- Build our strategic affiliate network through recruiting new affiliate & Influencer partners and actively managing relationships with our existing strategic partners, to provide quality business leads and cost-effective Lead acquisition.
- Setup, tracking, reporting, and manage affiliate program activity.
- Full management of lifecycle marketing for affiliate & Influencer
- partners.
- Generate monthly, weekly and quarterly reports along with analysis
- Ensure invoicing and payment schedules are current and on time, providing forecasting support for the business.
- Continually measure and optimize the overall program ROI
- Doing industry research and sourcing opportunities for overall business development
- Build a repository for effective sales pitches.
- Meet monthly, quarterly, annual revenue targets
Desired Profile of the candidate
- A self-starter who's comfortable working autonomously
- Experience in using affiliate tracking platforms
- Ahead for numbers, easily able to extract key insights from data
- Has to experience in creating pivots and using MS Excel overall
- Team player with a drive to help other people
- Ability to analyze data and give recommendations
- Work with multiple stakeholders for the flow of information and business process
- A passion for achieving targets
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Come Join Us
Experience.com - We make every experience matter more . . .
Position: Technical / Product / Customer Support Specialist
Job Location: Chennai (Base Location) / Remote
Shift Time: US shift (PST)
Employment Type: Full Time
Customer Support Specialists are responsible for an incredible customer experience, serving as a partner, consultant, and advisor to our client community of technology and services professionals. As a part of Experience.com’s Create WOW mission, Customer Support Specialists work with technology companies, offering top-notch customer support and creating long term customer relationships. Above all, the Customer Support discipline helps real people solve real business problems. Channeling their strong sense of empathy, Customer Support Specialists care about people as much as they do getting work done. Natural fluidity and thoughtfulness to written and verbal communication is key, and a good sense of humor is a plus.
Essential Duties and Responsibilities:
- Respond to and resolve customer queries through all support channels (including email, chat, phone).
- Drive timely incident resolutions while collaborating with a local team of specialists and a global team of product and engineering professionals, ensuring consistent communication on status and next steps.
- Own the front-line technical support process, triaging cases and classifying them by their objective priority and customer-specific severity, diagnosing underlying factors, and prescribing a plan of action to address.
- Provide support and relationship management to customers by answering product questions, reviewing client issues, delivering end-user support and training, and conduct systems troubleshooting.
- Facilitate product feedback sessions with clients by prescribing an immediate solution to the core business problem, including workarounds if needed, while also serving as a channel to the product team for issues.
- Define and adhere to internal metrics and guidelines for response rates, on-brand messaging, and customer satisfaction using key performance indicators including client satisfaction and knowledge scores.
- Delight customers and build loyalty by providing joyful and personal customer support, leveraging data to predict a customer’s pain-points and anticipate client needs in a human, approachable way.
Key Performance Indicators:
- Performance against Support Service Level Agreement (SLA) metrics.
- Internal Customer Feedback measures, including Customer Satisfaction (CSAT).
Skills and Experience:
- Bachelor’s Degree required.
- 1+ years of experience in customer service, client operations, or directly related experience.
- Prior experience or familiarity with a support case or ticketing system, such as Salesforce Service Cloud.
- Prior experience of using and testing APIs, as well as providing customer support on integrations.
- Basic knowledge of HTML, CSS, and JavaScript experience using browser developer tools to diagnose issues and conduct investigations with a client’s configuration and implementation of our solutions.
- Prior experience within a software-as-a-service (SaaS) environment is a plus.
- Knowledge of SQL and relational databases in general is a plus.
Competencies & Proficiencies:
[LOW] Building Effective Relationships
- Selecting the appropriate communication method and tool given the information.
- Engaging with authenticity and empathy, nurturing genuine relationships.
- Choosing the guidance that best matches the audience, accurately delivering a message.
- Approaching situations with maturity using behaviors of inclusion and positive communication techniques to resolve conflicts.
[MOD] Bias for Action
- Managing project and program work effectively, delivering against known goals and deadlines.
- Contextualizing a known playbook given unexpected circumstances to meet goals and solve problems.
- Using autonomy to correctly identify the cause of a problem or situation and applying the right solution.
- Maintaining conditions of support for necessary action, despite competing priorities.
[LOW] Disciplined and Strategic Thinking
- Learning from past actions and outcomes to improve work quality consistently.
- Quickly defining the problem and applying the most effective solution, not necessarily the obvious one.
- Filtering for ambiguity that impacts the goals at hand instead of being reactive to atmospheric complexity.
- Using good judgment to select the appropriate course of action given the situation and data available.
About Us
We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.
Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.
