Store Supervisor, Warehouse Supervisor

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.

Responsibilities:

• Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.
• Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.
• Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.
• Manage employee relations issues, including grievances, conflicts, and disciplinary actions.
• Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.
• Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.
• Maintain HR records and ensure that employee files are up-to-date and accurate.
• Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.
• Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

• Bachelor's degree in Human Resources or related field.
• Minimum of 5 years of experience in recruitment, team management, and employee relations.
• Strong knowledge of employment laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Ability to handle sensitive and confidential information.
• Strong organizational and time management skills.

Ø Candidate should have civil diploma.

Ø Candidate should have 3-4 year experience.

Ø Must have knowledge of security sector.

Ø Manage all site work of Gurgaon location.

Ø Manage the allocation of resources, including labor materials and equipment.

Ø Communicate effectively with clients, contractors and other stakeholders to ensure project expectations .

Ø Maintain accurate records of progress, costs and quality control measures.

Ø Ensure projects are completed on time, within budget, and to the required quality standards.

Ø Must have knowledge of AutoCAD & Drawing.

Ø  Proper handling all site fencing work.

Steinbeis India

Position: Senior Full Stack Developer

Experience: 2-5 years

Salary: Based upon Industry Standards (Best in Industry)

Job Description: Senior Full Stack Developer (MERN Stack)

We are seeking a highly skilled and experienced Senior Software Developer with a strong background in MERN Stack (MongoDB, Express.js, React.js, and Node.js) development.

Responsibilities:

• Lead and manage a development team, delegating tasks and ensuring effective collaboration.
• Design, develop, and maintain efficient and scalable web applications using the MERN Stack.
• Write clean, well-documented, and high-performing code while adhering to best practices and coding standards.
• Creating schedules and timelines for both you and your team, and ensuring strict adherence to these timelines.
• Implement robust security practices to safeguard data and applications.
• Conduct thorough testing and debugging to ensure the functionality, performance, and security of the applications.
• Work closely with product managers, designers, and other stakeholders to deliver solutions that meet business requirements.
• Provide technical guidance and mentorship to junior developers, assisting them in solving complex problems and improving their skills.
• Stay updated with the latest trends and advancements in MERN Stack development and suggest innovative ideas to enhance our software products.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2 to 5 years of professional experience in MERN Stack development.
• Strong proficiency in Node.js, React.js, Express.js, MongoDB and java.
• Experience with RESTful API development and integration.
• Possessing a robust understanding of coding.
• Solid understanding of front-end technologies such as HTML5, CSS3, and JavaScript.
• Knowledge of database systems and proficiency in writing efficient database queries.
• Familiarity with version control systems (e.g., Git) and agile development methodologies.
• Excellent problem-solving skills and the ability to think critically.
• Strong communication and interpersonal skills, with the ability to collaborate effectively within a team.

Please submit your resume, along with relevant work samples, highlighting your experience with MERN Stack development.

Location: Gachibowli (Hyderabad)

Website: https://www.steinbeis.in/

Mandatory skills:

SAP HANA Database 1.0 & 2.0.

HANA Database Tools.

Monitoring, Tuning, and Troubleshooting of SAP HANA systems.

Job description

• Having experience on Implementation, Upgrade and Maintenance & Support Projects.

• Planning all the upcoming activities with the client and with the team and making sure it is

executed on time.

• Experience in monitoring, tuning, and troubleshooting of SAP HANA systems and performed

the system refresh activities

• Installation of SAP Hana Database 1.0 and 2.0

• Starting and stopping of SAP HANA systems

• Monitoring SAP HANA system landscape

• Create and configure connection SLT to ECC

• Initial configuration of SLT Replication Server

• Experienced in using various HANA database tools like HANA studio

• Scheduling regular backups of HANA system

• SAP Hana system Refresh and performed the Revision upgrades

• Upgrades the Hana Database from 1.0 and 2.0

• Performed the Client Copies, Movement of Transports, configured the Printers and Applied

the support packages in ABAP and Java systems using SPAM and SUM

• Having experience on Implementation, Upgrade and Maintenance & Support Projects.

