Intern Client Success

Key Responsibilities

Execute comprehensive manual test cases for our e-commerce platform

Design and implement automated test scripts using Selenium or Playwright

Work with AI-based testing tools to enhance testing efficiency and coverage

Identify, document, and track bugs throughout the testing lifecycle

Collaborate with developers and product managers to resolve issues

Participate in sprint planning and review meetings

Create and maintain testing documentation

Requirements

Minimum 2+ years of hands-on software testing experience

Strong manual testing skills with attention to detail

Experience with test automation frameworks (Selenium or Playwright)

Familiarity with AI-based testing tools and approaches

Understanding of e-commerce platforms and their testing requirements

Excellent problem-solving and analytical skills

Strong communication and collaboration abilities

Experience with agile testing methodologies

Selection Process

Our hiring process involves practical assessment to ensure candidates have the hands-on experience we require:

Initial screening and interview

First-round technical assessment (practical task)

Technical interview

Second-round technical assessment (practical task)

Final interview

Note: Completion of the practical assessment tasks is mandatory for all candidates as we prioritize demonstrated skills and hands-on experience.

Strong Product / UI/UX Designer Profile

Mandatory (Total Experience): Must have 6+ years of professional experience in UI/UX or Product Design

Mandatory (Experience 1) – Leadership & Mentorship): Must have 2+ years of experience leading and mentoring design teams, including providing feedback, guiding workflows, and elevating junior designers’ capabilities

Mandatory (Experience 2) – Design Systems & Hands-On Skills): Must have strong hands-on experience with scalable design systems for web and mobile platforms and be highly proficient in Figma

Mandatory (Experience 3) – Client & Stakeholder Management): Must have direct client or stakeholder-facing experience, able to communicate design concepts persuasively and collaborate throughout the project lifecycle

Mandatory (Portfolio): Must have a strong, well-curated portfolio demonstrating end-to-end product design work, including user research, interaction design, visual design, and measurable impact on product outcomes

Mandatory (Communication Skills): Must have excellent communication and storytelling abilities to present complex design ideas clearly to clients, stakeholders, and teams

Mandatory(Education)- Must have Bachelor’s or Master’s in Design

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

• Hands-on expertise in managing technical teams and work closely with business stakeholders
• Should be familiar with card testing and POS ecosystem.
• Experience with designing APIs and building platform integrations in Commerce, POS, FinTech and Payments
• Payment’s domain experience.
• Extensive experience on Base24 & SWITCH part for payment format.
• Exposure on ISO8583 Messaging system.
• API understanding and creation.
• Working knowledge on cryptographic algorithms (RSA, EC, AES, SHA variants), TLS/SSL protocols. C Symetric and A symetrics, K.M.S.
• Digital Payments technical knowledge - QR/ POS/ UPI/ BQR
• Understanding of CI/CD pipelines, Kubernetes, containerization, Docker
• Must have strong technical skills in Android APK and iOS development Concept and Web services.
• Supportability, monitoring, ops in general.
• Accurate cost models to deploy and operate
• Extensive experience in TLOG’s, data integration with downstream applications, and impact of POS changes on different financial, legal, compliance, loss prevention, etc. applications.
• Extensive experience with payment systems 7861 (EMV, payment middleware, encryption, tokenization, settlement, offline scenarios,).
• Extensive experience with different types of payment methods including credit, debit, gift cards (Both closed loop and open loop), PLCC, PayPal, AliPay, checks, etc. as well as different payment form factors like Tap N Go, contactless, swipe, EMV, Mobile, etc.
• Extensive experience with payment devices (pin pads, printers, registers, scanners).
• Experience in Node.js / Java / Python, building REST APIs, with experience/exposure to front end stack like JavaScript & React / Angular. 
• Experience with Storage systems - RDBMS, NoSQL (Cassandra/MongoDB), Redis/Memcache/Aerospike.
• Experience in messaging tools like Kafka/AWS Kinesis etc...
• Design expertise for performance, scalability, fault tolerance and high availability

• Experience with POS systems and Payments domain.
• Demonstrated experience for systems architecture, design, and integration for POS systems
• Java and/or Node.js. Experience building micro services (REST APIs) using Node.js
• Experience with one or more RDBMS databases like MySql, PostGreSQL
• Experience with one or more NoSQL databses like MongoDB, Cassandra, DynamoDB, Aerospike, Elastic Search, Redis, neo4j etc.,
• Caching technologies like: Redis, Elasticache,
• Cloud Providers like: AWS/ Google Cloud / Azure
• CI / CD : Jenkins, Docker, Kubernete
  

