Science Teacher

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

Key Responsibilities

Instructional Design & Development

● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content.

● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids.

● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives.

SaaS Integration Training

● Design and deliver training programs focused on SaaS platform integration, API usage, and customization workflows.

● Translate complex technical concepts into clear, actionable learning solutions for both technical and non-technical audiences.

● Collaborate with product and engineering teams to stay updated on platform updates, integration capabilities, and best practices.

Leadership & Collaboration

● Manage and mentor a team of instructional designers, ensuring quality and consistency in deliverables.

● Act as the primary point of contact for stakeholders to assess training needs and define learning objectives.

● Collaborate with customer success, product management, and marketing teams to align training with customer journeys.

Technology & Tools

● Utilize authoring tools such as Articulate Storyline, Adobe Captivate, or similar to create e-learning modules.

● Leverage Learning Management Systems (LMS) to manage and distribute content effectively.

● Integrate multimedia elements, interactive simulations, and assessments into training materials to enhance engagement.

Metrics & Improvement ● Monitor and evaluate the effectiveness of training programs through learner feedback, performance data, and completion rates.

● Continuously iterate on learning content to improve quality and relevance.

● Collaborate with various internal teams (e.g., engineering, product, marketing, support) to incorporate customer insights and real-world use cases into training content, ensuring that all learning solutions meet both business and customer needs.

● Align training content with business and customer success goals, ensuring measurable impact on product adoption, customer satisfaction, and retention. Regularly assess the effectiveness of training programs to optimize learning outcomes and business results.

● Utilize an agile instructional design approach to quickly adapt training content in response to evolving product features, customer feedback, and business requirements. Regularly update and improve course materials to keep pace with product updates.

● Oversee project timelines, resource allocation, and delivery of training initiatives to ensure on-time, high-quality outputs. Manage competing priorities and coordinate with stakeholders to maintain project alignment.

Required Qualifications

● Bachelor’s degree in Instructional Design, Education, or a related field (Master’s preferred).

● 9+ years of experience in instructional design, with at least 3 years in a leadership role.

● Proven experience in creating training for SaaS platforms, particularly in integration and API-based workflows.

● Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.

● Proficiency with authoring tools (e.g., Articulate 360, Adobe Captivate), video editing tools, and graphic design software.

● Familiarity with LMS platforms and SCORM-compliant content.

Igeeks is India's no.1 internship platform with 12000+ internships in Engineering, MBA, Commerce & Management, and other streams. Igeeks is offering industrial internships for B.E /Engineering Students based on Embedded Systems / IOT / Machine Learning in Python / Java / Big Data. Electronics and Communication / Computer Science Engineering / Information Science Engineering / Mechanical Engineering / Electrical and Electronics / Telecommunication Engineering Students can Apply For it. Duration of the internship will be 1 Month / 4 weeks. Limited Seats will be offered.

New Internship batch starts from 8th January 2024

Benefits of Internship :

- Work on projects.

- Exposure to work on current technologies

- Company certification

- Hands on experience

For more information refer official website here: www.igeekstechnologies.com

Athena is India’s largest institution in the premium undergraduate study abroad space. Founded 10 years ago by two Princeton graduates, Poshak Agrawal and Rahul Subramaniam, Athena is headquartered in Gurgaon, with offices in Mumbai and Bangalore, and caters to students from over 15 countries.

Athena’s vision is to help students become the best version of themselves. Athena’s transformative, holistic life coaching program embraces both depth and breadth, sciences and the humanities. Athena encourages students to deepen their theoretical knowledge and apply it to address practical issues confronting society, both locally and globally.

Through our flagship program, our students have gotten into various, universities including Harvard University, Princeton University, Yale University, Stanford University, University of Cambridge, MIT, Brown, Cornell University, University of Pennsylvania, University of Chicago, among others.

Our legacy as pioneers in the study-abroad process, coupled with a creative, open environment and professional growth opportunities, makes Athena a perfect place for those looking to build a lasting career in education. 

If you are excited to work in a dynamic educational environment and love expanding your horizons of emotional and strategic counseling, we look forward to hearing from you!

Learn more:

https://www.athenaeducation.co.in/article.aspx 

Overview of the role: We are looking for someone who will support Athena's Knowledge center 

• Helping/ mentoring Athena students to build mobile applications
• Helping build a state-of-the-art web portal and apps for students and counselors
• Support in building Edtech products for Athena

This is ideal for technology enthusiasts who want to make an impact, broaden their skills to learn about project management, client management; who love teaching and mentoring students, and also who love building creative tech products. The ideal person would have a deep, driving desire to make an impact and believes in the power of education.

