Business Development Manager

 Job Description for Associate Database Engineer(MongoDB)

Job Title: Associate Database Engineer(MongoDB)

Location: Pondicherry 

About us:

As a seasoned industry leader for 8 years in open-source database management, we specialize in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Mydbops takes pride in being a PCI DSS-certified and ISO-certified company, reflecting our unwavering commitment to maintaining the highest security and operational excellence standards.

Responsibilities:

• Monitor MongoDB databases, handle alarms, and identify root causes for performance and scalability issues.
• Optimize MongoDB queries and configurations for better performance.
• Manage and resolve support tickets within SLA guidelines.
• Communicate effectively with clients via messaging platforms (e.g., Slack, Skype) for database-related activities and issues.
• Participate in client calls regarding performance tuning and operational challenges.
• Manage escalations and ensure timely internal communication for resolution.
• Create runbooks and technical documentation to enhance team efficiency.
• Maintain client operations documentation for database-related activities and processes.

Requirements:

• Strong verbal and written communication skills in English.
• Good understanding of MongoDB database systems and architecture.
• Familiarity with Linux operating systems and cloud infrastructure.
• Knowledge of database performance tuning and query optimization.
• Ability to work effectively in a fast-paced, operational environment.
• Strong teamwork and problem-solving abilities.

Preferred Qualifications:

• B.Tech/M.Tech or any equivalent degree
• Knowledge of SQL and related database technologies.
• Experience with database monitoring and management tools.
• Certifications in MongoDB, Linux, or cloud platforms.
• Prior experience in customer support or technical operations roles.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional growth and development opportunities.
• Collaborative and inclusive work environment.

Job Details:

• Job Type: full-time opportunity 
• Work time: Rotational shift
• Mode of Employment - Work From Office
• Experience Required:1-3 years

We’re looking for full-stack software engineers who are passionate about both technical excellence and team development. This position is based in our Hyderabad office, where you can contribute towards developing secure and scalable software products.

What You’ll Do:

● As a Full Stack Principal Software Engineer you will build scalable applications, lead technical strategy, and mentor

teams while working with modern front-end and back-end technologies.

● Architect & Develop: Design and implement scalable, high-performance software solutions.

● Full Stack Development: Build and maintain front-end applications using modern frameworks (React, Angular,

Vue.js) and back-end services using Java, Spring Boot, and cloud-native technologies.

● Technical Leadership: Provide technical guidance, conduct code reviews, and mentor engineers to improve

software quality and performance.

● Scalability & Security: Ensure software solutions adhere to best practices for security, scalability, and performance.

● Cloud & DevOps: Deploy and manage applications on cloud platforms (AWS, Azure, GCP) using Kubernetes,

Docker, and CI/CD pipelines.

● Collaboration: Work cross-functionally with product managers, UX designers, and other engineers to deliver

customer centric solutions.

What You’ll Need

● 10+ years of experience in full-stack development with expertise in Java, Spring Boot, and modern front-end

frameworks.

● Strong experience with microservices architecture and cloud-based development.

● Deep knowledge of front-end technologies such as React.js, Angular, TypeScript, JavaScript, HTML, CSS.

● Experience with database technologies like PostgreSQL, MySQL, MongoDB.

● Hands-on experience with Docker, Kubernetes, CI/CD tools (Jenkins, GitHub Actions, ArgoCD, etc.).

● Strong understanding of API design, GraphQL/REST, and authentication protocols (OAuth, JWT, SAML).

● Experience leading development teams, mentoring engineers, and driving technical decisions.

● Excellent problem-solving skills and ability to work in an agile, fast-paced environment

Good to have:

● Knowledge of DevSecOps practices and software security best practices.

● Familiarity with serverless computing (AWS Lambda, Azure Functions).

● Contributions to open-source projects or active participation in the software development community

Why Join Us?

● Help secure the software supply chain for millions of developers worldwide.

● Build meaningful software in a collaborative, fast-moving environment with strong technical peers.

● Stay hands-on while leading—technical leadership is part of the job, not separate from it.

● Join a global engineering organization with deep local roots and a strong team culture.

● Competitive salary, great benefits, and opportunities for growth and innovation.

