Territory Account Manager

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Mandatory : Excellent in communication

Job Description : 

Sales Closure & Client Coordination Specialist

 Role Overview : A commercially sharp, execution-focused Sales Closure Specialist who will take ownership of converting qualified leads into revenue. This is not a lead generation role.

 The position is responsible for:

  Driving structured follow-ups

  Managing proposals and commercial documentation 

 Supporting negotiation discussions 

 Ensuring disciplined closure of opportunities The role requires strong client engagement capability, commercial maturity, and the ability to work in a structured B2B sales environment—particularly with international clients entering or expanding in India.

 Key Responsibilities

 1. Opportunity Conversion & Deal Closure 

 Engage with pre-qualified inbound leads shared by the company. 

 Conduct structured discovery discussions to understand client requirements (HR, Payroll, EOR, BPO, Compliance, Accounting). 

 Drive timely follow-ups to move opportunities through the sales pipeline.  Support commercial discussions and negotiations under leadership guidance. 

 Work towards defined monthly and quarterly closure targets.          2. Proposal & Commercial Management

  Prepare customized proposals aligned with client requirements and OBOX pricing frameworks.  Coordinate internally with operations, compliance, and finance teams to structure commercial terms. 

 Ensure accurate documentation, scope clarity, and commercial positioning.

  Support addendums, revisions, and proposal refinements as required.   3. Client Communication & Relationship Handling

  Act as a structured communication bridge between client and senior leadership.

 Maintain professional engagement with founders, CFOs, HR heads, and business leaders. 

 Build credibility through clarity, responsiveness, and commercial understanding. 

 Ensure client confidence during evaluation and decision-making stage.   4. Sales Process & CRM Discipline

  Maintain accurate CRM updates and opportunity tracking. 

 Ensure follow-up timelines are adhered to.

  Share weekly pipeline status and conversion insights. 

 Identify bottlenecks in deal progression and escalate proactively. KPIs (Indicative)

  Lead-to-closure conversion rate 

 Proposal turnaround time  Sales cycle duration 

 Revenue closed per month 

 CRM hygiene & documentation accuracy Required Skills & Competencies

  Strong B2B communication skills (verbal & written). 

 Confident negotiation support capability.

  Ability to understand commercial structures and pricing discussions

.  Structured follow-up mindset.

  Objection handling skills.  High ownership and accountability

 Proficiency in MS Office & CRM tools. Preferred Background

  4+ years’ experience in B2B services sales, HR consulting, payroll, EOR, recruitment, or professional services. 

 Exposure to dealing with international clients preferred.

  Graduate in any discipline (MBA – Sales/Marketing preferred but not mandatory). Ideal Candidate Profile 

 Commercially mature and confident in business conversations.

  Detail-oriented with strong backend documentation capability.  Target-driven but process-disciplined.

  Comfortable working in a structured, compliance-sensitive environment.  Able to represent OBOX’s positioning of “Making India Easy” for foreign companies.

Company Name : Enlink Managed Services

Company Website : https://enlinkit.com/

Job Description Technical Evaluator (Corporate Trainers)

Work Location: Turbhe, Navi Mumbai

Employment Type: Full-Time (Work from Office)

Experience Required: 8 to 10 Years

Salary Range:

Preferred Candidate Location: Navi Mumbai / Thane / Mumbai

Industry: IT Services Corporate Training & Consulting

Qualifications:

Bachelor’s degree in Engineering / Computer Science / IT or relevant field

8–10 years of experience in trainer evaluation, technical hiring, or L&D

Job Summary:

Enlink Managed Services is looking for a detail-oriented Technical Evaluator to evaluate and shortlist corporate trainer profiles based on their technical competence and training delivery capabilities. This role involves technical screening, evaluation discussions, quality checks, and maintaining structured trainer evaluation reports.

Key Responsibilities:

Review and screen trainer profiles based on technical capabilities and training experience

Conduct technical interviews and competency mapping of trainers

Evaluate trainers on communication skills and training delivery capability

Review and screen trainer profiles based on technical capabilities and training experience

Conduct technical interviews and competency mapping of trainers

Evaluate trainers on communication skills and training delivery capability

Maintain tracker reports, evaluation sheets, and trainer scorecards in Excel

Maintain a strong database of empaneled trainers across multiple technologies

Provide feedback and rating for shortlisted trainers

Ensure trainer quality standards as per company and client requirements

Coordinate with Sales teams to understand client requirements

Validate trainers’ course content, training methodology, and learning outcomes

Ensure only technically qualified trainers are empanelled

Assist in building a strong technical trainer pipeline across multiple domains

Maintain confidentiality and uphold evaluation standards

Required Skills :

