team
• Should be well versed with the security frameworks, assessing vulnerabilities, Secured Code, SSL/Non SSL, Vulnerability tests amongst the areas being proficient at.
• Should have prior experience working with agile teams and alternative programming approaches like either of ADM/Scrum or Xtreme programming, KanBan or Re-factoring
• Experience in creating project charter for the project to clearly list out project objectives, duration, milestones, etc.
• Should have lead a team of Application and database developers and is competent to train/assist them on all their Technical requirements that come up as part of their day to day assignments
• Experience in developing web application with C#, MVC 5, ASP.Net, Web API
• Sound working experience in any one of the JS frameworks including advanced JS frameworks for web comprising of Angular, React, Backbone.
• Hands on HTML/5, CSS, Advance jQuery & JavaScript and advance knowledge of designing HTML pages with JQuery.
• Prior experience of bootstrap for managing highly dynamic & scalable browser-based UI.
• Hands on experience in writing high performance SQL queries, in SQL Server 2014/ 2016 or MYSQL will be preferred.
• Should be proficient at Cloud concepts & guiding principles - Various cloud solution like AWS, AZURE, OPENSHIFT, Pivotal Cloud Foundry, Google etc. and their key features, advantages and disadvantages
• Should be proficient at T-SQL programming and development
• Identify production and non-production application issues and assist team with optimal solution.
• Supporting creation of thought leadership (POVs, research papers) in the field of programming
• Identify opportunities to fine-tune and optimize applications of .Net developed projects, including periodic code review.
• Should have worked with Gantt charts or similar planning tools and should have prior experience in reporting/MIS
• Should Contribute to the development of new techniques and plans within area of expertise.

Educational Qualification and Experience:

• Minimum of 15 years of formal education - Graduate / Post Graduate in Computer Science / Information Technology.
• Professional work experience of 15 to 20 years including 5 to 7 years in a leadership role.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.

• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax.
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle, Android Studio.
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

Job Description:

We are looking for a Ruby on Rails developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Job Responsibilities:

• Design, build, and maintain efficient, reusable, and reliable Ruby code.
• Integration of data storage solutions.
• Integration of user-facing elements developed by front-end developers with server side logic.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Help maintain code quality, organization and automatization.

Job Requirements:

• Knowledge of Ruby on Rails, Ruby, SQL, JavaScript and Git.
• Experience with Shopify, ReactJs, JQuery CSS, HTML would be plus.
• Strong grasp of TDD and BDD.
• Experience with Heroku or AWS or DigitalOcean.
• A knack for writing clean, readable Ruby code.