Inside Sales Executive

Company Description

AdElement is a leading digital advertising technology company that has been helping app publishers increase their ad revenue and reach untapped demand since 2011. With our expertise in connecting brands to app audiences on evolving screens, such as VR headsets and vehicle consoles, we enable our clients to be first to market. We have been recognized as the Google Agency of the Year and have offices globally, with our headquarters located in New Brunswick, New Jersey.

Job Description

Work alongside a highly skilled engineering team to design, develop, and maintain large-scale, highly performant, real-time applications.

Own building features, driving directly with product and other engineering teams.

Demonstrate excellent communication skills in working with technical and non-technical audiences.

Be an evangelist for best practices across all functions - developers, QA, and infrastructure/ops.

Be an evangelist for platform innovation and reuse.

Requirements:

2+ years of experience building large-scale and low-latency distributed systems.

Command of Java or C++.

Solid understanding of algorithms, data structures, performance optimization techniques, object-oriented programming, multi-threading, and real-time programming.

Experience with distributed caching, SQL/NO SQL, and other databases is a plus.

Experience with Big Data and cloud services such as AWS/GCP is a plus.

Experience in the advertising domain is a big plus.

B. S. or M. S. degree in Computer Science, Engineering, or equivalent.

Location: Pune, Maharashtra.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Job description of Business Development Executive:-

We are looking for a competitive online sales representative to develop sales strategies and should be having experience in sales. The successful business executive sources new sales opportunities and close sales to achieve targets.

Responsibilities:

1.Identifying and Generating new leads;

2.Pitching products and/or services;

3.Maintaining fruitful relationships with existing customers;

4. Maintain knowledge of all product and service offerings of the company;

• Qualification- Graduation
• Skills: Excellent Good Communication skills, Must have good negotiation skills, Must be detail oriented and an active listener, Researching market trends.;
• Experience: Freshers & Experienced are welcome.
• Language Known: English, Hindi, Marathi
• Location: Bavdhan, Pune (Maharashtra)
• Office Timing: 9:30 am to 6:30 pm
• Weekly off: Sunday

Roles and Responsibilities:

• PLC programming. Scada screens to coordinate with the client and Manufacture the PLC panel.
• Pre-Order Support for Bidding and Finalize the BOM & Scheme.
• Review Project Specification / Customer Specification and Prepare the Critical Points.
• Design Review to be performed for Key documents before release the drawings to Client.
• Deviation or Additional requirements to be communicated to Client with Sales in the loop.
• On-time Material Ordering with the Purchase department.
• Ensure all Specifications are followed in the Panel Construction / Bill of materials

Desired Skills

• Siemens PLC programming and commissioning experience in S7-400FH series.
• PLC, HMI, SCADA, AC/DC Drives & Servo drives from PLC / HMI / Servo / Vision Systems.
• Experience (above 3 yrs).
• UG : Tech /B.E /Diploma. in EEE, E& I, ECE
• Salary – 20K to 50K

As a Front-end developer, you will work with motivated individuals who are passionate-beyond-measure to offer the Ultimate Shopping experience to consumers. You will leverage the latest technologies (HTML5, Javascript, ajax) and application paradigms (web apps on the desktop) to create a beautiful client that runs seamlessly on windows, mac, chrome, firefox, IE, safari.

Responsibilities:

• Implement Visual Designs in standards compliant, clean markup (HTML5/CSS3/JS)
• Develop responsive designs and thoroughly test cross browser compatibility of all product interfaces
• Identify and research new UI technologies
• Suggest and implement improvements to existing product interfaces
• Assist in building wireframes/prototypes
• Make data driven decisions based on analytics to improve user engage
• Advise, collaborate with, and synthesize feedback from designers and the backend team.
• Ready to explore and perform tasks that are out of your own pool of expertise
• Fulfil several project requests simultaneously while meeting tight deadlines.
• Make pages optimized for both performance as well as SEO

Requirements:

• Expert in making scalable and modular Front End code
• In depth knowledge of HTML, CSS & JavaScript
• Good experience in making Progressive Web Apps
• Knowledge of cross browsers & devices development issues and inconsistencies
• Good knowledge and experience in ReactJS and Server Side Rendering
• Experience in setting up & running task runners like Gulp & Webpack
• Experience in CSS pre and post processors like SASS/Stylus & PostCSS (we use SASS combined with PostCSS) & BEM style coding
• Experience in creating transitions/animations at 60fps especially on mobiles

We are looking for a Software Engineer responsible for the development of backend APIs, services. Your primary focus will be the development of REST APIs and Unit-tests for code. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Requirements:

• Sound knowledge in web application development using Node, JavaScript.
• Designing and creating RESTful APIs.
• 3-4 years of experience in node and javascript.
• Experience with databases like Elasticsearch, Redis.
• Experience using best coding practices, design patterns.
• Must have very good analytical skills.
• Proficient understanding of code versioning tools such as Git.
• Familiarity with continuous integration.
• Basic Knowledge in JIRA.
• Good to have familiarity with Docker.
• Good to have knowledge in Kafka, WSO2 Siddhi.

About the role:

We are looking for a Dynamic Assistant Manager - BD who is a fully competent individual having knowledge/ experience in the sales process and functions, accountable for all sales activities, using a formal selling approach to expanding customer sales in the assigned geography.

Skill Sets:

Build & manage a team of BD executives/associates to achieve set targets in assigned geography.

Build partnerships with Dietitian/Nutritionists/Health Coaches/Doctors & people with similar profiles to drive business through referrals.

Conduct Health Check-Up drives across RWAs, Apartments, Corporate, Parks and all other potential palaces to acquire new users.

Co-ordinate with vendors (Printing/BTL etc) & all other stakeholders (Accounts/Marketing/Operations etc) to execute tasks.

Plan and keep track of KPIs/Revenue targets

Skills & Qualifications:

Strong commitment to sales & aggressively target driven

Minimum Bachelors degree with 3- 6years of relevant experience

Good communication in English & native language

Good team player as well as ability to work independently

Well aware of city's geography & Willingness to travel

Knows about BTL activities &Has basic computer knowledge

Preferred to have experience in Diagnostics, Pharma or Medical Industries

Excellent negotiation and team Management skill 

Proactive in bringing new ideas

Bonus points if :

Prior relevant experience in Healthcare / Lab / Diagnostics / Pharma industry