Affiliate Marketing

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

• Expérience to handle banking project, Complaince issue,
• Angular JS 1.6 and above 6/7 version experience 1.5-4 years
• WCF/WebAPI/C#.NET 4.0 and above experience 2-5 years
• Microsoft Sql server 2008 and  above version minimum 1.5-3 years
• Device integration experience (Biometric, MATM)

Roles & Responsibilities: 2-3 years of Experience developing mobile apps.  Have an Experience indeveloping nativeAndroid apps(depth knowledgeof Android SDK, NDK)  Depth knowledgeof SQLite andRoom  Excellentin JAVA, Kotlin language with agooddebugging Skills  Expertin usingAndroid StudioandGit .  Developing universalapplication, which can run on most available androiddevices.  Must have good understanding ofObject-OrientedProgramming  Good eye formobileapp designand productsense  Experience in cross platformToolslike Appcelerator  Internallymotivated, abletowork proficiently both independently and in a team environment.  Good communication skills with both internal teammembers and external business stakeholders  Strong initiativeto find ways to improve solutions,systems, and processes.  Experience ofworking onAndroid Studio.  Good in data structure and Algorithms.  Very Sound knowledge of Android Components.

Candidate Required: • Excellentcommunication skills • ProficientinmobileappUI development and bestpractices • Ability to understand that business needsmay shift yourpriorities and adjustaccordingly • Exceptionalwritten and oral communicationskills. • Exceptional interpersonalskills, with a focus on listening and questioningskills. • Proven analytical and problem-solving abilities. • Ability to effectively prioritizeand execute tasksin ahigh-pressure environment

YOptima is a well capitalized digital startup pioneering full funnel marketing via programmatic media. YOptima is trusted by leading marketers and agencies in India and is expanding its footprint globally.

We are expanding our tech team and looking for a prolific Staff Engineer to lead our tech team as a leader (without necessarily being a people manager). Our tech is hosted on Google cloud and the stack includes React, Node.js, AirFlow, Python, Cloud SQL, BigQuery, TensorFlow.

If you have hands-on experience and passion for building and running scalable cloud-based platforms that change the lives of the customers globally and drive industry leadership, please read on.

1. You have 6+ years of quality experience in building scalable digital products/platforms with experience in full stack development, big data analytics and Devops.
2. You are great at identifying risks and opportunities, and have the depth that comes with willingness and capability to be hands-on. Do you still code? Do you love to code? Do you love to roll up your sleeves and debug things?
3. Do you enjoy going deep into that part of the 'full stack' that you are not an expert of?

Responsibilities:

• You will help build a platform that supports large scale data, with multi-tenancy and near real-time analytics.
• You will lead and mentor a team of data engineers and full stack engineers to build the next generation data-driven marketing platform and solutions.
• You will lead exploring and building new tech and solutions that solve business problems of today and tomorrow.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science or equivalent discipline.
• Excellent computer systems fundamentals, DS/Algorithms and problem solving skills.
• Experience in conceiving, designing, architecting, developing and operating full stack, data-driven platforms using Big data and cloud tech in GCP/AWS environments.

What you get: Opportunity to build a global company. Amazing learning experience. Transparent work culture. Meaningful equity in the business.

At YOptima, we value people who are driven by a higher sense of responsibility, bias for action, transparency, persistence with adaptability, curiosity and humility. We believe that successful people have more failures than average people have attempts. And that success needs the creative mindset to deal with ambiguities when you start, the courage to handle rejections and failure and rise up, and the persistence and humility to iterate and course correct.

1. We look for people who are initiative driven, and not interruption driven. The ones who challenge the status quo with humility and candor.
2. We believe startup managers and leaders are great individual contributors too, and that there is no place for context free leadership.
3. We believe that the curiosity and persistence to learn new skills and nuances, and to apply the smartness in different contexts matter more than just academic knowledge.

Location:

1. Brookefield, Bangalore
2. Jui Nagar, Navi Mumbai

Description of Skills/abilities:

We are looking for a Python Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities:

1. Writing reusable, testable, and efficient code.
2. Design and implementation of low-latency, high-availability, and performant applications.
3. Integration of user-facing elements developed by front-end developers with server side logic.
4. Implementation of security and data protection.
5. Integration of data storage solutions may include databases, key-value stores, blob stores, etc. Experience administering innovation with methodologies such as design thinking.
6. Experience working on Agile Scrum and DevOps aligned delivery teams.
7. Interest and ability to learn other coding languages as needed.
8. Strong communication skills and great product sense.
9. Proficient communication skills verbal and written.
10. Understanding of accessibility and security compliance depending on the specific project.
11. Knowledge of user authentication and authorization between multiple systems, servers, and environments.
12. Understanding of fundamental design principles behind a scalable application.
13. Familiarity with event-driven programming in Python, using of Pycham.
14. Understanding of the differences between multiple deliveries platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
15. Able to create database schemas that represent and support business processes.
16. Strong unit test and debugging skills.

Skills:

1. Expert in Python, with knowledge in Python web framework such as Django, Flask depending on technology stack.
2. Familiarity with some ORM (Object Relational Mapper) libraries.
3. Able to integrate multiple data sources and databases into one system.
4. Understanding of the threading limitations of Python, and multi-process architecture.
5. Good understanding of server-side templating languages such as Jinja 2, Mako, etc depending on your technology stack.
6. Basic understanding of front-end technologies, such as JavaScript, Typescript, react, react hooks, HTML5, and CSS3.
7. Proficient understanding of code versioning tools such as Git, Mercurial or SVN.

Skill Set:

1. 4+Years Full stack Python Developer - exposure to web frameworks like Django, Flask and Falcon.
2. Experience building APIs for a rapidly iterating product and restful APIs and development of services layer using Pythons Flask framework and should be proficient in writing unit test cases using Pytest package.
3. Database level programming using both SQL (MySQL, PostgreSQL, Oracle) and No SQL (Mongo DB/Casandra) and designing the database level stored procedures and persistence logic.
4. HTML/CSS/JavaScript and JavaScript framework and knowledge on React JS is a plus.
5. Experience in developing Arduino libraries is an added advantage.
6. Experience working with two or more from the following: Web Application development, Unix/Linux environments, mobile application development, distributed and parallel systems, machine learning, information retrieval, natural language processing, networking, developing large software systems, and/or security software development

Discover a virtual world of possibilities where technology meets imagination and experts are designing Innovative, Interactive and Immersive solutions.

Desired Candidate Profile

You will be primarily responsible for creating the sales lead funnel across targeted geographies like USA, EMEA, APAC. This role will manage a team of SDRs and will need an experienced combination of demand generation, ABM, and SaaS sales expertise.

• Develop, maintain, and execute demand generation plans aligned with business goals.
• Prioritize and group prospects according to opportunity, buyer need, persona, solution and buying cycle.
• Partner with the marketing team to develop full-fledged demand generation campaigns.
• Identify the most effective marketing messages, value proposition, collaterals, channels for personas, and key accounts in the regions.
• Plan and execute ABM strategy for all products & geographies.
• Managing, training, and motivating SDRs to drive revenue growth.

• MBA with 5+ years of experience in SaaS-based B2B demand generation or ABM roles.
• The candidate should be an expert in Hubspot.
• Looking for an experienced candidate in the USA market.
• Prior team handling experience is a must.
• Expertise in handling CRM, drip campaigns, sales automation tools, and outbound lead generation techniques.
• A keen eye on data, analytics, and insights to drive revenue targets.
• Hands-on experience in sales pipeline management and top of the funnel metrics.

You will work as part of the Sales team and report to the Sales head.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.