Lead - Product Engineering

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

Founded in 2018 and headquartered in The Netherlands, GT Ecom BV is on a mission to build the most efficient global direct-to-consumer infrastructure and become the world’s largest e-commerce company—powered by a collective of successful, scalable brands. By 2026, we’re aiming to achieve $500 million in revenue and operate over 50 thriving online stores worldwide.

With a team of 160+ top-tier remote e-commerce professionals across the globe, we blend local brand experiences with cross-border logistics, ensuring every customer feels connected—no matter where they are.

At our core, we value hard work, freedom with responsibility, constant improvement, and a mindset of positivity. We believe in building a high-performance, remote-first culture where honesty, excellence, and creativity drive everything we do—because the future of work is global, and we’re building it together.

The Upsides of Working with Us

💪 Hard Work That Matters

We’re surrounded by people who care deeply and give their best. We don’t settle for average—we show up, push boundaries, and aim high. That shared drive creates momentum and meaning in everything we do.

🔓 Freedom with Responsibility

You have the flexibility to work in a hybrid setup—balancing time in the office with remote work. Freedom only thrives when it’s paired with ownership. We trust you to manage your time, meet your commitments, and take responsibility for your impact.

📚 Constant Improvement

Growth is part of our DNA. We believe in learning, evolving, and getting 1% better every day. Whether it’s a new skill, a fresh mindset, or sharper execution—stagnation isn’t in our vocabulary.

🌞 Positivity by Default

We approach people, problems, and communication with a positive mindset. That means giving the benefit of the doubt, staying constructive, and keeping energy high—even when challenges arise.

🗣️ Honesty & Transparency

We believe the fastest way to move forward is through clear, honest communication. No politics. No guessing games. Just straight talk that builds trust and strengthens our team.

🏆 Excellence Is the Baseline

We hold ourselves and each other to a high standard—not out of pressure, but out of pride. We care too much about what we’re building to accept "good enough." Excellence is the expectation.

🎯 Creativity Welcome Here

We encourage bold ideas, fast testing, and open collaboration. Failure doesn’t scare us—comfort does. That’s why creativity is valued as a core ingredient in everything from product to process.

We’re on the lookout for a Mid-level Full Stack Developer to drive IT improvements within the company!

The Challenge

We are looking to open a small office in Bangalore and we’re building a lean, high-impact IT team. We are looking for two Mid-level Full Stack Developers with strong startup or scaleup backgrounds. If you thrive in fast-moving environments, love shipping features in days (not weeks), and know how to leverage AI to accelerate your workflow, this role is for you.

Why We Need You

We’re scaling fast and building a new tech team in Bangalore, and you’ll be among the first developers to join. This means you won’t just be coding; you’ll help shape the culture, processes, and standards of our IT team from the ground up. Your work will directly drive our growth, and this is all about fast execution, problem-solving, and delivering value quickly.

Your Team When You Join Us

You’ll work closely with our Executives, Managers, and fellow Developers to build, improve, and scale our e-commerce platforms. Collaboration is key—you’ll align with cross-functional teams to turn business needs into seamless technical solutions.

Day in the life of a Mid-Level Full Stack Developer at GT Ecom

You'll..

• Build and ship new features fast; from idea to production in days.
• Work across the full stack (frontend + backend) to support scalable e-commerce systems.
• Leverage AI-driven workflows to optimize coding speed and accuracy.
• Collaborate with other developers and stakeholders
• Ensure quality, maintainability, and performance in everything you build.

We would love to hear from you if…

• Startup/scaleup experience: Worked at a company that raised at least a Series A or B (≥ USD 5M).
• Proven track record of execution speed: you’ve shipped features in days, not dragged them for weeks.
• Comfort working in high-pressure, fast-paced environments.
• Proficiency with modern full stack frameworks (React, Node.js, etc.).
• Regular use of AI tools in your development process.
• Preferred Background: Developers with startup or scale-up experience who thrive in fast-paced environments, shipping features in days (not weeks), and who enjoy working in high-ownership, high-impact teams.

Couple of the notes about the role

• You will have the freedom to work abroad with flexible schedules.
• This is a hybrid role. Once our Bangalore office is set up, you’ll be expected to work 2-3 days per week from the office.

If you are excited about the opportunity and feel like you are a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision.

