Intern Client Success

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Senior Social Media Account Manager

Experience Level: 3+ years in Agency set-up

Location: Bangalore, On-site

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 3+ years of proven experience in social media management within a client-based agency or related environment. 3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

About CoPoint AI

CoPoint AI is a specialized consulting firm focused on transforming businesses through process improvement, data insights, and technology-driven innovation. We leverage AI technologies, Microsoft cloud platforms, and modern web development frameworks to deliver intelligent, scalable solutions that drive measurable impact for our clients. Our team partners across industries to design and deploy solutions that streamline operations, enhance customer experiences, and enable data-driven growth.

Our Vision 

We transform businesses through process improvement and data insights leveraging AI on the Microsoft stack

Our Values

• Be Purposeful: Think Straight, Communicate, Always Do The Right Thing
• In Partnership: With our Team, For our Clients, In our communities. 
• Create Impact: Deliver value-based solution, help Individual achieve their dream, demand profitable growth.

Role Overview

As a Senior Consultant at CoPoint AI, you will drive end-to-end delivery of both AI-enabled data solutions and modern web applications. You will blend technical expertise in AI, Microsoft platforms, and full-stack web development with business insight to architect and implement impactful solutions across client environments.

Key Responsibilities

• Lead design and implementation of end-to-end data, AI, and web application solutions
• Architect and build responsive, user-friendly web interfaces integrated with enterprise data systems
• Develop and optimize secure, scalable APIs and microservices using cloud-native principles
• Implement AI-powered features in web applications using LLMs, Azure OpenAI, and Cognitive Services
• Guide teams in AI-assisted software development lifecycle improvements
• Build frameworks for responsible AI governance and model monitoring
• Comprehensive understanding of the AI solution landscape
• Leadership experience in AI-enabled digital transformation initiatives
• Expertise in AI adoption strategies and change management
• Ability to translate AI capabilities into measurable business value
• Design multi-model architectures combining analytics, AI, and web experiences
• Act as a subject matter expert in Microsoft Azure and modern web frameworks (e.g., React, Angular, .NET Core)
• Manage project work streams and lead cross-functional delivery teams
• Cultivate and manage client relationships, providing strategic and technical guidance
• Identify and propose innovation opportunities through data and digital experiences
•  Mentor junior developers, analysts, and consultants
• Ensure high quality and consistency in solution delivery and user experience

Qualifications

• Deep expertise in Microsoft data technologies (Azure Data Factory, Synapse, Power BI). 
• Proven experience implementing enterprise AI solutions on Azure 
• Advanced knowledge of large language models and their business applications 
• Expertise in AI-enhanced software development methodologies 
• Experience with AI model evaluation, validation, and responsible deployment 
• Proficiency in developing custom AI solutions using Azure OpenAI, Cognitive Services, and ML services 
• Experience integrating AI into existing enterprise applications and data platforms 
• Experience managing client expectations and delivering high-quality solutions 
• Strong technical leadership and problem-solving capabilities 
• Excellent communication and presentation skills 
• Ability to anticipate client needs and propose strategic solutions

What should You expect:

• A culture of continuous learning with certification support.
• Clear career advancement pathways.
• Competitive compensation and benefits.
• Flexible work arrangements.
• A collaborative environment that values innovation and creativity.

Ready to shape the future of enterprise technology? Join our team of Microsoft technology experts and make an impact.

Responsibilities & Duties:

Making Call to Customers, Maintaining the Database, Online Sales

Maintain a relations with the existing clients and ask to upgrade their packages or renewals

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per client revenue optimization & renewals.

Handle `client queries/escalations.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domain.

Manage and create product listing and another day to day activities on portal

Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.

Required Experience, Skills and Qualifications

Experience: Minimum 6 Months in Online and Concept Sales

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Must have laptop

We are looking for an enthusiastic Business development executive to join our team with great communication skills.

Roles & Responsibilities

• Develop business for the company’s design and development services.
• Creating and implementing strategic sales plans
• Generate new business contacts, collaborating with them from initial contact to contract finalization.
• Building relationships with prospective clients and maintaining consistent contact with the existing ones.
• Build customized proposals that cater to clients' need
• Responding to potential clients with queries.
• Ability to identify challenges for targeting clients and resolve them.
• Develop and maintain a database of contacts, activities, and outcomes.

What will make you stand out to us

• BBA or MBA in any discipline ( MBA Marketing Preferred )
• Experience Required: 0-1 years 
• Proficient in English (Spoken + Written)
• Great communication and interpersonal skills 
• Up-to-date with the latest sales trends and practices
• Ability to work in a deadline-driven environment
• Excellent team spirit and positive perspective
• Attention to detail is paramount
• Strong negotiation & presentation skills
• Ability to manage objections and manage time effectively

Amagi Media Labs is rapidly disrupting the TV broadcasting Industry as we know it. Founded in 2008, Amagi is now the largest TV AD Network with over 30 million advertising seconds and more than 400 TV channels working on Amagi’s Cloud Infrastructure and managed playout servers. To know more about what Amagi does please visit http://www.amagi.com">www.amagi.com

Technical Program Manager Job Description

Amagi is looking to expand its project/program management team responsible for managing end to end development and delivery of various ongoing software development programs and initiatives within Amagi. We are looking for people who are process oriented, have a strong technology background, who have experience in executing and managing large software projects in the past. The software development projects under execution are largely in the intersection of media and cloud technology domains. 