If you're excited about building impactful software and helping others do the same,

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Requirements:

• 4-6 years of experience in developing Enterprise Web Applications using Java/J2EE technologies with a good professional track record.
• Excellent knowledge in Core Java (J2SE) and J2EE technologies.
• Proficient knowledge in Servlets, JDBC & JSP.
• Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM framework like JPA/Hibernate.
• Strong knowledge of Exception Handling, Collections, File I/O Streams, Interfaces, and logging mechanisms is a must.
• Experience in developing REST APIs and integration of third-party APIs.
• Proficient knowledge in SQL/PLSQL.
• Expertise in application/web server deployment and connection pooling techniques.
• Cloud deployment (AWS & Azure) will be an added advantage.
• Experience in Version Control tools like Git, Bitbucket, etc.
• Experience in data security and protocols is a must.
• Maven and IDE tools experience is a must.
• Multi-threading and serialization techniques knowledge is a must.
• Good understanding of end-to-end software development lifecycle.
• Ability to read and understand requirements and design documents.
• Good Analytical skills and should be self-driven. Good communication with interpersonal skills.
• Open to learning new technologies and domains.
• A good team player and ready to take up new challenges
• Languages: Java(J2SE), J2EE (Servlets, JSPs, JDBC)
• Databases: MySQL, Oracle, SQL Server, PostgreSQL.
• DB Script: SQL and PL/SQL
• Frameworks: Spring, Spring Boot, Jersey, Hibernate and JPA
• OS: Windows, Linux/Unix.
• Cloud Services: AWS and Azure (Good to have)
• Version Control tools: Git, Bitbucket.
• Deployment Servers: Tomcat, JBoss, and Web sphere
• Build Tools: Gradle/Maven

Requirements:

• Hands-on working knowledge and experience is required in:
• Extensive experience working on C#, . net and. net core frameworks
• Extensive experience working on React, Javascript and Typescript
• Relational Databases (SQL Server, Oracle, PostgreSQL, etc. )
• NoSQL Databases (Mongo, Cloud Spanner, etc. )
• Agile Methodologies (Scrum, TDD, BDD, etc. )
• Experience working with distributed teams across regions and time zones
• Strong organisational skills
• Display detailed, critical, quality-oriented, skeptical thinking about the product
• Experience with several of the following tools/technologies is desirable: GIT, Jira, Jenkins, SharePoint, Visual Studio Code.
• Microservices Architecture, Domain Driver Design, Test Driven Development is a bonus
• Design Patterns and implementing the Design Patterns
• Development of Complex Application and System Architectures
• Data Structures and Algorithms using Typescript, C# and. NET
• Experience working in Google Cloud will be a big bonus as all our systems are in the Cloud 7
• Knowledge of REST and gRPC API's is a bonus
• Knowledge of the following technologies is a plus:
• Continuous Integration and Continuous Delivery Tools like GitHub, Git, etc.
• Containerisation Technologies (Docker)

Requirements:

- Good Experience as a Business Analyst (non-Presales experience)

- Should be involved in the entire project/product delivery cycle

- Has good understanding of Magento Application Architecture & should be able to provide feedback on same when needed

- Project or Product Analyst experience across multiple projects or a program through the entire solution delivery process and financial reporting.

- Proactively identifies when projects and/or programs are tracking off schedule, over or under budget thresholds and out of compliance with requirements & it escalates to the Project Manager.

- Makes process improvement recommendations to management, drives consistency and improve reporting

- Excellent Oral and Writing English skill including presentation skill

- Ability to Manage Client call, communication Independently

- Experienced in Preparing Large scale FRS, BRD , Wireframe ,proposal document

- Knowledge of Scrum and Agile Methodology

- Jira Knowledge would be added advantage

- Experienced in preparing the estimation document will be added advantage

Qualifications:

• Bachelor’s degree in management, finance or computer sciences or equivalent experience
• 6+ years of IT management experience, preferably within the small and medium business market.
• 8+ year in Software/SAAS business
• Project management experience preferred

Responsibilities:

• Setting a vision for how technology will be used in the company.
• Product lifecycle from architecture perspective
• Ensuring that the technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services
• Making executive decisions on behalf of the company's technological requirements
• Acting as a mentor to team members
• Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market
• Staying on top of technology trends and developments
• Powerful coder with an expertise in PhP, Laravel, Javascript, Architecture Design, Database Design and having agile mindset
• Must have strong knowledge in AWS infrastructure

Desired Skills:

• Communication
• Planning & Execution
• Problem Solving
• Project Management 
• Quality Management
• Knowledge of deployment tasks such as on site deliveries, installation, acceptance
• Risk assessment 
• Decision Making
• Customer focus