Affiliate Marketing

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Description:

• 5+ years of development experience
• Expertise in IBM MDM version 11.x (Advanced Edition) product, hands-on multiple implementation experience.
• Hands on experience with IBM MDM Customization using features which includes Extension, Addition, Business proxies, SDP, Match-Merge Rules, Event Manager, Notification
• Exposure to MDM Information Domains (Party, Agreement, Location)
• Expert Java, JEE development background with RSA/ RAD, Websphere, MDM Workbench, SOAP Web Services, XML, XSD, WSDL
• Intermediate knowledge of SQL, Joins, Triggers(DB2/Oracle)
• Working knowledge of concepts like Service Oriented Architecture (SOA) and how to use these with different types of integration technologies

Primary Skills

• Expertise in IBM MDM version 11.x
• Hands-on multiple implementation experience.
• Customization using features
• Expert Java, JEE development background
• Intermediate knowledge of SQL

Secondary Skills

• Working knowledge of concepts like Service Oriented Architecture (SOA) and how to use these with different types of integration technologies
• Ability to work both independently and as part of a team

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Title: Social Media Marketing Executive

Location: Indore (Work from Office)

Experience: 0–6 Months (Freshers Welcome)

Qualification: Any Graduate (Marketing/Media preferred)

Job Overview

We are looking for a creative and enthusiastic Social Media Marketing Executive to join our team. This role is ideal for freshers who are passionate about digital marketing and eager to gain hands-on experience in managing and growing brand presence across social media platforms.

Key Responsibilities

• Create, schedule, and manage engaging content across platforms like Instagram, Facebook, and LinkedIn
• Assist in planning and executing social media and digital marketing campaigns
• Conduct research on current trends, hashtags, and competitor activities
• Write creative captions and basic content aligned with brand voice
• Coordinate with the design team to develop visually appealing creatives
• Monitor social media engagement, respond to comments/messages, and maintain audience interaction

Required Skills

• Basic understanding of social media platforms and trends
• Strong communication and creative thinking abilities
• Basic content writing skills
• Willingness to learn, adapt, and grow in a fast-paced environment

sales engineer data center MEP or power science industry electrical systems power destributions

mechanical HVAC Systems or other MEP companies

sales in B2B space in techanical industry

ENTERPRISE SALES MANAGER

Promilo.com (Sawara Solutions Pvt Ltd)

Industry: IT Software - SAAS

Location: Bangalore

Mode: Full-Time

Salary: As per the industry standard

Hello Everyone, Please review the details below regarding an opening in Promilo.com for Corporate Sales, Bangalore.

About Us

Promilo is India’s 1st innovative platform, "Pay to Browse” It is a B2B SaaS start-up that accelerates the companies' business appointment funnel. We’re an advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME. To know more - Visit - www.promilo.com or watch this video - https://www.youtube.com/watch?v=wPeKo1i1VQI

Roles & Responsibilities:

·     End to End B2B solution selling of products & services.

·     "New Business Development, Prospecting, probing and understanding requirements and proposing solutions that would address the admission & recruitment needs of New, existing & potential clients."

·     Customizing solutions by leveraging the product mix 

·     Building compelling proposals, negotiating, closing, and collecting"

·     Cross-selling and up-selling to existing clients 

·     Constantly enhancing wallet share and mind share of existing clients. 

·     Working in cross-functional teams.

·     Consistently meeting the KRA's and set business targets.

·     Understanding of Enterprise Sales, B2B sales, corporate sales, or SME. 

·     Good in verbal and Oral Communication 

·     Should have experience in the IT or Education sector 

·     Should have experience in bringing new clients on board. 

