Lead - Product Engineering

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

About Us :
Merito is a curated talent platform that helps growth companies to identify and hire quality talent faster. Setup by team of IIM Ahmedabad and HEC Paris alumni Merito with its unique approaches changing the way hiring is done.

What are looking for?
- You are keen on understanding customer's hiring trends and companies current hiring
- You're excited about identifying and reaching our to the prospects
- You're proficient in Microsoft Office applications and tool like CRM, Hubspot to curate the prospect data and be on the top of it
- You're good at communicating with prospective clients on email and phone to maintain a healthy relationship
- You should always be in hunting mode and leveraging different data sources to identify prospects
- Your interpersonal skills and knowledge in Customer Relationship Management (CRM) Software, get us to the top
- You're always ready for the future and always focuses on trying new approaches

Requirements :
- To create new client opportunities, its in your hands to research, identify and reach out to prospects
- You would be dealing with potential clients directly at all times to understand and managing their expectations
- You'd would understand client needs and suggest appropriate services to them
- The power lies within you to develop new relationships with potential clients, while maintaining existing client relationships
- You would be developing proposals for projects and also work on sales pitches and close deals with potential clients
- You're the key person who keeps a close look on the market and has an excellent understanding of the emerging market challenges.

Benefits :
- Fixed + variable pay
- Flexi work hours

Numadic is hiring a Fullstack Developer

We are Numads

Drawn to the unknown, we are new age nomads who seek to bring near what is far. We work as full stack humans, able to operate independently while enjoying the journey together. We see past the sandlines of clan and craft and value the unique and special talents of each. We think, we design, we code, we write, we share, we care and we ride together. We aim to live by our values of Humility, Collaboration and Transformation.

We undisrupt vehicle payments

To impact a highly fragmented v-commerce space, we aim to bring order to simplify & aggregate. We are a full stack v-commerce platform. We build the Network side of the products to achieve dense on-ground digital coverage by working with & aggregating different types of partners. Further help set the standards for scaling sustainably for the future. We also build the User side of the products to make road travel experience for our vehicle owners and drivers contactless and fully autonomous. 

About the role:

1. Meet both technical and consumer needs.
2. Design client-side and server-side architecture that can scale to thousands of end users.
3. Ensure cross-platform optimisation and responsiveness of applications.
4. Write and review technical documentation.
5. Diagnose and fix bugs and performance bottlenecks.
6. Maintain code and write automated tests to ensure the product is of the highest quality.
7. Create security and data protection processes.
8. Design and develop efficient APIs.
9. Ability to quickly adapt and migrate code to most current technologies.

Why is the opportunity exciting

We are a startup and provide an opportunity to be a part of a fast growing company. With full ownership, you will have the direct ability to make a difference and lead teams. You will work and learn from among a diverse group of Numads. You will solve first-to-market problems to be taken globally. We are based out of Goa and we offer a great opportunity to work from one of the most beautiful parts of India.

Role requirements:

1. 2+ years of proven experience working as a Fullstack Developer
2. Proficiency with multiple front-end languages and frameworks (e.g. HTML, CSS, JavaScript, React, React Native)
3. Knowledge of back-end languages (Node JS)
4. Knowledge of AWS, Firebase, GIT and CI/CD tools.
5. Hands-on experience with databases (e.g. Postgres, MongoDB).
6. Bias for action - ability to move quickly while taking time out to review the details.
7. Clear communicator - Ability to synthesise and clearly articulate complex information, highlighting key takeaways and actionable insights.
8. Team player - Working mostly autonomously, yet being a team player keeping your crews looped-in.
9. Education - Degree in Computer Science or relevant field or relevant experience.
10. Mindset - Ability to take responsibility for your life and that of your people and projects.
11. Mindfulness - Ability to maintain practices that keep you grounded.

Join Numadic

From the founders to our investors and advisors, what we share is a common respect for the value of human life and of meaningful relationships. We are full-stack humans, who work with full-stack humans and seek to do business with full-stack humans. We have turned down projects, when we found misalignment of values at the other end of the table. We do not believe that the customer is always right. We believe that all humans are equal and that the direction of the flow of money should not define the way people are treated. This is life at Numadic.

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business.  The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.

ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

Must have-

• Knowledge of Docker
• Knowledge of Terraforms
• Knowledge of AWS

Good to have -

• Kubernetes
• Scripting language: PHP/Go Lang and Python
• Webserver knowledge
• Logging and monitoring experience
• Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc. 
• Build and maintain highly available production systems.
• Must know how to choose the best tools and technologies which best fits the business needs. 
• Develop software to integrate with internal back-end systems.
• Investigate and resolve technical issues.
• Problem-solving attitude.
• Ability to automate test and deploy the code and monitor. 
• Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectation.
• Lead and guide the team in identifying and implementing new technologies.

Skills that will help you build a success story with us

• An ability to quickly understand and solve new problems
• Strong interpersonal skills
• Excellent data interpretation
• Context-switching
• Intrinsically motivated
• A tactical and strategic track record for delivering research-driven results

Quick Glances:

• https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
• https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
• https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page  

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

• 1 to 3 years  experience in copy writing,
• excellent communication
• Portfolio is mandatory
• linked in mandatory

Roles & Responsibilities:-

Coding and Development. The desired candidate will be responsible for developing next-generation web applications & software products
Analyzing requirements, problems and solving them with the best solution.
Producing high-quality code without much supervision and on-time delivery.
A high degree of passion for developing the ability to rapidly learn and apply new technologies to meet business goals is crucial.
Proficiency in design patterns.
Extensive experience with writing code accessing and manipulating the databases.
Must have worked on Web Services, E-commerce, CRM, e-learning products, etc 
Interacting & working with the design team to match code with design layout.
Working in a cross-functional team, collaborating with peers during the entire SDLC.

We are looking for BE/BTech graduates (2018/2019 pass out) who want to build their career as Data Engineer covering technologies like Hadoop, NoSQL, RDBMS, Spark, Kafka, Hive, ETL, MDM & Data Quality. You should be willing to learn, explore, experiment, develop POCs/Solutions using these technologies with guidance and support from highly experienced Industry Leaders. You should be passionate about your work and willing to go extra mile to achieve results.

We are looking for candidates who believe in commitment and in building strong relationships. We need people who are passionate about solving problems through software and are flexible.

Required Experience, Skills and Qualifications

Passionate to learn and explore new technologies

Any RDBMS experience (SQL Server/Oracle/MySQL)

Any ETL tool experience (Informatica/Talend/Kettle/SSIS)

Understanding of Big Data technologies

Good Communication Skills

Excellent Mathematical / Logical / Reasoning Skills