TECHNICAL PROJECT MANAGER

Key Responsibilities

ERP Transformation Leadership

* Lead enterprise-wide ERP transformation initiatives across multiple business functions.

* Drive ERP strategy, process standardization, and digital transformation programs.

* Act as the single point of ownership for ERP implementation and business process redesign.

Business Process Analysis & Design

* Conduct stakeholder workshops to understand business requirements, challenges, and pain points.

* Analyze current-state (AS-IS) processes and design future-state (TO-BE) workflows.

* Personally create and maintain BRDs, FRSs, process flows, swimlane diagrams, and user stories.

Solution Design & Implementation

* Lead fit-gap analysis and solution design discussions.

* Define master data structures, security roles, maker-checker controls, and reporting requirements.

* Work closely with implementation partners to configure ERP solutions aligned with business requirements.

* Oversee data migration, UAT, training, and change management activities.

Governance & Stakeholder Management

* Manage project scope, timelines, risks, dependencies, and budgets.

* Partner with Finance, Operations, Technology, and Leadership teams to ensure business alignment.

* Provide regular project status updates and executive-level reporting.

* Build consensus across cross-functional stakeholders and drive timely decision-making.

🔹 Required Experience

* 10–15 years of experience in ERP, business process transformation, or enterprise transformation.

* Minimum 2 successful end-to-end ERP implementation projects.

* Proven hands-on experience creating BRDs, FRSs, process maps, workflows, and business specifications.

* Strong understanding of key enterprise business processes, including: 

* Procure-to-Pay (P2P)

* Order-to-Cash (O2C)

* Record-to-Report (R2R)

* CAPEX-to-Fixed Asset

* Revenue Recognition

* Inventory & Supply Chain Management

Ability to translate complex business requirements into scalable and practical ERP solutions.

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) - Candidates from B2B SaaS Product companies will be prioritised. Candidates from Big 4 firms — Deloitte, KPMG, PwC, and EY — will also be considered.

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

Roles & Responsibilities

Key Responsibilities

• Lead end-to-end implementation and delivery of software/technology products for enterprise customers.
• Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.
• Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables.
• Act as the primary project/implementation point of contact for enterprise customers.
• Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.
• Manage project timelines, risks, dependencies, scope, and stakeholder expectations.
• Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.
• Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.
• Build and maintain strong, strategic, long-term relationships with enterprise customers.
• Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams.
• Proactively identify risks and challenges and drive them to resolution.

Ideal Candidate

1Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain2Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients3Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery4Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)5Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.6Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships7Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability8Mandatory (Company) -B2B SaaS Product companies9Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.10Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon11Mandatory (Education): Engineering graduate12Mandatory (Note): Candidates who had been working earlier with Sprinklr or currently working with Sprinklr will not be considered

Interview Process

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) -B2B SaaS Product companies

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) -B2B SaaS Product companies

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

10

Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon

11

Mandatory (Education): Engineering graduate

Industry: Solid Wood Furniture Manufacturing

Reporting to: Transformation Head

Location: Jaipur - Mahindra World City - Bagrur, Ajmer Road (multi-plant environment)

Looking for a candidate who has handled projects in manufacturing / Industrial Sector.

Role Purpose

The Transformation PMO will support and drive execution of a multi-year business transformation program aimed at scaling the organisation by 5X.

This is a high-energy, execution-oriented role for an early-career professional who can bring rigour, follow-through, and structure to multiple transformation initiatives, while working closely with senior

leadership.

Key Responsibilities

Transformation Execution

• Drive day-to-day execution of multiple transformation initiatives across operations, supply chain, ERP, sales, exports, domestic expansion, and cost optimization

• Break high-level initiatives into clear tasks, milestones, owners, and timelines

• Ensure timely closure of actions through rigorous follow-up PMO Governance & Tracking

• Maintain a central transformation plan and trackers

• Track milestones, dependencies, risks, and benefits

• Highlight slippages early and propose corrective actions

Senior Leadership Coordination

• Coordinate with senior leaders across Operations, Finance, Sales, Supply Chain, IT, and HR

• Act as a neutral execution enabler who can push, remind, and escalate diplomatically

• Prepare structured inputs for leadership

Reporting & Communication

• Prepare weekly progress updates and monthly leadership decks

• Maintain risk and issue logs with clear ownership and mitigation plans

Risk & Dependency Management

• Identify cross-functional dependencies and execution bottlenecks

• Proactively flag risks related to decisions, capacity, or timelines

• Track mitigation actions to closure

Ad-hoc Strategic Support

• Support leadership with data analysis, process documentation, workshops, and vendor coordination

