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📌 Detailed Job Description – US & Canada Logistics Expert
Position Title: US & Canada Logistics Expert
Location: Mohali Punjab
Department: Logistics & Operations
Employment Type: Full-Time
Reporting To: Operations Manager / Client Account Manager
Role Overview
The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.
You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.
Key Responsibilities
- 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
- Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
- Maintain communication with drivers for real-time updates.
- Record daily activities in TMS and provide EOD reports to clients.
- 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
- Contact drivers/carriers every 2–3 hours for status updates.
- Provide clients with real-time visibility of their shipments.
- Identify exceptions (delays, route changes, breakdowns) and escalate promptly.
- 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
- Plan efficient load assignments considering cost, service levels, and regulations.
- Build and maintain strong relationships with carriers and owner-operators.
- Negotiate freight rates, spot rates, and accessorial charges.
- Maintain a carrier database for recurring business.
- 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
- Support US brokers with ACE (Automated Commercial Environment) entries.
- Support Canadian brokers with ACI (Advance Commercial Information) filings.
- Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
- Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.
- 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
- Manage bookings, container tracking, and export/import paperwork.
- Ensure smooth coordination between first-mile, main leg, and last-mile partners.
- Handle exceptions such as rollovers, customs delays, and port congestion.
- 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
- Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
- Resolve escalations (missed pickup, damage, misrouted cargo).
- Provide proactive communication to clients for all key milestones.
- Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
- Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
- Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
- Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
- Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
- Issue Resolution TAT: 90% of escalations resolved within 1 business day.
- Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
- Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
- Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
- Understanding of ACE/ACI filing processes and cross-border compliance.
- Excellent English communication skills (written & verbal).
- Proficiency in MS Excel, Google Workspace, and logistics systems.
- Preferred SkillsExperience with freight brokerage or 3PL operations.
- Knowledge of USMCA/NAFTA trade compliance.
- Exposure to air/ocean freight forwarding documentation.
- Ability to work night shifts to support North American business hours.
- Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
- Gain cross-border expertise in freight, dispatch, and customs compliance.
- Fast-track career growth with global exposure.
- Competitive salary, shift allowance, and performance bonuses.
Requirements
- 3+ years work experience writing clean production code
- Well versed with maintaining infrastructure as code (Terraform, Cloudformation etc). High proficiency with Terraform / Terragrunt is absolutely critical
- Experience of setting CI/CD pipelines from scratch
- Experience with AWS(EC2, ECS, RDS, Elastic Cache etc), AWS lambda, Kubernetes, Docker, ServiceMesh
- Experience with ETL pipelines, Bigdata infra
- Understanding of common security issues
Roles / Responsibilities:
- Write terraform modules for deploying different component of infrastructure in AWS like Kubernetes, RDS, Prometheus, Grafana, Static Website
- Configure networking, autoscaling. continuous deployment, security and multiple environments
- Make sure the infrastructure is SOC2, ISO 27001 and HIPAA compliant
- Automate all the steps to provide a seamless experience to developers.
- 1-3 years of experience in application/web development
- Good experience in working with programming languages Golang.
- Good understanding of REST APIs and the web in general
- Working knowledge of AWS and Kubernetes is a plus
- Understand end user requirements, formulate use cases and come up with effective solutions
Position: Business Development Executive Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/ Location: Vijayawada, Andra Pradesh Language: English & Hindi Salary: 2.50 LPA to 4.80 LPA We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. Requirements: • Bachelor's degree in business management, marketing, or related field. • 0 - 3 years' relevant work experience in business development or similar field preferred. • Excellent written and verbal communication skills. • Ability to handle multiple projects simultaneously and work under pressure. • Proficient in Microsoft Office and relevant software. Responsibilities: • Identifying profitable business opportunities • Conducting extensive market research • Creating actionable business strategies • Nurturing relationships with clients • Analyzing market trends. Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/ Location: Vijayawada, Andra Pradesh Language: English & Hindi Salary: 5 LPA to 6 LPA We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions
You will be a part of the engineering team who focuses on user onboarding, licensing, marketplace stores, sales analytics dashboard and CRM’s integration pipeline.