• Develop Websites in React JS

• Use the best architecture suited for the project
• Familiar with state management
• Integrate API & SDKs
• Covert design to code
• Knowledge of typescript is a plus
• Write clean, structured code
• Should have good experience in Redux / Next

Key Account Manager Job Description

                                                                         JOB DESCRIPTION (JD)

The following obligatory points are a standard part of every JD and each employee regardless of his/her designation is fully obliged to fully understand and comply with the below:

1. Unconditional compliance of the following policies:
2. Company Inner Regulations and Information Security Protocol (ISP).
3. Departmental Policy (DP) or Work Centre Area Policy (WCAP) – whichever and wherever applicable.
4. Guidelines to systems and documentation.

Detailed description of specific responsibilities:

1. B2B lead generation.
2. Arranging meetings and demos of our offerings to potential clients.
3. Deal closure.
4. Handling ground force (supermen) and ensure customer satisfaction in terms of services and operations after sales.
5. Coordinate with formulation and tech team to give them market feedback to help in improvement of our products and also manage demand and supply in market.
6. Handle customer queries and solve their problems.
7. Onboard new distributors on panel and handle business through them. Also handle existing distributors.
8. Manage all legal paper work related to sales and subscription of our products and services.
9. Collection of payments from all the clients and distributors handled.

• Develop, implement and manage social media strategy for all our games
• Manage Brand Presence & online reputation across all platforms
• Assist in developing the and executing the marketing & branding strategy to improve market share and reach
• Monitor activities such as media, brand value proposition offered, brand activation, advertising, promotions etc
• Carrying out market research in order to keep up to date with customer trends, as well as attempt to predict future trends
• Develop innovative brand campaigns online in line with business objectives and strategies
• Plan and execute Social Advocacy, Influencer Marketing and Community Management programmes
• Support corporate marketing efforts and coordinate with the management, public relations, marketing and product stakeholders to identify promotional opportunities
• Strategise and oversee marketing campaign from planning to execution for all Digital platforms
• Periodically perform competitor analysis on all mediums
• Behave as a brand champion, ensuring brand equity and guidelines are upheld in all communications.
• Develop strategies to further penetrate the market of Poker
• Handling of brand P&L for effective topline and bottom-line deliveries
• Ensure that we leverage on the common market intelligence & consumer needs
• Analyze player behavior and suggest marketing strategies to enhance the user experience
• Monitor the brand(s) spending in accordance with allocated budgets and business performance
• Lead & generate MIS on brand(s), competition and trade at regular intervals so as to result in effective brand management.
• Collaborate with all stakeholders – internal and external – to consistently deliver on the agreed objectives in the assigned timelines.
• Should drive and calculate ROI for all marketing initiatives
• Spearheading product and tactical innovations on the brand
• Identification and implementation of brand/line extension opportunities

Zoop.one is Looking for a Talented App Marketer who will create and execute effective acquisition strategies, launch new marketing programs, build relationships with networks and publishers, and optimise activities for return on investment and cost-efficiency.

Job Brief :

Establish, implement and measure the effectiveness of mobile app paid advertising initiatives to drive adoption and engagement of our mobile app.

Responsible for managing online advertising and display campaigns, preferably third party app advertising campaigns with mobile ad networks 

 Plan, execute and manage the daily content of various channels (local and international), including social media, mobile app and video etc.

Creating strategies for generating bold and innovative ideas for growth via paid channels

managing advertising campaign execution, creating and optimising campaigns, analysing traffic data and solving problems).

Responsible for tracking, attribution, and overall data access to analyse key metrics including cost to acquire, quality of the traffic by source, and return on investment.

Provide complete performance reporting and analysis on all mobile marketing campaigns and take relevant action on insights gained.

Identify and manage new & existing content providers, including both individuals and financial corporates.

Responsible for new customer acquisition via our mobile app.

Required Skills and Experience:

Must have experience in Mobile App marketing, UAC and app install campaigns on various paid and owned media like Google, Facebook, Apple Search Ads, etc

Worked on Google Analytics, Appsflyer, Clevertap and other popular tools for mobile attribution, acquisition, re-engagement..

Must have experience in paid mobile app marketing, mobile marketing, digital marketing, and/or display and search marketing..

Should understand the concepts of Lifetime value of a user (LTV) and its application.

Must have experience in delivering customer acquisition growth and optimisation across key metrics.

Experience

At least 3+ years of experience in App Marketing/ digital marketing/ financial editorial /Content Management .

Data-driven mindset with excellent analytical and problem-solving skills.

Experience Working within the Fintech ecosystem is a must.