• Act as a hands-on problem solver, not just a tracker

Candidate Profile

Experience

• 2–3 years of total work experience

• Exposure to PMO, consulting, operations excellence, transformation, or project execution roles preferred

• Manufacturing, supply chain, or ERP exposure is an advantage but not mandatory

Education

• Bachelor’s degree in Engineering, Business, Operations, or related field

• MBA / PGDM (Operations, Strategy, General Management) preferred but not mandatory

Skills & Competencies

Must-Have

• Strong execution and follow-up discipline

• Excellent written and verbal communication

• Comfort engaging with senior management

• Ability to manage multiple parallel workstreams

• Strong structuring, analytical, and problem-solving skills

• Proficiency in Excel and PowerPoint

Behavioural Traits

• High energy, ownership mindset, and drive

• Comfortable pushing timelines respectfully

• Proactive, resilient, and solution-oriented

• Learns fast and operates well in ambiguit

Role Positioning

• High-visibility role with close exposure to CEO / COO

Strong Senior Project Manager Profile with enterprise B2B SaaS, client-facing delivery experience

2

Mandatory (Experience 1): Must have 5+ years of project management experience with significant client-facing delivery time (non-negotiable), including experience in a B2B SaaS company serving enterprise customers

3

Mandatory (Experience 2): Must have managed complex enterprise projects end-to-end, from requirement/planning through successful delivery and go-live

4

Mandatory (Experience 3): Must have managed multi-country / multi-region rollouts (preferably North America and/or Europe), coordinating India-based delivery teams with customers/stakeholders in Western markets

5

Mandatory (Experience 4): Must have delivered technically complex / analytics-driven projects (AI/ML, Image Recognition, or Data Analytics)

6

Mandatory (Tech skill): Must have strong working knowledge of SQL, APIs, and Master Data Management (MDM)

7

Mandatory (Experience 5): Must have experience with SOWs, change requests, or RFPs, managing scope, timelines, risks, and dependencies using Waterfall or Agile

8

Mandatory (Ownership): Must be the accountable owner of the engagement — primary client point of contact, owning the project plan and go-live end-to-end — not a hands-on specialist executing the build

9

Mandatory (Skill): Must have strong facilitation, communication, stakeholder-management, and executive-level reporting skills across cross-functional, geographically distributed teams

10

Mandatory (Note): CTC is inclusive of variable

11

Preferred (Experience): Prior experience with customer onboarding

12

Preferred (Certification): PMP, CAPM, ITIL, or CSM.

ROLE SUMMARY:

In this role, you will be responsible for supporting people, technical processes, and engineering execution to ensure projects are delivered as per scope, budget, and timelines.

This role includes developing detailed project plans and comprehensive technical documentation, managing project Engineers and their availability, measuring engineering performance, tracking progress, and communicating project status to clients and internal stakeholders. You will work directly with Solutions Architects, Tech Leads, and Engineering teams to evaluate technical trade-offs, drive system design feasibility, and unblock engineering bottlenecks.

You will be a reliable and crucial team member who can anticipate client needs and translate complex technical requirements into actionable project milestones.

As a Technical Project Manager, you will be the point of contact for all stakeholders from initiation to closure and will be responsible for leading the technical delivery team to achieve project objectives. You will work towards balancing technical constraints, technical debt, and Engineer availability on the project. You will report project status to client and internal stakeholders, escalate technical and operational issues as needed, and perform risk management to identify and mitigate architectural and delivery risks while maintaining strong advocacy within your spheres of influence.

QUALIFICATIONS:

Technical Project Manager with 7+ years experience: Including minimum 3 years of IT (Mobile/Web) project management experience and a prior background as a Software Engineer, Tech Lead, or Developer.

Strong expertise in Agile methodologies (Scrum/Kanban).

Must have handled end-to-end SDLC projects as a Technical Project Manager or Scrum Master.

WHAT WILL YOU NEED TO BE SUCCESSFUL IN THIS ROLE?

Handle a portfolio of technical projects and clients in parallel and across geographies.

Develop an execution plan for projects, release schedules, CI/CD milestones, and team allocation.

Partner with technical leads to review high-level system designs, break down complex requirements into epics and user stories, and challenge technical estimates effectively.

Maintain strong relationships with product delivery, engineering leads, sales teams, clients, and account managers.