·     Conversion of leads received through various marketing channels 

·     Preparing short-term and long-term sales plans towards reaching the assigned goals ·     Consistently achieve revenue targets in line with team/organizational objectives 

·     Identifying references through the existing customer base to increase the sales pipeline ·     Customer Relationship Management 

·     Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction

Required Skills: Field & Inside Sales 

Role: Enterprise & B2B Sales - Other Industry 

Type: Internet & Dot com Industry | Educational & Job portal company will be an added advantage

Area: Sales & Business Development

Employment Type: Full-Time, Permanent 

Role Category: Enterprise & B2B Sales 

Location: Work from Office (Bangalore -Kammanahalli)

Education: Any UG or PG - Any Specialization

Please mention the subject line: Corporate Sales

Key Skills: b2b sales, enterprise sales, software sales, Corporate Sales, field sales, business development, Sales Consultant, Sales Executive, Key account manager, sales manager, Business development, etc

• Deep knowledge of website development, Facebook marketing, Mail Chimp, Hub Spot, Google Ad words and SEO
• Run PPC campaign and management (other paid campaigns)
• Social Media Strategy
• Promote content online
• Keep an eye on current updates in social media and work accordingly
• Co-ordinate with the US team
• Design Magazine(Vibe and Pac Buzz)
• Portals management
• Write Relevant blogs
• Online Database storage & Management
• Online Reputation Management
• Campaigns on Nearbuy & similar portals
• Coordination with Relevant online portals for banner work
• Coordination with the USA office for research on their localized requirements
• Post-execution performance analysis of the campaign

About the Company:
Torre Capital (https://www.torre.capital/) is a VC funded Singapore based Financial Technology company and a Registered Fund Manager in Singapore. We are creating a fully digital Wealth-Tech to connect family offices and HNI investors with global opportunities, including alternative assets like Private Equity, Venture Capital, Real Estate Funds, and Hedge Funds. We also offer our investors the ability to invest in high-quality global growth startups, private debt opportunities, and other liquid opportunities (Equity baskets, structured products, etc.). Our team comprises of ex-Mckinsey consultants, Asset management veterans, and Digital experts. We are backed by prestigious VC firms and a network of angels and industry leaders.

Role:

Digital Sales Manager with experience in Financial Services Sales in that particular city. Role reports to Sr. Wealth Manager / Sr. Digital Wealth Manager. 

Experience:

Candidates  with experience Fintech Space / B2B sales-digital sales in large Tech Startups and with existing network of HNIs 

Location:

Mumbai / Ahmedabad/ Bangalore/ Kolkata / Chennai/ Hyderabad / Pune / Jaipur / Surat / Rajkot/ Gurgaon / Noida / Chandigarh / Kochi (Cochin) / Vizag

Role Description:

• You work with the City’s biggest family offices and HNIs to onboard and activate them as our investors.
• Leading our outreach initiative, developing relations with new partners and building firm commitments for collaboration
• Negotiating attractive partnership deals and ensuring mutually beneficial partnership terms that are in line with business objectives and strategy.
• Maintaining and deepening relationships with existing partners.
• Conceptualizing and leading initiatives that give way to potential new revenue channels.
• Developing metrics to measure ROI from the synergies forged.
• Liaising with cross functional teams to create successful outcomes for both the business and its partners.

Qualifications:

• You have a Masters in Business Administration or related discipline from a top tier college or university
• You have at least 2- 5 years experience within a strategic engagements, partnerships & alliances, B2B account management or similar roles.
• You are aware of & are intersted  in the FinTech ecosystem.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have a proven track record of meeting/exceeding your targets in your previous roles.
• You have a strong experience within consultative sales and possess the ability to prospect and manage senior level relationships.

What We Offer:
To start with, what we give is a market sustenance compensation and no benefits. If you continue post the first 6 months, we offer a market comp AND performance linked bonus. We firmly believe in the partnership model and any success will be equitably shared. What is on the plate is an entrepreneurial opportunity to build a fintech from scratch, an independent environment where everyone is a co-owner, and a strong team of equally talented individuals. Folks looking for a large paycheck on Day 1 kindly excuse.