Academic Advisor

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

• Strong Brand Marketing Profile.
• Mandatory (Experience 1) – Must have 1+ years of experience in managing brand-led events (pop-ups, workshops, community meet-ups).
• Mandatory (Experience 2) – Must have experience in managing vendors coordination, venue, talent/artists management, and internal stakeholders for smooth event execution, including logistics, timelines, approvals, and budget tracking.
• Mandatory (Experience 3) – Must have experience in executing on-ground events
• Mandatory (Experience 4) - Excellent communication and stakeholder management skills – ability to manage external partners (e.g. creators, communities, businesses) and internal teams simultaneously.
• Mandatory (Company) - Any start-up, event agency, creator-first agency, or lifestyle brand

 We’re excited to share that we have an opening for the Business Development Executive (BDE) position at

our Vashi, Navi Mumbai office.

Below is the JD for the same :-

Company Name:- Focalworks Solutions Pvt Ltd.

Job description:-

Your role

Sales / business development executive, with 3+ years of relevant experience. You'll need to be a go-getter and help drive exponential growth, with a hunger for identifying prospects, pursuing sales opportunities, and closing deals.

You'll need to be innovative, great at business networking, and passionate about achieving your targets.

What you'll do

Identifying new business opportunities through market research, industry analysis, and customer feedback

B2B sales & business development for software development and IT services

Lead generation through various channels to build and manage a pipeline of potential clients to support business growth

Present company service offerings to prospective clients and create project proposals and sales presentations

Always strive to meet or exceed your sales targets

Collaborate with cross-functional teams, to ensure that business development efforts are aligned with overall organizational goals

Brainstorm new and creative growth strategies’

What you should have

Proven track record of success in selling IT services/technology outsourcing services

Demonstrable track record of meeting and exceeding targets

Excellent communication (written and verbal), collaboration, and interpersonal skills

Experience using HubSpot / Zoho CRM or similar

Any UG or PG with 3+ years of relevant experience

What would be great to have

B Tech / MCA / MBA / PGDM - business, marketing or related field

Experience in the e-commerce domain or IT staffing services

Experience of selling in both Domestic & International markets

if interested, kindly share your resume at r a h u l . n a r w a d e @ f o c a l w o r k s . i n

Regards,

Rahul N,

Focalworks Solution Pvt Ltd.

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills

· Programming Languages: C#, TypeScript, JavaScript

· Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture

· Databases: SQL Server, NoSQL

· Cloud Platform: Microsoft Azure

· Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation

· Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development

· Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

· Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.

· 2-5 years of experience.

· Proven experience delivering high-quality web applications.

Mandatory Skills

· Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.

· Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns.

· ·Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript

· Skill for writing reusable libraries & Experience with Angular Material or other UI component libraries

· Excellent Communication skills both oral & written.

· Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

Preferred Skills (Nice to Have):

· Self – Starter with solid analytical and problem- solving skills.

· Willingness to work extra hours to meet deliverables.

· Understanding of Agile/Scrum Methodologies.

· Exposure to cloud platform like AWS/Azure

Why join us?

· Work with a passionate and innovative team in a fast-paced, growth-oriented environment.

· Gain hands-on experience in content marketing with exposure to real-world projects.

· Opportunity to learn from experienced professionals and enhance your marketing skills.

· Contribute to exciting initiatives and make an impact from day one.

· Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

i. Open Door Policy: Encourages open communication and accessibility to management.

ii. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

iii. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

iv. Employee Referral Bonus: Rewards employees for referring qualified candidates.

v. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

i. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

ii. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

i. GMC and Term Insurance: Offers medical coverage and financial protection.

ii. Health Insurance: Provides coverage for medical expenses.

iii. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

i. Company-sponsored family events: Creates opportunities for employees and their families to bond.

ii. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

iii. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

i. Company-sponsored outings: Organizes recreational activities for employees.

ii. Gratuity: Provides a monetary benefit as a token of appreciation.

iii. Provident Fund: Helps employees save for retirement.

iv. Generous PTO: Offers more than the industry standard for paid time off.

v. Paid sick days: Allows employees to take paid time off when they are unwell.

vi. Paid holidays: Gives employees paid time off for designated holidays.

vii. Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

i. L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

ii. Mentorship Program: Offers guidance and support from experienced professionals.

iii. Job Training: Provides training to enhance job-related skills.

iv. Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

v. Promote from Within: Encourages internal growth and advancement opportunities.

Job Title: Millwork / Cabinet Designer

Location: Hyderabad

Employment Type: Full Time

Job Description: The ideal candidate will be responsible for reviewing architectural plans, coordinating with designers and general contractors, evaluating quotes, and developing detailed millwork packages—including for brand prototypes.

Key Responsibilities:

•

Review and interpret architectural floor plans and translate them into clear, buildable millwork/cabinet designs.

•

Evaluate and mark up shop drawings for compliance, accuracy, and constructability.

•

Understand and apply detailed knowledge of cabinet composition, construction methods, materials, and finishes.

•

Develop millwork drawing packages for brand prototype rollouts, ensuring consistency with design intent, brand standards, and production feasibility.

•

Review and compare supplier quotes, assisting in selection and value engineering where necessary.

•

Communicate and coordinate effectively with internal designers, architects, general contractors, and fabricators throughout all project stages.

•

Maintain project timelines and deliverables in line with construction schedules and budget requirements.

•

Provide design input or solutions that enhance functionality, manufacturability, or aesthetics when appropriate.

Qualifications:

•

Minimum 2 years of experience in millwork or cabinet design, with experience in brand development or prototype rollouts a strong plus.

•

Proficiency in reading and interpreting architectural and construction documents.

•

Expert-level understanding of shop drawing standards and production workflows.

