Site Reliability Engineer

About Databook

Databook is the world’s first AI-powered enterprise customer intelligence platform, founded in 2017 to empower enterprise sales teams with a distinct advantage. Leading companies like Microsoft, Salesforce, and Databricks rely on Databook to enhance customer engagement and accelerate revenue acquisition. Backed by Bessemer Ventures, DFJ Growth, M12 (Microsoft’s Venture fund), Salesforce Ventures, and Threshold Ventures, we operate as a customer-focused, innovative organization headquartered in Palo Alto, CA, with a global distributed team.

About Our Technology Team

The Engineering team at Databook brings together collaborative and technically passionate individuals to deliver innovative customer intelligence solutions. Led by former Google and Salesforce engineers, this group explores the full engineering lifecycle, driving impactful outcomes and offering opportunities for leadership and growth in a hyper-growth context.

The Opportunity

We're seeking a proactive and skilled Platform Engineer to enhance the reliability, scalability, and performance of our platform. This role offers the chance to collaborate closely with cross-functional teams, integrate new technologies, and advance our DevOps and SRE practices. If you're passionate about driving excellence, building robust systems, and contributing to the evolution of an AI-driven platform, join our dynamic team!

Responsibilities

- Promote best practices and standards across engineering teams to ensure platform reliability and performance.

- Collaborate with product management and engineering to enhance platform scalability and align with business goals.

- Develop and optimize backend systems and infrastructure to support platform growth.

- Implement and enhance CI/CD pipelines, automation, monitoring, and alerting systems.

- Document system performance, incidents, and resolutions, producing detailed technical reports.

- Formulate backend architecture plans and provide guidance on deployment strategies and reliability improvements.

- Participate in an on-call rotation to ensure 24/7 platform reliability and rapid incident response.

Qualifications

- 5+ years of experience in Platform or Infrastructure Engineering, DevOps, SRE, or similar roles.

- Strong backend development experience using Python, JavaScript/Typescript.

- Solid understanding of API design and implementation.

- Proficiency in SQL.

- Experience with CI/CD tools like Jenkins, GitLab CI, CircleCI.

- Hands-on experience with IaC tools such as Terraform, CloudFormation, Ansible.

- Familiarity with monitoring and observability tools like Datadog, Splunk, New Relic, Prometheus.

- Strong analytical and problem-solving skills with a focus on long-term solutions.

- Excellent communication skills for collaboration with technical and non-technical stakeholders.

- Ability to thrive in a fast-paced environment and manage multiple priorities.

Working Arrangements

This position offers a hybrid work mode, combining remote and in-office work as mutually agreed upon.

Ideal Candidates Will Also Have

- Interest or experience in Machine Learning and Generative AI.

- Exposure to performance, load, and stress testing frameworks.

- Familiarity with security best practices and tools in cloud environments.

Join Us and Enjoy These Perks!

- Competitive salary with bonus

- Medical insurance coverage

- Generous leave and public holidays

- Employee referral bonus program

- Annual learning stipend for professional development

- Complimentary subscription to Masterclass

About Databook

Databook is a pioneer in Strategic Relationship Management (SRM), using advanced AI and NLP to empower B2B sales teams globally. Our award-winning SRM platform leverages financial and market data to create actionable sales strategies, achieving significant improvements in customer meetings, pipeline growth, deal size, and cycle time.

SRE - Tech Lead (DevOps):

Location: Permanent Work From Home Option
Notice: Candidates with a notice period of 30 days and less and preferred

SRE-DevOps- Tech Lead - JD:

Srijan is hiring for Site Reliability Engineering (SRE), We are looking for SRE/DevOps- Tech Lead or Sr. Tech Lead with strong automation skills and a good understanding of how to build & run secure & reliable platforms for cloud-native applications. Please find below the detailed job description and kindly go through the same for reference:-

Minimum Experience: 6+ years in DevOps/SRE

Permanent WFH option

Job Description:-

The focus of this role is to build scalable, resilient, secure infrastructure for cloud-native applications whilst automating every mundane task you could think of and build observability dashboards, set up alerts, etc to provide optics to relevant stakeholders. In a nutshell: “You are keepers of Production environments”. You must be a problem solver with the ability to multitask and come with strong collaboration and communication skills.

Key Responsibilities:-

• Proactively monitor and review application performance

• Handle on-call and emergency support

• Ensure software has good logging and diagnostics

• Create and maintain operational runbooks

• Contribute in Solution Designing and evaluating Technical Debt

• Set right practices for Well-Defined Architecture & to minimize toil.

• Own SLI, SLO configuration as per Error Budget

• Maintain production services through measuring and monitoring availability, latency, and overall system health.

• Practice sustainable incident response and blameless postmortems.

• Not be afraid to contribute changes back to the Software engineering team to improve the systems.

• Managing the delivery pipeline into production.

• Able to mentor junior members on regular basis

• Troubleshooting issues with web applications

• Understanding of security principles and best practices

• Ensuring that critical data is backed up

• Configuration of monitoring systems including infrastructure monitoring and Application Performance Monitoring systems such as New Relic.

