QA Lead

L2 Support Engineers are responsible for:

1. Production Issue Debugging

○ Analyzing logs and monitoring application behavior to identify root

causes of production issues.

○ Providing temporary resolutions using database-level fixes or

configuration changes.

2. Handling Escalations from L1 Support

○ Addressing tickets and issues escalated from L1 by providing immediate

workarounds.

○ Ensuring minimal downtime and impact on business operations.

3. Forwarding Issues to L3/Development Team

○ When a permanent code-level fix is required, the issue is escalated to the

L3 (Development) team.

○ Prior to escalation, L2 should provide a detailed analysis and temporary

resolution (e.g., database fix) to minimize user impact.

4. Root Cause Analysis and Documentation

○ Conducting detailed root cause analysis (RCA) for major incidents.

○ Updating the Confluence Playbook with clear, actionable steps for L1

teams to facilitate future self-resolution.

Requirement

• Developer Background: The ideal candidate should come from a developer background with knowledge of Java and other programming languages.
• Database Management: They must have hands-on experience with database management.
• Experience Level: We are looking for a minimum of 3 years of experience.
• On-Call Experience: They must have proven on-call experience, demonstrating strong problem-solving skills, excellent communication, and the ability to manage stress effectively. We also value collaboration, proactivity, and a curious mindset.

Job description



Company Description

Silicon Signals is a global R&D and Product Engineering service provider, delivering comprehensive Embedded Design and Product Engineering Services. We transform concepts into market-ready products, with expertise across sectors like Multimedia, Automotive, Healthcare, IoT, and more. Trusted by partners such as Toradex, QNX, and Lantronix, our experienced professionals support a broad range of platforms, including Qualcomm, NXP, Nvidia, Texas Instruments, and more. We are active contributors to the open-source ecosystem, specializing in Linux Kernel, Android BSP, RTOS, and various device drivers.

Role Description

This is a full-time, on-site role for an Inside Sales fresher at our Ahmedabad office. The Inside Sales fresher will be responsible for generating sales leads, managing customer relationships, and supporting the sales team with data analysis and reporting. Daily tasks include reaching out to potential clients, identifying new sales opportunities, and assisting in the coordination of sales presentations and meetings.

Qualifications

• Strong verbal and written communication skills
• Basic knowledge of sales principles and customer service practices
• Ability to analyze and interpret sales data
• Time management and organizational skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Suite
• Relevant experience or an aptitude for learning sales software tools is a plus
• A Bachelor's degree in Business Administration, Marketing, or a related field

Industry

• Information Technology & Services

Employment Type

• Full-time

maxgen technologies pvt ltd is an it company based in ahmedabad .we are offering internship in python ,django and machine learning program.

what we offer

friendly work culture.

smooth shift timing.

live project in internship.

long time or short time internship.

hybrid mode internship.

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address 303 shopper s plaza 4, opp. bsnl bhavan, cg road, ahmedabad, gujarat

• The selected candidate will act as primary interface to the customer for technical support on our   products and services to achieve our goal of converting design wins to
• Provides First level tech support at system level to RnD teams across all
• Actively and consistently seeks new customers within associated focus markets.
• Visits customers and potential customers to develop relationships, follow up on leads, set grower trials, close sales opportunities, and provide technical information.
• Meets established sales budget and targets (revenue, profit, expense) goals.
• Delivers sales presentations and closes sales in a professional manner.
• Manages major accounts; establishes long-term, ongoing relationships with multiple people in a customer’s organization.
• Provides feedback to internal teams as well as with sales peers regarding competition, pricing, and marketing opportunities.
• Promptly resolves technical queries for
• Develop deep customer relationships and drive exemplary customer
• Coordinate with multi geographical teams for technical support to customer’s design
• Travel across clients (within India) to support
• Build credibility at all levels at client’s R&D
• Diligently communicates with industry leaders and enhances Tinymesh’s image.
• Takes a leadership role in the establishment of field-based grower specific product trials.

What you need to have:

We’re looking for a Ruby on Rails Software Engineer/Shopify App Developer who has experience working with the Shopify platform and is able to work on a Shopify app.

Your Daily Challenges

When we welcome you aboard we’ll introduce you to your Team, which consists of a front-end developer, a Shopify App Marketer who grew 2 apps to million dollar annual revenue, and a product manager.

These are the people you’ll work closely with on Product development day-to-day. Once you get settled in and learn more about the team, your day to day activities will look something like this:

1. Own the end-to-end development cycle for the Shopify app you’ll be working on.
2. Coordinate with fellow developers to get things done on time. 
3. Implement high quality code in an agile, test driven development environment
4. Review exception reports to identify and fix bugs
5. Development of new apps and features
6. Maintenance of existing features
7. Collaboration with cross-functional teams
8. Contributions of ideas to improve the product

Your Experience

1. 3-5 years of experience with Ruby on Rails
2. Experience with Shopify app development
3. Familiar with Sidekiq, PostgreSQL
4. Good understanding of HTML and CSS (positioning and styling)
5. Excellent communication skills
6. Takes pride in writing clean, organized, efficient code
7. An eye for detail
8. Experience with vanilla JavaScript and React a plus
9. Experience working in an entrepreneurial/startup environment

Your Compensation

1. The compensation range for this role is INR 14-18 LPA (~25K USD) + up to 5% equity.
2. The compensation varies with experience and qualifications. 
3. This is a full-time remote/work from home position.

Thanks for the time you took to read about this opportunity.