•

Hands-on experience with CAD and drafting tools.

•

Solid grasp of cabinet joinery, hardware, and millwork materials.

•

Strong organizational and project management skills.

•

Excellent communication and collaboration skills.

💼 *Hiring – Ex-Army Gunman (Site Administration & Control)*

*Company: Enfros India Solutions Pvt. Ltd. (An ISO 9001:2015 Certified Company)*

*Location: Karnataka*

*Job Type: Full-Time | On-Site*

*Position: Ex-Army Gunman – Site Admin & Control*

*Salary:₹38000 to ₹45000*

We are looking for a bold, disciplined, and experienced Ex-Army professional to take charge of site administration and maintain strict discipline across engineering and site operations.

*Key Responsibilities:*

~Maintain discipline & control at site among engineers, supervisors, and workers

~Monitor and check site engineers’ work discipline & reporting

~Ensure compliance with company rules, safety standards, and site regulations

~Act as a bridge between management and site team for smooth operations

~Handle administrative duties and support site-related documentation when required

*Requirements:*

~Ex-Army / Ex-Defense personnel

~Strong leadership, bold personality, and ability to command site discipline

~Physically fit, with a strong sense of responsibility and integrity

*Compensation & Benefits:*

💰 Salary: Negotiable based on experience

🏠 Accommodation & Food Provided

📑 PF & Yearly Increment

Role Summary

·       Deliver Sourcing and Category Management for the Contingent Labor category in the Americas region (LATAM, US and Canada). Majority of spend is in the U.S.

·       Support development and execution regional category strategy and plan

·       Provide category thought leadership, knowledge sharing and continuous improvement

·       This position will be in India

Responsibilities

·       Manage team member activities including setting individual targets, team targets and performance monitoring

·       Analyze spend, identify opportunities and deliver programs that generate cost savings, contract improvements and risk mitigation

·       Develop and execute category strategies and plans in concert with the other functional teams (Recruiting, Finance, Legal, Sales & Delivery Teams)

·       Provide thought leadership and promote knowledge sharing process across all regions

·       Provide support to sales & delivery teams in responding to RFPs for procurement of Temp Labor.

·       Obtain support and agreement for procurement strategies from key stakeholders to ensure optimal compliance.

·       Work with internal stakeholders to identify and support their need for filling contingent labor roles

·       Initiate and manage Rfx’s (RFQ’s, RFI’s and RFP’s) related contract labor

·       Contract negotiation and implementation

·       Define and manage key supplier relationships to deliver improvement in performance, cost, service and quality. Responsible for Supplier Relationship Management program.

·       Measure supplier performance against contractual and service delivery targets.

·       Lead supplier review meetings with business stakeholders and suppliers to assess supplier performance and contract compliance and take corrective action as required. Promote vendor capabilities within the organization. Provide official communication to suppliers as necessary.

·       Negotiate Savings and best possible commercials across the contingent labor category. Track and report savings.

·       Establish and report on measurable performance metrics for all procurement activities including supplier performance, payment terms, contractual terms, savings, and spend under management

·       Establish and develop relationships with all key stakeholders: suppliers, internal customers; engaging with internal recruitment team, procurement, payables and other business stakeholders.

·       Assist in providing procurement solutions to our clients

·       Drive value added activities by implementing innovative strategies that both support and align with the organization’s priorities and goals

·       Develop and Manage the Supplier Diversity Initiative

Key Skills/Experience:

·       5+ years Procurement experience delivering contingent labor category sourcing/buying services, strategic sourcing, contract negotiation and supplier relationship management.

·       Advanced knowledge of the US contingent labor marketplace (e.g. suppliers, rates, labor laws, technology, rate benchmarking tools)

·       Exposure to contract laws, negotiation, market dynamics, commercial strategy, strategic sourcing, contract management and supply relationship management

·       Experience evaluating, selecting, and implementing a VMS technology

·       Strong communication skills and drive desired results within the organization

·       Excellent people management skills; Proficient in verbal communication, writing, time management, organizational and presentation skills

·       Ability to interact and influence at all levels

·       Excellent analytical and decision-making skills

·       Exceptionally strong work ethic displaying a mature, professional, service-oriented attitude with an ability to adjust quickly to change

·       Motivated, self-starter and achievement oriented

·       Demonstrated ability to build relationships / partnerships (internal and external), and ability to influence and drive change

·       Proficiency in Microsoft Office suite, including Word, PowerPoint and Excel

·       Excellent negotiation, influence, mediation & conflict management skills

·       Bachelor’s Degree required, Advance degree and/or Contingent Labor certification a plus

• Understand the client’s business, strategy and product offerings.
• An Integrated part in Ideating & deriving 360˚ strategies along with the research team
• Edit and produce online marketing campaign strategy and content while working closely with web designers on page layout, content organization and graphics.
• Edit content for grammar, accuracy, clarity, readability, consistency, and coherence.
• Manage a project from start to completion.
• Independently research subject matter.
• Self-educate through engineering documentation and product use.
• Develop compelling original content (whitepapers, case studies, newsletters, web content, data sheets, presentations, Blogs, etc.)
• Produce customized templates/Collate technical & functional informatio

Must to have:

• Qualification in BA/MA/ BMM OR any postgraduate in Copywriting/Copy crafting.
• Must have a strong portfolio of live work which must include creative copy written for websites and other digital collaterals.
• Clear, concise and compelling copywriting and editing proofreading skills.
• 3+ Yrs of experience in Digital Marketing

The IT sales role is responsible to contact and follow up with leads and potential clients in international markets to convert into clients:

1. Sales to be done by phone and email.

2. Cold calling and closing the deal.

3. The sales executive should generate client interest

4. The sales executive should be able to ensure that this interest is converted into purchases by the client