Indian Registered name: Buyers Road India Private Limited
URL: www.experience.com
Job Title: Executive Assistant to the CEO
Location: Hyderabad
Experience Required: 1-2 years in an executive support role
Job Summary:
We are seeking a highly organized and proactive Executive Assistant to provide comprehensive administrative and operational support to the CEO. The ideal candidate will have at least 2 years of experience in managing executive schedules, coordinating meetings, and handling stakeholder relationships. This role demands a detail-oriented individual who is experienced in project management, document handling, and task tracking, with the ability to work in a fast-paced, dynamic environment. Experience in client management, social media handling, and process management is a plus.
Key Responsibilities:
- Calendar & Schedule Management:
- Organize and manage the CEO's daily schedule, including meetings, appointments, and events.
- Prioritize the CEO’s tasks and schedule based on urgency, importance, and stakeholder needs.
- Handle last-minute changes in the schedule efficiently and with professionalism.
- Meeting Coordination & Communication:
- Arrange and coordinate internal and external meetings, ensuring proper agenda preparation, briefings, and timely follow-ups.
- Send timely reminders for meetings and tasks to the CEO and relevant stakeholders.
- Communicate effectively with clients, stakeholders, and cross-functional teams to facilitate smooth operations.
- Client & Stakeholder Management:
- Manage client relationships and communications, ensuring strong and proactive interactions with key stakeholders.
- Coordinate with departments to facilitate cross-functional collaboration and manage client expectations.
- Task Prioritization & Project Management:
- Track the CEO's ongoing projects and tasks using project management tools (such as Trello, Asana, Monday.com, etc.).
- Maintain task lists, set deadlines, and ensure timely follow-up to meet project goals and company timelines.
- Develop and maintain Standard Operating Procedures (SOPs) for operational processes and legal documentation.
- Assist in document segregation, proofreading, and analysis, ensuring accuracy and compliance.
- Social Media & Communication:
- Handle the CEO’s high-profile social media accounts, ensuring content is aligned with the company’s brand and reputation.
- Oversee social media content planning, proofreading posts, and ensuring consistency across platforms.
- Document Preparation & Reporting:
- Prepare reports, presentations, and proposals for internal and external stakeholders.
- Ensure all documents are well-organized and stored for easy retrieval.
- Experience in creating and maintaining analytical dashboards to provide data insights to the CEO.
- Legal Documentation & SOP Development:
- Support the CEO with legal documentation processes, review of contracts, and document segregation.
- Develop and update Standard Operating Procedures (SOPs) as required to ensure consistency in operations.
- Cross-departmental Communication:
- Act as a liaison between the CEO and different departments to ensure processes run smoothly.
- Manage cross-departmental communication to facilitate better collaboration on key projects.
- Contact Management:
- Maintain an organized list of business contacts, stakeholders, and clients.
- Ensure the contact database is regularly updated and easily accessible for business use.
Key Skills and Qualifications:
- 2+ years of experience in an Executive Assistant or similar role, preferably with exposure to client and stakeholder management.
- Bachelor’s degree or relevant certification preferred.
- Proficient in project management tools (e.g., Asana, Trello, Monday.com) and office tools (MS Office Suite, Google Workspace).
- Strong organizational and multitasking skills with the ability to prioritize tasks based on urgency and importance.
- Experience in client relationship management, document preparation, and proofreading.
- Knowledge of social media management and handling high-profile social accounts.
- Experience in creating presentations, proposals, and reports.
- Strong verbal and written communication skills with the ability to communicate effectively with internal teams and external clients.
- Exceptional attention to detail and the ability to meet deadlines consistently.
- Experience in developing and maintaining SOPs and handling legal documentation is a plus.
Why Join Us:
- Gain exposure to high-level decision-making processes while supporting the CEO directly.
- Opportunity to work in a dynamic, fast-paced environment with opportunities for personal and professional growth.
- Competitive salary and benefits package.
Location: Fully remote
Company: StrategyConnect - Dubai based startup backed by Techstars
As a Front-end Developer, you will be responsible for building user-friendly, responsive, and visually appealing web applications. You will work closely with our design team and senior developers to create high-quality web applications using modern front-end technologies such as React.
Key Responsibilities:
- Build user-friendly, responsive, and visually appealing web applications using React, NodeJs and Tailwind.
- Collaborate with the design team to turn mockups into pixel-perfect web applications.
- Implement designs and create reusable UI components using React and Tailwind.
- Write clean, maintainable, and efficient code.
- Debug and troubleshoot issues as they arise.
- Ensure the application is optimized for performance, scalability, and usability.
- Continuously learn and keep up-to-date with the latest front-end development trends and technologies.
Requirements:
- Strong proficiency in React, NextJS, HTML, CSS, and JavaScript.
- Experience with modern front-end development tools such as Webpack, Babel, and Git.
- Familiarity with Agile development methodologies.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a remote team environment.
- Excellent communication skills in English.
If you are passionate about front-end development, have a strong focus on React, and want to work with a dynamic team of talented individuals, please apply to this exciting Front-end Developer position today!
ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
Key job responsibilities-
- Design and develop highly scalable, reliable and fault tolerant systems
- Understand the customer needs, design & implement
- Envision project goals, product architectural solutions with a high focus on detail to ensure successful implementation
- Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
- Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
- Keep optimizing & automating mundane tasks • Problem solving in accounting modules
Who You Are-
- You have a deep interest and passion for technology - You love writing and owning code and enjoy working with people who will keep challenging you at every stage.
- You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills.
- You are self-driven and motivated with the desire to work in a fast-paced, results driven agile environment with varied responsibilities
- You have a strong knowledge in accounting systems like ledger entries
Qualifications-
- 6 years of software development experience in backend
- Hands on experience with PHP using CodeIgniter and Javascript (Angular/ React)
- Database technologies - SQL and/or NoSql
- Experience in developing REST APIs
- Knowledge of VCS using SVN/ GIT and Payment Gateways
- Expertise in design principles and their application
- Strong computer science fundamentals in data structures and algorithms Fast Learner & a Team Player
Locations: Bangalore
Quick Glances:
- https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
Experience in relevant feilds
Good Communication skills
Should be having overall years of experience of 7-12 years and having Team management ability.
Hands-on experience of minimum 5 years into Golang.
Proficient exp of minimum 2-3 years into DevOps* - end to end project implementation.
Strong expertise on DevOps concepts like Continuous Integration (CI), Continuous delivery (CD) and Infrastructure as Code, Cloud deployments.
Good experience of minimum 1-3 year into "Terraform".
Good experience of min 6months - 1 year into frontend technology like Vue.js
Good experience or working knowledge in AWS, Docker, Kubernetes, Helm etc.
What you’ll do
- Responsible for providing technical guidance and direction for your team
- Responsible for technical improvements and new feature execution from inception to post launch support
- Mentoring, coaching and grow your team
- Maintaining high morale and motivating teams to go above and beyond
- Participate in cross functional coordination, planning, and reviews with other technical leaders within and outside of Engineering
- Maintaining and fostering our culture by hiring the most qualified candidate
- Continuously held your teams to higher standards. Advocate for technical excellence and helping the teams make good decisions
- Lead process improvement initiatives to improve Engineering as a whole
About You
- Hands-on technical leader
- Self-starter – You require little to no supervision
- Growth-minded – You are curious and enthusiastic to expand your skills
- Ownership– Your team is your business. You are confident, driven, self-motivated and quickly take ownership of your work.
- Multiplier – You are passionate about growing your team and building new leaders
- People Management – You care about your engineers and their career progression. You want to ensure they have the right tools to do their job
- Desire for impact - You are willing to take on more responsibilities as opportunities arise
Requirements:
- BS/MS in Computer Science or Computer Engineering or relevant work experience in lieu of a degree
- 8+ years of experience working in Software Engineering field with 2+ years’ experience line managing, coaching and mentoring Software Engineers
- Fluent in Java and hands on experience with building service-oriented, database driven applications
- Strong background in software design and architecture
- Exceptional experience in building high performing teams
- Experienced setting up processes to improve productivity
- Experience with establishing technical strategy and roadmap, setting measurable goals and metrics for teams
- Strong object oriented concepts. Experience in structure object oriented modelling with preferred expertise in using tools like Enterprise Architect or similar. Experience in working with TOGAF standards is preferred.
- Experience in architecting the technical scale and scope of high volume, scalable enterprise software solutions including logical and physical landscape requirements with specific attention to design, development, and deployment strategies
- Capability to adapt, learn and work with multiple technology platforms.
- Knowledge in Application Security including Information security principles & realization, OWASP & PCI DSS Compliance ( Security Design & Technology Skills )
- In depth knowledge and experience in large scale database management, data modelling and database design in RDBMS and NoSQL.
- Experience in recommending and implementing DevOps tools for enterprise projects.
- Capability to evaluate tools, technologies and processes, including assessing their strategic benefit in the solution.
- Willingness to work hands-on with engineers to review, troubleshoot coding problems quickly and efficiently.
- Expertise in following technologies – ASP.Net MVC, Web API, ASP.Net Core, Entity Framework, Entity Framework Core, ASP.Net Identity, REST
- Experience in implementing various application deployment models and monitoring the server infrastructure using industry standard tools.
- Experience in docker based deployment models.
- Experience in architecting, developing and deploying cloud based (One or more among AWS, Azure, Google Cloud) enterprise solutions.
- Experience in designing and developing micro-services based applications.
- Experience in designing and developing solutions with TDD (Test Driven Development)
Job Description
We are looking for an experienced and talented UI designer to design and shape unique, user-centric products and experiences. You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction. The ideal candidate should have experience of working in agile teams, with developers and UX designers.