Note: Your portfolio (GitHub/GitLab/Bitbucket links) OR any portfolio/demo links (CodePen, personal website, live projects, apps) is a strong requirement for the role. Your application will be tagged as rejected if you cannot provide your portfolio. Please avoid reusing your resume or putting your LinkedIn profile in the portfolio link.

If you are excited about the opportunity and believe you are a good fit, we encourage you to apply today and speak with one of our recruiters. We look forward to seeing how your skills and experiences align with our vision.

SUMMARY OF THE POSITION: 

Product Development Engineer is responsible for front end development of modules of enliven CEM. 

The engineer is responsible for end to end delivery of specific components in the module and integrate them with existing modules 

ROLES AND RESPONSIBILITIES: 

• Working with technical architects, able to convert the architecture into design and code in Java (Spring Boot), AngularJS, and NodeJS. 

• Able to generate LLD documents. 

• Ability to write Quality code with minimum defects. 

• Unit Test and following the coding standards. 

PREFERRED QUALIFICATION AND SKILLS: 

• 5+ years strong programming and logical skills in Java (Spring Boot), AngularJS, Object Oriented Java script, NodeJS and HTML5 

• Hands on Experience on Java (Spring Boot), and MySQL is mandatory. Must have completed at least 2 full projects using Spring boot and AngularJS.

• Excellent knowledge and experience in Spring JPA, RESTful web services implementation.

• NodeJS experience is value add 

• Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• Must be able to mentor and guide junior technical resources. 

• One who is proactive and comes forward with technology related initiatives. Motivated selfstarter. 

• Good Communication skills. English - Oral and Written.

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMDF0120PS

1. Primary skill:

• C#, JavaScript, CSS, JQuery /Angular 2 +(Angular version 2 or higher), Typescript
• Microsoft .Net (ASP.NET & ASP .NET CORE)
• MVC and WebAPI
• MS SQL

1. Secondary skill:

Strong background in Microsoft Technologies and SDLC concepts. Should have experience in below technologies

MS SQL Server management Studio (SSMS) to develop database objects such as Stored Procedures, Functions, views, triggers, constraints etc. and look for performance tuning and Exception handling for these components

 (Good to have)

Good to have: Understanding of MS Excel VBA /MS-access/ macro codes

4.Years of Experience: 5-8 Years

1. Location:(Remote)
2. Position-1
3. Budget- Max 25 LPA
4. NP- Immediate

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Must have Skills: Node JS, Microservices architecture (MSA) (Capable),Javascript/Typescript, AWS S3/ LAMBDA/ EC2/DYNAMODB
• Cloud developer with a minimum of 6 years of experience Technical skills in most of the following areas
• Expert in developing REST Services and APIS using JavaScript, TypeScript NodeJS is a must 
• Implementing Serverless Software development using Amazon Lambda written in NodeJS is desirable.
• Services including AWS IoT, S3, RDS, IAM, Cognito, SNS, VPC, EBS, AWS Route 53, and Cloud Watch is a must
• Proficient in database concepts including schema design, querying, performance tuning, and debugging (Both SQL and No-SQL databases)
• Strong experience in designing and developing enterprise cloud-based IoT solutions using AWS
• Develop Web, APIs, IoT & Cloud based solutions is a must
• Ability to write automated unit test cases using mocking frameworks (Jasmine, Mocha, chai, Jest, etc.)
• Experience in modern data architectures (e.g. Micro Service, event-driven architectures, stream processing, and integrating real-time analytics into customer applications is desirable
• Have a good eye for NFRs (Scalability, extensibility, reliability, etc.) while evaluating design. should be able to Converts Solution Requirements into logical systems & subsystems
• Innovates and creates new ideas and have the ability to develop quick proof of concepts and validate with the customer.

RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• Identify, contact and engage prospective clients.
• Online ad sales.
• Make daily sales calls/presentations and bring revenue for the company. 
• Convert leads coming from the website.
• Create and implement strategies to seek out potential partners to promote our solutions.

• Dusting & Cleaning duties
• Handling Printing & Stationery department
• Managing filing system.
• Recording information as needed.
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.
• Banking deposits
• Coordinating events as necessary.

• Maintaining supply inventory.
• Maintaining office equipment as needed.
• Manage house keeping department
• Hospitality ( Serving refreshments )
• pick up & drop of Courier
• Stocking & inventory management