Responsibilities:
- Driving end-to-end, design and implementation of features and UI.
- Design, develop, and maintain integrations with multiple file types, and existing software packages.
- Build software for a first-class onboarding experienceCollaborate with sales, marketing and engineering teams for requirements through to delivery.
- Design and implement marketplace and payment integrations.
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning web-based storage and applications
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software.
- Create security and data protection settings.
- License/admin level features access settings.
Job Title: Java Team Lead
Experience: 4.5 to 8 years
Notice Period: Up to 30days (Negotiable)
Job Description :
- Experience in Java/J2EE technologies - design development of high-volume, high-performance, high-availability, service-oriented applications
- Design and govern the reusable accelerators, design patterns and reusable technical components (e.g. error handling, logging etc.)
- Strong knowledge in developing scalable web applications using Spring Boot with JDBC, JPA, Security, RESTful Web Services
- Experience in front end development using HTML5, JQuery, React JS or Angular
- Research and implement new tools, frameworks and patterns to build a hybrid cloud applications
- Strong knowledge in Database – MySQL / PostgreSQL
- Knowledge of deploying applications in Ubuntu on Cloud Infrastructure
- Knowledge of Docker and Kubernetes for automatic application deployment will be an added advantage
- Lead a team and provide technical knowledge to team members during development
Roles & Responsibilities
- Understand the Requirement
- Convert them into Document
- Deliver the Work Product (software components / modules) with Quality
- High level design & Defining Architecture
- Following Coding best practices

We are looking for a System Engineer who can manage requirements and data management in Rational Doors and Siemens Polarion. You will be part of a global development team with resources in China, Sweden and the US.
Responsibilities and tasks
- Import of requirement specifications to DOORS module
- Create module structure according to written specification (e-mail, word, etc)
- Format: reqif, word, excel, pdf, csv
- Make adjustments to data required to be able to import to tool
- Review that the result is readable and possible to work with
- Import of information to new or existing modules in DOORS
- Feedback of Compliance status from an excel compliance matrix to a module in DOORS
- Import requirements from one module to another based on baseline/filter…
- Import lists of items: Test cases, documents, etc in excel or csv to a module
- Provide guidance on format to information holder at client
- Link information/attribute data from one module to others
- Status, test results, comment
- Link requirements according to information from the client in any given format
- Export data and reports
- Assemble report based on data from one or several modules according to filters/baseline/written requests in any given format
- Export statistics from data in DOORS modules
- Create filters in DOORS modules
Note: Polarion activities same as DOORS activities, but process, results and structure may vary
Requirements – Must list (short, and real must, no order)
- =>10 years of overall experience in Automotive Industry
- Having requirement management experience in the automotive industry.
- =>3 years of experience in Rational Doors as user
- Knowledge in Siemens Polarion, working knowledge is a plus
- Experience in offshore delivery for more than 7 years
- Able to lead a team of 3 to 5 people and manage temporary additions to team
- Having working knowledge in ASPICE and handling requirements according to ASPICE L2
- Experience in setting up offshore delivery that best fits the expectations of the customer
- Experience in setting up quality processes and ways of working
- Experience in metrics management – propose, capture and share metrics with internal/ external stakeholders
- Good Communication skills in English
Requirements - Good to have list, strictly sorted in falling priority order
- Experience in DevOps framework of delivery
- Interest in learning new languages
- Handling requirements according to ASPICE L3
- Willingness in travel, travel to Sweden may be needed (approx. 1-2 per year)
Soft skills
- Candidate must be driving and proactive person, able to work with minimum supervision and will be asked to give example situations incoming interviews.
- Good team player with attention to detail, self-disciplined, able to manage their own time and workload, proactive and motivated.
- Strong sense of responsibility and commitment, innovative thinking.











