Tech Lead

Job Title: Process Executive – Voice (Digital Marketing Support)

Location: Gurgaon And Hyderabad

Work Schedule: Rotational Shifts 

Experience:

Freshers with Certification in Digital Marketing

Experienced: 0 to 6 Months in Digital Marketing (Preferred)

Job Summary:

We are hiring for the role of Process Executive – Voice with a specialization in Digital Marketing Support. This role involves providing voice-based customer and client support for digital marketing platforms, tools, and campaigns, including handling complex technical queries and contributing to platform optimization.

Key Responsibilities:

* Act as the first point of contact for advertisers and marketers using digital platforms.

* Handle voice-based queries related to campaign performance, ad delivery, billing, targeting, and account configuration.

* Resolve complex technical and platform-related queries via voice support.

* Collaborate with internal teams to escalate and resolve advertiser issues in a timely manner.

* Detect and track app/platform defects and inconsistencies.

* Provide consultation and guidance on best practices for campaign optimization.

* Contribute to continuous improvement by identifying root causes of recurring issues and suggestions

CYLSYS SOFTWARE SOLUTION PVT. LTD.

Job Description| Sr. Dot.Net Developer-

Purpose of the role:

The ideal candidate will be familiar with the full software design life cycle. We are looking for a

.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support. In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you. Your goal will be to work with internal teams to design, develop and maintain software.

REQUIREMENTS:

• Should have a minimum of 5+ years of hands-on experience in .NET MVC, Core, ASP

.NET and SQL Server.

• Should have expertise in C# programming.

• Should have strong UI and MVC knowledge.

• Should be proficient in JavaScript, HTML and CSS.

• Should be familiar with at least one frontend framework like bootstrap, Telerik etc.

• Should have experience in Agile software development/Agile methodologies.

• Familiarity with architecture styles/APIs (REST, RPC)

• In addition, with the knowledge of Angular.

• Experience working in agile development environment.

• Experience developing web-based applications in C#, HTML, JavaScript, or .NET.

• Should have experience in ASP.NET, MVC, .NET CORE, Design Patterns, SQL Server.

• Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle.

• In addition, with the knowledge of Razor pages / Dynamic CRM.

MANDATORY EXPERIENCE:

• Bachelor’s or Master’s in Computer Engineering or Computer Application.

• Diploma/Course in Computer Application.

• Hand-on experience in ASP.NET, MVC, Design Patterns, SQL Server or relevant experiences.

Key Skill :

- JavaScript with Dom Manipulation

- Good understanding on AJAX concepts

- Know jQuery implementation with its libraries

- Front-End Framework - Bootstrap knowledge

- In-Depth knowledge of PHP and its framework CodeIgniter

- In-Depth knowledge of Relational Database - MySQL

- Integration of Third Party Code Snippets.

- Knowledge of deployment the project on the production server

- Restful API Design and Development with CRUD Functionality

- Git/Github Knowledge

- Must be open to learn new technologies and frameworks as per the project's requirements

- Must have ability to work under pressure while performing priority tasks

- Must have critical and analytical skills

- Must be a quick and self-learner

Add on Benefits :

- Knowledge of Jira, Git and Digital Ocean are the key benefits.

• Azure IaaS and PaaS.
• .Net (Core and Framework)
• Web API, ASP.NET, Entity Framework
• MS SQL Server
• HTML5, CSS3, Jquery and JSON
• Angular / React JS
• Unit Testing Framework for .NET using MS Test Manager or Nunit
• Unit Testing Framework for Angular or React JS

• Docker & Kubernetes
• BOT

• Should have the ability to implement solution based on the technical design document and discussions with Tech Leads  / Architects.
• Should have the ability to identify and implement software development best practices.
• Should have the ability to collaborate with other team members to deliver the solution.
• Should have the abiliity to troubleshoot issues..

Requirements:
Good working knowledge of Adobe XD
Pay attention to details
Distill simplicity from complex user requirements
Excellent verbal, written, and communication skills

• Should have strong knowledge and hands-on experience in JDK 1.8+ 
•  Should have worked in Struts, Ajax, Spring MVC, Spring Boot and Angular 
• Should have strong expertise in SOA and Microservices • Experience in Insurance domain would be an added advantage
• The responsibilities of Java technical leads include working with developers to ensure quality network frameworks, mentoring junior level staff, and identifying issues that affect product delivery.
• Experience of Software Engineering Process and in Design J2EE Design Patterns.
• Code Review and Best practices, Unit Testing
• Team mentoring

• MUST HAVES:
1. Top  Mandatory Skills: 6+ Years in: JAVA / J2EE, Spring MVC ,Springboot, Microservices
2. Domain Experience:- BFSI (Minimum 2 yrs latest)
3. Joining time / Notice Period: Immediately

• Measure impact and perform analysis to improve KPIs.

Your Responsibilities :