Software Architect/Solution Architect/CTO

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

Critical Skills to Possess:

Must have

• Strong knowledge in core Content Management System (CMS) architecture and application development life cycle process
• Strong knowledge in Adobe Experience Manager (AEM) framework and design patterns
• Experience in developing and configuring AEM workflows, user roles and permissions
• Experience with AEM Cloud tools and AEM instances like Author, Preview and Publish
• Strong knowledge in AEM Cloud architecture to implement components, templates, dialogs, and processes
• Strong knowledge in building AEM components using Angular Framework or other SPA frameworks
• Extensive knowledge in the architecture and deployment of REST APIs within the AEM system
• Strong knowledge on developing features using Java, Angular, HTML, CSS, and JavaScript

Good to have

• Experience with AEM Dispatcher and Multi-Site Manager (MSM)
• Experience with AEM key technology concepts, such as Granite/Sling/OSGi/JCR/ Sightly/HTL UI
• Experience with AEM templates, processes, and application customizations for the WCM application
• Experience in Omni channel AEM integrations with other apps and creating components for AEM
• Strong knowledge in Translation design patterns and AEM translation integrations with third parties
• Experience with Version Control tools and CI/CD process
• Knowledge in third party APIs or widgets integrations with AEM
• Knowledge in AEM CDN configurations and caching strategies

About the Role

We are seeking an experienced Senior React Web Developer to join our product development team. As a Senior React Web Developer, you will be responsible for developing and maintaining our web applications using ReactJS and Material UI. You will work closely with other developers, designers, product managers, and stakeholders to create high-quality, user-friendly, and scalable software.

Key Responsibilities:

● Design and develop high-quality, responsive, and user-friendly web applications using ReactJS and Material UI.

● Collaborate with product managers, designers, and stakeholders to ensure the project meets the business requirements and user needs.

● Write clean, maintainable, and efficient code.

● Optimize the application for maximum speed, scalability, and usability.

● Develop reusable UI components and libraries.

● Ensure the technical feasibility of UI/UX designs.

● Identify and troubleshoot bugs and issues.

● Stay up-to-date with the latest trends and technologies in ReactJS, Material UI, and front-end development.

● Participate in code reviews and contribute to the development of best practices.

● Mentor and guide junior developers in the team.

Requirements:

● Bachelor’s degree in computer science or related field.

● At least 7 years of experience in front-end development, with at least 4 years of experience in ReactJS and Material UI.

● Strong proficiency in JavaScript, CSS, HTML, and related web technologies.

● Experience with Redux, Redux Saga, and other state management libraries.

● Experience with building scalable and complex web applications.

● Strong problem-solving skills and attention to detail.

● Experience with Agile development methodologies.

● Strong communication and collaboration skills.

● Experience with Git and version control.

● Ability to work independently and as part of a team.

Preferred:

● Experience with GraphQL and Apollo Client.

● Experience with server-side rendering using Next.js.

● Experience with AWS or other cloud providers.

● Experience with CI/CD pipelines and automation.

● Experience with testing frameworks like Jest, Enzyme, or Detox.

● Experience with UX/UI design and prototyping tools.

Position Profile

Qlik Sense Developer

Location:  Mumbai/Gurgaon

Job Description

Role Summary:

Lead and drive the development in BI domain using Qlik Sense eco-system with deep technical and BI ecosystem knowledge. The resource will be responsible for the dashboard design, development, and delivery of BI services using Qlik Sence eco-system.

Key functions & responsibilities:

• QlikView/Qlik Sense Data Architect (possibly certified) with extensive knowledge of QlikView and Qlik Sense including best practices for data modelling, application design and development.
• Familiarity with the use of GeoAnalytics, NPrinting, extensions, widgets, mashups, ODAG and various other advanced features used in Qlik Sense development.
• Good knowledge working with Set Analysis.
• Experience working with Qlik Sense sites and the Qlik Management Console, creating rules, and managing the streams, as well as user and application security.
• Knowledge of Active Directory, proxies, load balancers, etc.
• Experience in troubleshooting connectivity, configuration, performance, etc.
• Strong communication and presentation skills.

Candidate’s Profile

Academics:

• Bachelor’s degree preferable in Computer science.
• Master’s degree would have an added advantage.

Experience:

 2-6 years of experience in Qlik Sense designing and development.

We are looking for someone with a flair for communication to join our social media marketing team.

Responsibilities:

•  Overseeing the company’s social media accounts management.
• Developing creative, engaging, innovative content for regularly scheduled posts, which would enlighten audiences and help in promoting brand-focused messages.
• Growing and expanding the company’s social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, Linked In, Twitter, and Instagram.
• Developing social media plans, new content and engagement strategies, and day-to-day management of social media profiles.
• Cultivating leads and sales by online marketing.
• Generating posts for various social media platforms.
•  Managing content (Including website) and SEO ( Search Engine Optimization) and generating inbound traffic.
• Monitoring the social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement.
• Participating in interviews, hiring process as well as the learning and development process of the social media team members.
• Working closely with other departments to develop social media timelines that coinciding with new product releases, ad campaigns, or other brand messages.
• Researching and developing reports on competitor activity within social media spaces.

Required Skills

• Bachelor’s degree in a related field or equivalent work experience.

• Background in media, marketing, and/or communications.

• Superior written and verbal communication skills

• Strong grammar and spelling skills with attention to detail and accuracy.

• Ability to produce high-quality work within a short time frame.

• Agile and able to adapt in a fast-paced environment

• Sound understanding of social media and the amplification of digital content.

• The ability to multitask, meet deadlines and work efficiently within a small team environment.

• Polished interpersonal skills and ability to work with the team.

• Enthusiastic, positive and good at idea generation.

• Any photography/videography skills an asset

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
• Contributing in all phases of the development lifecycle.
• Writing well designed, testable, efficient code.