Tech Lead

Key Responsibilities

• Assist in onboarding new customers and guiding them through product usage
• Act as the first point of contact for customer queries via email, chat, or calls
• Understand customer needs and ensure timely resolution of issues
• Collaborate with Sales, Product, and Technical teams to enhance customer experience
• Maintain customer records, feedback, and interaction reports
• Follow up with customers to ensure satisfaction and long-term engagement

Required Skills & Qualifications

• Fresher or recent graduate (any educational background)
• Strong English communication skills (written and verbal)
• Basic understanding of software products or willingness to learn
• Good interpersonal and problem-solving skills
• Customer-first attitude with a positive mindset
• Comfortable working remotely and managing tasks independently

What You’ll Gain

• Hands-on experience in Customer Success within a software company
• Exposure to real clients and live projects
• Mentorship from experienced professionals
• Opportunity to transition into a full-time role based on performance
• Practical knowledge of customer management, sales processes, and SaaS workflows

Work Details

• Role: Customer Success Intern
• Work Mode: Remote
• Experience: Fresher
• Duration: Internship (with potential full-time opportunity)

Position Title: Sales Specialists/Executives

• Location: PAN India (*Tier 1, Tier 2, Tier3)
• Salary Range: 4 LPA to 5.5 LPA (includes performance bonus of 1 lac)+ Incentives+ Perks+ TA+ DA
• Education: Bachelor's degree in any stream or Master's degree/MBA
• Experience: Min 2- 3 years in Sales with a background from industries such as (IT, Telecom, Broadband, Mobility, SIM card sales/distribution, Credit Card sales/promo on, B2B (Business-to-Business), B2C (Business-to-Customer), FMCG or any field sales experience candidates.

Key Skills:

1. Self-driven, dynamic, and confident individual with a result-oriented approach.

2. Top achiever or best performer in previous organization.

3. Customer-focused attitude with strong follow-up skills.

4. Ability to work independently and as part of a team.

5. Proficiency in MS Office and preferably CRM software.

• Assist in the formulation of strategies
• Plan and monitor the ongoing company and client’s presence on social media (Twitter, Facebook etc.)
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Provide creative ideas for content marketing and update the website.
• Collaborate with designers to improve user experience.
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date.

• Programming Language: Java, J2EE
• Framework: Spring MVC, Spring Security, Hibernate, JMS
• Strong knowledge in any one Relational Databases (Mysql / Oracle/ SQL Server).
• Operating System: Windows & Linux.
• Configuration Management: GIT
• Tools & Utilities: STS / Eclipse / IntelliJ / NetBeans.Web/Application Server: Jboss.
• Excellent hands-on experience and knowledge of SQL.
• Strong experience in Web services (SOAP and RESTFUL).
•  Should have expertise in Design Patterns, Transactions, Multi-threading concepts.
• Experience using Maven.
•  Knowledge of data structure

• Deliver entire application life cycle - concept, design, build and test complex web applications.
•  Gather requirements around functionality and translate those requirements into elegant functional and technical solutions.
•  Collaborate with cross-functional teams to define, design, and ship new features.
• Unit-test code for robustness, including corner cases, usability, and general reliability.
•  Perform bug fixing and ensure acceptable application performance.
• Continuously upgrade knowledge on technology changes, evaluate impact to application, and implement changes to ensure minimal latency in application availability to users.
•  Work closely with project/product managers while effectively working across multiple projects and delivering to deadlines.
• Mentor the team members on the nuances of technology and implement best practices within the team.

• Good interpersonal skills: ability to communicate complex concepts. requiring a GCSE in English or equivalent
• Liaise with team members to identify and implement new features and technologies that will provide significant product enhancements and cutting-edge features.
• Must be self-motivated, enthusiastic, hardworking, and possess a willingness to learn.
• Confidence, enthusiasm, and the energy to make a significant contribution to an organization.
• Must be self-reliant and able to work independently or as part of a development team.
• Possess excellent innovative problem-solving skills.
• Evidence of organizational and analytical skills with an ability to research/investigate issues, analyze and consider wider implications, and then compile reports and/or present recommendations

