TEAM LEADER(BPO)

Strong Lead Product Designer/ Sr product designer/ Product design manager Profile

Mandatory (Experience 1): Must have a minimum 6+ years of hands-on Product Design experience with product companies

Mandatory (Experience 2): Must have experience leading a team or mentoring junior designers (not a pure people manager)

Mandatory (Design Craft): Strong design craft with deep expertise in UX, interaction design, design systems, prototyping, problem-solving, and user-centered workflows. Should be able to individually assess and elevate design quality.

Mandatory (Collaboration): Proven ability to collaborate closely with Product, Engineering, Research, and cross-functional teams. Must have driven design-led projects, influenced product roadmap, and balanced short-term and long-term design priorities.

Mandatory (Portfolio): Portfolio or team-led work showing shipped, real-world product impact, improved user journeys, solved UX breakage, and scaled design quality across multiple products/features.

Mandatory (Company) - Well funded / Top Product Companies

Mandatory (Note): CTC is not flexible, ESOP can be based on candidate current compensation structure

Essential Responsibilities:

Demonstrate the understanding of Agile software development life cycle and distinguish the core inputs and outputs in each cycle.

Work closely with your peers and keep engaging in a fast pace technical design and development team

Execute in a fast pace delivery mode and focus on delivering tasks to meet monthly and quarterly digital product release goals

Lead impact assessment and decisions related to technology choices, design / architectural considerations and implementation strategy

Maintain code quality through best practices, unit testing and code quality automation

Demonstrate the ability to make informed technology choices after due diligence and impact assessment

Help in designing interfaces and information exchange between modules

Articulate the need for scalability and understand the importance of improving quality through testing.

Be an expert in writing code that meets standards and delivers the desired functionality using the technology selected for the project

Drive design reviews, define interfaces between code modules, and apply existing technology to designs

Be an expert in assessing application performance and optimizing/improving it through design and best coding practices

Desired Skills:

Java, Spring,Microservices

Job Summary:

We are seeking a skilled Talent Acquisition Specialist to manage the end-to-end recruitment process. This role involves sourcing, attracting, and hiring top talent to meet the company’s staffing needs.

Key Responsibilities:

Develop and execute recruitment strategies to attract qualified candidates.

Create job descriptions and post job openings on various platforms.

Screen resumes, conduct interviews, and manage candidate assessments.

Coordinate with hiring managers to understand staffing requirements.

Maintain a positive candidate experience throughout the hiring process.

Utilize recruitment metrics to improve hiring practices.

Qualifications:

Bachelor’s degree in Human Resources, Business, or related field.

Proven experience in recruitment or talent acquisition.

Strong understanding of HR practices and employment laws.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple tasks.

Preferred Skills:

Experience with Applicant Tracking Systems (ATS).

Familiarity with social media recruiting.

Requirements:

Expe

rience: 6month-1Year

SEO job at Sugam Groups where we can get nice experience and exposure and a candidate can learn many new things.

You, as a Java Engineer and member of this team, would be working on our new and existing projects for our credit, payments, business services, member engagement or financial crime areas. We have a five years roadmap ahead of us with exciting new features and we’ll need you to solve interesting problems. Your fellow team members will get you up to speed in your business area and will help you develop the skills so that eventually you are the one coaching other new joiners. Joining one of our expanding agile teams, you will be required to work closely with product owners, mobile engineers, and other business members to translate requirements into well-engineered solutions.

You will ideally join our backend Community of Practices, learn from them and eventually propose your own to maintain a high quality across the backend. Career progression is as important to you as it is for us. With our expanding teams and business we will encourage you to outgrow your initial responsibilities. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a rapidly expanding company!

About the Tech

Technology and our people is what makes Tide possible. We work in autonomous teams where backend, iOS, Android, web, QA, DevOps, agile coaches, data experts and product owners solve difficult problems together to get the job done. We self-organise and discuss technical challenges and set our own guidelines in the different Community of Practices.

On the backend we see Java 8 as legacy and use Java 11+ for our micro-services. We provide RESTful APIs to our colleagues in the frontend, but also use gRPC for internal service-to-service communications. Spring Boot is our work horse, but we are open to new experiments. We are cloud-native and run everything on AWS. You’ll see containers (Docker), queues (SNS+SQS) and events everywhere. The nature of our business naturally fits with relational databases, but we have also found some use cases for NoSQL.

Our frontends have done an incredible job at consuming our APIs and providing the best UX to our members. They are fully native Android and iOS apps or Angular 2+ web apps. DevOps provides vital infrastructure and operations support.

About You

We’re an international scale up, we’re busy! If fast paced environments, cross team exposure, inquisitive freedom and the ability to have a real impact on a rapidly growing scale up appeals to you, then you already have the mind of a Tidean. If you have that along with the following experience, we’d love to hear from you.

The non-negotiables:

• Good commercial experience building server-side applications and detailed knowledge of the relevant programming languages for your stack (i.e Java 8 or newer).
• Sound knowledge of a Java backend framework (e.g. Spring/Spring Boot).
• Exposure to microservices and implementing and consuming RESTful APIs.
• A mindset of delivering secure, well-tested and well-documented software.
• Experience with relational databases.

The highly desirables:

• Exposure to continuous integration, delivery and deployment.
• Some experience integrating to third parties.
• Comfortable working in agile methodologies, ideally Scrum.
• Exposure to common development tools such as IntelliJ, Git, Jira, etc.

Why Tide?

Tide is the leading provider of UK SME business accounts and one of the fastest growing FinTechs in the UK. That’s not an unfounded boast - we have over 200,000 members (what we like to call our customers, over two percent market share, and have raised over £120m in funding.

SMEs have been underserved and overlooked by traditional banks for years. In an entrepreneurial age where everyone is expected to take a shot, traditional banks have not evolved with the needs of the market. That’s where Tide comes in. With quick on-boarding, low fees and innovative features, we thrive on making data driven decisions to help SMEs save both time and money.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for, winner of Best Use of Technology (Growth Finance Awards); Best Banking Provider (Contracting Awards); Innovative Product of the Year (Growth Finance Awards) and we’re listed in the Top 100 FinTech Disruptors and The Startups 100. And that’s just for 2019.

Job Description:

• Building reusable components.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Understanding of ESLint and react pattern.
• Responsible for development of new highly-responsive, web-based user interface
• Construct visualizations that are able to depict vast amounts of data
• Work and collaborate with the rest of the engineering team
• Learn and understand user interactions
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it

Skills and Experience

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows and data structure libraries
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as Git

Experience 2 years

Location: Mohali (Chandigarh)

Salary: 4-6 LPA

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

• Monitoring room sales and improving sales technique
• Answering questions about property facilities/services and room accommodations
• Handling inquiries and obtaining correct information regarding details of reservation
• Confirming and processing reservation requests
• Ensuring all information pertaining to reservations are properly taken and entered into the system
• Overseeing accuracy of room blocks, reservations, and group market codes
• Keeping up to date rooms available for sale and any changes in hostel room rates
• Helping maximize room sales by upselling through different packages
• Maintaining and updating all room reservation transactions, room availabilities
• Handling group bookings as well as end to end reservations processes
• Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met

Desired Candidate Profile

• Experience in voice and email process both
• Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)