Expertise in project estimation, planning, tracking, scope control, technical risk and issues management, as well as engineering status reporting.

GOOD TO HAVE:

Hands-on or architecture exposure to.NET/Java/AWS/Azure or microservices architectures.

PMP / PMI-ACP / CSM (Certified ScrumMaster) certification.

Jira/Confluence project management tools expertise, Git workflows, and strong working knowledge of Microsoft Office.

COMPETENCIES:

Strong commitment to professional client service and engineering excellence.

Excellent communication (written, verbal, and presentation), persuasive, and negotiating skills—with the ability to bridge technical and non-technical stakeholders.

Encourage, motivate, and mentor team members on agile practices and technical ownership.

Proactive can-do and technical problem-solving approach to the job.

Regards

About Solutionara

Solutionara is a U.S.-based IT Consulting and Technology Services firm with a Global Delivery Center in Noida, India.

As a fast-scaling consulting firm, we operate with high ownership, lean teams, and disciplined execution. We are also evolving toward an AI-enabled delivery model, focused on enterprise integration, digital transformation, and scalable technology solutions for global clients.

Our GDC plays a critical role in building high-impact engineering and delivery teams while driving operational excellence through structured processes and intelligent automation.

Location: Noida, Uttar Pradesh | On-site

Experience: 5–9 Years

Employment: Full-Time

Industry: IT Consulting & Technology Services

About the Role

Solutionara is looking for a Technical Project Manager – Enterprise Technology to join our Global Delivery Center in Noida.

This is a hands-on technology delivery role for someone who can operate effectively between project management and engineering teams. You will be responsible for translating technical work into structured delivery plans, coordinating cross-functional engineering teams, managing technical dependencies and risks, and driving projects from planning through deployment and stabilization.

You will work closely with Solution Architects, Technical Leads, Developers, Integration Engineers, Data Engineers, DevOps, QA, Business Analysts, client stakeholders, and vendors.

This role requires more than maintaining Jira boards and scheduling meetings. We are looking for someone who understands how technology projects are actually delivered and can ask the right questions when architecture, environments, APIs, integrations, infrastructure, data, testing, or deployment dependencies begin affecting the plan.

What You'll Do

Technical Project Delivery

• Manage technology projects from requirements and planning through development, integration, testing, deployment, and hypercare.
• Build and maintain detailed project plans, milestones, technical workstreams, dependencies, deliverables, and release schedules.
• Translate technical activities and engineering estimates into executable delivery plans.
• Coordinate work across application development, integration, cloud/DevOps, data, QA, architecture, and infrastructure teams.
• Understand technical blockers sufficiently to identify their delivery impact and drive the appropriate teams toward resolution.
• Challenge assumptions, timelines, estimates, and dependencies when delivery risks emerge.
• Ensure technical decisions, dependencies, assumptions, and actions are documented and followed through.

Delivery Governance & Control

• Maintain RAID logs, dependency trackers, decision logs, action items, milestones, and project health indicators.
• Identify schedule, resource, technical, environmental, integration, and deployment risks before they become delivery failures.
• Establish clear ownership and due dates for risks, issues, dependencies, and actions.
• Track planned versus actual progress and develop recovery plans when projects begin to slip.
• Manage scope changes and coordinate impact assessments across schedule, resources, technical dependencies, and delivery commitments.
• Escalate issues with clear impact, options, recommendations, and required decisions.
• Maintain accurate project documentation and delivery visibility for leadership and stakeholders.

Engineering & Cross-Functional Coordination

• Work closely with Solution Architects and Technical Leads to understand solution architecture and implementation dependencies.
• Coordinate API, integration, application, infrastructure, data, security, environment, and testing dependencies.
• Facilitate technical planning and dependency discussions across engineering teams.
• Coordinate development readiness, QA readiness, UAT, release readiness, cutover, deployment, and production stabilization.
• Ensure environments, access, infrastructure, test data, interfaces, and external dependencies are available when required.
• Track defects, technical blockers, and production-readiness items through closure.
• Support technical teams without attempting to replace the engineering or architecture functions.

Client & Stakeholder Management

• Participate in and lead client status meetings, delivery reviews, technical coordination meetings, and project governance discussions.
• Communicate technical issues in clear business and delivery terms.
• Provide concise project health reporting covering progress, risks, dependencies, decisions, and upcoming milestones.
• Manage stakeholder expectations around scope, timelines, dependencies, and delivery risks.
• Coordinate across India and global teams working in distributed delivery environments.
• Maintain professional, transparent communication when projects encounter delays or technical challenges.

