Chief Of Staff

Android Developer at Viha Technosoft

Do you want to work on a mobile app that serves the most trending videos on the internet to millions of users? Do you want to work and participate in building and scaling this mobile application that will enable users to engage on comment threads, submit content and build their profiles? Come and join us.

We are looking for an individual:

•  Problem solver with the ability to think critically and in real world measures
•  A person with a product mindset and ability to think beyond the product
• specs considering the larger implications, both technical and user facing
•  A person who takes ownership of the code's quality and performance (very important).
•  Proactive learner and Explorer

Must have:

•  React Native / Flutter / Kotlin mobile app development experience
•  Strong CS fundamentals OOPS concepts, algorithms, data structures
•  Strong architectural and structuring skills. We take code performance very seriously.
•  Deep knowledge of basic React Native components
•  Ability to write well documented, clean JavaScript code
•  Ensure the performance, quality, and responsiveness of applications on Android and iOS devices
•  Should be able to use test cases to ensure product quality.
•  Working with third party dependencies and debugging dependency conflicts. Knows how to audit a library before using it in the production application.
•  In Depth knowledge of build tools like XCode, Android Studio
•  Knowledge of React Native Lifecycle and publishing cycles on Google and Apple app store.
•  Strong understanding of Git and ES6

Good to have

•  Redux
•  Working knowledge of Swift, Java is a plus.
•  Exposure to Android and Swift Development

Job location : Indore

Salary: As per market standards

Experience : 5-10years

Notice period - Immediate joiner

Key Skill :

- JavaScript with Dom Manipulation

- Good understanding on AJAX concepts

- Know jQuery implementation with its libraries

- Front-End Framework - Bootstrap knowledge

- In-Depth knowledge of PHP and its framework CodeIgniter

- In-Depth knowledge of Relational Database - MySQL

- Integration of Third Party Code Snippets.

- Knowledge of deployment the project on the production server

- Restful API Design and Development with CRUD Functionality

- Git/Github Knowledge

- Must be open to learn new technologies and frameworks as per the project's requirements

- Must have ability to work under pressure while performing priority tasks

- Must have critical and analytical skills

- Must be a quick and self-learner

Add on Benefits :

- Knowledge of Jira, Git and Digital Ocean are the key benefits.

What you need to have:

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge