AI Platform Architecture

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

Company Name – TeamLease Edtech

Website- https://www.teamleaseedtech.com/

About Company-TeamLease Edtech is India’s leading Online Learning Solutions company. We enable universities launch and manage their online programs, partner with institutes to improve employability of their students through our skilling programs, empower corporates to build talent supply chain and improve employee productivity. Worx, our Degree-apprenticeship program, helps universities provide experiential learning to its students through a fine blend of online, onsite, on-campus and on-the-job training, ensuring they become employable. Our social-impact training projects (vocational and apprenticeship led), that are executed in partnership with several organisations, through their CSR wing, have helped thousands of aspiring youths become employable and make their careers.

Job description

Position/Role-.Net Developer

Number of positions-2

Experience- In a similar position, 1-6 years of experience

Location-Mumbai

CTC range for this position-4 to 6 L PA

Education-B.E Computer, B.E. IT,MCA, BSc IT

Role and Responsibilities:

• Development of Modules/ Features
• Understanding of Business Process Requirement
• Testing of Self Developed Code
• Team handling

Functional/Technical skills:       

• ASP.net, MVC.net. .net Core, C#, MYSQL, JavaScript, JSON/XML, RESTful and SOAP-based
• web services, CSS, jQuery

Behavioral skills: Communication skills

• Good communication skill

We are seeking talented and motivated Telesales Representatives to join our dynamic sales team. In this role, you will be responsible for proactively reaching out to potential customers, promoting our products and services, and converting leads into successful sales.

Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?

●Being a mentor and guide, who potential learners can look up to for career advice.

● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.

●Carrying weekly enrolment/revenue and collection targets.

●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.

● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.

● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?

● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.

●Rockstar sales performers with proven track records.

● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.

● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.

● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.

●Passion for always delivering the highest levels of customer service.

●Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?

●Minimum of 100+ Dials every day with 40+ Connects.

●2 hours of talk time on an average per day & 1 Video Session

●2 enrolled students per week.

●Weekly revenue targets to be met consistently. 

Role: AUTOSAR Developer

Location: Hyderabad

Fulltime

Must Have

Proficient in development of Base Software in AUTOSAR.

Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)

Experience of working in any of the commercial AUTOSAR

Good To Have

Experience of working in Vector AUTOSAR Stack and related tool chain.

Experience of working in RTE and APSW layers.

Working Knowledge in IS026262.

Experience in latest uc platforms (Infineon/Renesas/TI/NXP)

Job R&R

Mentor/Lead a team of around 2-3engineers.

Work in SW development of ADAS Products.

We want a MEAN stack developer who is definitely not mean but is enthusiastic, quick at grasping, and has experience in handling multiple projects and codebases.

You should be energetic, authoritative, focused, and experimental at work.

We are looking for experienced backend engineers only.

Apply only if you have 8 YES out of the following 10 qualifying criteria :

-Strong grip over HTML, CSS, and Angular 9+

-Good with CSS styling and theming

-Expert at API development using NodeJS

-Experienced with MongoDB DB

-Self-starter with good communication skills

-At least 2+ years of experience

-Must be willing to work from Bangalore (HSR)

-Have than 2 years of experience with multiple frontend projects in MEAN Stack?

-HAVE worked in a B2C Startup for at least a year?

-CAN join in within 30-45 days?

Responsible for test case specification, automation and data generation for the various products.

- Develop test automation framework components and test cases using best object oriented programming practices

- Design and implement functional, performance, scalability, stability, and stress tests- Analyze results, identify functional and performance issues and write clear and detailed bug reports

- Work in an agile, rapid development and prototyping environment where effective communication is paramount

Desired Skills and Experience :

- 2-5 years of experience in writing test automation cases

- Knowledge of manual as well as automation testing

- Experience in front-end web application test automation (e.g. Selenium Web-driver)

- Experience in industry best practices in SW development processes: Unit testing, OO design, code reviews etc.

- Experience with either functional or performance testing and analysis

- Experience testing complex REST APIs

- Strong programming and SW design skills in Scala, Java, C# or other OO language
- Ability to effectively articulate technical challenges and solutions

- Excellent communication, collaboration, reporting, analytical and problem solving skills

We work in a project based environment, so each project (research assignment) would not last for more than 3-4 weeks. Research assignments would primarily focus on B2B respondents/ prospects and the candidate will be required to call-up these respondents/prospects and convince them to participate in our research surveys further take them through the questionnaire and capture responses over the phone.

- Primarily will be involved in generating Leads over the phone with national and international respondents.

- Perform secondary research, and generate leads using various tools, directories and websites.

Required Skills:

• Expert in Python and Django framework
• Expert in developing backend applications with RESTful APIs Using Django Rest Framework
• Good understanding of front-end technologies, such as JavaScript, ReactJS , HTML5, and CSS3
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of GitHub
• Strong programming basics, with a clear understanding of Object-Oriented and Functional programming.
• Good communication skills and ability to work with global teams to define and deliver on projects.