Site Reliability Engineer

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

BrightEdge is looking for a Full Stack Engineer to join our fast-growing team in Cleveland, OH. In this position, you will develop key backend and frontend components used by some of the largest companies in the world. You’ll innovate alongside the best minds in the industry, as well as be one of the first engineers launching our Cleveland engineering team.

Core Responsibilities

• Build scalable cloud-based web applications (Python, Java, Django, JavaScript, React.js)
• Own feature design, build, and implementation from end to end
• Create innovative solutions to complex data-driven problems
• Participate in code and design reviews
• Collaborate with our HQ team on exciting new releases

What it Takes to Be Successful

• A BA/BS degree is required
• 5 years developing experience (Python, Django, Scala, Impala, Javascript)
• A working understanding SaaS and Cloud Computing concepts
• Familiarity with Big Data, Machine Learning, and Artificial Intelligence concepts
• Eagerness to learn (platform training will be provided)
• Passion for the code you write and pride in making it maintainable and scalable

Position Overview:

 As a Field Sales Executive in the Fintech Industry specializing in Payment Gateways, you will be responsible for driving the sales and business development efforts within the Business, Merchant, and Enterprise (BME) segment. You will play a critical role in expanding the market presence of our payment gateway solutions, building and maintaining relationships with clients, and achieving revenue targets.

·      Identify and prospect potential clients within the fintech industry, including startups, established companies, and financial institutions, to promote and sell our payment gateway solutions.

·      Develop and maintain strong relationships with key decision-makers, stakeholders, and partners to ensure a deep understanding of client needs and effectively position our payment gateway offerings.

·      Understand the unique requirements of each client and tailor payment gateway solutions to address their specific needs, showcasing the value and benefits of our services.

·      Maintain a deep understanding of our payment gateway products, features, and industry trends to effectively communicate their advantages to clients.

·      Meet and exceed individual and team sales targets, contributing to the overall revenue goals of the department.

·      Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential areas for business growth and maintain a competitive edge

·      Work closely with cross-functional teams including marketing, product development, and customer support to ensure seamless customer onboarding and exceptional post-sales support.

·      Effectively manage and update sales pipelines, activities, and progress using CRM tools.

·      Provide regular sales reports, forecasts, and insights to management, highlighting achievements and potential areas for improvement

·      Proactively seek opportunities for professional growth, staying current with industry advancements and sales techniques.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent work experience).
• Proven track record of successful sales in the fintech, payment gateway, or related industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand complex technical concepts and effectively translate them to non-technical clients.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Familiarity with CRM software and sales tools.
• Willingness to travel for client meetings and industry events as required.

Job Summary:

We're looking for a passionate Quality Analyst (QA) Engineer across all levels, who will work closely with the developers with agile setup to create and executes product test plans to ensure software products meet design specifications and product quality standards. Assists the Development team with process improvements to continuously improve product quality.

What you will be doing:

• Thorough understanding of requirements
• Create detailed and well-structured test plans, and test cases, and perform manual testing of web or mobile applications.
• Pencil all the software defects with severity and priority using Jira as a bug-tracking system & test management platform
• Involvement in the root cause analysis of issues.
• Acquires and maintains knowledge of the existing projects, operations, or systems
• Continuously improve customers' overall testing strategy, take part in daily stand-up meetings, provide feedback
• Follow the agile process.

What you will bring:

• Must have 2-7 years of manual testing experience including API Testing and other testing.
• Must-Have Experience with end-to-end testing.
• Experience with different types of testing such as sanity, smoke, regression, integration, cross-browser, compatibility, etc.
• Must have a good understanding of QA concepts and methodologies.
• Good understanding of the SDLC, STLC, defect life cycle, test design techniques, estimation of testing, test case documentation, defect logging, and defect analysis
• Self-motivated, and detail-oriented, with strong analytical and problem-solving skills.

Added bonus if you have:

• E-commerce / ERP domain experience
• Experience with mobile application testing
• Working with Agile Methodology
• Experience with performance and load testing (JMeter etc.)

Educational Qualification:

• M.B.A/M.C.A, B.Tech/B.E (IT/Computers), B.Sc/M.Sc. (IT/Computers) or any equivalent graduation or post-graduation

Interview Process:

The entire interview process would take approximately 10 Days.

