Intern Client Success

Job description:

1. Coordinating and Monitoring the Team Members to ensure that all Deliveries are Prepared and delivered to Customers within Stipulated Timelines.

2. Coordinating with Customers for Data & fee collection, Clarification of Suspense, and getting any Missed/Unclear Document Sets.

3. Scheduling Client Visits with DCs/Negotiators for Data Collection per the Pre-Determined Frequency set with Customers.

4. Escalating to Management any Issues they are Facing with Customers/Team Members.

Required Candidate profile:

1. Any Graduate (Preferably B.Com & M.Com)- Married Women mostly preferable.

2. Experience Working in an Accounts/Audit Office is an Added Advantage.

3. Prior Experience in using any Accounting Software is an Added Advantage.

Vakilsearch is a people-first organisation that thrives on the enthusiasm of our team to execute our mission to the satisfaction of our customers. Towards this end, we stress on creating an optimal work-life balance and inculcating a strong sense of team spirit that stems from enthusiasm and good vibes. When you work at Vakilsearch, you don't just become an employee, you become family, and we always coalesce around each other to ensure a strong sense of family.

I Responsibilities and Accountabilities:

• Do valuation for clients.

• Prepare Statement of Accounts (SOA).
• Prepare ITR filing.
• Preparation of Financial Statements.
• Providing Financial and Legal Advice.
• Certifications like Net worth, Revenue certificate, SSL certificate etc.
• Manage escalations from clients.
• File Form 15CA/CB.
• Conduct verification.
• Handle Futures & Options., Construction Co. Accounts or any other complicated    accounting.
• Undertake Tax Audits.
• Manage a team.

II Tools & Resources required:

• Desktop

I Qualification(s):

 CA – Qualified.

II Experience:

• Nature of Experience: Experience in handling private limited company compliances, accounting and taxation.
• Length of Experience: 1 - 2 years.

III Skill Set & Personality Traits required:

• Conceptual understanding of accounting, IT, GST, and accounting standards.
• Visible Leadership skills – can motivate others to achieve.
• Strong professionally – credible with integrity.
• Good communication skills.
• Strong interpersonal skills.
• Organizational skills and ability to manage deadline

IV Location: Chennai.

V Additional information:

• Preference will be given to those with Articleship experience from Audit firms.
• Candidates proficient in Hindi language will be given higher preference.

• Cultivating solid relationships with clients through the provision of exceptional service.
• Should be open to travel and explain the products of clients to relevant stakeholders
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients and their audience through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' challenges
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to other fellow members.
• Organizing training seminars to enable clients to engage with the stakeholders
• Should be proficient in using excel.
• Should have 1-3 years of experience
• Mediator between the clients and different departments in the organization.

TECHNICAL Project Manager             

GormalOne LLP. Mumbai IN

GormalOne is on a mission to make dairy farming highly profitable, especially for the smallest farmers living in the most neglected geographies. We are a dairy-focused technology solution provider with a vision to resolve the pain points of everyone in the dairy ecosystem. We are building a comprehensive platform for cattle management where farmers to AITs (Artificial Insemination technicians), para vets, veterinarians, consultants, and corporates can collaborate and benefit each other using data. Nitara offers an easy-to-use artificial intelligence-enabled herd management system for farmers/veterinary/paraprofessionals/AITs.

We are looking for a Project manager who will be instrumental in the planning and management of both IT and IT-related projects. As a Technical Project Manager, you are required to have a high level of technical expertise as well as organization, leadership, and communication skills.

Responsibilities

• Responsible for project planning and delivery. Ensure scope for all the projects are delivered to meet the business need as per the agreed schedule, scope, quality, and cost. Lead project planning effort in the creation of project plans, tasks, and schedules
• Conduct high level scoping, impact and risk assessment, schedule, and resource requirements for the successful delivery of the projects to the agreed scope.
• Organize and facilitate regular project scrum to track project tasks and dependency.
• Identify, assess, track and mitigate issues and risks at multiple levels
• Work closely with various teams internally & the user side to ensure delivery of solutions and deployment as per requirement.
• Drive effective teamwork, communication, collaboration, overcome obstacles, resolve conflicts, and commitment across multiple disparate groups with competing priorities.
• Responsible for the overall health of the projects by monitoring schedule, budget, milestones, and benefits attainment, project risk control, and project governance.
• Ensure that realistic project plans are prepared and maintained & all activities are tracked against the plan, providing regular and accurate reports to Management.
• Responsible for change control, gaining agreement for CRs to the projects from the product owner and other relevant stakeholders.
• Provide weekly / regular project updates to the Program Management Office.
• Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives, etc.
• Hiring, training, and developing new employees to meet organizational needs
• Reviewing employee performance evaluations and providing feedback on areas for improvement.