• Planning all the upcoming activities with the client and with the team and making sure it is

executed on time.

• Experience in monitoring, tuning, and troubleshooting of SAP HANA systems and performed

the system refresh activities

• Installation of SAP Hana Database 1.0 and 2.0

• Starting and stopping of SAP HANA systems

• Monitoring SAP HANA system landscape

• Create and configure connection SLT to ECC

• Initial configuration of SLT Replication Server

• Experienced in using various HANA database tools like HANA studio

• Scheduling regular backups of HANA system

• SAP Hana system Refresh and performed the Revision upgrades

• Upgrades the Hana Database from 1.0 and 2.0

• Performed the Client Copies, Movement of Transports, configured the Printers and Applied

the support packages in ABAP and Java systems using SPAM and SUM

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

What Makes You A Good Fit :

• You are passionate about technology and software development
• You are continuously experimenting and learning more
• You love solving problems and digging into complex problems
• You believe in taking decisions as close to the product and technical expertise as possible.
• You believe in creativity, trying new things and learning from your mistakes.
• You believe in sharing insights and helping one another to build an even better user plan.

Key Skills Required:

• 3-8 years of Experience in Java Product Development.
• Good understanding of MYSQL.
• Practitioner of clean code and SOLID principles
• Exposure to GIT and Maven
• Good verbal and written communication skills
• Understands different major language paradigms (Object Oriented and Functional)
• Understanding and Experience with Multi-Threaded Applications
• Prior Experience in a SAAS Product company is a Plus 
• Experience with Managing Team is a plus

Educational Background:

• Bachelor's/Master’s degree in Computer Science Engineering from Tier 1 College is a Plus.

Why You Should Join Rezo.AI

• You will be surrounded by Passionate Team Members with Exposure to Product Building
• You will be learning About various Product Development Cycles
• Big Career Opportunities
• Learning by doing
• The Opportunity of Innovation
• Recognition
• Enhanced Responsibility and Team Management

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

Hii 

Please Find the Job Details below.


Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelors or Master's degree in Business, Marketing or a related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Company Profile:

The client is a provider of device lifecycle management and distribution solutions globally. Having forged valuable relationships over the last 2 decades with manufacturers, mobile network operators, distributors, wholesalers, and retailers in over 100 countries, we help grow their business with customized solutions across every stage of the wireless device lifecycle.

Job Synopsis:

Role: Business Head

Industry Type: E-Commerce

Education: Degree in Engineering plus MBA (Prefer top business schools)

Experience: 10-15 years

Location: Singapore

Job Responsibilities:

•         Deals with E-Commerce platforms for new and refurbished Mobile Phones.
•         Building the Online sales team – recruiting people, training, and building capabilities.
•         Developing an Online channel – setting the product, pricing, and promotion strategy.
•         Building infrastructure to support the marketplace model and increase penetration.
•         Joint Business Planning with Online customers to increase the traction and develop Lighting

Category on Online platform.

•       Broad functional experience in technology and/or various vertical industries.
•       Meeting and exceeding financial and channel sales goals for Modern Retail Channel.
•       Driving contract negotiations and terms improvement with customers.
•       Building effective Annual Business Plan and forecasts, in conjunction with all the stakeholders and departments, for driving Business.
•       Establish best practices for marketing and advertising in the mobile space.
•       Ensure alignment between marketing strategies and the overall business marketing strategy.
•       Collaborate and work with cross-functional teams to plan, deliver, and execute successful mobile marketing campaigns.

Required Qualifications:

•         10+ years of work experience with min 5+ years of experience in the E-Commerce field.
•         Strong familiarity with the mobile and digital content domains.
•       Prior experience in Used Smartphones (E-commerce)/new phone ecosystem.
•       Experience of working in Start-up companies and well-versed with the B2B & B2C market.
•       Willing to travel for business purposes.
•       Effective negotiation and vendor management skills.
•       Outstanding communication, interpersonal, and leadership skills.

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations