Sr. Product Manager- Connect

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel -https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 30 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 200 Terabytes of data across 5 Databases.

About the Role:

Seeking a seasoned Lead Engineer with hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, AI-powered products along with mentoring or leading a team of engineers.

Team-Specific Focus Areas:

Conversations AI:

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI:

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI:

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI:

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI:

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Responsibilities:

• REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
• Database - Designing collection schemas, and writing efficient queries
• Frontend - Developing user-facing features and integration with REST APIs
• UI/UX - Being consistent with the design principles and reusing components wherever possible
• Communication - With other team members, product team, and support team

Requirements:

• Expertise with large scale Conversation Agents along with Response Evaluations
• Good hands-on experience with Node.Js and Vue.js (or React/Angular)
• Experience of working with production-grade applications which a decent usage
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 5+ years of engineering experience
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Position: Architect (Typescript and JavaScript)

Experience: 10 Years

Location: Remote, India.

Immediate joiners are preferred.

Roles and Responsibilities:

* Architectural Support: the design, documentation and architecture of scalable software solutions using TypeScript and related technologies.

* Stakeholder Engagement: Collaborate with stakeholders to identify and define project requirements, translating them into technical specifications.

* Development Oversight: Engage in hands-on development, focusing on both new feature implementation and maintaining existing applications (50% development).

* Team Collaboration: Work closely with our development team to provide architectural guidance and ensure best practices are followed.

* Support and Mentorship: Mentor and support other development teams by providing architectural guidance and troubleshooting assistance (50% support).

* API Development: Create and optimize GraphQL APIs

* Code Quality: Write clean, maintainable code following best practices, including unit testing and code reviews.

* Troubleshooting: Debug and troubleshoot issues in existing applications to improve performance and reliability.

* Documentation: Maintain comprehensive documentation of code and processes.

* Collaboration: Work with cross-functional teams to ensure alignment and understanding of project requirements.

* AWS Integration: Utilize AWS services (e.g., Lambda, S3) for application deployment and management.

* Messaging Services: Experience with Kafka or other messaging services for event-driven architectures and data streaming.

* Continuous Improvement: Stay updated with emerging technologies and participate in team knowledge sharing.

Skills & Qualifications:

* 10+ years of experience in software development, with a strong focus on architecture and design.

* Proven experience in leading development teams and architectural design.

* Strong knowledge of JavaScript and TypeScript.

* Experience with RESTful APIs and GraphQL.

* Proficiency in AWS services and cloud-based development.

* Understanding of version control systems (e.g., Git) and collaborative workflows.

* Strong problem-solving skills and attention to detail.

* Excellent communication skills, capable of explaining technical concepts clearly.

* Familiarity with agile methodologies and the software development lifecycle.

* BA/BS in Computer Science, Engineering, or a related field.

Key Responsibilities:

• Conceptualize and create visual designs for a variety of digital and print marketing materials, including websites, social media, brochures, banners, and advertisements.
• Work closely with the marketing and product teams to create compelling designs to communicate the brand’s message effectively.
• Manage multiple projects from concept through completion under tight deadlines.
• Stay up-to-date with industry trends and incorporate new techniques and technologies into your design work.
• Provide creative direction and oversight on digital, print, and video graphic projects.
• Collaborate with external vendors and internal stakeholders to ensure that designs meet quality and brand standards.
• Revise and update existing designs to meet changing customer preferences and marketing goals.

Qualifications:

• Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
• 3-5 years of professional graphic design experience, preferably within a marketing or advertising agency environment.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator) and familiar with other design software.
• Strong portfolio showcasing expertise in graphic design, typography, and layout.
• Excellent communication and collaboration skills, with the ability to work effectively in a team and independently.
• Creative thinker with strong problem-solving skills and attention to detail.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Knowledge of the latest design trends, techniques, and technologies.

Key Responsibilities:

1. Provide technical support for application users

2. Replicate issues in the UAT environment

3. Maintain application master data

4. Document and manage knowledge base

5. Troubleshoot issues and identify solutions

6. Maintain positive working relationships with team members, including engineers and customer support technicians

7. Monitor application alerts and provide proactive services

8. Test new features in the application

9. Conduct impact tests of new features on the existing production environment

We are looking for an ambitious Co-founder and CTO to join and support our growth at Spacenos. The Person we are looking for will fill an entrepreneurial C-Level role and will enrich our team with the product development and delivery skills.

Skills Required

• 3+ years of experience as a technology leader. 
• Skilled in Java, ReactJs, Firebase, Google Cloud.
• Applied knowledge of Cloud Security, AWS, Machine Learning, AI and Tensorflow.
• Strong communication and team management skills. 
• Excellent resource handling and understanding of scaling principles. 

Roles and Responsibilities

• Develop and understand technological roadmap
• Develop feature rollout systems and processes
• Hire and manage outside/contracted engineering talent
• Structure and lead teams, individuals, and cross-functional relationships in a way that ensures productivity and communication.
• Collaborate with other teams to optimize user experience of products.
• Drive modern engineering principles and practices by implementing relevant techniques, processes, and best practices
• Clearly articulate plans and projects to both senior level executives and more junior team members.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

Preference -  Having experience in Telecom Domain.

You Will Do...