1. HR Screening Call (15 minutes)
2. Technical Interview Round Level 1 (30 Minutes)
3. Technical Interview Round Level 2 (60 minutes)
4. Final Interview Round (60 minutes)
5. Offer

About TecStub:

With offices across North America and Asia-Pacific, Tecstub is a leading provider of end-to-end digital commerce solutions to some of the world’s largest enterprises. Since its inception in 2014, we are completely self-sustained and profitable. We believe in growing together and delivering excellence, not just to our customers but to all stakeholders including our partners and employees. Come reimagine digital commerce with us!

We are a hybrid workplace where TecStub has the flexibility to work at the office, from home, or a bit of both…

Employee Benefits

Our projects are a part of the DNA of our service, which means that every team will have some skin in the game. Your work will have a direct impact on our customers and our business. You will own your work, and we will support you in that ownership. We value work-life balance and have a strong culture that we hope all of our employees bring their own flavor to. As a company, we provide a competitive salary, an options package, and a generous package of benefits.

Perks:

• Laptop allowance of upto Rs. 25,000
• 30 annual paid leaves to acknowledge that employees can avail of these leaves for personal reasons, including regional holidays, sick leaves, or anything else.
• Additional special leaves on birthdays, maternity and paternity events
• Health insurance of 3 lakhs sum insured, covers self + children + Spouse
• Vouchers & gifts for birthdays, anniversaries and other important life events
• Dedicated learning and growth budget for courses and certifications
• Company outings to celebrate our success together

As a Senior Software Engineer for PreludeSys, you will:

·       Develop and manage, with 5+ years of experience in software development, planning development, guiding junior team members and over see delivery.

·       Should be adaptive to work in a constantly evolving environment. Analyze user requirements and write & test code, refining and rewriting it as necessary and communicate with leads involved in the project.

·       Strong analytical and reasoning skills with an ability to visualize processes and outcomes. Liaising with colleagues to implement technical designs. Create technical specification document.

You Are Great At:

·       Requirement gathering

·       Planning, development & testing

·       Tracking & status reporting

·       Issue handling and on time delivery

Must Have:

Primary Skills Required: Boomi/Mulesoft/Jitterbit/Azure LogicApp/Data Factory

Hands-on experience in any of the middleware technologies such as Dell boomi, Mulesoft, Jitterbit, Azure Logicapp/Data factory or IBM middleware technologies.

Any programming languages like Java, C#, Java Script, Python etc.

Secondary Skills: Required IBM suite of middleware tools.

• Augmenting, improving, redesigning, and/or re-implementing Dolat's low-latency/high-throughput production trading environment, which collects data from and disseminates orders to exchanges around the world
• Optimizing this platform by using network and systems programming, as well as other advanced techniques
• Developing systems that provide easy access to historical market data and trading simulations
• Building risk-management and performance-tracking tools
• Shaping the future of Dolat through regular interviewing and infrequent campus recruiting trips
• Implementing domain-optimized data structures
• Learn and internalize the theories behind current trading system
• Participate in the design, architecture and implementation of automated trading systems
• Take ownership of system from design through implementation

About Create Protocol

CREATE PROTOCOL is a creator-focussed blockchain platform, built on Create’s optimized multi-chain NFT protocol. We are focused on building decentralized applications with creator focussed tools, to empower the creator economy and bring a CREATE TO EARN revolution. 

We also have plans to launch decentralized finance solutions along with a CREATE TOKEN to govern the ecosystem.

CREATE PROTOCOL will be a creator platform owned by Artists. They believe in a world where artists own not just their Creation/Art/Music but also the platform which facilitates the interaction with the artwork, with the fans, listeners, viewers and brands.

For more details, please visit http://www.createprotocol.org/">www.createprotocol.org

We are looking for a Frontend Developer

We are looking for a programmer with a keen eye for design for the position of a front-end developer. Front-end developers are for ensuring the alignment of web design and user experience requirements, optimize web pages for maximum efficiency and maintaining brand consistency across all web pages among other duties. 