Agile, Release & Delivery Management

• Facilitate sprint planning, backlog readiness, delivery reviews, retrospectives, and other Agile ceremonies where applicable.
• Work with engineering leads to ensure stories and technical activities are sufficiently understood before execution.
• Track sprint commitments without treating Agile metrics as a substitute for actual delivery outcomes.
• Coordinate release planning, UAT, change readiness, cutover activities, go-live, and hypercare.
• Support Agile, Scrum, Waterfall, and hybrid delivery models based on project and client requirements.

AI-Assisted Project Delivery

• Use AI and automation tools to improve project planning, documentation, meeting outputs, risk identification, status reporting, and delivery visibility.
• Identify repetitive project-management activities that can be automated or streamlined.
• Encourage responsible use of AI within project workflows while maintaining appropriate review, confidentiality, and accountability.
• Help Solutionara evolve toward a more data-driven and AI-enabled technology delivery model.

What We're Looking For

• 5–9 years of overall experience in technology delivery, with meaningful experience as a Technical Project Manager, Project Manager, Technical Program Manager, Delivery Lead, or similar role.
• Experience managing software engineering, enterprise application, cloud, integration, data, infrastructure, or digital transformation projects.
• Strong understanding of the Software Development Life Cycle (SDLC) and how software moves from requirements through development, testing, release, and production.
• Sufficient technical fluency to communicate effectively with Architects, Developers, DevOps Engineers, Integration Engineers, QA, and other technical specialists.
• Hands-on experience with project planning, RAID management, dependency management, risk management, change control, and delivery reporting.
• Experience coordinating multiple technical workstreams and dependencies.
• Ability to identify when a technical issue affects the critical path and drive appropriate recovery actions.
• Strong client and stakeholder communication skills.
• Ability to bring structure, ownership, and accountability to ambiguous or fast-moving technology projects.
• Strong problem-solving and escalation-management skills.
• Comfortable working in a fast-paced consulting and Global Delivery Center environment.

Technical Fluency

The Technical Project Manager is not expected to be the Solution Architect or primary developer, but should be comfortable discussing and managing delivery around concepts such as:

• REST/SOAP APIs and enterprise integrations
• Application and microservices architecture
• Cloud infrastructure and AWS/Azure environments
• CI/CD and DevOps pipelines
• Databases and data dependencies
• Development, QA, UAT, staging, and production environments
• Authentication, access, networking, and security dependencies
• Deployment, cutover, rollback, and production support
• Defects, logs, monitoring, incidents, and root-cause analysis

The TPM should be able to understand what is blocked, why it matters, who owns it, what it affects, and what needs to happen next.

Preferred Experience

Experience in one or more of the following areas would be an advantage:

• Enterprise Integration – Dell Boomi, APIs, Middleware, EDI
• AWS or Azure Cloud
• DevOps and CI/CD
• Data Engineering or Data Platforms
• ERP, WMS, CRM, PIM/DAM, or enterprise applications
• Application or legacy modernization
• Microservices and API-led architectures
• Digital portals and enterprise applications
• U.S. or global client delivery
• Consulting or technology services organizations
• Onsite-offshore / Global Delivery Center delivery models

What Success Looks Like

• Projects have clear plans, ownership, milestones, and technical dependencies.
• Risks and blockers are identified early rather than discovered at the point of failure.
• Engineering teams have the information, access, environments, and decisions required to execute.
• Technical issues are translated into clear schedule and business impact.
• Delivery commitments are actively managed rather than simply reported.
• Clients and leadership receive accurate and timely visibility into project health.
• Releases and go-lives are planned, controlled, and supported through stabilization.
• Project-management overhead is reduced through effective use of automation and AI.
• Technical teams view the TPM as someone who helps delivery move forward, not simply someone who asks for status updates.

Why Join Solutionara?

• Manage meaningful enterprise technology and transformation initiatives.
• Work directly with experienced architects, engineering leaders, and global clients.
• Build exposure across Cloud, Integration, Data, DevOps, AI, and Digital Transformation.
• Develop toward broader Senior Project Manager, Program Manager, or Technology Delivery leadership responsibilities.
• Have real ownership of technology delivery rather than operating solely as a PMO coordinator.
• Help shape delivery practices as our Noida Global Delivery Center continues to scale.
• Work in an environment actively incorporating AI and automation into technology delivery.

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.