Certifications Required

• Project Management Professional (PMP) or Prince 2 foundation/practitioner.
• Certified Scrum Master (CSM)

Skills and Capabilities

Essentials

• Min 3-5 years of technical project management experience with overall 5-10 years of IT services experience.
• Excellent project management skills to develop a business case and deliver solutions to the user with oversight of technical solution implementation.
• Proven experience in managing projects using agile methodologies such as agile scrum. Good knowledge of tools like Jira, Azure DevOps, MS Projects, Confluence, etc.
• Experience in managing projects in a variety of technologies (e.g. Java, .Net, etc.)
• A high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.
• Strong analytical and quantitative skills in order to gather insights from data to identify underlying issues
• Ability to thrive in a fast-paced, Scrum/Agile development environment with the ability to multi-task and respond flexibly to change
• Deal well with ambiguity and changing deadlines while keeping the focus on delivering results.
• Strong and effective project leader who can prioritize well and communicate effectively.
• Comfortable in getting hands dirty in day-to-day tasks to get things done
• Experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.
• Experience in handling different phases of the project's life cycle from requirement gathering until steady-state handover.
• Proficient in written and spoken English in a business setting.

Soft Skills required:

• Strong analytical skills
• Strong written documentation skills
• Strong presentation skills
• Good communication skills and able to communicate at all levels
• Ability to work well in a diverse environment and proven ability to influence others to achieve positive outcomes

Kindly note: Salary shall be commensurate with qualifications and experience

Visit us at - https://gormalone.com/">https://gormalone.com/  &  https://www.nitara.co.in/">https://www.nitara.co.in/

• Building and managing strong relationships with key customer stakeholders
• Proactively monitoring client retention and customer account health
• Serving as a product expert on use cases and providing customer training
• Interfacing and collaborating with cross-functional teams to drive towards customer goals
• Providing prompt customer service to ensure client delight and minimal churn
• Following and creating processes that build long lasting client relationships
• Driving upselling by understanding client requirements and product fit
• Being the voice of the customer to drive process and product enhancement

What you need to have:

• Comfortable to work in the day/ evening shift as per the assigned region
• Strong ethical practices for client servicing
• 2 to 4 years of experience in client servicing (preferably in the international market)
• Effective communicator with strong analytical, problem-solving and organizational ability
• High level of comfort with handling technology    

• Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.
• Create timely and engaging content optimized for platform used and intended audience.
• Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
• Be happy, smile, and bring a positive attitude to the office
  (bringing yummy treats to the office is always a bonus too).
• Analyze and report social media actions on a monthly basis for successes and new opportunities.
• Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
• Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
• Continue to refine and define our social marketing process.
• Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees

SKILLS & EXPERIENCE

• 2+ years of social media marketing experience (prefer to have account management experience).
• Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more.
• Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
• Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
• Ability to blog about social media on the Atomic website based on research, experience, and relevant social media news.

ADDITIONAL CONSIDERATION FOR…

• Strong understanding of user-generated content management, content marketing and reputation management.
• Strong, professional written and verbal communication skills.
• Strategic content creation and excellent writing skills.
• Ability to work independently and in a team environment.
• Exceptional time management skills including the ability to handle multiple clients with changing priorities.

• Coordinate and manage all marketing, advertising and promotional activities of the clients.
• Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
• Work on market research to determine market requirements for existing and future prospects/clients.
• Maintain cordial relation with different media individuals
• Meet clients on a regular basis to understand their business and requirement.
• Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
• Manage the workflow and come up with solutions to execute jobs as per deadlines.
• Being proactive in suggesting new ideas to clients.
• Reports and Presentations would be needed on a monthly basis.
• Create presentations for a new client pitch or big promotions.