• Ensuring that web application infrastructure is built

• Ability to act as Customer Technical Advocate and negotiate well with peers on technical fronts.

• Flexible enough to work in different Shifts for hyper business requirement

• Ability to handle multiple global clients on tech front and generate desired reports to represent health of SRE Delivery.

Skills/Experience:-

• A key skill of a SRE Tech Lead is that they have a deep knowledge of the application, the code, and how it runs, is configured, and scales. That knowledge is what makes them so valuable at also monitoring and supporting it as site reliability engineers.

• System administration, security, and networking

• The SRE Tech Lead expected to have a good understanding of system administration (Linux or Windows) and networking.

• Essential commands

• User and Group Management

• Knowledge of networking concepts (DNS, TCP/IP, and Firewalls)

• Service Configuration

• Storage Management

• Good grasp of fundamental security concepts

• Good understanding of infrastructure as code principles.

• Knowledge of a scripting language such as Bash

• Ability to configure infrastructure using a Configuration Management technology such as Puppet, Chef, or Ansible.

• Familiarity with Jenkins or any other CI/CD tool

• Proficiency in a high-level programming language such as Python or Go.

• Understanding of container technologies such as Docker, Kubernetes

• 2 yrs+ hands on experience with container orchestration technologies such as ECS, EKS, AKS or Kubernetes would be beneficial.

• Use Terraform and other IaC to deploy cloud infrastructure.

Cloud technologies:-

• Experience designing available, cost-efficient, fault-tolerant, and scalable distributed systems on AWS/Azure

• Hands-on experience using compute, networking, storage, and database AWS/Azure services

• Hands-on experience of 4 yrs+ with AWS/Azure deployment and management services

• Ability to identify and define technical requirements for an AWS/AZURE-based application

• Ability to identify which AWS/AZURE services meet a given technical requirement

• Knowledge of recommended best practices for building secure and reliable applications on the AWS/AZURE platform

• An understanding of the AWS/AZURE global infrastructure

• An understanding of network technologies as they relate to AWS/AZURE

• An understanding of security features and tools that AWS/AZURE provides and how they relate to traditional services

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud.  We have our own IoT/AI platform and we provide professional services on that platform to build custom clouds for their IoT devices.  We also build mobile apps, run 24x7 DevOps/site reliability engineering for our clients.

We are looking for a friendly, very hands-on technical, and dependable professional with plenty of experience as a backend & cloud engineer to provide site reliability services to our internal teams and end customers. We expect you to deliver with TOP quality & high speed. You must have experience developing and designing amazing UI screens.

This person MUST have:

• BE Computer Science or equivalent
• Cloud app development experience.
• Strong Troubleshooting and debugging skills
• A strong passion for writing simple, clean, and efficient code.

• 3 years of experience with the Django framework and other backend technologies.
• Knowledge of NodeJS
• Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
• Understand how to use a database like Postgres (preferred choice), SQLite, MongoDB, MySQL.
• Experience creating high-performance applications.
• Experience with messaging and broker tools - Rabbitmq, MQTT
• Experience with SQL and NoSQL databases
• Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
• Knowledge of web services
• Proficient understanding of code versioning tools Git.
• Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
• Experience managing AWS infrastructure.
• Hands-on experience in Linux environment.
• Basic understanding of Kubernetes/Docker orchestration.
• Manges existing infrastructure/Pipelines/Engineering tools (On-Prem or  AWS) for the engineering team (Build servers/Jenkins nodes etc.)
• Experience with scrum or other agile software development methodology.
• Excellent verbal and written communication, teamwork, decision making and influencing skills.
• Handle customer calls/emails regarding technical issues for end-users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 3 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives, etc.
• We don't believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 30 days notice period

Who You Are

• Creative thinker and strong problem solver with meticulous attention to detail
• Highly organized, creative, motivated, and passionate about achieving results
• Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
• Able to work both independently and as part of a team
• Systematic problem-solver, coupled with a strong sense of ownership and drive

What you need

• 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
• Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
• Write great quality code using SOLID principles including unit and integration tests.
• Hands-on development experience in an object-orientated programming language like Python.
• Hands-on experience developing task automations
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
• Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
• Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
• Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
• Worked with log and configuration management tool
• Prior experience of working with AWS, Azure, GCP is a plus
• Prior experience of working with Kubernetes, Docker and containers is plus
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
• Documenting your work should be in your DNA

What you get

• A chance to develop and build something (probably from scratch) which you can be proud of
• Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
• Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
• Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
• Identify process gaps and implement process improvements to increase operational reliability
• Drive standardization efforts across the services, infrastructure, systems, and practices
• Develop Systems & Tools to help with Development team to uphold the Reliability principles

• 5+ years of software development or site reliability engineering or equivalent experience
• Skilled at problem solving, algorithms, and data structures
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Configuration automation using Ansible or equivalent tools
• Exposure to Windows, Linux administration skills
• Project management tools like Jira, Trello
• Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
• Familiarity with basic networking, security and cloud engineering concepts
• Team player who is eager to help others to succeed through mentoring and leading by example
• Highly collaborative with effective written and verbal communication skills