UI/UX Developer

Role Overview

We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.

Key Responsibilities

• Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
• Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
• Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
• Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
• Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
• Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
• Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
• Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

• Successful completion of client onboarding within defined timelines.
• % of clients adopting new modules/features post-launch.
• Customer satisfaction and training feedback scores.
• Number of actionable product insights shared with the Product team.

Preferred Experience

• Prior experience in eCommerce operations or SaaS-based implementation.
• Exposure to warehouse or retail tech environments.
• Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
• Strong communication and presentation skills in English and Hindi.
• Ability to explain technical concepts in simple, client-friendly language.
• Comfortable with frequent travel and hands-on work at client sites.
• An analytical mindset with the ability to capture and report actionable feedback.
• Comfortable working independently or in a cross-functional setup.

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Key Responsibilities:

• Design, develop, and implement Forms and Interfaces within Oracle EBS R12.
• Provide technical expertise across Oracle SCM or Finance modules such as AP, AR, GL, FA, PA, and Cash Management.
• Work in a collaborative team environment, contributing to the advancement of project goals and self-learning.
• Apply knowledge of AIM and OUM methodologies for execution and documentation.
• Develop and maintain technical documentation including Functional and Technical Design Documents.
• Participate in unit testing, support UAT, and assist during go-live and post-production support.
• Collaborate with functional teams and stakeholders to gather requirements and translate them into technical solutions.

Minimum Qualifications:

• Bachelor's or Master's Degree in BE, MBA, M.Tech, or MCA
• Minimum of 7 years of experience in Oracle Applications Technical (EBS R12)
• Strong hands-on experience in:
• PL/SQL
• Oracle Reports, Forms, and Interfaces
• AOL Concepts
• XML Publisher, Workflow
• Oracle Application Framework (OAF)

Preferred Qualifications:

• Functional exposure to P2P modules including PO, AP, and GL
• Ability to work independently with minimal supervision
• Strong communication and interpersonal skills
• Client-facing experience is highly desirable 
• Positive and flexible attitude with the ability to adapt to changing environments

We are seeking an experienced Technical Lead with expertise in the MERN (MongoDB, Express.js, React.js, Node.js) stack to join our dynamic team. As a Technical Lead, you will play a pivotal role in leading the development of cutting-edge web applications. You will collaborate with cross-functional teams, mentor junior developers, and contribute to architectural decisions.

Responsibilities:

1. Technical Leadership:

• Lead a team of developers in the design, development, and deployment of high-quality web applications.
• Provide technical guidance, mentorship, and support to team members.
• Take ownership of the technical architecture, ensuring scalability, reliability, and maintainability.

1. Development:

• Hands-on development using the MERN stack to build robust and scalable web applications.
• Collaborate with the team to define technical specifications and implement solutions according to requirements.

1. Code Review and Quality Assurance:

• Conduct code reviews to ensure adherence to coding standards, best practices, and architectural guidelines.
• Implement and maintain automated testing processes to guarantee the quality of deliverables.

1. Technical Strategy:

• Collaborate with product managers, designers, and other stakeholders to define technical requirements and priorities.
• Contribute to the development of the technical roadmap and ensure alignment with business goals.

1. Problem Solving:

• Identify technical challenges and provide innovative solutions.
• Troubleshoot and resolve technical issues as they arise.

1. Documentation:

• Create and maintain technical documentation including architecture diagrams, API specifications, and system documentation.

1. Stay Updated:

• Keep abreast of industry trends, emerging technologies, and best practices in web development.

Requirements:

• Bachelor's or higher degree in Computer Science or a related field.
• Proven experience as a Technical Lead or Senior Developer with expertise in the MERN stack.
• Strong proficiency in MongoDB, Express.js, React.js, and Node.js.
• Proficient in front-end technologies such as HTML, CSS, and JavaScript.
• Experience with version control systems (e.g., Git).
• Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker).
• Excellent problem-solving and analytical skills.
• Strong communication and leadership abilities.
• Ability to work collaboratively in a cross-functional team environment.

Position: ETL Developer

Location: Mumbai

Exp.Level: 4+ Yrs

Required Skills:

* Strong scripting knowledge such as: Python and Shell

* Strong relational database skills especially with DB2/Sybase

* Create high quality and optimized stored procedures and queries

* Strong with scripting language such as Python and Unix / K-Shell

* Strong knowledge base of relational database performance and tuning such as: proper use of indices, database statistics/reorgs, de-normalization concepts.

* Familiar with lifecycle of a trade and flows of data in an investment banking operation is a plus.

* Experienced in Agile development process

* Java Knowledge is a big plus but not essential

* Experience in delivery of metrics / reporting in an enterprise environment (e.g. demonstrated experience in BI tools such as Business Objects, Tableau, report design & delivery) is a plus

* Experience on ETL processes and tools such as Informatica is a plus. Real time message processing experience is a big plus.

* Good team player; Integrity & ownership

• Understand the entire business process flow from business and organize Sales & BD team to achieve the organizational goals
• Ownership of department wise strategy and P&L and delivery
• Establish strategy and best practices to ensure achievement of overall sales and BD objectives
• Take a lead role in building a strong sales management culture with internal as well as external stakeholders
• Develop ingenious methods or tools to improve conversion of lead to sale, create new channels of business, new business, and brand associations
• Recruit, train and develop teams to deliver pathbreaking results
• Distribution of annual and monthly targets among team members to ensure monthly targets are achieved
• Proactively manage and creatively review the performance and progress of team members monthly, quarterly
• Spend time with external and internal stakeholders to understand and identify critical business issues and align strategies to mitigate them into strengths
• Sharer solutions with leadership on anticipated challenges, and update developments on a periodic basis
• Presenting reports and plans to Board
• Working and thriving in ad hoc environments

About Company

Obeikan Investment Group is a multi-national leader in packaging, education and health, with annual revenue of USD $1 billion. We're one of Saudi Arabia's 100 largest companies, with more than 3,000 employees and operations in 16 countries.

Job Location – Remote with an opportunity to move to Riyadh, Saudi Arabia