Key Responsibilities

As a Technology Mentor and Developer, you will play a crucial role in guiding Athena students to build mobile applications

• Mentoring and Guiding Students:
• Provide personalized guidance and mentorship to students interested in mobile application development.
• Foster a positive and collaborative learning environment to enhance students' understanding and skills in technology.
• Collaborate with students on real-world projects, offering technical expertise and guidance throughout the development process.
• Collaboration and Communication:
• Collaborate with consulting teams internally to learn about students, conceptualize projects & take them to fruition 
• Communicate effectively with students, counselors, and other stakeholders to gather feedback and continuously improve technology solutions.
• Own, innovate and support the students with their technology projects 
• Conceptualize the apps, guiding them on coding and stepping them when needed
• Creation of New Algorithms for solving Real World problems.
• Mobile App Development - Android and iOS
• Hybrid mobile applications (both IOS & Android) using ionic, Flutter and react native (preferred).
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Guiding students to project completion
• Tuned into the latest developments in the desired area including but not limited to application development, database technologies, devops, robotics, etc.

Key Skills-

• Strong fundamentals and knowledge of hyrbid mobile application (both IOS & Andriod), data structures, algorithms, logical flow, and architecture 
• Good communication skills - Ability to motivate and mentor students
• Extremely hands-on in coding 
• Ability to learn, take feedback, and improve
• Knowledge of programming language and technical terminology
• Able to solve complex problems.

Education and Experience: 

• B.Tech/B.Sc/M.Sc (CS), Engineering, or a related field from a good institute
• Good to have experience in teaching and mentoring students in Computer Science modules
• Experience in Android Development
• Preferred 1 year development experience

Why should you be interested?

Impact

• Working with Athena will provide you with an opportunity to bring about a positive impact in the lives of the best students in the country - the future pioneers of the world.
• Opportunity to mentor budding writers

Team and Culture

• We are a young and daring collection of adventurers dedicated to excellence and growth. We are always efficient and occasionally funny.
• The candidate will get a chance to work in a multicultural environment with ex-pats from different corners of the globe.

Professional Advancement

• We believe in providing opportunities for team members to build their skills and become independent drivers.
• We also offer the opportunity to collaborate across our group organizations- Hora.ai (Tech) and Sitare Foundation (education non-profit)- and learn from like-minded, passionate people who have all come together to create an impact. 

Location & Work Environment

The Vatika Triangle; Gurgaon, India

• We have built creative space in a top corporate building in a prime location in Gurgaon. 
• The office is on M.G. Road, a 2-minute walk from the M.G. Road Metro Station.

Our team comprises of creative and colorful characters, all goal-oriented and hungry for growth (and healthy snacks). The work environment is a mixture of formal and playful, as we all strive to get things done while sipping Italian coffee brewed in-house.

• Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

• Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.

• Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials

• Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction

• Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard

• Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication

• Identify and assess the training needs of the business organization.

• Create a curriculum to facilitate strategic training based on the organization's goals

• Develop annual training programs and development needs assessment.

• Effectively manage the training budget.

• Obtain and /or develop effective training materials utilizing a variety of media.

• Train and coach managers, supervisors and others involved in employee development efforts

• .Evaluate organizational performance to ensure that training is meeting business needs and improving performance

• .Becoming a business partner to department heads, provide solutions and help identify challenges.

The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary : Php50,000 - Php65,000

Work Experience Requirements

1. High interests in BPO set-up of Sales and Operations, especially in people development.

2. Ability to build relationships with employees to improve employee well being while upholding company values.

3. Ability to present and communicate effectively.

4. High analytical thinking, planning, organizing, and creativity.

5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.

6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

7. Microsoft Office & Presentation Skills

8. Independent

9. Structured thinking, able to evaluate problems

10.Positive and energetic outlook

11. Willing to be placed in Cambodia

Company Intro

Java R&D Pvt. Ltd. is a Software Development & IT Consulting Company headquartered at VA, USA. We are a leading software development & consulting company providing hi-tech information technology solutions and manpower staffing. Our clients range from Fortune 500 companies to State, Federal, small and medium sized businesses

Company Website :http://javarndcorp.com/

Responsibilities:

Manage the entire Training for all new joiners - including fresher and laterals - technical and English both

Manage all trainees - from their infrastructure, time in, time out, leaves, reporting, status, training schedule, training

technologies Etc.

Assess and evaluate all trainees and plan their training schedule, technologies, trainer, timings, etc.

Coordinate with recruitment team to hire and work with the best trainer for each technology

Coordinate with existing pool of trainers, add new trainers and organize online training

Assign tests, exams and get them evaluates for all trainees

Well versed with MS word and excel, google doc n sheets, WebEx and zoom

Manage all trainees data, results, ranking, status, and evaluate them and report to Management & HR

Train yourself if confident to give training in English or any IT language

Location : Bhopal

Timing : US Shift Timing 6 Pm to 3:30 AM

Excellent hike on current CTC

Qualifications

Excellent verbal and written communication skills

Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

Advanced technical skills in e-learning

Strong interpersonal skills and the ability to work well with others

Specialized knowledge of specific industries

Keen attention to detail