Data Entry Operator

Position: Sr executive

Dept: Pre sales

Salary Bracket: 40 - 50k

Key Responsibilities:

• Act as the first point of contact for incoming customer leads and inquiries.
• Conduct product presentations, site walkthroughs, and client meetings.
• Understand customer needs and tailor solutions accordingly.
• Coordinate with the sales and marketing teams to ensure seamless lead handovers.
• Maintain updated records of client interactions and follow-ups in CRM.
• Represent the brand professionally and uphold service excellence at all times.
• Participate in events, exhibitions, and site activations when required.

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Front-End Developer

Experience 3-8 years

Job Qualifications and Skill Sets(T3-T4)

T3:

1. Technical points: you need to master js css html, the front-end framework needs to master react, know the various hooks of the react function component, and be able to implement the hooks yourself.

2. Able to restore 100% of the UI design draft and consider various compatibility issues when implementing web page layout. Able to reuse various components.

3. Able to handle various compatibility issues on the h5 side, and compatibility issues on the web side such as safari chrome and other mainstream browsers

4. Have a solid foundation in JS, do not write random codes, know how to correctly implement requirements, and write correct codes that are highly maintainable and will not affect other modules. Understand the browser's asynchrony and event loop and be able to quickly locate problems.

5. Have motivation and enthusiasm for learning, be able to accept knowledge that you do not have, and learn quickly.

T4:

1. Understand how to write high-performance react code. Be proficient in js language specifications. Pursue clean code.

2. Familiar with web security knowledge and able to use technical specifications to prevent security vulnerabilities

3. Have experience in front-end architecture of front-end websites. Have built front-end architecture.

4. Solved various mobile phone compatibility issues and was able to quickly locate problems.

5. Broad knowledge. Able to take over various tasks, including hybrid app, electron, webclip, pwa.

6. Good communication skills, able to solve various daily problems through communication.

7 Love learning and have an exploratory spirit for unknown technologies.

8. Able to guide employees below T3 and lead the team to improve code quality and improve work efficiency.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn

or message your number/ id on the cut short chat.

What you need to have:

• Overall 3+  years of software development experience in building web-based and highly scalable applications. 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in React Native/ReactJS 

• Hands-on coding experience in developing multi platform (iOS & Android) mobile applications with REST APIs.

• Experience working as a Full stack developer is a big plus.

• Experience in building single page applications or Javascript heavy front end applications in ReactJS is a big plus.

• Experience working in cloud environments with CI/CD and infrastructure automation is a big plus.

• Experience working in an agile team with software engineering practices like automated testing, test-driven-development, continuous integration, etc is a big plus. 

• Strong oral and written communication.

• Designing And Implementing Applications
• Developing And Testing Software
• Resolving Technical Issues
• Fixing Bugs

Responsibilities

- Building and maintenance of resilient and scalable production infrastructure 

- Improvement of monitoring systems

- Creation and support of development automation processes (CI / CD)

- Participation in infrastructure development 

- Detection of problems in architecture and proposing of solutions for solving them 

- Creation of tasks for system improvements for system scalability, performance and monitoring

- Analysis of product requirements in the aspect of devops 

- Managing a team of DevOps, control of task deliveries 

- Incident analysis and fixing 

Technology stack

Linux, Bash, Salt/Ansible, LXC, libvirt, IPsec, VXLAN, Open vSwitch, OpenVPN, OSPF, BIRD, Cisco NX-OS, Multicast, PIM, LVM, software RAID, LUKS, PostgreSQL, nginx, haproxy, Prometheus, Grafana, Zabbix, GitLab, Capistrano

Skills and Experience

- Understanding of the distributed systems principles 

- Understanding of principles for building a resistant network infrastructure 

- Experience of Ubuntu Linux administration (Debian-like will be a plus)

- Strong knowledge of Bash

- Experience of working with LXC-containers 

- Understanding and experience with infrastructure as a code approach 

- Experience of development idempotent Ansible roles

- Experience with relational databases (PostgeSQL), ability to create simple SQL queries 

- Experience with git

- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)

- Understanding of dynamic routing (OSPF)  

Preferred experience

- Experience of working with highload zero-downtown environments 

- Experience of coding on Python

- Experience of working with IPsec, VXLAN, Open vSwitch

- Knowledge and experience of working with network equipment Cisco

- Experience of working with Cisco NX-OS

- Knowledge of principles of multicast protocols IGMP, PIM

- Experience of setting multicast on Cisco equipment

- Experience of working with Solarflare Onload

- Experience administering Atlassian products