Technical Knowledge

• Executing full lifecycle software development
• Programming well-designed, testable, efficient code
• 4+ years of work experience with React and function components.
• Advanced understanding of; React, Redux, JavaScript, ES6+, Jest.
• Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis. Good experience with HTML5, CSS3, responsive design, material UI
• Expert in Browser Compatibility, Responsive Web Design, Accessibility
• Basic understanding of Node.js, Express
• Experience using common design patterns. High standards for code quality, maintainability, and performance
• High understanding of web development UI/UX design principles and best practices
• Working knowledge of RESTful API Paradigms
• Feel comfortable with: Jira and Git (Bitbucket)
• A natural curiosity for new scripting languages, frameworks, and technologies
• Knowledgeable with Agile – Scrum way of working
• Solid working experience with TDD
• Azure experience
• Knowledge of web security principles, Data Protection Act and GDPR.
• Knowledge of working in an ISO27001 and Cyber Essentials compliant environment.

Creates, modifies, and maintains software applications individually or as part of a team.  Provides technical leadership on a team, including training and mentoring of other team members.  Provides technology and architecture direction for the team, department, and organization.

• Develops software applications and supporting infrastructure using established coding standards and methodologies
• Sets example for software quality through multiple levels of automated tests, including but not limited to unit, API, End to End, and load.
• Self-starter and self-organized - able to work without supervision
• Develops tooling, test harnesses and innovative solutions to understand and monitor the quality of the product 
• Develops infrastructure as code to reliably deploy applications on demand or through automation
• Understands cloud managed services and builds scalable and secure applications using them
• Creates proof of concepts for new ideas that answer key questions of feasibility, desirability, and viability
• Work with other technical leaders to establish coding standards, development best practices and technology direction
• Performs thorough code reviews that promote better understanding throughout the team
• Work with architects, designers, business analysts and others to design and implement high quality software solutions
• Builds intuitive user interfaces with the end user persona in mind using front end frameworks and styling
• Assist product owners in backlog grooming, story breakdown and story estimation
• Collaborate and communicate effectively with team members and other stakeholders throughout the organization
• Document software changes for use by other engineers, quality assurance and documentation specialists
• Master the technologies, languages, and practices used by the team and project assigned
• Train others in the technologies, languages, and practices used by the team
• Trouble shoot, instrument and debug existing software resolving root causes of defective behavior
• Guide the team in setting up the infrastructure in the cloud.
• Setup the security protocols for the cloud infrastructure
• Works with the team in setting up the data hub in the cloud
• Create dashboards for the visibility of the various interactions between the cloud services
• Other duties as assigned

• BA/BS in Computer Science, a related field or equivalent work experience

• Mastered advanced programming concepts, including object oriented programming
• Mastered technologies and tools utilized by team and project assigned
• Able to train others on general programming concepts and specific technologies
• Minimum 8 years’ experience developing software applications

• Must be expert in advanced programming skills and database technology
• Must be expert in at least one technology and/or language and proficient in multiple technologies and languages:
• (Specific languages needed will vary based on development department or project)
• .Net Core, C#, Java, SQL, JavaScript, Typescript, Python
• Additional desired skills:
  • Single-Page Applications, Angular (v9), Ivy, RXJS, NGRX, HTML5, CSS/SASS, Web Components, Atomic Design
  • Test First approach, Test Driven Development (TDD), Automated testing (Protractor, Jasmine), Newman Postman, artillery.io
  • Microservices, Terraform, Jenkins, Jupyter Notebook, Docker, NPM, Yarn, Nuget, NodeJS, Git/Gerrit, LaunchDarkly
  • Amazon Web Services (AWS), Lambda, S3, Cognito, Step Functions, SQS, IAM, Cloudwatch, Elasticache
  • Database Design, Optimization, Replication, Partitioning/Sharding, NoSQL, PostgreSQL, MongoDB, DynamoDB, Elastic Search, PySpark, Kafka
  • Agile, Scrum, Kanban, DevSecOps
• Strong problem-solving skills
• Outstanding communications and interpersonal skills
• Strong organizational skills and ability to multi-task
• Ability to track software issues to successful resolution
• Ability to work in a collaborative fast paced environment
• Setting up complex AWS data storage hub
• Well versed in setting up infrastructure security in the interactions between the planned components
• Experienced in setting up dashboards for analyzing the various operations in the AWS infra setup.
• Ability to learn new development language quickly and apply that knowledge effectively

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.