• Test the performance and robustness of the product to help determining the stability, scalability, and dimensioning
• Oversee preparation and verification of test environments in conjunction to developing test simulators and automation
• Capture and detail the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
• Report on the test execution in a timely manner with attention given to achieving outstanding quality
• Identifies issues, proposes system improvements, and performs repetitive test execution to resolve identified issues.
• Evaluate and research new tools and practices to improve the execution and processes
• Define the automation strategy to reduce the lead time of Performance testing
• Collaborate with microservice teams on test and integration with a focus on customer experience
• Design & execute test automation suite on solution level
• Continuously improve quality assurance through test management
• Develop and maintain the test automation infrastructure
• Operate pipelines for continuous delivery of microservices and SW packages
• Work with internal/external organizations and partners.

You will bring...

• Education: BS or MS in computer Science or acceptable equivalent
• Experience with UNIX/Linux operating system
• Min years of experience: 5 to 7 years of experience in Quality Assurance, Test Automation or similar role in development
• Strong understanding of Test methodology, reporting and automation
• Understanding and experience in Software Performance testing, analysis of highly integrated Enterprise application
• Knowledge on K8's deployment on Cloud Infra (AWS EKS Cluster)
• Hands-on experience on Helm Charts, config maps configuration changes, kubectl utility, Helm install and Upgrade
• Working knowledge on Load testing tools like JMeter, Postman, SoapUI, LoadRunner
• Hands-on knowledge on the Cassandra, Oracle, EDB, NoSQL DB like Cassandra
• Experience with Ci/CD Pipeline using Jenkin
• Good troubleshooting skill analyzing the thread dump, Memory heap dump
• Experience analyzing CPU/Memory consumption from the JProfiler or other tools.
• Strong programming Scripting & Programming languages - Python, Java, ANSIBLE, Shell
• System Monitoring and Reporting Tools - Grafana, Prometheus, JIRA, X-Ray, Dynatrace
• Good knowledge of wireless communication systems, lab troubleshooting and test automation technique/tools
• Good understanding of test automation framework with TestNG or JUnit
• Knowledge of cloud-native core principles, DevOps, ADP, Docker, Kubernetes, WRCP, RH OCP
• Experience in making shell scripts on-demand basis to automate the small or medium day to day work
• Experience communicating directly with daily status updates, Risk Mitigation & Results Closure.
• Strong programming, scripting, testing, and debugging skills
• Ability to work with Architect and Development team to define the key metrics and use cases to test the product stability and scalability

Job description

    A minimum of 8-10 years of hands-on IT experience, developing at least more than two full life-cycle project using public Cloud technologies such as SOA Suite, OCI, AWS, GCP, Azure etc.
    At least 5 years of experience in Java/J2EE with Spring Boot, Spring Microservices, Angular, MongoDB & SOA Suite 12C. Willing to learn new technologies .
    NodeJS/Angular/Java/J2EE web application development
    Agile development concepts
    REST, JSON, and distributed application development
    Unit testing frameworks and approaches to coding
    Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area.
    Strong written and communications skills are a must. Must be able to document, present, and articulate designs and technical decisions in front of teams and key business design makers.
    Developer loves to write code, build products and see your creations used by customers around the world.
Excellent experience in XML technologies XML, XSD, XSLT, XPath and Web Services SOAP, WSDL
Knowledge in functional and technical aspects of SOA (Service Oriented Architecture)
    Front-end frameworks (React, Angular, JS, REST)
General Cloud or Oracle Cloud Infrastructure knowledge
Oracle Integration cloud experience
The cloud migration experience is a plus
Competitive knowledge will be a plus.

Job Responsibilities

    Translate application storyboards and use cases into functional applications
    Design, build and maintain efficient, reusable, and reliable Java/Node/SOA/Mulesoft code
To develop integration solutions using Oracle SOA Suite 12c and Oracle Integration Cloud.
    To Support SIT, UAT, Go-Live, Hyper care
    To Support and resolve L3 level issues
    Drive initial testing phase and quality assurance process.
    Log their hours correctly in the System so that they can be billed to the Customers accordingly.
    Deliver high-quality, fully tested, and fault-proof Customer Integration Developments, as per the Technical Mapping Specifications.
    Ensure implementation of optimized, reusable (where possible) deliverables that cater to customer needs and cause the least impact to the existing Customer Integration landscape.
    Extensive know-how on the relevant Customer Integration IT Products, Integration patterns, protocols, and tools.
    Testing bench skills
    Deployment process awareness in full Software Development Lifecycle
    To deliver quality Integration Solutions on time.
    To hand over the Integration Solution to support teams with quality documentation.
    To provide good support as L3 Support.
    To be able to handle multiple projects at a time.

We indulge in all things that would excite you!!

• Work on large-scale, custom distributed software systems using Java, Scala, MongoDB, JavaScript (AngularJS, ReactJS) and the likes

• We work almost exclusively on customer site providing a mix of delivery and consulting services, so you'll be flexible about travel

• Employ Agile development including task estimation, test automation, deployment automation, and Continuous Integration to improve overall execution speed and product quality

• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a designation or title

• Spread the word about best practices in software development inside and outside Equal Experts community like Expert Talks

What we look for in you?

• 3 + years Hands-on in development and delivery experience with Java, Scala, and the likes

• Passion for software engineering and craftsman-like coding prowess

• Great OO skills, including strong design patterns knowledge

• Experience working with Agile, TDD, Lean and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)

• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business problems.