Product Designer

Job Title: Front Desk Executive

Job Description:

We are looking for a professional and energetic Front Desk Executive to be the face of our studio. The ideal candidate will coordinate with consultants to book consultations, ensure smooth front desk operations, and provide exceptional customer service to enhance client satisfaction.

Key Responsibilities:

• Coordinate with consultants to schedule consultations, helping them meet individual targets and earn incentives.
• Handle inquiries via phone and email, providing prompt and accurate responses.
• Ensure all Brand Standards are upheld at the front desk and throughout the studio.
• Manage front desk operations, ensuring clients receive timely, friendly, and personalized attention.
• Oversee guest relations and front office staff, maintaining a positive and professional environment.
• Compile and report on front desk statistics and performance metrics.
• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and colleagues at the front desk.
• Create efficient work schedules for front office staff to ensure smooth daily operations.

Desired Candidate Profile:

• Proven track record of lead generation/ pre sales & target achievement.
• Excellent communication skills in English, Hindi, and a regional language (specific to the location).
• Strong telephone etiquette and client handling abilities.
• Knowledge of routine operations management.
• Highly motivated and results-driven, with a focus on achieving targets.
• Comfortable working in a target-based role.
• Exceptional client management and relationship-building skills.
• Presentable, professional, and well-groomed appearance.
• Preference will be given to candidates with a strong commitment to front office operations.

This position offers an opportunity to engage directly with clients, ensuring they receive a seamless and positive experience while supporting the studio's growth and objectives.

Key Responsibilities:

• Design, develop, and maintain scalable web applications using the MERN stack.
• Build and optimize APIs for maximum speed and scalability.
• Implement responsive UI/UX components using React.js.
• Work closely with the product, design, and backend teams to create high-quality user experiences.
• Troubleshoot, debug, and upgrade existing software.
• Collaborate in a fast-paced Agile environment.
• Ensure code quality through unit testing and code reviews.
• Integrate third-party APIs and services when necessary.
• Monitor and improve front-end performance.

Required Skills:

• Proficient in JavaScript, including ES6+ syntax.
• Strong experience with MongoDB, Express.js, React.js, and Node.js.
• Knowledge of RESTful APIs and experience in building them.
• Experience with front-end technologies such as HTML5, CSS3, and Bootstrap.
• Familiarity with version control systems like Git.
• Strong problem-solving skills and ability to work in a collaborative environment.
• Understanding of cloud platforms and deployment processes (AWS, Docker, etc.).

Preferred Qualifications:

• Experience with state management libraries such as Redux or Context API.
• Knowledge of TypeScript is a plus.
• Familiarity with modern build pipelines and tools (Webpack, Babel, etc.).
• Understanding of CI/CD pipelines.
• Experience with testing frameworks such as Jest or Mocha.

• 5+ years of relevant experience as an individual contributor working on the frontend technologies
• Strong technical foundation and experience building user interfaces for complex applications.
• Deep proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js core principles and experience with latest React concepts like hooks, context APIs
• Experience with popular state management libraries like Redux, Flux
• Familiarity with newer specifications of ECMAScript and knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end build tools such as Babel, Webpack, NPM, etc.
• Familiarity with Git
• Hands on experience with markup languages
• Background contributing best-practices and architectural leadership to front end applications
• Demonstrable understanding, and experience in dismantling large, abstract problems into smaller, workable tasks.
• Strong interpersonal skills with the ability to effectively collaborate cross functionally with designers, product managers and other engineers.

Description:

Responsibilities

Strategy & Planning

• The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
• Provides overall expertise with all network operations functions.
• Ability to define, implement and enforce configuration management and change management policies and practices.

Acquisition & Deployment

• Handle escalations and manage support from different levels.
• Ensure adherence of operational metrics.
• Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
• Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Provide procedural training to staff.
• Perform performance objectives and performance reviews with all team members.

Operational Management

• The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
• This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
• The NOC Manager will manage all related partner operational expectations.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure that reports are accurate and delivered on time.

Experience:

• More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
• Expert knowledge of (SCCM) System Center configuration Manager 2012.
• MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
• VMware 410 VSphere Administrator - VCP410 Certified
• Expert knowledge of Virtualization using VMware,MCITP
• Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
• and High availability using industry standards.
• Ability to work independently as well as in a team environment.
• Network services experience is desired.
• ITIL V3 Foundation Certification preferred

Location: Chennai

• Proficient with Laravel & Codeignitor Framework 
• Have good database structures and algorithm platform
• Knowledge about OPP, MVC, RESTful
• Knowledge about HTML, CSS, JavaScript, AngularJS, ActiveJS, NodeJS, JQuery is an advantage
• Have experiences using GIT
• Use fluently one of relation database administration: Oracle, MySQL