Responsibilities

• End-to-end ownership of multiple short term and long term product development and delivery initiatives for Amagi's key products 
• Working closely with cross-functional teams like engineering, product, quality assurance, operations and customer success teams.
• Articulating and defining program milestones for  successful and timebound completion of initiatives by developing project plans in collaboration with all the stakeholders. 
• Identifying and resolving process bottlenecks, dependencies and related challenges
• Enterprise program management : Apart from standard product offerings, for enterprise customers, Amagi offers tighter integration and customization of their workflows over the core product offerings.  In this role you one manage end to end onboarding and going live for such enterprise customers.  This involves 
• Working with pre-sales/sales/onboarding/customer to get the requirements
• Prepare a detailed project plan & track it across teams; keep the stakeholders (Sales, ONB, Customer) updated on status and milestones
• Work with Enterprise Engagement Team in Broadcast Engineering closely to deliver according to the plan
• Get the customer trained on the platform before going live
• Formally hand off to support once the customer has gone live

• Create, publish and maintain well organised, comprehensive data and information about the initiatives to enable organization wide transparency and reporting
• Developing dashboards and success metrics to provide visibility to various stakeholders.  
• Ensuring consistent and clear status reporting 
• Prepare presentations and provide supporting data as needed

• Managing one or more programs involving product development initiatives belonging to various categories, like 
• Cutting edge cloud technology intensive SaaS products
• Software solution involving media technology (eg, audio/video streaming) 
• Web frontend and backend related products (built on latest web frameworks)

• Setting up processes, actively participating in improving and maintaining processes for product development and delivery initiatives to enable efficiency across organization
• Based on agile methodologies and project management best practices
• Training and evangelizing the participating teams on agile processes

• Managing executive stakeholders
• Helping the program management team as a whole to publish metrics, dashboards to bring visibility of various programs to the executive team.
• Helping the executive team to take directional calls on new and ongoing programs.  

Desired Skills and Experience

We'll need you to have a good foundation for establishing technical and non-technical enablement needs for internal and external teams.

Required Skills: 

• Communication skills: The candidate must be good at business communication, good at using all modern tools at disposal, be able to organize and lead meetings as and when required. 
• Technical Knowledge: The candidate must have a strong technical background and must be well aware of software engineering technology stacks popularly used in technology heavy companies. The candidate must be able to write and present tech heavy documentation.
• Process Knowledge: The candidate must have experience in running process oriented programs and projects, must have knowledge of agile frameworks, and should be able to set up agile processes for existing and new product development initiatives. 
• Data driven acumen: The candidate must be able to do qualitative and quantitative analysis on available data and metrics to take up calls and set directions for the team.
• Relationship management: The candidate must be able to maintain a good working relationship with various cross functional team members and key stakeholders.

Required Experience:

• Experience in running scrum ceremonies and managing related artifacts
• Hands on experience in project management tools (e.g. Jira)
• Domain experience: Prior experience in media technologies like OTT, audio/video technologies, AWS/GCP cloud based application or web application development

Formal Qualifications:

• Certifications (Preferable):  Agile certifications - CSM® / PMI-ACP® / SaFE® 
• Preferred Work Experience: 2 - 5 years 
• Enterprise Program managers: 5-7 years in Project/Program management
• Educational Qualifications: BE/BTech + MBA (From Tier I/II institutes) 

Location: Chennai

Job Type: Permanent
Experience: 4+ Years

Job Description

• Develop and implement test plans and procedures using the testing tools
• Hands on Experience with web application testing.
• Experience with test automation for web using tools such as Selenium using Ruby/Java
• Good knowledge of working with PostgreSQL
• Good knowledge of writing test cases in Zephyr scale (JIRA)
• Good knowledge using Postman API
• Good knowledge of GitHub
• Knowledge in Cucumber with Ruby is added advantage
• Should have worked with Agile technology

Job Description

We are looking for an ASP.NET MVC developer that will be able to develop and support existing applications. The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns. Your primary responsibilities will be to design and develop these applications. Therefore, it’s essential that you are skilled at problem solving, solution design, and high-quality coding.

Responsibilities

• Delivering a high-quality application
• Integrating with front-end developers
• Ensuring a required level of performance

• Writing test-backed server-side code
• Analyzing requirements and designing new functionality
• Supporting and fixing existing functionality
• Selecting and using the most appropriate and efficient technologies for a particular application
• Designing and building application layers

Skills

• Proficiency in C# | Visual Basic
• Experience using .NET 5+ | Core
• Experience in developing NET MVC | ASP.NET Core MVC applications
• Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )
• Proficient knowledge in MSSQL | MySQL | Oracle | other RDBMS
• Database design including indexes and data integrity 
• Dependency injection pattern and IoC containers using at least one of: Autofac, Unity, Ninject, and/or SimpleIoc
• Writing tests with  NUnit | XUnit | MSTest
• Implementing enterprise application patterns 
• Understanding of HTML, JS, and CSS
• Familiarity with the client side framework  jQuery | Angular 1.* | Angular 2.*+ | React |
• Familiarity with  Kendo UI | DevExpress | Syncfusion
• Integrating web analytics tools 
• Familiarity with Azure Web Apps | AWS Cloud