Academic Advisor

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

SEO & Outreach Specialist

EXPERIENCE : 3 - 5 Years

As we scale our inbound engine, we’re looking for an SEO & Outreach Specialist who can turn great content into discoverable, high-performing assets that drive measurable impact across organic channels.

Role Summary:

We are looking for a technical + content-savvy SEO expert to lead our organic growth initiatives. This role is critical for driving qualified traffic to our website through on-page optimization, outreach, and distribution.

Roles & Responsibilities:

●      Optimize blog content for targeted keywords, internal linking, and schema.

●      Manage Quora, Reddit, and Web 2.0 content distribution to drive referral traffic.

●      Build backlinks through ethical outreach, guest posting, and partnerships.

●      Conduct keyword research to support content planning and campaign SEO.

●      Track and report on rankings, backlinks, domain authority, and traffic impact.

●      Collaborate with content and design teams to implement best SEO practices.

Must have skills:

●      3-5 years of experience in SEO for B2B websites.

●      Must have: Pragmatic SEO & programmatic SEO experience.

●      Hands-on experience with Ahrefs, SEMrush, Google Search Console, etc.

●      Familiarity with link-building strategies, outreach, and community engagement.

●      Good writing/editing sense to tweak content for optimization.

●      Self-starter with a proactive mindset and the ability to work in a fast-paced, high-growth environment.

Good to have skills:

●      Experience in IT services or SaaS domain.

●      Experience with Quora/Reddit or guest post partnerships.

About Us:

DriveX is India’s largest used 2-wheeler platform founded by Narain Karthikeyan, India’s first Formula 1 racer. DriveX is a fully stacked platform having capabilities across the pre-owned vehicle value chain from procurement to refurbishment to retail and service of pre-owned two-wheelers.

Website- https://www.drivex.in

Location- Bangalore

Job Overview:

We are looking for a talented Python Developer to join our tech team. The successful candidate will be responsible for developing server-side logic, integrating front-end components, and supporting the development of scalable and high-performance applications. The Python Developer will collaborate with cross-functional teams to deliver high-quality software solutions.

Responsibilities:

1. Develop server-side logic using Python for seamless integration with front-end components.

2. Design and implement scalable and high-performance applications.

3. Collaborate with front-end developers to integrate user-facing elements with server-side logic.

4. Implement security and data protection features.

5. Work closely with the product management team to define and implement new features.

6. Optimize applications for maximum speed and scalability.

7. Collaborate with other team members and stakeholders to deliver software solutions that align with business requirements.

8. Stay up-to-date with industry trends and technologies, and apply them to the development process.

Requirements:

1. Proven 3+years of experience as a Python Developer.

2. Strong proficiency in Python, with a good understanding of their ecosystems. 3. Knowledge of server-side templating languages such as Jinja 2 or EJS.

4. Understanding of front-end technologies, such as HTML5, CSS3, and JavaScript.

5. Experience with data migration, transformation, and scripting.

6. Proficient understanding of code versioning tools, such as Git.

7. Knowledge of authentication and authorization mechanisms.

8. Familiarity with common front-end development tools, such as Babel, Webpack, etc. 9. Strong problem-solving skills and attention to detail.

10. Excellent communication and collaboration skills.

11. Ability to work well in a team-oriented, collaborative environment.

12. Experience with microservices architecture is a plus.

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand Work with copywriters and brand leads to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience of 5 – 7 years
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Ability to work methodically and meet deadlines

• Establish relationships with new customers and secure contracts with new customers
• Drive the entire sales cycle from initial customer engagement to closed sales
• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
• Work on marketing tools to plan and execute lead generation campaigns
• Consult with prospect about business challenges and requirements,
• Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects.
• Make presentations to senior managers and decision-makers
• Draft and deliver proposals
• Report on sales activity
• B2B corporate sales experience in hunting merchants.
• B2B partnership experience is preferred.
• Handled merchants in lending/payment gateway companies will be an added advantage.

Responsibilities

• Lead the development of the backend systems for our first product
• Build reliable, secure and performant backend systems
• Drive test coverage and continuous delivery automation within the team
• Mentor and provide feedback to teammates

Requirements

• 5+ years of software development experience
• Strong computer science fundamentals
• Deep and wide knowledge of Java ecosystem
• Can write code that is readable, maintainable, secure and performant
• Know the importance of tests and how to approach writing different types of tests
• Good intuition for REST API design
• Deep understanding of relational databases, transactions, entity-relationship modeling
• Comfortable writing highly concurrent systems
• Experienced in using profilers, tuning garbage collection, optimizing SQL queries

Desired Skills and Experience

• Golang , Java , Python , Ruby

• Builds business by identifying and selling prospects; maintaining relationships with clients.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analysing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.