Front-end developers are required to work in teams alongside back-end developers, graphics designers, and user experience designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

Responsibilities :

• Use markup languages like HTML to create user-friendly web pages
• Maintain and improve website
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve the usability
• Get feedback from, and build solutions for, users and customers
• Write functional requirement documents and guides
• Create quality mockups and prototypes
• Help back-end developers with coding and troubleshooting
• Ensure high-quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

• Proven work experience as a Front-end developer
• Hands-on experience with markup languages
• Experience with JavaScript, CSS and web3 libraries (ethersjs, webjs, react native)
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics
• Knowledge of SEO principles
• Familiarity with software like Figma and Adobe XD
• An ability to perform well in a fast-paced environment

What’s in it for you:

• Work with a mission-driven startup that’s making an impact in Web3 communities.
• Creative flexibility and creative leadership in an emerging field.
• Work with a collaborative, supportive, fun and passionate team.
• Work from the home model - Hybrid is located in Goa 
• Be a part of a growing mission-led business in the decentralized world.

Compensation- As per market standards, Substantial equity/ token allocation in the project .

Hiring for Anahad Pharmacy (Division of HelpNow)

About Anahad:

Anahad is India’s fastest growing chain of branded pharmacies and e-pharmacy, started and run by IIT Bombay Alumni. 

At Anahad, our mission is to make genuine medicines reach EVERY INDIAN HOUSEHOLD at Wholesale prices, by leveraging the efficiencies of technology. Working on an audacious mission it becomes important to have people who are smarter than you around. We are funded by the earliest investors of Uber, SpaceX and some of the coolest investors of Silicon Valley, India and Japan and now want YOU to join our mission.    

Anahad aims to consolidate and build a household brand in a largely unorganised market worth more than 1.5 Lakh Crore. We are looking for dynamic Pharma professionals who are striving to grow fast and create an identity for themselves in the Pharma industry. 

About this role

We’re seeking a Head of Engineering to work closely with our technical team and engineers to design and scale our product infrastructure and architecture. You will partner with cross-functional stakeholders across engineering, AI, product management, QA, design, operations and sales to lead the technology vision and direction.

This role reports directly to the CEO and will involve working closely with him and the product team to refine and iterate on the product and engineering roadmaps.

Requirements

• 6-10 years of architecture, software design, engineering, and implementation experience in a complex and fast-moving early stage start-up environment.
• Strong expertise in systems architecture and a service based codebase.
• Strong expertise in designing highly available, fault-tolerant, scalable systems.
• Experience building and leading engineering teams that took products from idea to launch (0 to 1), and launch to scale (1 to 10).
• Strong communication and leadership abilities especially in the current remote environment.
• Strong developer who can give the best in their team a run for their money!
• A passion for building impactful products.
• Deep knowledge of backend and frontend technologies such as NodeJS, Java, PHP (Laravel), Postgres/MySQL, ReactJS, Docker, and Kubernetes.
• Experience with mobile development: Android and/or React Native.

Building the Engineering Team and Culture

The power of a good engineering leader is to build out the engineering team and set a start-up’s engineering culture, especially when the organization gets to the size where that middle layer of management is required. A strong head of engineering should therefore be able to determine who will be good leads for the team, hire them, and be able to groom that skill set over time.

Product Planning

Not only the ability to execute, but the leader’s role prior to development is also critical to the product-planning phase. While product management/marketing will provide insight into the features, market size, pricing etc. the engineering leadership needs to provide feedback into the resources (headcount, equipment, etc.) needed to deliver by a given date. An engineering leader brings sanity to this process with a unified view of broader objectives.

Execution

Ultimately, the output of any engineering organization is the product. A well-functioning organization will not only build a high-quality product, but also hit pre-determined dates and accurately forecast updates to the timeline as it changes. One has to have a command of the software development process, and ensure the correct process is in place and followed.

Handling Chaos

When a product launch goes right and catches the world on fire, the feedback from the market can be overwhelming. Even with marginal success, engineering will be inundated with customer escalations, feature requests etc. All of this must be addressed while continuing to drive the product forward. A hallmark of a strong engineering leader is to maintain composure while navigating this chaos.

Why you’ll LOVE this job

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs. We can promise:

• You will be a part of founding team and work closely with the founders on the vision 
• We care about you. We offer competitive health insurance for employees. 
• Our co-workers are a close-knit, intelligent, and motivated team.

Compensation

Commensurate with experience (Cash + Bonus + Equity).

We work in a project based environment, so each project (research assignment) would not last for more than 3-4 weeks. Research assignments would primarily focus on B2B respondents/ prospects and the candidate will be required to call-up these respondents/prospects and convince them to participate in our research surveys further take them through the questionnaire and capture responses over the phone.

- Primarily will be involved in generating Leads over the phone with national and international respondents.

- Perform secondary research, and generate leads using various tools, directories and websites.