Intern Client Success

We are looking for a confident and energetic sales executive who can actively promote and sell our PTE and IELTS preparation programs to students.

The ideal candidate should be an extrovert, have strong ownership, excellent English communication skills, and the ability to follow up with leads consistently.

Key Responsibilities:

• Counsel students about PTE and IELTS preparation programs

• Convert inquiries into enrollments through calls, messages, and in-person follow-ups

• Explain course details, pricing, schedules, and benefits clearly

• Maintain proper lead records and update reports on time

• Follow up with students regularly until closure

• Coordinate with the internal team for student onboarding and class updates

• Meet daily, weekly, and monthly sales targets

Requirements:

• Excellent spoken and written English communication

• Confident, extroverted, and comfortable speaking with students

• Strong ownership and ability to work with minimal supervision

• Timely reporting and proper follow-up discipline

• Prior experience in education sales, PTE/IELTS counseling, or student recruitment is preferred

• Good convincing, negotiation, and relationship-building skills

• Basic knowledge of PTE/IELTS will be an added advantage

Ideal Personality:

Someone who is energetic, proactive, target-driven, and genuinely enjoys talking to students and helping them choose the right preparation path.

We are looking for a skilled Full Stack .NET Developer with strong expertise in .NET Core, Web API, Blazor, and WPF, along with hands-on experience in device and hardware integration. The ideal candidate will work on web and desktop applications that integrate with peripherals such as cash acceptors, payment devices, printers, and other kiosk hardware, delivering secure, high-performance, and reliable solutions.

Key Responsibilities

• Design, develop, test, and maintain applications using C#, .NET Core, and ASP.NET Core Web API
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• Develop modern web applications using Blazor (Server and/or WebAssembly)
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• Build and maintain WPF desktop applications using MVVM architecture
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• Design, develop, and consume RESTful APIs for web, desktop, and device-based applications
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• Integrate and manage hardware devices such as cash acceptors, payment terminals, printers, scanners, and other peripherals
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• Work with device SDKs, drivers, COM/USB/Serial (RS232) communication, and third-party APIs
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• Handle device error states, retries, logging, and recovery mechanisms
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• Develop and optimize database objects using MS SQL Server
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• Ensure application performance, security, and scalability, especially in hardware-dependent environments
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• Debug, troubleshoot, and resolve application and device-related issues
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• Collaborate with cross-functional teams to translate business and hardware requirements into technical solutions
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• Participate in code reviews and follow best coding standards and practices
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Technical Must-Have Skills

• Strong proficiency in C# and .NET Core
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• Hands-on experience with ASP.NET Core Web API
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• Strong experience with Blazor (Server and/or WebAssembly)
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• Experience developing WPF desktop applications
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• Solid understanding of MVVM and MVC architecture
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• Experience with device/hardware integration, including:
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• Cash acceptors / bill validators
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• Payment devices (POS, card readers, UPI, NFC)
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• Printers (thermal, receipt, barcode)
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• Knowledge of Serial/USB/TCP-IP communication protocols
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• Strong knowledge of MS SQL Server
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• Experience with RESTful API design and integration
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• Familiarity with Git or other version control systems
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Good-to-Have Skills

• Experience with Entity Framework / EF Core
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• Understanding of Microservices architecture
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• Experience working on kiosk-based or embedded systems
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Soft Skills

• Strong problem-solving and analytical skills
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• Good communication and teamwork abilities
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• Ability to work independently with minimal supervision
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• Attention to detail and commitment to quality
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Educational Qualification

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• (Equivalent hands-on experience in .NET Core, Blazor, WPF, Web API, and device integration will also be considered)

• · 3+ years of software engineering experience primarily leveraging ReactJS. · Strong engineering and technical background with demonstrable enterprise development experience using ReactJS and RESTful APIs. · Deep understanding of JavaScript/Typescript, HTML5 and CSS. · Experience using Redux, Web Workers and PWAs. · Experience with continuous integration and build (CI/CD) process & tools. · Proven ability to quickly understand functional requirements and technical concepts. · Experience with TDD and familiarity with testing frameworks, ideally Cypress, Selenium and PACT. · Exposure to mobile development via React Native an advantage. GitHub portfolio an advantage.

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Looking for Front End - React JS, Back End – Node JS.

Build, maintain, and optimize backend services, APIs, and applications using Java frameworks such as Spring, Spring Boot, or Hibernate.

Project Management KRAsProject Management KRAs

Job Description (Major KRAs) –

1) Planning- Understand/Work/Create/Assist :

a. SMO Tracker

2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:

a. Work Allocation Based on Activity Charter & SMO Tracker

b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

c. Setting up KRAs (using InnoWET) and Performance review

d. Time sheet Management & Analysis

e. Social Media Participation and updated Profile

3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :

a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )

b. BTL- Onetime & Frequent list

c. ATL Excel Sheet

4) Review & Analytics:

a. Client’s success PPT and Report with executive summary

b. Team Productivity based on Time Sheets

c. Power of 5 /Activity Charter Conformance Report

d. Search Engine Marketing /Paid Campaigns Report and Plan of Action

e. Consolidated success Report /PPT for internal stakeholders

5) CRM/Account Management:

a. Presales Support for New Business Development

b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.

c. Initiate and Manage Key Account Management for cross selling opportunities to present clients

d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.

6) Project Management Tools & Automation:

a. Updating and Managing Knowledge Management repository

b. Effective implementation and use of social media Tools(if any)

c. Keeping and custodian of Clients and BFGs usernames and passwords list

d. Creating and upkeep of Process Manual with SLAs

e. Building and updating templates according to work functions

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 5 – 10 years in managing sales in Ecommerce Marketplaces
• Prior experience in D2C brands - beauty and wellness category is desirable
• Excellent communication skills
• High organization with strong project management and strong time management skills