Business Development Manager

Responsibilities

Technical Development & Delivery

• Lead the development and release process for assigned products and platform components.
• Design, develop, and maintain secure, scalable, and high-performing applications using .NET Core / .NET 6+.
• Develop modern front-end interfaces using JavaScript frameworks (React / Next.js) or Blazor.NET / WPF.
• Collaborate with developers to integrate user-facing elements with server-side logic and APIs.
• Build and maintain RESTful APIs, microservices, and backend services.

Product & Cross-Functional Collaboration

• Work closely with Product, QA, and DevOps teams to deliver new features and enhancements.
• Participate in technical discussions and product planning, helping prioritize development tasks and improvements.
• Act as a technical subject matter expert for relevant product modules when needed.

Database & Platform Support

• Work with Cosmos DB and SQL-based databases to support application functionality.
• Collaborate with DBAs to design and maintain database schemas, queries, and stored procedures.
• Support UAT and production environments, troubleshooting technical issues and ensuring system reliability.

Quality, Security & Performance

• Work with Quality Assurance teams to ensure the delivery of high-quality and reliable software.
• Implement secure coding practices and support vulnerability assessments and security audits.
• Monitor and optimize application and API performance.
• Contribute to logging, monitoring, and alerting mechanisms to support system observability.

Mentorship & Team Development

• Mentor and support junior developers and new team members.
• Promote best practices in coding, testing, and documentation across the engineering team.
• Contribute to continuous improvement of development standards and engineering processes.

Absolute Must have’s (essential requirements)

• Strong expertise in C# and .NET Core / .NET 6+ development.
• Experience with at least one of the following front-end technologies:
• Blazor.NET or WPF
• JavaScript frameworks such as React or Next.js
• Strong understanding of object-oriented programming, design patterns, and domain-driven design.
• Experience with SQL Server / PostgreSQL and Entity Framework Core.
• Familiarity with tools such as Syncfusion, Datatables, and AutoMapper.
• Experience building and integrating RESTful APIs and microservices.
• Proficiency with Git and CI/CD pipelines.
• Exposure to cloud platforms such as Azure or AWS.
• Strong problem-solving, debugging, and analytical skills.

Good to have (preferred/optional  requirements)

• Experience working with modular application frameworks such as ABP.IO.
• Understanding of payment systems, financial platforms, or transaction processing systems.
• Experience working in Agile / Scrum environments.
• Familiarity with DevOps practices, Docker containers, and Kubernetes.

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Designation: Dotnet Developer

Department: Software

Work Location: Bangalore

Experience: 3 to 7 years

Roles & Responsibilities:

·      Translate application storyboards and use cases into functional applications by understanding the project requirements.

·      Design, build and maintain efficient, reusable, and reliable code.

·      Ensure the best possible performance, quality, and responsiveness of applications.

·      Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.

·      Help maintain code quality, organization, and automatization.

·      Work as a part of agile team by collaborating with the software team.

Eligibility:

·      3 to 7 years of total experience required.

·      Excellent written and verbal communication skill

·      Proficient in C#

·      Proficient in OOPS concepts

·      Proficient in MVC.

·      Proficient in ASP.NET Core 3.1, .Net 5.0

·      Proficient in Angular Or react JS

·      Entity Framework 6 and EF Core

·      Microsoft SQL Server

·      Modern web development with HTML5 and CSS

·      Experience in WebAPI

·      Unit and integration testing with MS Unit or NUnit

·      Strong understanding of object-oriented programming

·      Familiar with various design and architectural patterns

·      Knack for writing clean, readable, and easily maintainable code.

·      Understanding of fundamental design principles for building a scalable application

·      Experience with Agile development using SCRUM methodology.

·      Individual contributor and ability to perform with minimum guidance.

·      Sound knowledge and experience in SOLID principles and industry best practices using Microsoft Technologies is must.

·      Experience in RESTful services

·      Experience in Azure

• Must be passionate about designing for web and social media
• Must have experience in Facebook & Google Ad Graphics Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, CorelDraw and Photoshop)
• Must have video creation experience
• A keen eye for aesthetics and details
• Excellent communication skills, Must be quick in understanding and implementing ideas
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus
• With Good Communication Skills.
• Experience 3+ yrs

Visual Treat Creator aka Designer

Work Areas:

Convert ideas into visual treats. These visual treats (output) can be in the form of:

• Web Related Banners
• Emailers
• Logo
• Mascot
• Outdoor Media
• Social Media Creatives
• Paid Ads Creatives
• Social Media Covers
• Presentations
• E-Books
• PDFs

Must Have

• Less of a copy cat but more of a cool cat
• Less of Gyan/ talks and more of hand-on experience
• High on power of observation and story visualisation. Someone who sees art/design in everything around
• Understanding of disruptive themes, art work and agency level brand centric manifestations
• Nothing less than global standards while working on any creative/ viral marketing areas
• 
  
• Known to deliver cool work rather than keeping cool looks only
• Understanding of graphics / design tools at a professional level
• Hand on experience – Photoshop, Corel, Illustrator with brain of his/her own

• Can write reliable, scalable, testable and maintainable code.
• Familiarity with Agile methodologies and clean code.
• Design and/or contribute to client-side and server-side architecture.
• Well versed with fundamentals of REST.
• Build the front-end of applications through appealing visual design.
• Knowledge of one or more front-end languages and libraries (e.g. HTML / CSS, JavaScript, XML, jQuery, Typescript) JavaScript frameworks (e.g. Angular, React, Redux, Vue.js)
• Knowledge of one or more back-end languages (e.g. C#, Java, Python, Go, Node.js and frameworks like SpringBoot, .NET Core) 
• Well versed with fundamentals of database design.
• Familiarity with databases - RDBMS like MySQL, Postgres & NoSQL like MongoDB, DynamoDB.
• Well versed with one or more cloud platforms like - AWS, Azure, GCP.
• Familiar with Infrastructure as Code - CloudFormation & Terraform & deployment tools like Docker, Kubernetes.
• Familiarity with CI/CD tools like Jenkins, CircleCI, Github Actions.
• Unit testing tools like Junit, Mockito, Chai, Mocha, Jest

UI Path Developer:

• Design, code, test automation workflows using UiPath
• Should completed E/B.Tech. /MCA in any field.

• Should have interest in salesforce development technology.
• Strong technical skills on UiPath, and end to end UiPath offerings
• Minimum of 0 to 2 years of experience in developing, implementing automation workflows in UiPath.
• Excellent communication skill is a must.
• Knowledge and experience on RPA Ui path Tool.
• Basic programming/Scripting knowledge on VBA/VB/java/C# script is must (or any scripting language, python is a plus)
• Knowledge in cognitive automation with OCR tools, AI/ML skills is a plus.
• Excellent software development background with any of the following (C#, C++, Java, .NET) is a plus