Experience in profile evaluation or technical screening

Strong understanding of corporate training standards

Excellent communication skills (spoken and written)

Strong MS Excel skills – evaluation reports, scorecards, filters, trackers

Ability to conduct structured evaluation calls and technical validations

Detail-oriented, organized, and professional

Ability to manage multiple trainer evaluations and meet deadlines

Job brief 

We are looking for a qualified Database developer to design stable and reliable databases, according to our company’s needs. You will be responsible for developing, testing, improving and maintaining new and existing databases to help users retrieve data effectively.

As part of our IT team, you will work closely with developers to ensure system consistency. You will also collaborate with administrators and clients to provide technical support and identify new requirements. Communication and organization skills are keys for this position, along with a problem-solution attitude.

Ultimately, you should be able to ensure our database systems run effectively and securely on a daily basis.

Responsibilities

• Design stable, reliable and effective databases
• Optimize and maintain legacy systems
• Modify databases according to requests and perform tests
• Solve database usage issues and malfunctions
• Liaise with developers to improve applications and establish best practices
• Gather user requirements and identify new features
• Develop technical and training manuals
• Provide data management support to users
• Ensure all database programs meet company and performance requirements
• Research and suggest new database products, services and protocols

Requirements

• Proven work experience as a Database developer (5+ Years)
• In-depth understanding of data management (e.g. permissions, recovery, security and monitoring)
• Knowledge of software development and user interface web applications
• Advanced proficiency and hands on experience with T-SQL, Stored Procedures, Cursors, Triggers, Schedulers etc.
• Familiarity working with MS SQL Server, MySQL, .Net Framework, java
• Excellent analytical and organization skills
• An ability to understand front-end users’ requirements and a problem-solving attitude
• Ability to craft detailed technical manuals.
• Excellent verbal and written communication skills
• BE/MCA/MSc Degree in Computer Science or relevant field.

Sr Enterprise Software Architect with Cloud skills and preferably having either a GCP Associate or Professional Certification.

The requirement is to understand existing Enterprise Applications and help design a solution to enable Load balancing & Auto Scaling the application to meet certain KPIs.

Should be well versed with

1. Designing and Deploying Large enterprise software in Cloud
2. Understands Cloud fundamentals
3. DevOps & Kubernetes
4. Experience deploying cloud applications and monitoring operations
5. Preferably Google Cloud
6. Associate or Professional Certification.

Experience Level – 2 to 8 years

Desired Candidate Profile

• In depth knowledge of how to run successful digital campaigns including the quality of content creation
• Ability to run specific campaigns for top of funnel customers and different campaigns for retargeting boom of funnel customers
• Solid expertise in campaign and channel analysis and reporting, including Google Analytics experience
• Possess excellent analytical skills and leverage data, metric, analytics and consumer behavior trends to drive actionable insights & recommendations    

Post – Java Full Stack Developer

Total Experience – 5 to 8 years

Relevant Experience – 3 Years plus

Salary – Good Hike on CTC

Location – Bangalore, Chennai, Pune

Qualification - Graduation is must

Industry – Information Technology

Mandatory Skills –  Java, react/Angular atleast 3 years of experience, cloud Technology, Micro services Architect

Desired Skills - Machine Learning and Artificial

Roles & Responsibilities

- To drive and shape the technical roadmap & delivery of our next Enterprise Cloud based Applications driven by AI,ML products that impact millions of users on a daily basis. You will partner with a wide range of stakeholders from product, data science, and business, own and evolve the roadmap and technical strategy to build game changing tech for various teams. This is a highly critical and visible role that has a tangible impact on both internal user and external customer experience, as well as the company's bottom-line

PLEASE REPLY WITH YOUR UPDATED CV and KINDLY REFER YOUR FRIENDS / COLLEAGUES FOR THIS JOB.

Designing and developing high-volume, low-latency applications for
critical systems and delivering high-availability and performance
• Contributing in all phases of the development lifecycle
• Writing well designed, testable, efficient code
• Test cases should be upto the mark
• Performance tuning knowledge is a must. Experience is an added advantage.
• In Backend – fundamentals of all languages is a must• Good hands-on software development experience with proven working experience
in Python development
• Expert in Python, with knowledge of at least one Python web framework (such
as Django, Flask)
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process
architecture
• Strong unit test and debugging skills
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and
CSS3
• Understanding of memory model/GC from performance point of view.